Toshiba VP 300, Installation Instructions Manual

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Call Summary
The Call Summary portion of the System Performance report shows the stages of calls and actions of
callers into the VP 300. The calls include:
•
Callers attempting to reach extensions.
•
People calling into mailboxes.
•
Other calls answered (such as calls from other network locations).
Information is reported in three stages:
•
Caller’s initial action.
•
Caller’s subsequent actions.
•
Progress of calls to extensions.
The following sections describe the activities reported within each of the three stages. Also included
are the Traffic Peg(s) used as the source for each field.
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Caller’s Initial Action
This section displays the caller’s initial action upon reaching the VP 300. If a category relates to a
Traffic Peg, the peg is indicated in parentheses.
Beginning with Release 7.1, an integrated call to the Toshiba VP System that has generated a call
record, pegs under Caller’s Initial Action, Dialed Extension or Digits. The call record is considered the
initial action taken.
DIALED EXTENSION
•
Number of times callers dialed a defined first digit from 1 to 8.
OR DIGITS
(Peg 129)
•
Number of times callers were sent directly to Next Mailbox
without dialing.
•
With Adaptive Integration, every time a call is forwarded to the
VP 300.
•
Number of times callers dialed an account code.
•
Number of times callers dialed extensions or digits to call out on
the network.
•
With Integration
–
Call forwarded calls with call record
– Beginning with Release 7.1 or later,
~
Direct internal call to the VP 300 with call record
~ Forwarded call to the VP 300 with call record
~ Direct external call to the VP 300 with call record
Toshiba VP Systems Release 7.1 July, 1994
4-6 Installation and Maintenance Manual