Nortel BCM 3.7, Manual

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Programming Operations Guide
Chapter 23
Configuring Hunt groups
This section explains how to create hunt groups using the Hunt Group headings in the Unified
Manager.
Hunt groups are designed to provide a service where incoming calls appear on a targeted group of
telephones called a Hunt group (
“How to use Hunt groups” on page 578 ). When you designate a
Hunt group, you define the group as a unique DN. This DN receives and distributes calls to the
telephones assigned to the group. The telephones receiving the call provide a line indication that a
call has come in. How the calls are distributed can also be defined.
There can be a maximum of 30 Hunt groups assigned on a Business Communications Manager.
The following figure shows a detailed view of the Hunt groups headings on the navigation tree.
Figure 198 Hunt groups menus and fields
Tasks:
• Identify the Hunt group ( “Identifying a Hunt group” on page 579 )
• Determine Hunt group members ( “Adding a Hunt group member” on page 583 )
• Determine the lines for the group ( “Programming Hunt group lines” on page 586
• Determine how the calls will be handled and distributed
( “Feature operation within Hunt groups” on page 588 )
• Monitor active Hunt group calls ( “Monitoring Hunt groups” on page 589 )
• Monitor Hunt group activity ( “Using Hunt group metrics” on page 591 )
Hunt groups
Hunt Group 01-30
DN
Mode
If busy
Queue time-out
Overflow
Name
Members
Member xxx
DN
Appearance type
Line Assignment
Line xxx