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System documentation map

N0008589   3.3

Call Management documentation

 Voice Mail and Call Management Applications

Call Detail Recording 
System Administration Guide

Personal Call Manager User Guide

CDR

Hunt Groups

Hospitality Services

Programming 
Operations Guide

Hospitality 
Features Card

Call Pilot Manager Set 
Up and Operation Guide

CallPilot

Reference 
Guide

CallPilot Message 
Networking

CallPilot Fax

CallPilot Message Networking 
Set Up and Operation Guide

User Guide

CallPilot Fax Set Up 
and Operations Guide

CallPilot Desktop 
(Unified) Messaging

Call Center

CallPilot Unified Messaging 
Installation and Maintenance

Call Center Set Up 
and Operation Guide

Supervisor and 
Agent Guides

Reporting Set Up 
and Operation Guide

Multimedia Call Center

Multimedia Call Center 
Set Up and Operation Guide

Multimedia Call Center 
Web Developer Guide

Programming 
Record

Professional 
Call Center

Personal Call Manager

LAN CTE

Keycoded Applications

Software Keycode 
Installation Guide

User Guide

User Guide

LAN CTE Configuration Guide

System Management and Maintenance

Documentation CD

IVR

Interactive Voice Response Installation and Configuration Guide

Summary of Contents for BCM 3.7

Page 1: ...Part No N0008589 3 3 December 2006 Business Communications Manager 3 7 Programming Operations Guide...

Page 2: ...e presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to...

Page 3: ...ritten permission For written permission please contact apache apache org 5 Products derived from this software may not be called Apache nor may Apache appear in their name without prior written permi...

Page 4: ...4 Software licensing N0008589 3 3...

Page 5: ...62 Chapter 1 Getting started with Unified Manager 65 Computer requirements 66 Browser requirements 66 Using a HTTP Proxy server 67 Logging on to Unified Manager 67 Understanding BCM SSL certificate pr...

Page 6: ...tional keycoded features 95 Data and IP telephony configuration 96 Post system setup features 97 Finding your way around 98 Security and User Management 98 Telephony programming quick access list 98 C...

Page 7: ...s passwords 121 Viewing the User Manager tabs 122 Adding or modifying a user profile 123 Deleting a user profile 126 Setting up callback for a user 127 Adding or modifying a group profile 128 Deleting...

Page 8: ...Disabling enabling a single module 159 Disabling enabling a port channel setting 160 Chapter 6 Data and split line configuration 161 Configuring the DDI Mux module 161 DDI Mux features 161 Configuring...

Page 9: ...onfiguring the PPP User List 185 Configuring additional IP addresses for the UTWAN 187 Examples of uses of multiple IP addresses 187 Restrictions when using multiple IP addresses 187 Adding an additio...

Page 10: ...7 Centralized and group answering 218 Pick up features 219 Make a call 221 Emergency 911 dialing 222 Select how you dial your calls 222 Receive a busy signal on an internal call 222 Create a conferenc...

Page 11: ...rt fields 252 DID fields 254 E M fields 256 Target lines and DASS2 fields 259 PRI fields 261 BRI fields 262 DPNSS fields 264 VoIP fields 265 Lines field cross reference chart 267 Turn Privacy on or of...

Page 12: ...r 299 Notes about the Public and Private Received Numbers 300 Configuring for remote access 300 Creating Direct Inward System Access DISA 301 Remote access line settings 301 Remote access on loop star...

Page 13: ...able 337 Enbloc dialing 337 Using destination codes 338 Why use destination codes 339 Deciding on a code 340 Grouping destination codes using a wild card 341 Configuring destination codes with wild ca...

Page 14: ...369 DN mapping for ISDN and legacy wireless handset devices 370 Defining the System DN headings 370 The two sides of a DN record 371 The System DN headings 373 DN Registration headings 375 Moving betw...

Page 15: ...ess 414 About PRI line pools 414 Using Answer DNs 414 Assigning Answer DNs 415 Answer DN notes 415 Defining device capabilities 417 Configuring the Capabilities features 418 Line redirection notes 420...

Page 16: ...KIM buttons 449 Cold starting the KIM to erase programming 451 Programming restrictions for DNs 452 Defining telephone dialing restrictions 453 Setting restriction schedules for telephones 454 Defini...

Page 17: ...9 Turn services on and off 490 Overriding services with a Control telephone 491 Direct dial telephone ringing service 491 Defining common schedule settings 491 Defining the service control password 49...

Page 18: ...public network 525 Calls originating in the private network 528 Routing for tandem networks 530 Understanding MCDN network features 532 Network Call Redirection Information 532 ISDN Call Connection L...

Page 19: ...ance 559 Private networking with DPNSS 559 Guidelines for creating a private numbering plan with DPNSS 562 Customizing the DPNSS routing service 562 Chapter 22 Configuring centralized voice mail 563 B...

Page 20: ...trics 591 Chapter 24 Configuring Hospitality Services 593 About the Hospitality feature 594 Hospitality telephone definitions 594 Alarm Time AL feature 594 Power failures 595 Setting up Hospitality se...

Page 21: ...naling channels 614 Media channels 614 DSP resources 614 Voice bus paths 614 Media gateways 614 Rules for managing the MSC resources 615 Signaling channel rules 615 Media channel rules 615 Example of...

Page 22: ...ress range 648 Modifying an address range 648 Deleting an address range 649 Configuring Excluded addresses for a Local Scope 649 Adding an excluded address range 649 Modifying excluded address ranges...

Page 23: ...ing multiple IP addresses for the LAN interface 671 Adding an additional IP address 671 Modifying an Additional IP Address 672 Deleting an Additional IP Address 672 Viewing LAN performance 672 Chapter...

Page 24: ...0 Enabling and disabling the V 90 modem interface 690 Changing the Modem Region 691 Configuring the V 90 modem interface 691 ISDN dial up 695 Creating an ISDN dial up interface 695 Configuring an ISDN...

Page 25: ...ors 719 Static routes 719 Adding a static route to the routing table 719 Modifying the static route configuration 720 Deleting a static route 720 Restarting the router 721 Chapter 34 Configuring Web C...

Page 26: ...1 Using a static Public IP address 743 Example 2 Using dynamic Public IP address 744 Example 3 Changing the source IP address of WAN traffic 745 Chapter 38 Configuring NTP Client 749 Configuring the...

Page 27: ...78 Modifying a Branch Office IPSec Tunnel 779 Modifying Local Accessible Networks to the Branch Office IPSec tunnel 779 Modifying Remote Accessible Networks to the Branch Office IPSec tunnel 779 Delet...

Page 28: ...ifiers 799 COPS 800 Policy overview 800 Implementing Quality of Service QoS 801 Configuring the QoS Summary parameters 801 Configuring Devices 802 Creating an interface group configuration 802 Modifyi...

Page 29: ...der of the input filters for an interface 826 Adding an Output Filter for a Firewall Filter Interface 827 Modifying an Output Filter for a Firewall Filter Interface 827 Deleting an Output Filter for a...

Page 30: ...RI hardware 864 BRI hardware 864 S Reference Point 865 T Reference Point 865 Clock Source for ISDN 866 ISDN BRI NT1 equipment 867 ISDN standards compatibility 867 Planning your ISDN network 867 Orderi...

Page 31: ...an analog device 877 Configuring an analog device DN record 878 General heading 879 Line access 880 To assign lines 880 To assign line pools 881 To assign a prime line 881 Defining device capabilitie...

Page 32: ...32 Contents N0008589 3 3 W 937 Index 939...

Page 33: ...gure 17 Post setup processes 97 Figure 18 Upgradeable BCM1000 100 Figure 19 BCM200 and BCM400 hardware 101 Figure 20 Quick Start Wizard application warnings 109 Figure 21 Maintenance Tools screen 114...

Page 34: ...a line restriction filter 273 Figure 59 Enter remote restriction filters for a line 274 Figure 60 Choosing a remote voice message center 275 Figure 61 Loops headings 277 Figure 62 Process map Configu...

Page 35: ...re 102 Adding a destination code with a wild card 340 Figure 103 Routing Service programming example 342 Figure 104 Destination codes for call routing 342 Figure 105 Carrier code call numbering sequen...

Page 36: ...ignment 439 Figure 146 2001 default button formatting 439 Figure 147 Add a user speed dial code to a telephone 442 Figure 148 Entering call parameters for a user speed dial 442 Figure 149 7316E with K...

Page 37: ...Call loop on system without ICCL 532 Figure 186 Call paths with and without TRO 533 Figure 187 Call paths with and without TAT 534 Figure 188 MCDN networking with a common public network connection 5...

Page 38: ...e 218 Example of a Split Tunneling environment 783 Figure 219 DiffServ bandwidth brokers and nodes 795 Figure 220 S reference point 863 Figure 221 T reference point 864 Figure 222 Active set DN screen...

Page 39: ...able 18 DDI Mux Configuration settings 167 Table 19 Bandwidth available per channel 172 Table 20 Line numbers for the UTWAN based on the DS30 bus of the DTM 172 Table 21 UTWAN Summary parameters 175 T...

Page 40: ...by Call routing table example 334 Table 62 PRI Service type DN type values 335 Table 63 Destination codes avoiding numbering conflicts 336 Table 64 Establishing routes and dialout requirements 339 Tab...

Page 41: ...services on and off 488 Table 106 Default schedule times 491 Table 107 Ringing group schedule values 495 Table 108 Ringing group schedule line values 496 Table 109 Restriction schedule values 498 Tab...

Page 42: ...requirements 615 Table 145 Required MSC resources 621 Table 146 Evaluation of required Business Communications Manager configuration 622 Table 147 Example of required configuration 623 Table 148 Evalu...

Page 43: ...ble 184 RAS server TCP IP parameters 687 Table 185 V 90 modem summary parameters 690 Table 186 Modem link parameters 690 Table 187 V 90 modem access parameters 692 Table 188 ISDN summary settings 694...

Page 44: ...768 Table 229 Firewall rules for the QOTD server 769 Table 230 Firewall filter for the Password server 769 Table 231 Firewall filter for the ICMP that the Client sends to the tunnel endpoint 769 Tabl...

Page 45: ...uage breakout 833 Table 267 Companding law 834 Table 268 Mobility services by region 834 Table 269 Module availability by profile 835 Table 270 Trunk availability by region 836 Table 271 PRI line prot...

Page 46: ...46 Tables N0008589 3 3...

Page 47: ...ns on page 56 System documentation map on page 57 How to get help on page 62 Warning Ensure that you make a complete backup of your data before attempting to upgrade your system Refer to the upgrade g...

Page 48: ...on the Business Communications Manager All required keycodes have been entered That all operators have a working knowledge of the Windows operating system and graphical user interfaces That operators...

Page 49: ...tor needs to make a decision about the level of security required for the system angle brackets Indicates that you choose the text to enter based on the description inside the brackets Do not type the...

Page 50: ...le equipment DECT installation and configuration documents are included on the documentation CD for this release Companion installation and configuration documents are included on the documentation CD...

Page 51: ...rotocol ASM Analog station module ATA or ATA2 Analog Terminal Adapter AUI Attachment Unit Interface AWG American Wire Gauge BERT Bit Error Rate Test BC committed burst BE excess burst BIOS Basic Input...

Page 52: ...namic Host Configuration Protocol DID Direct Inward Dial DiffServ Differentiated Services DIMM Dual In line Memory Module DISA Direct Inward System Access DLCI Data Link Connection Indentifier DLCMI D...

Page 53: ...ll Connection Limitation ICMP Internet Control Message Protocol IETF Internet Engineering Task Force IP Internet Protocol IF Input Filter IPCP IP Control Protocol IPSec Internet Protocol Security IRQ...

Page 54: ...er Protocol OPX Off Premises Extension OSI Open Service Interconnection OSPF Open Shortest Path First PAP Password Authentication Procedure PBX Private Branch Exchange PCI Peripheral Component Interco...

Page 55: ...otocol SNMP Simple Network Management Protocol SPID Service Profile Identifier SR Static Route SS Static Service SSL Secure Sockets Layer STP Shielded Twisted Pair SUNNFS SUN Network File System TAPI...

Page 56: ...eporting Set Up and Operation Guide LAN CTE Configuration Guide Personal Call Manager User Guide Call Detail Recording System Administrator Guide Analog Telephone User Guide CallPilot Fax Set Up and O...

Page 57: ...of the system and indicates which documentation deals with each section All the documents described are included on the documentation CD that came with your system Installation documentation on page 5...

Page 58: ...ity Phone Setting up media bay modules Analog telephones Cordless radio digital handsets IP Telephones Data cards 20XX IP telephones Voice Mail and Call Management Applications Documentation CD Wirele...

Page 59: ...User Card 7406 User Card 2004 User Card 2002 User Card 2001 User Card Digital Mobility User Cards Wireless LAN User Cards Telephony Features Handbook Using Telephone Features and finding prompt descr...

Page 60: ...de CallPilot Fax Set Up and Operations Guide CallPilot Desktop Unified Messaging Call Center CallPilot Unified Messaging Installation and Maintenance Call Center Set Up and Operation Guide Supervisor...

Page 61: ...Security and User Administration Backup and Restore Management User Guide System Management and Maintenance Documentation CD Voice Mail and Call Management Hardware Installation Operations Programming...

Page 62: ...00 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0...

Page 63: ...donesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 810 500 Thailand 001 80...

Page 64: ...64 How to get help N0008589 3 3...

Page 65: ...on page 68 Using the Unified Manager main page buttons on page 72 Using the Unified Manager on page 80 Using Unified Manager Help on page 85 Logging off on page 86 Using the SSH client to access the t...

Page 66: ...re utility BRU or when performing an upgrade procedure The Business Communications Manager upgrade wizard will not work with IE 5 00 If you are using Netscape Communicator set the following parameters...

Page 67: ...sing the web browser 1 Launch your web browser 2 BCM 3 7 software provides two ways to access the Unified Manager If you updated from a previous version of software and you have the Business Communica...

Page 68: ...tion of the default certificate This security alert does not appear if you add a site specific certificate Uploading a certificate and a private security key on page 69 suppress the message on your cl...

Page 69: ...nications Manager main screen 2 Click on the Maintenance button 3 You will be prompted to enter a system user name and password 4 Click on OK The main Business Communications Manager Product Maintenan...

Page 70: ...e Tools Security click the Upload Certificate and Private Key link A web page displaying Certificate and Private Key fields appears Figure 4 Main Product Maintenance and Support web page 7 Use the Bro...

Page 71: ...he default certificate Contact your technical support team for assistance Refer to How to get help on page 62 for Nortel Networks support contact numbers Suppressing the security alert message If you...

Page 72: ...ger initial page as shown below a number of buttons provide access to various parts of the Unified Manager The purpose of each button is discussed in this section Accessing the Unified Manager program...

Page 73: ...ephony requirements The data networking parameters are accessed using the Services heading on Unified Manager For information about how to set up the data networking refer to Chapter 27 Using a wizard...

