Nortel BCM 3.7, Manual

Page: 224 / 1004

224 Handling calls
N0008589 3.3
• Saved Number Redial: This feature allows you to save the number of the current external
call, provided that you dialed the call, so that you can call it again later. Each telephone can
save one number at a time. You can also copy a number from an autodial using this feature.
Handling calls
Once you answer a call, there are a number of ways of passing the call to someone else to deal with
or holding the call until it can be dealt with.
This section includes:
• “Holding calls” on page 224
• “Parking or transferring calls” on page 225
• “Sharing calls by parking on SWCA buttons” on page 225
• “Forwarding calls” on page 226
• “Prevent calls from ringing at your telephone” on page 227
Holding calls
• Use Hold : You can put a call on hold by pressing HOLD . If you have system-wide call
appearance (SWCA) keys defined, this might also park the call on a SWCA key and allow
others who have the same SWCA keys defined to pick up the call. Refer to the SWCA section
for more details.
• Hold automatically (Auto Hold): If a line or the telephone are programmed with full auto
hold, you can answer a second call without dropping the first call and without pressing
HOLD . The 7100 and 7000 digital phones, which do not have line keys, also use the HOLD
key to toggle between active calls. FEATURE 73 activates this feature. FEATURE #73
cancels the feature.
• Hold a call exclusively: You can put a call on Exclusive Hold so that you can retrieve it only
at your telephone ( FEATURE 79 or FEATURE HOLD ).
Programming :
• System speed dials: “Configuring system speed dial numbers” on page 482 .
• Alpha tagging: “Using alpha tagging for name display” on page 463 .
• User speed dials: “Configuring user speed dialing” on page 444 .
Programming : “Defining telephone dialing restrictions” on page 453
Programming : “Defining device capabilities” on page 417