Reporting Problems
Page 35-3
Reporting Problems
In some cases, you will not be able to correct the problem that occurs (for instance, a module
failure). In such cases, you should contact Alcatel Technical Support at one of the following
locations:
West Coast:
Alcatel Technical Support
26801 West Agoura Road
Calabasas, CA 91301
Telephone
: 1-800-995-2696 (Domestic) 818-878-4507 (International)
Fax
: 818-878-3505
Web
: www.ind.alcatel.com/support
East Coast:
Alcatel Technical Support
100 Nagog Park
Acton, MA 01720
Telephone
: 1-800-995-2696 (domestic); 818-878-4507 (international)
Fax
: (978) 264-3933
Web
: www.ind.alcatel.com/support
When reporting problems, you should note hardware and software details, as described in the
subsections that follow.
Report Hardware Details
When reporting problems you should be ready to report the following hardware details to
Alcatel Technical Support:
• Type of chassis (Omni Switch/Router or OmniAccess) and version of chassis (e.g.,
OmniS/R-3, OmniS/R-9)
• Serial number of chassis and module(s)
• Type of module that failed
• Hardware revision of module
• Model number of power supply
•
UPS
or direct connect to power source
• Any dump files on the flash file system
Summary of Contents for Omni Switch/Router
Page 1: ...Part No 060166 10 Rev C March 2005 Omni Switch Router User Manual Release 4 5 www alcatel com ...
Page 4: ...page iv ...
Page 110: ...WAN Modules Page 3 40 ...
Page 156: ...UI Table Filtering Using Search and Filter Commands Page 4 46 ...
Page 164: ...Using ZMODEM Page 5 8 ...
Page 186: ...Displaying and Setting the Swap State Page 6 22 ...
Page 202: ...Creating a New File System Page 7 16 ...
Page 270: ...Displaying Secure Access Entries in the MPM Log Page 10 14 ...
Page 430: ...OmniChannel Page 15 16 ...
Page 496: ...Configuring Source Route to Transparent Bridging Page 17 48 ...
Page 542: ...Dissimilar LAN Switching Capabilities Page 18 46 ...
Page 646: ...Application Example DHCP Policies Page 20 30 ...
Page 660: ...GMAP Page 21 14 ...
Page 710: ...Viewing the Virtual Interface of Multicast VLANs Page 23 16 ...
Page 722: ...Application Example 5 Page 24 12 ...
Page 788: ...Viewing UDP Relay Statistics Page 26 24 ...
Page 872: ...The WAN Port Software Menu Page 28 46 ...
Page 960: ...Deleting a PPP Entity Page 30 22 ...
Page 978: ...Displaying Link Status Page 31 18 ...
Page 988: ...Displaying ISDN Configuration Entry Status Page 32 10 ...
Page 1024: ...Backup Services Commands Page 34 14 ...
Page 1062: ...Diagnostic Test Cable Schematics Page 36 24 ...
Page 1072: ...Configuring a Switch with an MPX Page A 10 ...
Page 1086: ...Page B 14 ...
Page 1100: ...Page I 14 Index ...