Page 74: ...r on page 67 if necessary 2 Click the Install Clients button 3 Find the Toolkits heading on the left menu list 4 Click on the Unified Manager Java Class Library link 5 If you are using Microsoft Inter...

Page 75: ...ied Manager on page 67 if necessary 2 Click the Preinstalled Client Access Home Page hyperlink 3 In the Login box type your login name The default login name is ee_admin 4 In the Password box type you...

Page 76: ...sic system information This wizard is only run once when your system is first set up Refer to Using the Quick Start Wizard on page 108 Add Users Wizard allows you to change the telephony settings for...

Page 77: ...Wizards page if there is a legacy DECT module installed and identified to the system These wizards are discussed in the DECT Installation and Maintenance Guide which can be found on the documentation...

Page 78: ...ilot button For information about how to set up these optional features refer to the documentation for each application Note Basic CallPilot functions are standard on the Business Communications Manag...

Page 79: ...the tasks required to install operate and maintain the Business Communications Manager system Using BRU from the main page The BRU Backup and Restore Utility button allows you to ensure the integrity...

Page 80: ...anding the navigation tree headings on page 83 Understanding tabbed pages on page 85 Business Communications Manager system access You must control system access by providing one user id the administr...

Page 81: ...dings To display sub headings double click the item or just click on the key itself As you select various headings in the navigation tree the heading changes color and Unified Manager displays the app...

Page 82: ...figure in Unified Manager screen display on page 80 Table 2 Menu bar items Menu item Description Group View the system resources services and management Edit Edit parameters Configuration Access conf...

Page 83: ...ystem information such as your system name and a description about which resources and services are available Selecting the System heading also enables the following menu options Configuration Perform...

Page 84: ...o manage the users who have access to the Unified Manage Managing system and user security access levels on page 117 and to the Alarm Manager which is used to define why types of alarms get reported b...

Page 85: ...to active navigation tree headings and screens Each navigation tree heading and tab also has an alternate click help link The help pages open in a new web based window Each help page also have navigat...

Page 86: ...request to log off 3 Click Yes to continue 4 A second message appears reminding you to close your browser window after the system has logged out Click Yes to continue A Logoff progress bar appears Whe...

Page 87: ...t using the client to access the Unified Manager text based menus Users require an administrator level password to use either PuTTY or Telnet Installing PuTTY The PuTTY application resides on your com...

Page 88: ...ess box enter the IP address or the Fully Qualified Domain Name for the Business Communications Manager you want to connect with 4 Click Open 5 The first time you enter the application you may receive...

Page 89: ...ed menus with Telnet rather than using the PuTTY client you can manually activate the service from the Unified Manager Note If you are using a cross over cable to make a direct connection Hypertermina...

Page 90: ...90 Manually activating Telnet N0008589 3 3...

Page 91: ...cludes a generic security certificate that provides an increased level of encryption ability You can replace this certificate with a site specific certificate Since encryption levels have some depende...

Page 92: ...plus a link to the process section Initial system configuration Configuring telephony components on page 94 Optional keycoded features on page 95 Data and IP telephony configuration on page 96 Post sy...

Page 93: ...modules to the system and set up their line values refer to Configuring resources media bay modules on page 135 Set up security levels There are a number of points at which you can enhance the securit...

Page 94: ...e special features such as Hunt groups Configuring Hunt groups on page 577 Confirm system settings A number of settings affect all lines or telephones Most of these settings are default Confirm that t...

Page 95: ...e Installation Guide Use Unified Manager to enter the software keycode For information about how to enter the software keycode refer to the Software Keycode Installation Guide For information about ho...

Page 96: ...sses Refer to Configuring IP Firewall Filters on page 819 System setup is complete Basic system configuration is complete Refer to previous flowcharts Configuring DNS on page 707 Configuring IP Routin...

Page 97: ...is set up The basic system has been installed and configured Set up alarm manager Determine how your Business Communications Manager system will report alarms Refer to the Management User Guide Set up...

Page 98: ...your telephony services on page 200 Quick reference section to telephony programming Telephony feature planning on page 205 Lines and network configuration Configuring media bay modules Configuring re...

Page 99: ...g region based defaults on page 833 Features available for programming on the telephone memory buttons Button programming features on page 853 Data programming sections Configuring the MSC resources o...

Page 100: ...xisting equipment like the unit shown in the figure below BCM1000 you can update the operating system with new Business Communications Manager software Figure 18 Upgradeable BCM1000 For a detailed des...

Page 101: ...you can reuse modules from previous versions of the system if you are replacing old system hardware with the new BCM200 or BCM400 hardware shown below For a detailed description of this hardware and...

Page 102: ...ure controller for the external lines and the internal extensions attached to the sets The IP telephone uses both data and telephony features to provide an network based telephone that provides the ca...

Page 103: ...you attempt to use any of the wizards Accessing the Wizards You can access all the Business Communications Manager wizards through the Wizards button that appears on the first page of the Unified Mana...

Page 104: ...etails about What you need to know before you use the wizard on page 105 Using the Quick Start Wizard on page 108 and Entering information into the Quick Start Wizard on page 108 Wizard Warnings Read...

Page 105: ...ile there are wizards being applied Screen 1 General information What do you want to call your Business Communications Manager System Name What region do you want to use for the Business Communication...

Page 106: ...em is located Refer to Core software and regions on page 834 if you do not know your region Region Software Version determined by choice of Region read only What system template do you want to use for...

Page 107: ...cess password This is the password that installers will need to enter before they can configure an IP telephone in the field Password Do you want the system to automatically assign extension numbers D...

Page 108: ...is section describes how to use the Quick Start Wizard to set up your system with information that is unique to your system Refer to What you need to know before you use the wizard on page 105 for a l...

Page 109: ...o back and make changes then return to the Summary page 4 On the Summary page click the Apply button A warning dialog box appears indicating the system changes that will occur if you continue Figure 2...

Page 110: ...ent version of BCM software that is running on your system This section provides information about Changing the system name on page 110 Viewing the system software version on page 111 Changing the sys...

Page 111: ...he Description box displays a read only statement about the version of BCM software that the system is running Changing the Business Communications Manager time and date To change the time date and ti...

Page 112: ...ange Domain Membership tab The Change Domain Membership screen appears 4 Click the Add To box and click Workgroup 5 Click the New Workgroup box and enter the name of the workgroup to which you want to...

Page 113: ...his domain 7 Click the New Win 2000 Domain box and enter the name of the domain to which you want to add the Business Communications Manager system 8 Press the Tab key to save your change 9 Restart th...

Page 114: ...e system restart until early morning when there is no traffic on your system 1 On the first page of the Unified Manager click the Maintenance button 2 You will be prompted to enter your system ID and...

Page 115: ...rt Example If you are activating a keycode click the Today Only radio button 6 Under the next bullet enter the time you want the restart to occur Example for a 3 a m restart type in 03 00 7 Under the...

Page 116: ...116 Delayed system restart N0008589 3 3...

Page 117: ...if there is no input from the user Refer to Setting the interface timeout on page 118 If you want to use secure web access to Unified Manager through SSL Secure Sockets Layer Note that SSL encryption...

Page 118: ...y returns to the log in window This prevents unauthorized users from accessing the system 1 On the navigation tree click on the Management heading A screen with two tabs appears in the right frame 2 C...

Page 119: ...level of security which accommodates Windows 95 98 Me operating systems If you would like to set a higher level of security ensure that all the computers that will be used for client access have upgra...

Page 120: ...ents running with Windows 95 98 Me unless you install the directory services client on the client computer Applicable applications BCM monitor Domain Secure Channel Disabled Allow Sign Allow Sign Encr...

Page 121: ...system configuration such as resources and network management should be restricted to an administrator level account Use the group profiles to define other levels of users with access to the headings...

Page 122: ...se the secure callback properties for an ISDN user you need to specify a static IP address for that interface Refer to Configuring an ISDN interface on page 696 The User Group List tab shows all the u...

Page 123: ...policies you want to use for your system passwords Adding or modifying a user profile To add or modify the profile for a single user follow these steps 1 Click the key beside Management 2 Click on Use...

Page 124: ...user name The User Name is case sensitive and cannot exceed 20 characters in length Edit note You cannot modify a user name You must delete the complete User Profile row from the User Profile window a...

Page 125: ...User Group Can see everything but cannot make changes This user is restricted to accessing the CDRs DATAUserGroup Can only configure pre defined data fields default DialUpUserGroup All menus are invis...

Page 126: ...e confirmation dialog 4 Click the YES button to delete the user profile Status Unlocked Unlock This field indicates the current state of the user s password If the password becomes locked and the user...

Page 127: ...om the Configuration menu select Add User If you are editing an existing user select the user name on the list then from the Configuration menu select Modify User 3 Enter a User Name if one does not a...

Page 128: ...file for a group follow these steps 1 Select Management User Manager The User Profile screen appears showing the current user profile information 2 Click the User Group List tab to view the existing g...

Page 129: ...ser Group Profile settings Attribute Description UserGroupName This is the name of the user group If you are modifying an existing record you will not be able to change this field Invisible menus This...

Page 130: ...rofile screen appears showing the current user profile information 2 Click the User Group List tab to view the existing groups 3 From the Configuration menu select Delete User Group A confirmation dia...

Page 131: ...on page 123 When you add local users the user name is automatically added to this list If you are entering an external user they must be members of a domain that recognizes this Business Communicatio...

Page 132: ...lick the YES button to delete the Domain User Group profile Setting password lockout policy If you have Lockout Policy enabled you can choose the parameters that will determine when a user will be loc...

Page 133: ...f you choose Disabled no configurable parameters display Failed Logon Attempts Before Lockout digits Default 50 Enter the number of times the user can attempt to enter a password before the user is lo...

Page 134: ...ength 1 to 8 Default 8 Determines the minimum number of characters that must be entered for a new password Passwords can be a maximum of 14 characters long Password Complexity 0 2 3 Default 3 Define t...

Page 135: ...hich determines how many channels are available for media bay modules When to choose to change the DS30 split is discussed in the MSC section of this guide refer to Chapter 26 Configuring the MSC reso...

Page 136: ...on includes information about Media bay module Bus numbers on page 137 Identifying the module on page 137 Module types and capacities on page 140 Ports on Bus on page 142 The following figure illustra...

Page 137: ...RI and the BRI modules If you have a WAN board installed in the base unit DS30 08 does not appear Bus 08 and Bus 01 are used for internal media channels Internally driven channels on page 158 If you s...

Page 138: ...elds to display correctly you may have a damaged module or backplane Try installing the module in a different media bay and retry the configuration Refer to the Installation and Maintenance Guide for...

Page 139: ...d Refer to Module types and capacities on page 140 If you are configuring trunk modules you must now ensure each module associated with the DS30 bus is set up This process is described in the next sec...

Page 140: ...n module Analog Station Media Bay Module ASM 8 Single density ASM8 2 per bus 8 analog sets for each module Double density ASM8 4 per bus 16 analog sets for each module N A Global Analog Station Media...

Page 141: ...ic Data trunk module Digital Drop and Insert DDI Mux module Universal T1 1 per two buses supports 24 lines Also refer to the section that describes the UTWAN which provides the data connections throug...

Page 142: ...er set on the module DIP switches For instance any trunk module that has an offset of 0 will display under the heading Module 1 and so on to a maximum of four modules CTM4s GATM4s The Module menu whic...

Page 143: ...Module type field and choose the correct setting that defines the type of lines for the module The module installed in the system and Module Type must match the defined type of loop or trunk and asso...

Page 144: ...number assigned by the system to the module based on the Bus number module type and the module position on the Bus offset on module DIP switch High line loop View only Loop E M DID T1 PRI BRI S T BRI...

Page 145: ...is User Slave In public network configurations the CO is generally considered the Network side or Master Applies to SL 1 protocol only NSF Extension None WATS ALL PRI The Network Specific Facilities...

Page 146: ...splay Y N PRI BRI QSIG When set to Y the system sends a specified outgoing name display OLI from the calling telephone Appears only for Protocols SL 1 NI 2 DMS100 DMS250 or PRI QSIG BRI QSIG Send Name...

Page 147: ...is intended to act as clock master in a private network then all clock sources should be set to Timing Master on this system Secondary reference The DTM BRI acts as a standby reference If there are e...

Page 148: ...specific The T1 parameters heading appears for module types that have been configured as T1 or PRI It allows you to define a number of settings that are dependent on your T1 service provider settings...

Page 149: ...SLR of 8 dB and a receive loudness rating RLR of 2 dB The PSTN loss plan uses an SLR of 11 dB and an RLR of 3 dB If you choose the wrong setting the voice signal can be too loud or too soft Internal C...

Page 150: ...hich matches the Received Number Length setting are used as Receive Digits to find a target line For example assume an incoming called party number is 800 555 1234 The received digit number length is...

Page 151: ...er may occur with some FX calls the call will ring at the incoming trunk prime set All Allows you to define the received digits used for all calls with this service type regardless of the called party...

Page 152: ...listed in each Line number entry corresponds to the line numbers listed under the Services Telephony Services Lines Physical Lines Enabled Physical Lines menu heading Provisioning a line Note that al...

Page 153: ...h to provision c In the Status box click Provisioned Deprovisioning a line loop When you are not using a line loop or when you want to cancel it you can deprovision that line or loop Follow these step...

Page 154: ...only 12 B channels instead of 23 B channels If you do not have all of the PRI B channels you should disable all the B channels that you do not need It is recommended that the number of lines that are...

Page 155: ...ort channel setting on page 160 Viewing station module information The following figure shows a typical example of the headings for a station media bay module Figure 39 Station media bay module Bus he...

Page 156: ...and Maintenance Guide for your hardware for information about removing and installing media bay modules Determining station port state Click on the Port number heading located under Ports on Bus to ac...

Page 157: ...y accesses the first 16 ports on the lower connector and the second 16 ports on the upper connector Partial Double Density systems PDD which is the default system setting for BCM version 3 0 and newer...

Page 158: ...siness Communications Manager data service such as WAN service is activated Refer to Configuring a data module on page 190 for further programming Note that Bus 08 does not display when there is a WAN...

Page 159: ...procedure describes the process for enabling or disabling a bus This means that if there is more than one module assigned to the DS30 bus all modules will be disabled 1 Click the keys beside Resource...

Page 160: ...nd beside the Bus number where the module is located 2 Click the key beside Ports on bus 3 Click the key beside the port that contains the channel you want to disable 4 Click the key beside Channels 5...

Page 161: ...figuring the DDI Mux module The Digital Drop and Insert DDI Mux media bay module enables a Business Communications Manager system to share its connection to a Universal T1 network with a local area ne...

Page 162: ...The following figures provide examples that use internal and external routers with the DDI Mux Figure 44 Network overview DDI MUX connected to 2 5 hardware internal router Note The DTE cable that conn...

