Nortel BCM 3.7, Manual

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Defining user preferences 431
Programming Operations Guide
• indication if the call was answered and by whom
• time and date of the call
• number of repeated calls from the same source
• name of the line on which the call came
Call Log can help to
• keep track of discarded calls or calls not answered
• track patterns for your callers (for example volume of calls and geographic area of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
Information such as long distance indicator and the caller name and number, may not show in the
log. The appearance depends on the Call Display services provided by your local telephone
company and the local telephone company at the caller end.
Call logging limitations:
• A total of 600 log spaces are shared by all telephones assigned with call log space. To ensure
that this list does not fill up and start rejecting logs, ensure that Autobumping is enabled
(
FEATURE 815).
• If you answer the call, then forward it, the call will log only at the forwarding telephone.
• If call forward is set, the calls will be logged at both the forwarding telephone and the target
telephone, providing the target telephone answered the call.
• If the call is released by the telephone to which the call was forwarded, only the forwarding
telephone logs the call.
• Hunt group calls are only logged once a call is answered.
• If a call is redirected to the Prime telephone, and it is answered at the prime telephone, then the
call is logged at both the redirecting telephone and the prime telephone. If the call is answered
by the intended telephone, then the call is logged only at that telephone.
• If the telephone is experiences a warm-reset, all log entries are flushed.
• If line has been redirected, calls will not be logged.