Nortel BCM 3.7, Manual

Page: 216 / 1004

216 Programming line access
N0008589 3.3
Incoming calls
For incoming calls, you can have a central reception point, or you can specify target line s to one or
more telephones to receive directed calling.
You can arrange your telephones in Hunt group s , ringing groups, or call groups that use
system-wide call appearance (SWCA) assignments to share calls.
You can also configure lines for use by system users who call in from outside the system. You can
give them direct access to the system with an Auto DN, or you can configure the line so they hear
a stuttered dial tone, at which point they need to enter a password (COS) to gain access (DISA
DN). Refer to
“Call in from outside the system” on page 236 .
Outgoing calls
For outgoing calls, you can assign one or more intercom keys to directly link to a line pool or
prime line, or allow line pool access codes, destination code, or internal system numbers to direct
the call. Telephones without intercom keys on the telephone, still have intercom keys assigned, but
to access calls, they must pick up the handset to connect. In this case, the intercom key is
Calls within the system: All telephones are virtually linked within the system. To call another
telephone inside the system, you can lift the handset and dial the local DN. In this case, the prime
line has to be set to intercom or none.
Calls going outside the system:
Programming :
• Assigning lines to telephones: “Determining line assignments” on page 409 .
• Creating and assigning target lines (PRI and VoIP trunks): “Target lines and DASS2
fields” on page 259 (configuring target line s ) and “Received #” on page 271
(received #, if busy); “Assigning target lines” on page 297 ; “Configuring line
access” on page 405 (appearances).
• Creating direct-dial telephones: “Creating Direct Dial sets” on page 324 .
• Configuring Hunt groups: “Adding a Hunt group member” on page 583 .
• Configuring and scheduling ringing groups: “Defining ring groups” on page 496 .
• Creating a group using SWCA keys: “Configuring system-wide call appearance
groups” on page 470 .
• Setting up users and remote access packages to support calling in from outside the
system into the system:
“Configuring for remote access” on page 300
• Refer to the Call Center documentation for information about setting up call centers.