Page 163: ...gure 45 Network overview DDI MUX connected to BCM400 internal router Figure 46 Overview of network using DDI Mux module with an external router Service Provider PSTN T1 mux service DTE cable Switch Hu...

Page 164: ...ed to the DDI Mux using the DIP switches on the module 3 Make sure the option in the Programmed Bus Type drop list is Trunk module 4 Click the heading of the next DS30 Bus This Bus is the DS30 bus aut...

Page 165: ...cated by the B channel data rate parameter To assign a line to the data module you must change the line type to Fixed Data Channel and then assign the line to the data module Changing the line type 1...

Page 166: ...Line box enter the line number of one of the lines assigned to the Data Module 8 Click the Save button 9 If you are adding all of the lines to a single Interface repeat steps 6 to 8 for each line you...

Page 167: ...match the DTE you are connecting to the DDI Mux The following table describes the Data Module configuration settings Table 18 DDI Mux Configuration settings Setting Value Description Protocol V 35 The...

Page 168: ...k in data from the DTE To enable clock inversion select the DTE clock or Auto clock Data inversion Off On When Data Inversion is on the DDI Mux inverts the data before routing it to the T1 connection...

Page 169: ...figuring the UTWAN to use a Frame Relay link on page 177 Configuring the UTWAN to use a PPP link on page 181 Configuring additional IP addresses for the UTWAN on page 187 Viewing the UTWAN performance...

Page 170: ...rotocol PPP Point to Point Protocol PPP is a full duplex transmission protocol for communication between two computers using a serial interface A typical PPP connection is a personal computer connecte...

Page 171: ...and some of the lines for data traffic After you have assigned the lines you must configure UTWAN link layer parameters for data traffic Assigning lines for voice traffic on page 171 Assigning lines...

Page 172: ...o the table below for a list of lines assigned per DS30 bus Table 19 Bandwidth available per channel Number of lines Bandwidth bps Number of lines Bandwidth bps 1 64000 9 576000 2 128000 10 640000 3 1...

Page 173: ...ease of Business Communications Manager the Data Module is always Bus 08 3 Click the Data module key and click the Interfaces key 4 Click the key beside the Interface to which you want to add a line F...

Page 174: ...Click the Line assignment key 6 Click on the line number you want to remove 7 Click the Delete button 8 On the confirmation dialog box click the Yes button Configuring the line for telephony traffic 1...

Page 175: ...rame relay PVC each IP address must be valid in the sense that the IP address must have been configured as the primary IP for the UTWAN or as an additional IP for UTWAN Configuring the UTWAN Summary p...

Page 176: ...ice provider PPP Select this option if the other end of the WAN link is configured to use PPP The default is PPP If you change the link protocol the configuration screen changes to include fields corr...

Page 177: ...an interval in seconds between Status Enquiry messages Possible values are between 1 and 100 seconds The default setting is 6 Missing Status Enquiry Enter the maximum number of consecutive failures pe...

Page 178: ...d for this parameter and then select the End to End Frag option for that PVC Low Water Mark This is one of the parameters that controls the link layer queuing behavior if link layer fragmentation is e...

Page 179: ...usts them to be consecutive If you add an existing entry the existing entry is modified with new values When you modify an entry the name cannot be changed PVCName Enter a name for this PVC Configurat...

Page 180: ...ter the Data Compression Retry Count The possible values are 1 to 128 retries The default value is 10 retries Compression Select RTP Header to enable RTP Header compression on this PVC Select Data to...

Page 181: ...tions on page 183 Configuring the IPCP Options on page 184 Configuring the PPP User List on page 185 Configuring the PPP Parameters 1 On the navigation tree click the Resources key and click the UTWAN...

Page 182: ...the Fragmentation Trigger parameter Enter the maximum delay time in milliseconds for the packets If the delay time exceeds this value the packets are fragmented Possible values are 10 to 40 millisecon...

Page 183: ...Possible values are 64 to 1614 octets The default value is 1500 octets MultilinkSSN Select if you want to receive fragments with short 12 bit sequence numbers Select Enabled if you want to receive sho...

Page 184: ...ure Request packets Possible value are 30 to 180 The default value is 60 Table 26 IPCP Options Attribute Description IPCP Timeout Value Enter the number of seconds waited before retransmitting Configu...

Page 185: ...number uniquely identifies an user on the PPP User List The value for this setting must follow certain conventions You must type the prefix PP followed by a unique number identifying the PPP User For...

Page 186: ...Click the UTWAN1 heading The Summary screen appears 3 Click the PPP User List tab The PPP User List screen appears 4 Click the PPP User you want to delete 5 On the Configuration menu click Delete PPP...

Page 187: ...ng multiple IP addresses Nortel Networks does not recommend using more than two IP address classes Multiple IP addresses supports RIP routing IPSec does not support the use of these multiple IP addres...

Page 188: ...Click the Save button Deleting an additional IP address 1 On the navigation tree click the Resources key and click the UTWAN key 2 Click the UTWAN1 heading The Summary screen appears 3 Click the Addit...

Page 189: ...k the UTWAN key 2 Click the UTWAN1 heading The Summary screen appears 3 On the Performance menu click UTWAN1 Graph The WAN Graph Statistic Chart appears 4 On the Performance menu click UTWAN1 Table Th...

Page 190: ...Business Communications Manager This section includes information about Viewing the data module settings Programming the BayStack settings Viewing the data module settings Use the following procedure...

Page 191: ...k the heading for the line you added 10 Select Unassigned or Assigned 11 Record each channel and line combination Each channel used by the BayStack data module maps to a line Deleting line assignments...

Page 192: ...7 Click the heading for the line you added 8 In the Dial in number box enter the Dial In Number for the line up to 24 digits The number must match the Dial In Number entered for the line and channel i...

Page 193: ...the letter of the line pool to provide access to the BayStack data module You must program line pool access when you select the switched access settings for the BayStack data module To use PRI line po...

Page 194: ...194 Configuring a data module N0008589 3 3...

Page 195: ...s the Edit DN Record Template and Add Users Templates wizards provide many of the programming details for telephone operations in easy to apply wizard applications Refer to Configuring DNs using the W...

Page 196: ...ntained in the CallPilot suite of documents IVR This application allows callers to receive assistance through an interactive interface Configuration information is contained in the IVR document IP mus...

Page 197: ...ettings on page 459 When the media bay modules are installed the system automatically assigns line or loop numbers You may need to change some of the line settings Refer to Configuring lines on page 2...

Page 198: ...Lines Target Lines All Lines Line 001 492 General Trunk Line Data Restrictions Line Restrictions Remote Restrictions Loops Loop XXX SPID Restriction Filters Filter 00 99 Restrictions Restriction 01 XX...

Page 199: ...Allows you to apply restriction filters for external lines Defining restriction filters on page 356 DN XXX XXX General Name Model DN type Device port Control set Call log passwords Line Access Prime...

Page 200: ...umbering plan must match that of the other systems in the network The Programming Records are divided into three sections Start up forms for system programming Data forms for the protocols you use to...

Page 201: ...lls 1 Call comes in on a line 2 Call rings and flashes at the Reception telephone flashes but no ring on other telephones 3 Receptionist answers and finds out who the call is for 4 Receptionist calls...

Page 202: ...l comes in on a line 2 The receptionist answers the call and finds out who the call is for 3 The receptionist transfers the call to a specific telephone DN 4 The person can pick up the call at that te...

Page 203: ...automatically set to auto answer 2 All telephones are assigned target lines 3 A caller dials a system code and a DN In the example shown above it might be 769 4006 4 The call comes into the trunk whi...

Page 204: ...3 Telephony metrics The system provides call metrics for Hunt groups Monitoring Hunt groups on page 589 PRI Call by Call services limits Viewing CbC limit metrics on page 355 and IP telephony fallback...

Page 205: ...ures are divided into task categories or categories of similar features Each feature includes a link to the specific programming section Refer to your Telephony Features Handbook for information about...

Page 206: ...length DN length and Start DN information is entered when the Quick Start Wizard runs at system setup These numbers can be changed after the system has been set up but only at the risk of compromising...

Page 207: ...he prime telephone or target lines can be set up for each telephone or group of telephones to which the calls are directed As with other incoming calls these calls can have a public or private call ty...

Page 208: ...ant to reserve this number for the destination codes If you are setting up a new system you could opt to use the location codes of the other systems as destination codes or you could define one number...

Page 209: ...r MCDN trunks can also pass calls designated as public to allow remote nodes on the network to call out of the PSTN of a local node This is called tandem dialing Refer to Outgoing private calls routin...

Page 210: ...tes the trailing digits to the Public Received Length Go to step 5 Private calls If the call is tagged as Private Subscriber or Private UDP the system prepends the Private access code If the call is t...

Page 211: ...own Default incoming call handling Private Subscriber or Private UDP Private CDP Prepend appropriate access code Prepend private access code Truncate digits to Public Received length Private Received...

Page 212: ...ve each telephone a unique name to avoid confusion You can also determine if the calling line ID CLID is received by a telephone or if the CLID information from a system telephone gets sent out over t...

Page 213: ...hich information appears on the display first Note If you transfer a call to a UK analog telephone BCM 3 7 the CLID of the originating call will not display on the analog telephone if the call is tran...

Page 214: ...available You can determine whether a line will be assigned solely to one telephone or if a group of users will have access to the line Outgoing call display telephones Determine what number is displ...

Page 215: ...ays configured into line pools These lines require a destination code for outgoing calls Incoming calls use target line assignments Voice over IP VoIP trunks use the data network to provide line servi...

Page 216: ...lls they must pick up the handset to connect In this case the intercom key is Calls within the system All telephones are virtually linked within the system To call another telephone inside the system...

Page 217: ...ign lines to each telephone Assigning lines to telephones on page 410 This section contains information about Distinctive ring patterns on page 217 Centralized and group answering on page 218 Pick up...

Page 218: ...ne plus one to four eKIMs key indicator modules or one to nine OKIMS When the CAP is assigned under CAP KIM assignment in the Unified Manager it becomes an enhanced CAP eCAP The 7316E modules become k...

Page 219: ...dial set for a ringing group Other options There are optional applications which allow you to set up service centers and customized mailboxes These are described in the CallPilot documentation suite...

Page 220: ...elephone an indicator beside the answer key lights when a call comes in from the original telephone When the call is answered the indicator disappears on the non answering telephone freeing that line...

Page 221: ...assign the routes with destination codes To make calls with destination codes the user enters the destination code and then dials out the required digits to contact the destination telephone The digit...

Page 222: ...lecting a line Your prime line is selected when you start dialing a number Your Prime line must be free to make a call Pre dial allows you to enter a telephone number check it then change it before ma...

Page 223: ...al the last external number that was dialed from that telephone This feature records a maximum of 24 digits Speed dialing Business Communications Manager provides two types of speed dialing System Spe...

Page 224: ...e SWCA keys defined this might also park the call on a SWCA key and allow others who have the same SWCA keys defined to pick up the call Refer to the SWCA section for more details Hold automatically A...

Page 225: ...e the Call Park prefix which can be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval c...

Page 226: ...alls to another telephone on your system or to a voice mail system when you are busy on a call or when you have Do Not Disturb activated at your telephone Telephones that have this active can still re...

Page 227: ...5 to forward your calls to the prime telephone when there is no other telephone on which the line appears If there is another telephone that shares the same line the call can be answered by that perso...

Page 228: ...the attendant If this is the situation the attendant would be forced to camp the call at your telephone or redirect the call elsewhere in the system Communicating in the office Your system allows you...

Page 229: ...amming User codes for messaging Send message FEATURE 1 Cancel using FEATURE 1 Reply message FEATURE 65 Cancel Message Waiting FEATURE 65 Log into mail box to leave message FEATURE 980 Log into mail bo...

Page 230: ...incoming calls You can track your calls using these features Call log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider y...

Page 231: ...nce depends on the Call Display services provided by your local telephone company and the local telephone company of the caller Auto dumping Ensure that you have autodumping FEATURE 815 is enabled on...

Page 232: ...ecial telephones Hotline telephone You can define a telephone that automatically dials an emergency or direct number when the handset is picked up Control telephone This telephone allows you to contro...

Page 233: ...an be connected through a RJXX connection to your system The auxiliary ringer is best suited to factory type locations that require loud ringing bells or horns WLAN IP telephones This handset communic...

Page 234: ...ons Symbol NetVision handsets These portable handsets connect to the internet through an IP access point which is connected to the LAN or WAN to which the Business Communications Manager is also conne...

Page 235: ...econds You can use Long tones on any call except a conference call You can use internal lines of the system to activate a device connected to an ATA2 or an ASM in another area of your office or extern...

Page 236: ...aling Call in from outside the system Callers can access the system over the public telephone network when away from the office or you can call from another system over a private network You can deter...

Page 237: ...m user to user Call Center The Business Communications Manager provides a suite of applications that support call center activities through the CallPilot application This information is explained in d...

Page 238: ...8589 3 3 IVR The Interactive Voice Response feature allows your customers greater interaction with your call centers Configuration information is located in Interactive Voice Response Installation and...

Page 239: ...lines include the lines between the public network PSTN and between the nodes in a private network Non physical connections such as voice over IP VoIP and target lines are also referred to as trunks...

Page 240: ...Keycodes have been entered VoIP lines Assign line pool codes or assign line pools to routes and create destination codes for the routes Refer to Chapter 12 Configuring outgoing calls on page 311 Assi...

Page 241: ...ord and assign attributes as you require This section describes Copying line programming on page 242 Determining which lines you need to program on page 242 The following figure shows a detailed view...

Page 242: ...es you need to program Under Lines note that line types are divided into three headings The fourth heading contains all line numbers VoIP lines require keycode Voice over IP VoIP lines are signaling c...

Page 243: ...lines when you use PRI or VoIP trunks Target lines use line numbers 241 to 492 These lines are found under Services Telephony Services Lines Target Lines Record this information in your system Progra...

Page 244: ...e Loop numbers default Offset 0 1 2 3 Line pool A O PRI Access codes and routes Default Start DN 221 02 Trunk modules DTM T1 211 234 DTM NA PRI 211 233 DTM E1 PRI 211 240 DDI MUX DTM 211 234 BRI 211 2...

Page 245: ...66 167 174 CTM4 GATM4 and 4X16 121 124 129 132 137 140 145 148 CTM8 GATM8 upper lower 121 124 129 132 129 132 137 140 137 140 145 148 N A ISDN loops BRI ST U2 U4 501 504 505 508 509 512 Note which lin...

Page 246: ...21 144 BRI 61 68 69 79 77 84 CTM4 GATM4 and 4X16 61 64 69 72 77 80 85 88 CTM8 GATM8 upper lower 61 64 69 72 69 72 77 80 77 80 85 88 N A ISDN loops IBRI ST U2 U4 701 704 705 708 709 712 Note which line...

Page 247: ...ervice off or on for other telephones using this line The control telephone must have the line assigned or must be assigned to the line pool the line is in Refer to Assigning line pool access on page...

