Toshiba VP 300, Installation Instructions Manual

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Caller’s Initial Action
This section displays callers’ inital actions upon reaching the VP System port/trunk COS specified.
DIALED EXTENSION
•
Number of times callers dialed a defined first digit from 1 to 8.
OR DIGITS
•
Number of times callers were sent directly to Next Mailbox
without dialing.
•
With Adaptive Integration, every time a call is forwarded to the
VP 300.
•
Number of times callers dialed an account code.
•
Number of times callers dialed extensions or digits to call out on
the network.
INTEGRATION
Number of integrated calls that forwarded in.
RNA FORWARD
Number of calls placed that were not answered.
BUSY FORWARD
Number of calls placed to a busy extension.
ALL FORWARD
Number of calls placed to an All Forwarded condition.
DEFAULTED TO
Number of times callers did nothing (e.g., rotary dial) and were
ASSISTANCE
transferred to attendant or intercept position.
DIALED
0
FOR Number of times callers pressed
0
and were transferred to
ASSISTANCE attendant or intercept position.
LEFT A MESSAGE Number of times callers left a message as an initial action. This also
AT THE TONE includes instances where Next Mailbox gives the caller a greeting
and takes a message without the caller entering any digits.
PRESSED
#
Number of times callers pressed
#
to enter a mailbox (includes
TO LOG ON successful and unsuccessful logons).
*
TO MAKE A
Number of times callers pressed
*
to make a Quick Message.
QUICK MESSAGE
CALLER WAS A Number of times caller identified itself as a Network system. That
NETWORK UNIT is, the call was from another network location.
CALLER WAS A Number of times caller identified itself as a DID/E&M system. That
DID/E&M UNIT is, the call was intercepted by the VP DID/ E&M Interface.
Toshiba VP Systems Release 7.1 July, 1994
REPORTS 4-35