Toshiba VP 300, Installation Instructions Manual

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☞
Numbers within the Other category may fluctuate as new calls
come in and as current callers make an initial action. If Total
Calls into the system reaches the maximum value (65,535),
this field contains ***. The Other category is calculated by
subtracting all Initial Calls from Total Calls into System. If
the subtraction results in a negative number, Other is ***.
TOTAL CALLS
Total calls answered by the VP 300.
INTO SYSTEM
(Peg 1)
☞
If the System Performance report or Traffic Pegs were last
cleared while calls were in progress, this value may be larger
than peg 1. However, the value printed in the System
Performance report always reflects the correct value.
■
Subsequent Actions
After completing their initial action, (i.e., caller left a message at the tone), another action is taken.
Subsequent actions are described below.
DIALED EXTENSION
•
Number of times callers dialed a defined first digit from 1 to 8.
OR DIGITS
(Peg 130)
•
Number of times callers went to Next Mailbox.
•
Number of times callers dialed an extension or digit to stay in
queue.
•
Number of times a direct internal caller dials an extension or
digit (Release 7.1 or later)
SENT TO
•
Number of times callers were transferred to attendant or
ASSISTANCE intercept position after dialing too many invalid extensions.
(Peg 139)
•
Number of callers that remain on the line for assistance, whether
or not a message was left, with Adaptive Integration, when System
Parameter 77 — PBX PROVIDES MOMENTARY
DISCONNECT is set to YES.
•
Number of network calls sent to assistance.
•
Autotransfer to assistance (includes Personal Assistant).
DIALED
0
FOR
Number of times callers pressed
0
and were transferred to
ASSISTANCE
attendant/intercept position or Personal Assistant.
(Peg 128)
LEFT A MESSAGE Number of times callers left message after busy/no answer/greeting.
AT THE TONE
(Peg 141)
Toshiba VP Systems Release 7.1 July, 1994
4-8 Installation and Maintenance Manual