Page 248: ...pes VoIP DTM TI types Loop E M DID Ground or fixed data channel PRI DASS2 DPNSS The DDI MUX module contains a DTM CTM North America Loop BRI BRI S T BRI U2 U4 Target lines BRI note BRI U2 and BRI U4 a...

Page 249: ...he system Public line can be accessed by more than one telephone Private line can be assigned only to one telephone and the prime telephone for that line Enter the internal number of the telephone Poo...

Page 250: ...to a line all lines with that ring pattern will be reset to None Auto privacy Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an ex...

Page 251: ...the Link signal As well the call on the alternative line is subject to all restrictions Disabling Link at CO prevents a Link signal from resetting the Business Communications Manager restrictions in...

Page 252: ...Private to Pool A to O Define how the line is used in relation to other lines in the system Public line can be accessed by more than one telephone Private line can be assigned only to one telephone an...

Page 253: ...Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an existing call Refer to Turn Privacy on or off for a call on page 270 FEATURE 83...

Page 254: ...another system If you want to stop redirection you need to delete the dial string and allow the record to update WARNING Enable modules If you disabled any trunk media bay modules prior to performing...

Page 255: ...ing settings rings at a telephone the line with the highest priority will ring first Pattern 4 has the highest ring priority Pattern 3 has second highest ring priority Pattern 2 has third highest ring...

Page 256: ...d Redirect to dial string Enter a dial string including routing code to redirect the line to an external telephone such as a call attendant on another system If you want to stop redirection you need t...

Page 257: ...on and tips refer to Line pool tips on page 271 Dial mode Pulse Tone Specify whether the system uses dual tone multifrequency DTMF or pulse signaling on the trunk Tone does not appear if Signaling is...

Page 258: ...not been enabled It can also be configured to answer with a stuttered dial tone if DISA is enabled and the caller is expected to enter a COS password The COS password defines which system features the...

Page 259: ...k media bay modules prior to performing programming enable them now to ensure your system will function properly Table 36 Target lines and DASS2 line fields Attribute Value Description Line type Publi...

Page 260: ...ringer will ring every time a call is received Note When programmed only on a telephone no ring occurs for a transferred call An auxiliary ringer can also be programmed in Services to ring for a line...

Page 261: ...at you want to assign to the line This allows you to provide selective service to calls with differing answer priorities When more than one line with the distinct ring settings rings at a telephone th...

Page 262: ...on the line For an Auto Answer line calls are redirected if the received number is invalid or the target line is busy and if the If busy parameter is set To prime Each line can be assigned only one pr...

Page 263: ...r is permitted to access Manual answer trunks are assigned to one or more telephones The assigned telephones exclusively own the line Answer with DISA Y or N Define whether the system prompts a caller...

Page 264: ...l ring first Pattern 4 has the highest ring priority Pattern 3 has second highest ring priority Pattern 2 has third highest ring priority None has the lowest ring priority By default all telephones an...

Page 265: ...ing should be changed only if Full autohold is required for a specific application WARNING Enable modules If you disabled any trunk media bay modules prior to performing programming enable them now to...

Page 266: ...already been assigned to a telephone all telephones with that ring pattern will be reset to pattern 1 If you assign a distinctive ring pattern to a telephone and that distinctive ring pattern has alr...

Page 267: ...TMF or pulse signaling on the trunk Tone does not appear if Signaling is set to Immediate T1 DID T1 E M trunk types only Target lines DASS2 Received Private Number Public Number digits associated with...

Page 268: ...t digital Ground start digital DID E M BRI VoIP Auto privacy Y or N Define whether one Business Communications Manager user can select a line in use at another telephone to join an existing call Refer...

Page 269: ...Loop start analog Link at CO Y or N Some exchanges respond to a Link signal FEATURE 71 by providing an alternative line for making outgoing calls Enabling Link at CO causes the system to apply the res...

Page 270: ...N Define whether the telephone number of the caller will be collected for this line For T1 E M and T1 DID trunks connected to a DTM this setting only appears if Signaling is set to WinkStart The cent...

Page 271: ...mber is specified in the Line Assignment section Line pool tips Read these tips before you assign your line pools Line pools must never contain a mixture of lines All lines in a given line pool should...

Page 272: ...as they are incoming only Using loss packages The Loss package settings allow you to select the appropriate loss gain and impedance settings for each line The setting is based on the terminating switc...

Page 273: ...fer to Defining restriction filters on page 356 Setting line restrictions The Line Restrictions heading allows you to specify the filter applied to this line to restrict the dial out numbers Follow th...

Page 274: ...emote restriction window for that schedule appears Figure 59 Enter remote restriction filters for a line 4 In the Use filter box type in the number of the restriction filter you want to assign as the...

Page 275: ...ck on the Line record 3 Click the Telco features heading The Telco features window for the line appears Figure 60 Choosing a remote voice message center 4 Select the Voice message center for the line...

Page 276: ...276 Setting line telco features N0008589 3 3...

Page 277: ...ilable BRI trunk loop attributes are determined by the country profile that is assigned to your system All profiles allow BRI programming however there is a difference between T1 based profiles and fo...

Page 278: ...work feed and the Business Communications Manager for trunking loops It is installed between the Business Communications Manager and the ISDN device or the ISDN bus connecting several ISDN devices on...

Page 279: ...the clock source for the network ONN blocking state Suppression bit Service code Set the Outgoing Name and Number ONN Blocking When you activate ONN a user can press FEATURE 819 to block the outgoing...

Page 280: ...You need to assign a SPID to a loop before you can assign Network DNs to that loop 2 Click on the keys beside Services Telephony Services Loops Loop XXX where Loop XXX is the loop where you want to as...

Page 281: ...button above the navigation tree Figure 66 Add Network DN to SPID X 3 Type the ISDN DN number in the DN box for the device you want to use 4 Click the Save button DN 01 appears as a sub heading 5 Cli...

Page 282: ...he loop settings according to the following table Table 46 Loop settings Attribute Value Description Type T Protocol Euro QSIG Select the appropriate ISDN protocol The values displayed depend on both...

Page 283: ...fice CO so that the name and number is not sent to the person being called Set this field to Suppression bit to use the Calling Line Information Restriction CLIR service For ETSI ISDN lines that do no...

Page 284: ...hysical module This service is disabled by default 1 Under the T loop you want to configure click on D packet service 2 Beside D packet enabled choose N disabled or Y enabled 3 If you enable D packet...

Page 285: ...in the same way as you would other lines Refer to Programming BRI lines on page 287 Provisioning the Loop 1 Click the keys beside Resources Media Bay Modules Bus 0X Modules on bus Module X Provision...

Page 286: ...Lines on Loop where Bus 0X is the bus to which the BRI module is configured Module X is the offset 1 2 or 3 to which the BRI module was set and Loop XXX is the BRI loop that you specified as a trunk l...

Page 287: ...ng an auto answer BRI line Programming note BRI lines can be configured as manual answer or auto answer lines If the lines are configured as auto answer lines you need to set up target lines with the...

Page 288: ...ords are programmed assign the BRI lines or target lines and BRI line pools to the DN records for the telephones that will use the line s to receive send calls Refer to Determining line assignments on...

Page 289: ...Any device can only be configured to one loop S loops do not supply any voltage for ISDN devices requiring power such as video cameras Voltage for these devices must be supplied by an external source...

Page 290: ...settings Attribute Value Description Which fields appear depends on the loop type Type S Sampling Adaptive Fixed Select a sampling rate for the S loop Fixed two or more S interface devices use the lo...

Page 291: ...y beside the loop number for example Loop 201 where you want to assign DNs and beside the DNs on loop heading 3 Click the Loop DN heading 4 At the top of the navigation tree click on the Add button 5...

Page 292: ...SDN terminal records You configure the ISDN terminal records in the same way that you do any other DN record These records are found under the Services System DNs All ISDN DECT DNs heading For informa...

Page 293: ...e system parameters for system users to call into the from a remote location Note that Remote Access Packages are required for private network trunks as well Creating Direct Inward System Access DISA...

Page 294: ...you need to know before you use the wizard on page 105 If you change the DN length after startup Data devices using B2 channels drop calls when you change the DN length during system operation The cha...

Page 295: ...to restore the original value Warning If your system is running with a PBX telephony template the Public and Private received length are hardcoded to 3 digits at startup Increasing the DN length afte...

Page 296: ...codes on page 321 TIPS The target line number for example line 241 and the Received number for the target line for example Received number 123 maps to line 241 must be different numbers Target lines...

Page 297: ...target line to a telephone and then configure the target line to function as you require Configuring the target line received number on page 299 You can also assign multiple appearances of a target li...

Page 298: ...e Appr Ring RingOnly Appr Always choose Appr Ring for target lines Choose RingOnly if the telephone does not have any line buttons to support target line appearances Appearances digit This is how many...

Page 299: ...out the Public and Private Received Numbers on page 300 for details Figure 84 Defining a Received number 5 Press Tab to save the changes 6 Program the General and Telco features as you would for any o...

Page 300: ...and VoIP trunks route calls on a per call basis to either the public or private received digits Note VoIP trunking MCDN calls do not support Auto DN DISA DN functionality BRI ETSI Euro NI 2 PRI ETSI...

Page 301: ...on also includes information about Remote access line settings Remote access on loop start trunks on page 302 Remote access on T1 DID trunks on page 302 Remote access on PRI on page 302 Remote access...

Page 302: ...ess on T1 DID trunks Remote system access on T1 DID trunks is similar to that of T1 E M trunks connected to a private network The main differences are A remote caller is on the public network dialing...

Page 303: ...to the private network deliver the last dialed digits to the destination Business Communications Manager system for interpretation The destination Business Communications Manager system matches the di...

Page 304: ...ach package you defined in the previous section 1 Click on the key beside Line pool access 2 Click the Add button The Add Pool Access dialog box appears 3 In the Pool field enter a line pool 4 Click S...

Page 305: ...iction filters associated with the COS password apply instead of the normal restriction filters Similarly when a remote user enters a COS password on an incoming auto answer line the restriction filte...

Page 306: ...None Filter plus a two digit user filter Assign a restriction filter to a Class of Service password The user filter associated with the Class of Service password replaces any normally applicable set...

Page 307: ...e or the system dial tone Security note COS password security and capacity Determine the COS passwords for a system randomly and change them on a regular basis Users should memorize their COS password...

Page 308: ...over a public network 1 Dial the system remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone To use the system at a distance you must use...

Page 309: ...entering a COS password Your call disconnects after five seconds Tried to use a line pool or feature not permitted by your Class of Service You hear system dial tone again after five seconds Dialed a...

Page 310: ...310 Using COS passwords N0008589 3 3...

Page 311: ...access codes on page 321 Understanding access codes on page 320 Configuring call routing on page 331 Set up restriction filters as required Defining restriction filters on page 356 Telephony Services...

Page 312: ...icate that they are finished dialing This is not usually required except for international calls where the number of dialed digits varies A timeout value that is too small forces the caller to enter t...

Page 313: ...ion code CDP plans use a unique steering code that gets dialed as part of the set DN i e 2XXXX for one node 3XXXX for another node and so on to determine where the call gets routed Since each node on...

Page 314: ...ate networking supplementary services are not available Location code unique three digit number This code identifies this particular system for calls within the network for a UDP dialing plan This num...

Page 315: ...number is supplied by the private network administrator Refer also to Configuring special IP trunking interoperability on page 545 CDP and UDP private DN lengths are determined this way CDP the system...

Page 316: ...can define up to 30 entries Each entry consists of a DN prefix string 1 to 10 digits and a length value two digits 1 25 Several entries are predefined in the North America profile These defaults can...

Page 317: ...g a Public DN length prefix 4 In the DN prefix field enter the prefix for the public network 5 Click Save to save the setting 6 Repeat steps 4 and 5 until you have added all the public DNs you need 7...

Page 318: ...nks also allow public call types when tandeming calls from another system on the private network Some of these systems use specific call types that the Business Communications Manager needs to recogni...

Page 319: ...oute you can also specify restrictions that apply to how or when the line will be used The following figure provides an overview of how access codes and routing is used within the system to direct cal...

Page 320: ...ial digit Set up access codes that affect users dialing in from remote locations Private Auto DN Public Auto DN Private DISA DN Public DISA DN Set up access codes that affect calls coming in over the...

Page 321: ...cess codes on page 326 before you choose a value to ensure the value does not conflict with related variables Table 56 Access codes values Attribute Values Description Internal features Park prefix No...

Page 322: ...ls answered with DISA the system presents a stuttered dial tone to prompt a caller to enter a valid password The Class of Service COS that applies to the call is determined by this COS password After...

Page 323: ...Refer to Using the MCDN access codes tandem calls on page 327 Special access code code to access local PSTN MCDN connections only This number is prepended to an incoming international 011 or special c...

Page 324: ...he other Call Park codes Calls are retrieved by pressing the intercom button and dialing the retrieval code On 7000 and 7100 digital phones pick up the receiver and then dial parkcode 25 You also need...

Page 325: ...e facility to be used to route the call to a direct dial set that you define with an external number Note If you choose Use prime line ensure that prime line is not assigned to the intercom buttons fo...

Page 326: ...ngs DN lengths The public private DISA DN is cleared if the corresponding Received number length is changed Table 58 Access dialing codes avoiding numbering conflicts Access numbering XXXXX Numbering...

Page 327: ...it gets to the BCM node that is directly connected to the PSTN This is accomplished by ensuring that the destination code which starts with this access code passes the call on using the route designat...

Page 328: ...pools A to O These codes specify the line pool for making an outgoing external call Follow these steps to set line pool access codes 1 Click on the keys beside Services Telephony Services General Set...

Page 329: ...line you must use routes and destination codes both for the VoIP lines and for the physical line pool The VoIP keycode must be enabled before you can access any VoIP lines The VoIP keycode on a remot...

Page 330: ...eral points about carrier access codes You can define up to five carrier codes Two entries will be pre defined in North America but you can remove these defaults Each entry consists of an equal access...

Page 331: ...ix one to six digits Read only This value defines the prefix that will be used to access the carrier code ID length 1 2 3 4 5 6 7 8 or 9 This value defines the carrier ID length Task Set up routes to...

Page 332: ...nformation supplied by the customer The system cannot tell what lines are cheaper to use For Call by Call service selection PRI only the installer defines destination codes for various call types over...

Page 333: ...must choose a line and dial the number For long distance dialing you can program the area codes in the North American numbering plan as destination codes Defining routes Use the Routes command to conf...

Page 334: ...e If all the required numbers are defined in the destination code dial string this box can be left empty Optional entries F78 1 5 second pause counts as one digit in the dialing string F804 wait for d...

Page 335: ...table Refer to Using the MCDN access codes tandem calls on page 327 When the Business Communications Manager receives outgoing calls from the Meridian 1 it recognizes the call type and appends the app...

Page 336: ...e and Service ID fields automatically clear for each entry in the routing table for that PRI Table 61 Call by Call routing table example Route 000 999 Dial Out 24 digits Use Pool Service Type Service...

Page 337: ...et to NI 2 DMS100 DMS250 4ESS Service ID None appears where the service requires an ID DN type displays for PRI lines with protocol set to SL 1 MCDN ETSI Euro The following table lists the service DN...

Page 338: ...e destination codes on page 339 Deciding on a code on page 340 Grouping destination codes using a wild card on page 341 Configuring destination codes with wild cards on page 342 Setting up a destinati...

Page 339: ...other systems in a relatively seamless or consistent manner regardless of the lines or routes that are being used to get there For example connecting through VoIP lines requires significantly differe...

Page 340: ...al the destination code plus the DN of the telephone they want to reach on the other system The letter A at the end of the code represents any number from 0 to 9 which is not used by any other destina...

Page 341: ...m However this would depend on which digits have already been taken by other coding in the system Grouping destination codes using a wild card If you have a number of destinations that have the same r...

Page 342: ...5 3 0162 237 6253 0624 555 3 0162 237 6254 0625 555 3 0162 237 6255 0626 555 3 0162 237 6256 0627 565 All 0173 133 2211 0628 555 3 0162 237 6258 0629 555 3 0162 237 6259 Table 66 Destination codes usi...

Page 343: ...dules 2 Click on the schedule name you want to program For example Normal 3 Choose the Use route you want the destination code to refer to during operation of the schedule 4 In Absorb Length choose a...

Page 344: ...e Note 9 is the default setting for the line pool code for Pool A If you want to use 9 as a destination code you must change the Pool A code Refer to Assigning line pool access on page 414 Follow thes...

Page 345: ...discounted lines for long distance calling Defining routes on page 333 2 Create a destination code record and enter a valid destination code maximum of 12 digits Configuring destination codes with wil...

Page 346: ...nation codes In many cases long distance service uses the same lines as local service but is switched to a specific carrier using an access number which is sometimes referred to as an equal access cod...

Page 347: ...ample 90 92 93 94 95 96 97 98 and 99 Refer to Grouping destination codes using a wild card on page 341 for information on programming destination codes Programming for least cost routing It can be les...

Page 348: ...allow overflow routing To set up the multiple routing overflow feature follow these steps 1 You assign the preferred routes in a Destination code schedule Services Telephony Services Call Routing Des...

Page 349: ...the number dialed for each line is the same from the user perspective When a user dials and the telephone cannot capture the preferred line First Route the system tries each successive defined route S...

Page 350: ...nal or external destination as the dialout Set the digit absorption to 1 Configuring Call by Call services Call by Call service selection CbC allows you to access services or private facilities over a...

Page 351: ...Business Communications Manager user to call telephones in a specific geographical area referred to as a zone or band Typically a flat monthly fee is charged for this service INWATS Inward Wide Area T...

Page 352: ...Table 68 Switches and service types chart Switches Service types1 NI 2 DMS 100 custom DMS 250 MCI Sprint Generic AT T 4ESS FX FX FX2 N A N A Tie3 Tie Tie Tie SDN software defined network INWATS INWAT...

Page 353: ...Services Telephony Services General settings and CbC limits 2 Click on the key beside a pool type PRI A to PRI F 3 Select a service For example Public The services that display depend on the PRI prot...

Page 354: ...ol PRI B represents lines 085 to 107 and Pool PRI C represents lines 109 to 131 etc to Pool PRI F If all PRIs are connected to the same service provider and use the same protocol lines 061 to 083 085...

Page 355: ...by call routing 1 Choose Diagnostics Service Metrics Telephony Services CbC limit metrics The display shows the pools that supports CbC routing 2 Choose a PRI pool The display shows the services in t...

Page 356: ...riction filters can be created for the system To restrict dialing within the system you can apply restriction filters to outgoing external lines as line restrictions telephones as set restrictions ext...

Page 357: ...er Follow these steps to add new restriction filters 1 Click on the keys beside Services Telephony Services 2 Click on Restrictions 3 Click the Add button located above the navigation tree The Add Res...

Page 358: ...opportunity to bypass restrictions To prevent this from happening you can create filters that block these special codes You create a filter by defining the dialing sequences that are denied There are...

Page 359: ...d to them You cannot delete a filter Removing the restrictions programmed on a filter makes it an unrestricted filter but the filter itself is not removed Default filters North America Filter 00 permi...

Page 360: ...add an override The Add Overrides dialog appears Figure 113 Adding overrides to restrictions 3 In the Digits field enter the number that you want to be able to override the restriction filter Note En...

Page 361: ...umbers to area codes 212 and 718 A caller using line 003 could not dial any long distance numbers A caller using line 005 could dial long distance numbers to area codes 212 718 and 415 TIPS To restric...

Page 362: ...he Business Communications Manager system to assure compliance with local regulations When equipped with PRI trunks Business Communications Manager can deliver the Calling Line ID of a telephone diali...

Page 363: ...in different areas for example in different buildings floors or sections Be careful when using the Set Relocation feature You may have to reprogram the line pool access to send the right location on...

Page 364: ...364 Enhanced 911 E911 configuration N0008589 3 3...

Page 365: ...ne which DNs will be assigned to the telephones and devices DN mapping for digital telephones on page 367 Use the Wizards to configure telephones Configuring DNs using the Wizards on page 381 OR Confi...

Page 366: ...a number of devices that have the same configurations Refer to Editing DN Record Templates on page 381 Are the telephones devices connected to the system Test the devices Tweak each DN record includi...

Page 367: ...3 0 and later software the system can support double density modules This means that twice as many DNs can be assigned per DS30 bus when double density modules are installed on the channel Upgraded sy...

Page 368: ...269 276 277 284 425 431 432 440 06 0 1 2 3 285 300 285 300 or 441 456 285 316 285 300 and 441 456 285 292 293 300 441 448 449 456 PDD offset 1 and 2 only 441 456 appear under B2s heading 073 0 1 2 3...

Page 369: ...6 05 0 1 2 3 317 332 317 332 or 333 348 317 332 and 349 364 317 348 317 324 325 332 333 340 341 348 06 0 1 2 3 349 364 349 364 or 365 380 349 364 and 381 396 349 380 349 356 357 364 365 372 373 380 PD...

Page 370: ...rmation about The two sides of a DN record on page 371 The System DN headings on page 373 DN Registration headings on page 375 Moving between the Inactive and Active lists on page 377 Deregistering IP...

Page 371: ...net and directly through the Media Services Card MSC within the Business Communications Manager hardware However the system uses DN records from the digital range to identify these telephones because...

Page 372: ...s Click on Diagnostics MSC then select Configuration and click on System Startup This screen displays the telephony template that is active for your system and the start DN that is assigned to the sys...

Page 373: ...This list segregates the list of DNs that are used for running applications such as Voice Mail Interactive Voice Response IVR and Call Center These DNs are assigned within the applications that they...

Page 374: ...gital and Companion DNs that are not assigned or are not active All ISDN DECT DNs This list displays all the DNs that default to ISDN or DECT applications plus any DNs from the Companion range that ha...

Page 375: ...r voice mail shows up under both the Application DNs and the DN Registration Active DNs reg d headings If the service were to stop however the heading under Application DNs would disappear and under D...

Page 376: ...P telephones that are registered but which are not yet active on the system Voice Port DNs reg d This list has both an active and inactive list The active list indicates the voice ports that are regis...

Page 377: ...move from the Inactive list to the Active list in the following circumstances A digital telephone M series or T series is plugged into the port assigned to the DN An IP telephone 2001 2002 2004 2050 r...

Page 378: ...e to auto assign DNs when the telephones register to the system If you need to change the DN numbers for any reason there are two ways to do this Using a wizard to renumber telephone DNs Change teleph...

Page 379: ...DNs you want to change 5 Click beside New DN and enter the DN or group of DNs you want to change to 6 Click OK to start the change process Warning legacy DECT systems DECT DNs Do not change DECT DNs a...

Page 380: ...380 Renumbering DNs N0008589 3 3...

Page 381: ...under Configuring DNs for system devices on page 399 For a general discussion about programming DNs the DN headings under Telephony Services System DNs and how to work with the DN records refer to the...

Page 382: ...er the information on these pages Use the form in What you need to know to fill out a template on page 383 to ensure you have all the information Page 1 Choose the template you want to edit Page 2 Ent...

Page 383: ...te is meant to apply to more than one type of telephone Set model Screen 3 CallPilot Voice Messaging These settings are only for those systems actually running the CallPilot application Connection to...

Page 384: ...e able to use the Priority call feature Priority Call No Yes Do you want an active call to automatically be put on hold when another call comes in and is picked up Auto hold No Yes Do you want lines t...

Page 385: ...ect system speed and function This setting is used on individual or small groups of telephones for testing purposes If you allow any logging ensure that the user activates autobumping F815 to prevent...

Page 386: ...pecified in the Wizard The exception to this is if a telephone with a different model identity is already plugged into the system in which case the wizard will not change the button settings for that...

Page 387: ...1 From the first page of the Unified Manager click the Wizards button 2 When prompted enter your system user ID and password 3 Click the Add Users button 4 Proceed through the Wizard and add or change...

Page 388: ...ne General heading on page 403 What type of telephone records are you programming DN type What type of telephones are you configuring Set model How many telephones do you want to configure Select a si...

Page 389: ...zed voice mail on page 563 Do you want to subscribe a mailbox for the DNs you are defining Enable voicemail No Yes If yes Do you want to put this telephone into the Auto Attendant directory In directo...

Page 390: ...llow redirect No Yes Do want redirected lines to ring at this telephone Redirect ring No Yes Are you programming an analog telephone or a telephone attached through an ATA2 device Receive short tones...

Page 391: ...andard dial Pre dial Choose the language in which you want the telephone to display the prompts These choices depending on which region profile your system is running Refer to Languages on page 834 La...

Page 392: ...your system In the example the system DN length is 5 so the system prompts that user to change the Public length to 5 If you want to change your Public Length max value to match the DN length you can...

Page 393: ...N with that DN If the field is set to No the Public field will be blank so you can manually entered your preferred number Note The Wizard does not know about any previously assigned target lines If yo...

Page 394: ...leges to change memory buttons Defining telephone dialing restrictions on page 453 1 In the wizard open the list beside the button you want to program 2 Choose the action that you want to program onto...

Page 395: ...utton programming on the User Preferences page the button layout for that telephone appears Each button can be programmed to be empty Blank to dial an internal or external number or to activate a feat...

Page 396: ...e they were created 1 On the first page of the Add Users Wizard you will be prompted to choose the source for the template you want to use to configure telephones Figure 123 Add Users first page choos...

Page 397: ...s you can use the View Source heading under the right click menu 1 Right click on the page you want to save 2 Choose View Source A Notepad screen appears 3 On the Notepad screen click File then select...

Page 398: ...398 Saving wizard pages on your computer N0008589 3 3...

Page 399: ...figure each telephone record individually Define the unique name for the telephone Identifying the telephone General heading on page 403 Assign lines or line pools to each telephone Configuring line a...

Page 400: ...you do any other system programming Refer to Renumbering DNs on page 378 and Defining DN length on page 294 The figure below shows an overview of the top two levels of the System DNs headings The DN...

Page 401: ...Access or Capabilities 3 On the Edit menu click Copy The following screen appears depending on which heading you selected DN XXX XXX General Name DN type Device port Control set Call log passwords Li...

Page 402: ...ngle Range All Single copy to one DN record Range copy to a range of DN records All copy to all DN records Copy to If Copy type is single DN Enter the DN of the telephone to which you want to copy the...

Page 403: ...side Services Telephony Services System DNs and Inactive DNs 2 Click on the key beside the heading that indicates the type of telephone you are installing For example click on the key beside Set DNs t...

Page 404: ...ndicates the port number that this DN corresponds to A group of port numbers relates to a specific station module installed in your Business Communications Manager Station modules support 32 ports whi...

Page 405: ...l telephone You must program external lines and telephones with a control telephone to use the Scheduled Services Ringing Restriction and Routing Services Nortel Networks recommends that the control t...

Page 406: ...hone line access fields Attribute Values Description Prime line None Pool A to O I C intercom Line line number Choose the first line that the telephone selects when a call is made PRI pools are not va...

Page 407: ...s and line pools Refer to Assigning intercom I C buttons keys on page 408 Doorphone Before you install the doorphone hardware assign one intercom key to the DN record you are assigning to the doorphon...

Page 408: ...do not overwrite answer DNs Instead the answer DNs are pushed up one button A telephone requires two intercom button to establish a conference call with two other Business Communications Manager telep...

Page 409: ...wing information Applying target lines incoming calls only on page 409 Assigning lines to telephones on page 410 Notes about assigning lines to telephones on page 411 Figure 128 Assigning characterist...

Page 410: ...100 digital phones the 2001 IP telephone default to Ring Only Appearances for target lines only 1 10 Select the number of appearances of a target line Note The number of appearances that can actually...

Page 411: ...7208 digital phones 10 for the 7310 and 7316 digital phones 16 for the 7316E digital phones and 24 for the legacy 7324 telephone However you need to also consider other button requirements such as in...

Page 412: ...0 Adding an intercom button Line Line Lines and hunt groupappearances assign to first available button from top left Intercom Intercom Answer DNs assign starting above the assigned intercom buttons ma...

Page 413: ...n eCAP On telephones the feature or line assigned to the button where the line is moved moves to the original line button position On eCAP modules moved lines overwrite feature programming Warning ECA...

Page 414: ...ines have special requirements when being used within line pools Six exclusive line pools PRI A to PRI F are available for PRI lines Only PRI or BRI ETSI QSIG lines can belong to a PRI pool PRI lines...

Page 415: ...o be alerted to calls coming into the Answer DN telephone Appr Ring The call number or name will display and the telephone will ring Appr only The call number or name will display Answer DN notes You...

Page 416: ...as an internal autodial link to the assigned telephone The answer DN must be idle for this feature to work That is there must be no active indicator showing beside the button The system still sees th...

Page 417: ...ng Call Forward Hotline numbers and Intrusion controls If an analog station module is connected to the system or a telephone is connected through an ATA2 module to a digital station module the ATA set...

Page 418: ...ndset to work Speaker volume Note that the speaker volume returns to the telephone default setting for each new handsfree call HF answerback Y or N Defines whether you can automatically answer a voice...

Page 419: ...ephones Y yes allows the system to retain an IP telephone DN record even if the IP set becomes disconnected This occurs as long as the IP set has completed the bootup process This allows DN specific f...

Page 420: ...perience lower volume levels when you redirect calls to an external location Auto hold for incoming page N or Y N if the telephone is active when a page comes in the page will be put on queue until th...

Page 421: ...ter must include access codes if required for network access Digital Doorphone note Before you install BST doorphone hardware ensure that these fields are blank in the DN record you are planning to us...

Page 422: ...the system displays one of the messages shown in the following table Table 80 Call forward fields Attribute Values Description Fwd no answer to up to 24 digits Enter the number to which you want to r...

Page 423: ...e the hotline setting for a telephone Table 82 Hotline values Attribute Values Description None The telephone does not automatically dial any number Internal Internal Direct dial set DN Define the int...

Page 424: ...The ATA settings screen appears for that DN Figure 135 ATA settings for a DN 4 Use the information in the following table to configure ATA settings Table 83 ATA settings Attribute Values Description...

Page 425: ...onnect signal from the far end This feature is supported only by GASM modules Currently GASM supports Open Switch Interval OSI disconnect supervision When the system detects that the far end released...

Page 426: ...levels 1 If you are not already in the DN record click on the key beside the telephone DN to which you want to set an intrusion level 2 Click on the key beside Capabilities 3 Click Intrusion 4 In the...

Page 427: ...These codes are required for users who do not have buttons with indicators Configuring SWCA call groups Use these steps to program SWCA call groups for a telephone 1 If you are not already in the DN r...

Page 428: ...phones occurs through a separate configuration process with the exception of 10 programmable buttons which are specifically used for two intercom positions and eight SWCA key positions Programming per...

Page 429: ...d alone7316E telephone and a 7316E telephone connected to one or more KIMs Key Indicator Modules 7324 also refers to the Digital Doorphone 2004 Use this for the 2210 and 2211 WLAN IP telephones Note t...

Page 430: ...to dial the number Automatic dial Use for devices like fax machines where you want the number to dial out without external cues Note Not all devices show all three options Language Languages displaye...

Page 431: ...hared by all telephones assigned with call log space To ensure that this list does not fill up and start rejecting logs ensure that Autobumping is enabled FEATURE 815 If you answer the call then forwa...

Page 432: ...inals and the 7000 digital phone do not have feature buttons that are programmable through this heading You can also program buttons using the Edit DN Record Templates Wizard or the Add User DN Wizard...

Page 433: ...means that nothing is programmed on the button Example new KIM modules have all blank buttons when they are first installed Note You can change any telephone button that is initially set to Blank by s...

Page 434: ...in up to 10 items Refer to the IP Telephony Configuration Guide for information about setting up this list and to the Telephony Feature Handbook for an explanation about how to use the telephone butto...

Page 435: ...are listed by telephone model in the following sections in this chapter 7316E digital phone button defaults on page 436 7316 button defaults on page 437 7406 cordless digital phone button defaults on...

Page 436: ...tons Therefore if you replace a 7316 digital phone with a 7316E digital phone the button programming will revert to the default settings for the 7316E losing any keys programmed by the user at the tel...

Page 437: ...e default settings for the 7316E losing any keys programmed by the user at the telephone Also settings that are copied from one telephone to the other may be in a different location on the new telepho...

Page 438: ...lates assigned to 7100 digital phones the one programmable button defaults to Last Number Redial This telephone cannot use features that require a speaker such as Page Note The default Page button act...

Page 439: ...handset is based on the 7316 button numbering However the 7406 handset only has six memory buttons These buttons map to specific 7316 button numbers 01 02 03 07 08 09 Ensure that when you fill out th...

Page 440: ...ion Guide also describes how to move the telephones without losing voice mails how to set the time zone and how to change the feature labels that appear beside the keys next to the telephone display T...

Page 441: ...nds to each of the three buttons Although two intercom lines are assigned to the telephone there is no visible indicator of the lines but a light at the top of the telephone blinks The user presses th...

Page 442: ...Ringing call button FEATURE 807 provides call send and receive access allows users to toggle between two calls using the Hold key and is required if the Conference feature is allowed on the telephone...

Page 443: ...et does have display keys that can be used to interact with the display prompts Table 88 WLAN IP telephone button menu equivalents 2004 button name 2004 default feature WLAN access 1 Programmable Line...

Page 444: ...r speed dial 2 Click the key beside User preferences 3 Click the User speed dial heading 4 Click the Add button located above the navigation tree The Add User speed dials screen appears Figure 147 Add...

Page 445: ...User speed dial settings Setting Values Description External external phone number Enter the number the telephone will automatically dial when the user speed dial code is entered Remember to include...

Page 446: ...guring CAP KIM assignment on page 447 Configuring a CAP or KIM module on page 449 Programming CAP KIM buttons on page 449 Cold starting the KIM to erase programming on page 451 Only two styles of tele...

Page 447: ...316E You can add up to nine KIM modules to a 7316E if they remain as OKIMs Use CAP stations to monitor the busy not busy and Do not disturb status of system telephones answer external calls on up to 1...

Page 448: ...KIMs you can attach up to nine modules to the 7316E You must add a SAPS if more than four KIMs are added to the 7316E Note also that the line loop to the CAP cannot be greater than 304 8 m 1000 feet W...

Page 449: ...ature You can also force lines onto the CAP KIM by entering more lines than the telephone buttons can support Extra lines automatically flow over to the module but they flow sequentially starting on t...

Page 450: ...n the button New KIM modules for instance have all blank buttons when they are newly installed Value field Feature feature name Use the arrow to choose the feature you want to program on the button In...

Page 451: ...w button assignments after a cold start For both types of cold starts 1 Unplug and replug the 7316E line cable The telephone will restart and all the icons will flash When the telephone icons stop fla...

Page 452: ...ccess to the system When you define these passwords you also define a specific set of restrictions for each password For example you may have a group password that provides general internal access onl...

Page 453: ...Setting Values Description Set lock None Partial Full Choose the option that sets the amount of programming and customizing the user can do with this telephone None allows access to all features Parti...

Page 454: ...f you are not already in the DN record click the key beside the telephone DN for which you want to assign set restrictions schedules 2 Click on the keys beside Restrictions Set restrictions Schedules...

Page 455: ...trictions Line set restrictions 3 Click the key beside the Line number you want to configure The list of schedules expands on the navigation tree 4 Click the schedule name that you want to configure F...

Page 456: ...isplay information may contain the name of the caller the number of the caller the name of the line in your Business Communications Manager system that the call is on or all For each telephone you can...

Page 457: ...formation in the following table to change the Voice Mail display features Deleting a mailbox If you want to delete the mailbox for this DN On the top menu click Configuration and select Delete Availa...

Page 458: ...458 Voice Mail settings N0008589 3 3...

Page 459: ...odes for lines that require them to allow the name and number blocking feature Setting system telco features on page 485 General settings Business name Programming Business name display defines the sc...

Page 460: ...irect Dial Creating Direct Dial sets on page 324 Chapter 12 Configuring outgoing calls CAP KIM assignment Setting up CAP stations on page 446 Chapter 15 Configuring DNs for system devices Dialing plan...

Page 461: ...display on page 463 The following table provides a list of the name number display features and the list of ISDN interfaces that support each feature Silent monitor Setting up Silent Monitoring on pag...

Page 462: ...nt only if the OLI is programmed Configuring line access on page 405 You can program both a public and private OLI The system uses the one appropriate to the type of call Network name display interact...

Page 463: ...o Yes Refer to Configuring telco features on page 456 Using alpha tagging for name display You can configure your system to display a caller name for incoming lines that provide number only CLID such...

Page 464: ...agging CLID per line Refer to table entry Maximum CLI per Line on page 468 If the incoming number only partially matches the CLID match length no name displays If the number matches more than one spee...

Page 465: ...Business Communications Manager Follow these steps to define feature settings on a specific telephone 1 On the navigation tree click on the keys beside Services Telephony services and General setting...

Page 466: ...system will choose the codes in a sequence from lowest to highest until all the codes have been used then start at the lowest code again Delayed Ring Transfer Off After 1 ring After 2 rings After 3 ri...

Page 467: ...feature also functions if the user invokes the Call pickup feature to answer the reply call from the analog telephone It does not however work with the Retrieve parked call feature Tips Direct dial t...

Page 468: ...a name on the telephone receiving the call If you choose None the feature is disabled Note Number matching starts from the end of the dial string Refer to Using alpha tagging for name display on page...

Page 469: ...Phantom DNs A Phantom DN is a DN record for a telephone that does not physically exist You can assign lines to the telephone that can be programmed to Appear and Ring This allows you to assign an Ans...

Page 470: ...eature code FEATURE 3 and feature codes FEATURE 521 to FEATURE 536 Usually these buttons are programmed onto buttons that have a display icon You can also assign non appearing SWCA assignments This pa...

Page 471: ...en where SWCA controls are defined for the SWCA feature On this screen you need to determine two things You need to determine how calls will be assigned to SWCA keys and whether you want intercom I C...

Page 472: ...key on the telephone or dials the feature code for a free key When the call is retrieved it remains assigned to the SWCA key The key is freed only after the call is terminated Automatically life of ca...

Page 473: ...associated with the call Automatically life of call is not turned on and there is no free SWCA key to assign to the call the call remains on Hold on the line it came in on Note In this case the call i...

Page 474: ...across the group When calls park on a SWCA key the call can be answered by anyone in the group A solid indicator means that someone has control of the call A blinking indicator means the call is parke...

Page 475: ...ng a SWCA key by dialing a SWCA code or by pressing the Hold button refer to Hold on page 477 The system settings also determine if the call is associated with the SWCA key for the duration of the cal...

Page 476: ...e 474 There are four ways to retrieve a parked SWCA call 1 Press a SWCA key beside any flashing indicator 2 Dial the SWCA code that you know has a call parked on it FEATURE 521 to FEATURE 536 3 Dial F...

Page 477: ...If you want to move a call on hold to a SWCA key you must un hold the call and then assign the call to a SWCA key Your system administrator can set a SWCA system control to force a call to attempt to...

Page 478: ...that all existing logs will be cleared if you reset logs Warning Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system Reallocating Call log...

Page 479: ...llocated Setting system timers The settings under Timers allows you to define a number of timed features for your Business Communications Manager system These settings apply to all telephones connecte...

Page 480: ...ngs by six Note This setting can affect transferred calls from voice mail and should be configured accordingly Host delay 200 400 600 800 1000 1200 1400 1600 1800 or 2000 milliseconds Assign the delay...

Page 481: ...ices Telephony services and General settings 2 Click on Release reasons The Release Reasons screen appears 3 The following table lists the possible values for Release reasons Table 101 Release reason...

Page 482: ...to use alpha tagging Using alpha tagging for name display on page 463 you may need to increase the number of codes to allow for more matching possibilities for incoming calls For information about se...

Page 483: ...Enter If this is a new speed dial more fields appear after you press Enter Figure 165 Expanded speed dial screen 4 Use the following table for the possible speed dial parameters Table 102 Release reas...

Page 484: ...u want to display for alpha tagging Bypass restrictions N or Y N the dialed number will use the line and set restrictions Y the dialed number will bypass any line and set restrictions Caution Resource...

Page 485: ...ensure that the number of the voice mail system is entered here complete with external dialing requirements 1 Click on the keys beside Services Telephony services and Telco features 2 Click on the key...

Page 486: ...feature ETSI PRI lines do not use a VSC The line always uses Suppression bit to invoke the CLIR supplementary service Business Communications Manager alerts the CO by two methods The method used depe...

Page 487: ...table explains the possible choices for ONN blocking Note When ONN is active set and set line restrictions are ignored The CO call back feature is also disabled until the feature is cancelled Table 1...

Page 488: ...488 Setting system telco features N0008589 3 3...

Page 489: ...91 Configure Ringing Restriction and Routing schedules Defining service schedules on page 495 Define Service control password Defining the service control password on page 491 Services cont d Restrict...

Page 490: ...the active schedule c Press RELEASE to exit Services that turn on automatically have an asterisk appearing before the name on the display You cannot manually activate or cancel scheduled services Howe...

Page 491: ...direct dial telephone is a control telephone Defining common schedule settings The Common settings heading allows you to define the common names and times for the services schedules You also define th...

Page 492: ...e default names which can be changed to meet your requirements 2 Click on the schedule for which you want to change the name Note Schedule 0 Normal cannot be changed Figure 170 Entering schedule names...

Page 493: ...de Schedules The programming menu expands to display all the schedules 4 Click the schedule you want to program The Day Schedule window appears Figure 171 Entering schedule time parameters 5 Type the...

Page 494: ...ated as a stop time for the first schedule This is also true if two schedules have the same start time but different stop times The stop time of the shorter schedule is treated as the start time of th...

Page 495: ...ll run this schedule for all services that have Night schedules set to Automatic and which have been turned on at the control telephone For example you may want to combine alternate call ringing with...

Page 496: ...ll auto answer lines can be forwarded to the telephone s indicated You define ringing services with the following features Defining ring groups on page 496 Defining ringing service schedules on page 4...

Page 497: ...e from a control telephone This setting overrides any automatically running schedules Example You may have a restriction service Night schedule that prevents callers from making long distance calls Si...

Page 498: ...re using to answer the call Note You can change the Trunk Answer setting only if Ringing service is set to Manual or Automatic Extra dial set None DN XX DN control set The Extra dial set attribute all...

Page 499: ...ion service 3 Select the schedule you want to program for example Night The schedule window appears Figure 175 Defining restriction service setting 4 The following table shows the possible settings fo...

Page 500: ...ters the same for all telephones connected to a control telephone with the exception of the control telephone Table 109 Restriction schedule values Attribute Value Description Service setting Off Auto...

Page 501: ...Table 110 Routing service schedule values Attribute Value Description Service setting Off Auto Manual Manual allows you to turn the service on and off at any time from a control telephone This setting...

Page 502: ...ow to the route used for normal mode If this happens the telephone sounds a warning tone and displays the message Expensive route The caller can then release the call to avoid the toll charges or cont...

Page 503: ...working PRI ETSI Euro NI 2 DMS100 DMS250 and 4ESS DASS2 BRI ETSI Euro NI 2 T1 Loop TIPS Most of the diagrams in this section use the BCM1000 The BCM400 and BCM200 can be used in any of these situation...

Page 504: ...telephones call into Business Communications Manager and select an outgoing tie line to access a private network call into Business Communications Manager and select an outgoing central office line to...

Page 505: ...llowing illustrations provide an example of how you can record dialing plan information in a spreadsheet The example shows dialing plan information for a Toronto system in a network of three offices T...

Page 506: ...dial numbers even though they resemble internal extension numbers Routes generally define the path between the Business Communications Manager system and another switch in the network not other indivi...

Page 507: ...fect how calls are sent or received over the public network Controlling access into the system on page 293 Public Received Number Length Target lines and remote access Configuring outgoing calls on pa...

Page 508: ...508 Other programming that affects public networking N0008589 3 3...

Page 509: ...ile This section includes information about Private network programming parameters on page 509 Using routing to create networking on page 512 Using shared line pools to create a network on page 516 PR...

Page 510: ...and System numbering plans on page 524 Keycode requirements Keycodes are required to activate the protocols that are used to create private networking including PRI keycodes if you are using PRI lines...

Page 511: ...on codes DTMs configured for T1 have digital lines that are configured as Groundstart E M Loop or DID Target lines are virtual communication paths between trunks and telephones on the Business Communi...

Page 512: ...central system Figure 180 Dialing plan for T1 E and M routing network Each system must be running Business Communications Manager software Each system must be equipped with target lines and Business...

Page 513: ...ine external Line 061 T1 E M Answer Mode Auto Line type Pool H Target line internal Line 241 Target line Private Received 2221 Line Access set Set 2221 L241 Ring only Line pool access Line pool H Rout...

Page 514: ...vate Received 4221 Line Access DN 4221 L251 Ring only Line pool access Line pool B Line pool M Routing Destinations Office 1 Office 2 Routing to New York Toronto Route 001 002 Use Pool M Pool B Extern...

Page 515: ...the intercom button to the Line button The telephone used to make a network call must have access to the line pool used by the route Network calls are external calls even though they are dialed as if...

Page 516: ...ool to Miami To simplify access between Business Communications Manager systems all line pools that go to the same destination should have the same line pool access code For example system A and syste...

Page 517: ...5234 Received 234 Internal 234 Network 6334 Received 334 Internal 334 Network 8534 Received 534 Internal 534 Network 7434 Received 434 Internal 434 System A Pool A 6 Pool B 7 Pool C 8 System D Pool A...

Page 518: ...ines Trunk Line Data Assign lines that connect with each system to a line pool Pool A Pool C Pool B General Setting Access Codes Line Pool Codes Create an line pool access code for the pool 5 7 8 Dial...

Page 519: ...ng trunks 12 T1 DID lines needed to handle peak incoming call traffic eight T1 E M lines needed to handle inter office calls eight lines needed to handle outgoing public calls The total required is th...

Page 520: ...The dialing plan recognizes this as a public DN and routes the call using Public service Incoming DID calls will be routed to telephones based on the trailing portion of the digits received by the net...

Page 521: ...c Received 6221 Line Access DN 6221 L245 Ring only Line pool access Line pool PRI A Routing Services Private Network Public Network Toronto Public Network Route 001 002 External No number No number Us...

Page 522: ...522 PRI networking using Call by Call services N0008589 3 3...

Page 523: ...538 VoIP networking on page 544 Refer to the previous chapter Configuring private networks on page 509 for general requirements and directions for setting up non PRI private networks TIPS Most of the...

Page 524: ...CDN networks also require a Private Network ID which is supplied by the Meridian network administrator to define how the Meridian system identifies each node Creating tandem private networks You can t...

Page 525: ...des The setup is the same except that you need to create gateway records for each end of the trunk and routing tables to accommodate the gateway codes Refer to the IP Telephony Configuration Guide for...

Page 526: ...ll Private received Incoming interface Private Destination Local target line Node A Node C User in Calgary dials a 761 xxxx number which is answered with DISA Incoming interface Public DN type Public...

Page 527: ...Node D receives the call and identifies it as terminating locally Uses target line to route call Private received Incoming interface Private Destination Local target line Node A Ottawa PSTN User in C...

Page 528: ...s the call over the local public network Incoming interface Private DN type Public Destination Local PSTN Node B Calgary PSTN User on Node B dials a public DN Node B recognizes it as being the respons...

Page 529: ...cal target line Node B Node D User on B dials a private DN for node D DN type Private Node B identifies it as being for node A and uses private trunk to route the call to A Incoming interface Intercom...

Page 530: ...g for C Uses IP trunk to route call to C Incoming interface Intercom Destination Remote node Node C receives it and identifies it as being for D Uses the private trunk to route call to D Incoming inte...

Page 531: ...rb length Destination code Public DNs 3 Node B 0 91613764 Node D 3 Node B 0 91613766 Node F 4 PSTN 1 9161376 not internal network 4 PSTN 1 916137 not internal network 4 PSTN 1 91613 not internal netwo...

Page 532: ...ability to redirect a call across an MCDN network using Call Forward all calls no answer busy and Call Transfer features The call destination also receives the necessary redirection information This...

Page 533: ...60 LD 60 REQ CHG TYPE DISL slot number Program the D channel Overlay 17 LD 17 REQ CHG TYPE ADAN ADAN CHG DCH slot number Keep pressing enter until you get to NASA TYPE yes TYPE end Verifying NCRD Over...

Page 534: ...the call setup counter is higher than the PBX value the call will be blocked at the PBX system and cleared back to the network This prevents calls from creating loops that tie up lines Business Commun...

Page 535: ...nation for the call If the call routes through the first Meridian M1 to reach the second Meridian M2 two trunks are required for the call An optimal choice is a straight connection to M2 This finds th...

Page 536: ...ns Manager configurations Under Network Services MCDN set TAT to Y yes The following figure shows how TAT reduces the line requirements The solid line shows Telephone A calling Telephone B and being t...

Page 537: ...An example of a private network with Meridian 1 on page 541 Meridian system requirements When setting up networking with Meridian the Meridian systems must provide the following the correct software v...

Page 538: ...lowing Enterprise software package NAS VNS software package MCDN networking checklist The following points provide a quick check for the system prerequisite settings for MCDN networking Select the dia...

Page 539: ...ee digit prefix Private Access Code unique code Private DN length total of Private Access Code Location Code DN length Example if dialing string is 6 393 2222 then set private DN to 8 Program the Dest...

Page 540: ...DestCodes for the other nodes use Steering code as part of dial string M1 CDP programming Distant Steering Codes Overlay 87 LD 87 REQ PRT CUST 0 FEAT CDP TYPE DSC Distant Steering Code DSC press ente...

Page 541: ...to several smaller branch offices the two Business Communications Managers In this network only the head office has trunks connected to the public network The branch offices access the public network...

Page 542: ...9 the node in Ottawa would require a destination code of 91613 Similarly Toronto would require the following destination code 91416 Business Communications Manager module settings The following table...

Page 543: ...code Private DN Length 4 Public DN Length 7 Table 124 Network routing information West End office Trunk Line Data Line 245 Target line Private Received 2221 Line Access DN 2221 L245 Ring only Line po...

Page 544: ...uires Local and Remote Gateway settings Under Services IP Telephony H 323 Trunks Remote Gateway ensure that Gateway Protocol is set to CSE if you want MCDN functionality for the VoIP connection to the...

Page 545: ...fields Field Value Description Remote Capability MWI Y N If the remote voice mail system resides on a Meridian 1 system that system should have the MWI package to allow message waiting indicators to...

Page 546: ...the Succession 1000 M from your system Zone ID digits Default 0 A remote system such as Succession 1000 M may configure your system into a separate zone to accommodate specific dialing requirements su...

Page 547: ...y as described in Configuring private networks with SL 1 MCDN on page 523 Refer to Configuring private networks on page 509 for general requirements and directions for setting up private networks This...

Page 548: ...with Meridian 1 on page 541 which describes PRI SL 1 networking The exception in the configuration is for the hardware configuration because the trunk lines are different The hardware programming for...

Page 549: ...charges for an outgoing call once the call completes This information is also reported to the Call Detail Reporting Application The information can be provided in currency or charging units depending...

Page 550: ...ming call including called party number calling party number local time and date of the activity calling party sub address if provided by the calling user MCID note The feature code must be entered wi...

Page 551: ...d Business Communications Manager nodes to function like a private network with all features of Business Communications Manager accessible TIPS Business Communications Manager DPNSS 1 works as a termi...

Page 552: ...are programmed for the DPNSS to Embark link Also during programming for Call Forward No Answer and Call Forward on Busy when you enter the Forward to digits the system does a validation check with the...

Page 553: ...Making a conference call To initiate or disconnect from a conference call on a Business Communications Manager system over DPNSS 1 use the procedure described in the Business Communications Manager Fe...

Page 554: ...o telephone B a temporary office Later user A moves on to location C The user does not have to be at telephone A to forward calls to location C Using telephone B and Follow me Diversion the user can f...

Page 555: ...cts as MORE and the key acts as VIEW ATA2 GASM not supported ISDN all variations supported on ISDN telephones Portables all variations supported on portable telephones Setting redirection The timer us...

Page 556: ...the IPLs of most the Business Communications Manager telephone to the default of None or Low or Medium Intrusion levels are described as follows ICL determines the ability of the attendant to intrude...

Page 557: ...an offered call arrives on telephones with line display the user sees XX X wtng if the calling party ID is available and CLID is enabled If CLID is not available or CLID is disabled Line XXX waiting...

Page 558: ...rance on the telephone to another appearance key or from an intercom button to the appearance key or vice versa This occurs when Business Communications Manager receives a Route Optimization request a...

Page 559: ...bers over networks The UDP requires that a dialing number includes the following a Private Access Code programmed into the system as part of the destination code table to prevent conflicts with the in...

Page 560: ...Each node has its own destination dest codes which includes the appropriate access and HLC codes to route the call appropriately The table below shows examples of the construction of numbers used when...

Page 561: ...ger Routing service to Private network Public network Route 001 002 Dial out No number No number Use Pool N Pool N DN type none private access code 6 is programmed public Destination Code 6 9 Normal r...

Page 562: ...the following restrictions Direct Inward Access DIA lines allow incoming calls on private circuits to be directed to telephones without going through the normal call reception Each DIA line is assign...

Page 563: ...Communications Manager through a PRI MCDN connection The DMS100 SL100 can use either the Public number or Private number of a Business Communications Manager telephone to designate the mailbox number...

Page 564: ...er to the CallPilot Manager Set Up and Operation Guide and the other CallPilot supporting documentation Meridian system as host If you are using a voice mail system connected to a Meridian 1 as a host...

Page 565: ...this setting matches the DN scheme for your system dialing plan go to step 3 If this setting does not match the DN scheme for your system dialing plan a In the Unified Manager click on the keys beside...

Page 566: ...t routing to the host system is set up and working You supplied a list of DNs to the host system administrator that require mailboxes Follow this process to set up a satellite Business Communications...

Page 567: ...forward to go to voice mail 12 In the same DN click on Capabilities 13 Set the Allow redirect field to Y yes 14 Under Capabilities click on Call Forward 15 Enter the Voice Mail DN in both the Fwd no...

Page 568: ...n 1 somewhere in the network Services Telephony services General settings Dialing plans Private network UDP or CDP 4 Install a DTM module to connect to the appropriate PRI SL 1 trunk or enter the keyc...

Page 569: ...for both Nortel and third party voice mail systems Messages are received at a centralized location to a pre determined telephone where they are processed and forwarded to the target telephone MWI allo...

Page 570: ...ID is a minimum of 25 RLS ID 25 4 Re enabled the PBX D channel Note Package 219 is required on the Meridian PBX to allow RCAP MWI Note If IP routing is being used you must complete this procedure on a...

Page 571: ...nactive The target user sees that there is a call camped on the telephone The called user can then clear a busy lines and take the call or the user can choose to reject the call using F814 or the user...

Page 572: ...usy is turned on prime set is also busy with no free key and with DND turned on Attendant capability is high 2 and higher than either the target telephone or the caller the target telephone owner is b...

Page 573: ...back to the message center This feature is only supported on Business Communications Manager target lines Restrictions by telephone type 7000 associated LED flashes ATA2 not supported GASM supported...

Page 574: ...lar message center The display shows MWC AN 0 See the next procedure Programming MWI and MWC 7 Program the NSI string for the MWC that is expected from the message center Note The line must be program...

Page 575: ...No spaces are allowed including spaces at the end of the string A must be present at the end A or a cannot be present in the first character Selecting a message center With a message center programmed...

Page 576: ...573 2 Click on the keys beside Services Telephony Services System DNs and Active Set DNs 3 Click a DN DN 221 528 4 Click on the key beside Line access and Line assignment 5 Select the target line you...

Page 577: ...ned There can be a maximum of 30 Hunt groups assigned on a Business Communications Manager The following figure shows a detailed view of the Hunt groups headings on the navigation tree Figure 198 Hunt...

Page 578: ...roup has its own unique system DN that can be called from any set on the same system When the Hunt group DN is called the incoming call is treated in the same fashion as calls received from outside li...

Page 579: ...only 625 654 Hunt group DNs begin at 625 This value cannot be altered Mode Broadcast Linear Rotary Default Broadcast Choose how you want the line to present to the group Broadcast simultaneously rings...

Page 580: ...an agent becomes available Overflow If all members of the Hunt Group are busy on a call from that Hunt Group then route this call to the Hunt Group overflow DN Overflow is only available if the overf...

Page 581: ...This field indicates the distinct ring patterns are currently in effect if any on any lines telephones or hunt groups on the system Distinct ring None Pattern 2 3 or 4 Select a ring pattern for the h...

Page 582: ...call mode Figure 202 Rotary call mode Incoming call Call A answered Call A Call B This telephone was busy when Call A came in but was free when call B came in Call B answered Incoming call Answered ca...

Page 583: ...Ns cannot be members of other Hunt groups There are no default members to hunt groups When a Hunt Group menu entry is first opened there will be no entries under the Members node Adding a Hunt group m...

Page 584: ...llow these steps to clear out the Hunt group members list 1 Click on the keys beside Services Telephony Services and Hunt groups 2 Click the key beside the Hunt group Hunt group 1 30 from which you wa...

Page 585: ...de Services Telephony Services and Hunt groups 2 Click a Hunt group Hunt group 1 30 3 Click on the key beside Members 4 Click a member from the member list For example DN 225 which is currently in Mem...

Page 586: ...designated prime set This must be set to None This prevents calls coming on that line from transferring to a prime set before the Hunt group can handle the call For more information about programming...

Page 587: ...new line number displays under Line assignment Unassigning a line Remove lines that you no longer want to alert at the hunt group 1 Click on the keys beside Services Telephony Services and Hunt groups...

Page 588: ...eceive notification of incoming Hunt group calls Group Pickup If a set is part of a Hunt group and a call pickup group then an incoming Hunt group call can be picked up from any set that is in the cal...

Page 589: ...work on your system Table 135 Silent monitor system settings Field Values Description Monitoring mode Silent Non silent Choose Silent if you want supervisors to be able to break into a hunt group conv...

Page 590: ...upervisor to silently monitor the call or break into the call to provide support or instruction Refer to Defining device capabilities on page 417 for information about designating two line display tel...

Page 591: ...ity and potential trouble spots To access these screens 1 Click on the keys beside Diagnostics Service Metrics and Hunt Group Metrics 2 Click on the Hunt group you want to observe As shown in the figu...

Page 592: ...592 Monitoring Hunt groups N0008589 3 3...

Page 593: ...ds and settings Tasks Understand how the system operates About the Hospitality feature on page 594 Determine hospitality service change times and passwords Setting up Hospitality services on page 595...

Page 594: ...hones can be any Business Communications Manager telephone or an analog telephone connected to an ATA2 or an ASM Hospitality Services HS admin set This type of telephone is any two line display Busine...

Page 595: ...een appears in the right frame Figure 209 Hospitality service times and passwords 3 The following table explains the possible settings for the hospitality record Security Note Change the desk and room...

Page 596: ...a DN for a new telephone 3 Click a DN number The room and password assignment fields appear in the right frame Figure 210 Hospitality room settings 4 The following table describes the two fields on th...

Page 597: ...missions screen appears in the right frame Figure 211 Hospitality call permissions 3 The following table describes the fields on the Call permissions screen Each field can accept a two digit code Tabl...

Page 598: ...2 Click the Alarm data heading The Alarm data screen appears in the right frame Figure 212 Alarm data fields 3 The following table describes the fields on the Alarm data screen Table 139 Alarm data se...

Page 599: ...a tone when an alarm expires Follow these steps to set expired alarms 1 Click the keys beside Services Telephony Services Hospitality and Alarm data 2 Click Expired alarms The Expired alarms fields ap...

Page 600: ...nt or last alarm time set for a room overwrite previous Alarm time programming for a room in the system assign an Alarm time for any room change an Alarm time for any room cancel an Alarm pending for...

Page 601: ...a database of the state of each room This database is accessed from either the room telephone or a Hospitality Services admin telephone The front desk attendant can assign any room state to Service do...

Page 602: ...an ATA device This section also describes how to Change or cancel an alarm time on page 603 Turn off an alarm on page 603 To set the Alarm time feature on a telephone 1 Press FEATURE 875 The display...

Page 603: ...ssigned You can also cancel the alarm time feature If you cancel the Alarm time for any set it cancels the Alarm time for all the sets in the same room Press FEATURE 875 to cancel the Alarm time on a...

Page 604: ...vc done assign the associated room state to Needs service Needs srvc query the state of the associated room on a set with a display To update the room condition using a room telephone 1 Press FEATURE...

Page 605: ...se the IP Music feature to connect to an external music source on the data network This external music source must be connected to your network and be accessible to the Business Communications Manager...

Page 606: ...ng an external music source that is connected to the MSC card on the Business Communications Manager Select BcmAmp if you are using the IP Music feature to connect to the music source available on the...

Page 607: ...key and click the IP Music heading The Summary screen appears 2 On the Tools menu click BcmAmp Ctl A log on screen appears 3 In the User Name box enter the user name you use to log on to Unified Manag...

Page 608: ...nto Business Communications Manager is 5 MB The maximum amount of disk space allowed for BcmAmp audio files is 1 GB If there is less than 1 GB of free disk space on Business Communications Manager Bcm...

Page 609: ...m of List 5 Click on the Go icon 6 Repeat steps 3 to 5 for each sound file you want to add to the Play List Removing music from the Play List To remove a sound file from the Play List 1 Start the BcmA...

Page 610: ...List To access the BcmAmp Player 1 Start the BcmAmp Administration application 2 Click the BcmAmp Player link The BcmAmp Player interface appears Figure 214 BcmAmp Player To select and play a sound f...

Page 611: ...Address Enter the IP address of the music source You must enter this value in the proper dotted format RTP Port Enter the number of the source port used for the music source This is the port the Busi...

Page 612: ...es on the Network Device or Advanced Network screens you must disable and then re enable the IP Music service for the change to be recognized by Business Communications Manager To disable and re enabl...

Page 613: ...a Services Card MSC resources are required for the following features system functions voicemail call center and IVR Interactive Voice Response Fax mail IP telephony trunks IP clients Dial on Demand D...

Page 614: ...ovide the voice processing functions on Business Communications Manager Voice processing is required to convert voice information to and from digital format for voicemail call center and IVR Voice pro...

Page 615: ...ing channels is 96 Management functions use six signaling channels Dial on Demand ISDN WAN uses 27 signaling channels All 27 signaling channels are used regardless of the number of WAN channels config...

Page 616: ...s example Actual numbers will vary depending on the company When you are estimating your peak media channel usage make sure you use numbers that reflect your business CompanyABC has a Business Communi...

Page 617: ...el IP telephone or IP trunk using G 711 codec uses 1 unit IP telephone or IP trunk using G 729 codec uses 3 units IP telephone or IP trunk using G 723 codec uses 4 units Voice bus path There are 62 vo...

Page 618: ...you answer the following questions record your answers in the table in Record of required MSC resources on page 623 1 What is the maximum required WAN bandwidth The range is 0 to 1 Mbit s 16 x 64 kbi...

Page 619: ...he range is 0 to the maximum number of ports selected in question 4 For each voicemail port add 1 to the voice bus path count add 1 to the DSP resource unit count 6 How many fax tasks will be used dur...

Page 620: ...6 to the DSP resource unit count IP telephones 10 What is the maximum number of IP telephones required The range is 0 to 90 IP telephones For each IP telephone add 1 to the signaling channel count 11...

Page 621: ...s the maximum number of IP trunks required The range is 0 to 60 IP trunks If there is more than zero IP trunks add 1 to the signaling channel count 16 How many analog or digital telephones not IP tele...

Page 622: ...to the table in DSP resources rules on page 617 Note The G 723 DSP resource unit count is rounded to ease calculations For a more accurate DSP resource unit count refer to the table in DSP resources...

Page 623: ...er the questions in Determining the MSC resources you require on page 618 Table 145 Required MSC resources Question Answer Signaling channels Media channels Voice bus paths DSP resource units 1 WAN 2...

Page 624: ...nager capacity Media channel count 58 or less 2 6 DS30 split 59 to 90 3 5 DS30 split 91 or more exceeds Business Communications Manager capacity Voice bus path count 62 or less within Business Communi...

Page 625: ...6 Peak VM ACD 6 6 6 7 Peak IVR 8 Peak FAX 1 6 9 IVR FAX 10 IP Sets 24 24 11 Peak IP Sets 12 12 12 12 IP Sets G711 6 6 13 IP Sets G729 4 12 14 IP Sets G723 2 8 15 IP Trunks 32 1 16 Peak IP Trunks 20 20...

Page 626: ...ut the Media Services Card MSC that is installed in your Business Communications Manager To view the MSC information 1 On the navigation tree click the Resources key and click the Media Services Card...

Page 627: ...led in the slot Note An MS PEC III has more DSP resources than an MS PEC I Hardware ID Shows the hardware ID of the MS PEC DSP 1 Shows the status of the first DSP The DSP status can be Enabled Indicat...

Page 628: ...system Make sure you consider the needs of your users including peak usage times when selecting the Minimum and Maximum values The following table describes the advantages and disadvantages of changi...

Page 629: ...ur changes Table 152 MSC configuration parameters Attribute Description Active Configuration Select the MSC configuration you want to use Select Default to use the MSC configuration that was programme...

Page 630: ...in use for example to make a call receive a call listen to voicemail For information about how to configure IP clients refer to the Business Communications Manager IP Telephony Configuration Guide Not...

Page 631: ...unctions T 38 IP Fax ports are communication channels that connect to a fax machine that is using an IP trunk WAN WAN channels are dialup ISDN WAN connections IVR Ports IVR ports are communication cha...

Page 632: ...tree click the Resources key and click the Media Services Card key 2 Click the DTMF Configuration heading The DTMF Configuration screen appears 3 In the DTMF length box enter a value between 30 and 60...

Page 633: ...hones you can change from a 2 6 setting to a 3 5 setting without losing data All new records added after the update will reflect the new default settings To determine what the channel requirements are...

Page 634: ...allow the deployment of existing Companion system This system is called a partial double density PDD system If you want to take advantage of the double density ability on all DS30 buses you can set y...

Page 635: ...635 Programming Operations Guide 4 On the screen click the arrow beside the Double Density Mode field and select Full Double Density Figure 215 Double Density Mode choices 5 Click OK to update your sy...

Page 636: ...636 Configuring Double Density N0008589 3 3...

Page 637: ...s such as ISDN or V 90 modem To view the networking resources your Business Communications Manager system supports 1 On the navigation tree click the Resources heading The available Business Communica...

Page 638: ...LAN WAN or DNS setting 1 On the first page of the Unified Manager click the Wizards button 2 When prompted enter your system Login name and Password then click the Login button 3 Click the Network Upd...

Page 639: ...or the second LAN card Subnet Mask What is the WINS server address WINS Server WAN 1 What is the new IP address for the WAN card IP Address What is the new Subnet Mask for the WAN card Subnet Mask Por...

Page 640: ...640 Using the Network Update Wizard N0008589 3 3...

Page 641: ...overview To configure Business Communications Manager as your DHCP server you must create a scope of IP addresses for each LAN interface and then allocate a block of IP addresses to that scope If you...

Page 642: ...to ensure proper connectivity with the network Always schedule a down time when making changes to the Business Communications Manager DHCP server configuration to minimize impact on your network users...

Page 643: ...ng to the following 3 Click the Global Options tab The Global Options screen appears Table 156 DHCP Server Summary attributes Setting Definition Description Displays a description of the DHCP service...

Page 644: ...ion Use caution if you change this TFTP Server Allows you to specify the IP address of the TFTP server that is used by WLAN IP telephones If your system does not have WLAN IP telephones leave this box...

Page 645: ...1400 If you do not want DHCP to automatically assign VLAN IDs to the IP telephones enter VLAN A none in this text box Note1 The NORTEL IP Terminal VLAN Id string must be terminated with a period Note2...

Page 646: ...igure the LAN scope attributes as follows If the DHCP mode is DHCPRelayAgent refer to LAN settings for DHCP Relay Agent on page 663 1 On the navigation tree click the Services key and click the DHCP k...

Page 647: ...automatically assigns the value for this parameter If the IP address or subnet mask for the corresponding LAN interface changes this value is overwritten Use caution when changing this value Lease Tim...

Page 648: ...n address in the Address Range table Note You must add at least one Address range to use DHCP server Table 160 Address Range attributes Attribute Description Range R Allows you to specify the Range id...

Page 649: ...king you to confirm the deletion 6 Click the Yes button Configuring Excluded addresses for a Local Scope Excluded addresses allow you to specify the IP addresses that are not available to DHCP clients...

Page 650: ...resses Attribute Description Range E Allows you to specify the Range identifier The range setting uniquely identifies an excluded range in the scope The value for this setting must follow certain conv...

Page 651: ...d click the DHCP key Table 162 Reserved Addresses Setting Definition Range V Allows you to specify the Range identifier The range setting uniquely identifies a reserved range in the scope The value fo...

Page 652: ...the Reserved Address table 5 On the Configuration menu click Delete Reserved Address A message prompts you to confirm the deletion 6 Click the Yes button Viewing the Lease Information for a Reserved a...

Page 653: ...ify the DHCP client this IP address is assigned to Lease Expiration Date Shows the date when this IP address is no longer reserved for the DHCP client Lease Expiration Time Shows the time when this IP...

Page 654: ...mote Scope To add a Remote Scope 1 On the navigation tree click the Services key and click the DHCP key 2 Click the Remote Scope heading and click the Add button Or right click the Remote Scope headin...

Page 655: ...c Options screen appears 4 Click the Address Range tab The Address Range screen appears 5 On the Configuration menu click Add Address Range The Address Range dialog box appears Table 165 Remote Scope...

Page 656: ...Click an address range in the Address Range table Table 166 Remote Scope Address Range attributes Attribute Description Range R Allows you to specify the Range identifier The range box uniquely ident...

Page 657: ...range value Table 167 Remote Scope Excluded Addresses Attribute Description Range E Allows you to specify the Range identifier The range setting uniquely identifies an excluded range value in the scop...

Page 658: ...menu click Modify Excluded Address Range The Excluded Address dialog box appears 7 Modify the Excluded Address settings 8 Click the Save button Deleting an excluded address range 1 On the navigation t...

Page 659: ...ber identifying the range in the table For example V2 is a valid name Specify nonrecurring values for the unique number If you specify an existing reserved range name the system modifies the existing...

Page 660: ...modify The Scope Specific Options screen appears 4 Click the Lease Info tab The Lease Info screen appears 5 The following table describes the Lease Information you can view for the Reserved Address Ta...

Page 661: ...key and click the DHCP key 2 Click the Remote Scope key 3 Click the remote scope you want to delete The Remote Scope Specific Options screen appears 4 Click the Delete button Or right click the remot...

Page 662: ...sages and event messages Disabled disables recording of DHCP messages The default is Errors Only 4 Click the Server List tab The Server List screen appears 5 On the Configuration menu click Add server...

Page 663: ...Manager system has multiple LAN interfaces you can see multiple DHCP scopes under DHCP They are named LAN1 and LAN2 This section describes configuring the DHCP scope for LAN1 Follow the same instructi...

Page 664: ...ormation is saved to the file Address Range Excluded Address Range Reserved Address Range Scope options The DHCP data is stored on the Business Communications Manager in the directory D Data Files Nor...

Page 665: ...e key to import data for a remote scope 3 Click the scope for which you want to import data 4 On the Tools menu click Import A confirmation dialog box appears 5 Click the Yes button Reconciling the DH...

Page 666: ...666 Importing and Exporting DHCP data N0008589 3 3...

Page 667: ...ications Manager Ethernet interface card supports the following features 100 BASE T with RJ 45 connector 10 100 Auto Sense full duplex fast LAN to LAN routing when using more than one LAN card LAN tra...

Page 668: ...Filters IPSec tunnels or Quality of Service QoS Fast Routing bypasses these features and will cause the packets to be routed incorrectly Decrement TTL When Fast Routing is enabled Decrement TTL lets y...

Page 669: ...ice provider Web Cache If you have enabled Web Cache you must update the Web Cache page when you change the IP address of the interface Refer to Web Cache page update required on page 725 IP Phones Ph...

Page 670: ...e LAN connection The possible states are Up The LAN card is operational Down The LAN card is not operational This is a read only attribute Admin Status Allows you to view and change the Admin Status f...

Page 671: ...ed external LAN hub or switch to 10 Mbit s or to Auto Sense Note If you enable LAN Traffic Smoothing the connection type defaults to Auto Sense Therefore you do not need to set the connection speed on...

Page 672: ...Resources key and click the LAN key 2 Click the heading of the LAN resource you want to modify for example LAN1 The LAN Summary screen appears 3 Click the Additional IP Address tab The Additional IP A...

Page 673: ...V 35 Europe V 35 Upper Sync Port and X 21 Lower Sync Port maximum line speed 8 Mbit sec Business Communications Manager provides primary and backup WAN links through dial up connections using a V 90...

Page 674: ...a WAN data compression Business Communications Manager provides a WAN Data Compression feature You can use data compression on a permanent WAN connection and on a backup WAN connection WAN Data Compre...

Page 675: ...how the new Status of the WAN card Table 175 PPP password parameters Attribute Description P Enter the PPP Password identifier The PPP Password number uniquely identifies an PPP User and Password The...

Page 676: ...nfiguration menu click Modify PPP User Password The PPP Password List dialog box appears 5 Change the PPP password parameters 6 Click the Save button Deleting an item from the PPP Password List 1 On t...

Page 677: ...ibute Description IP Address Enter the IP address of the WAN interface The WAN IP address must be in the following format 255 255 255 255 You can obtain this information from your system administrator...

Page 678: ...atus on any WAN interface that is not connected to the network To remove the routing table entries for this WAN interface select Disable If you decide to use a WAN interface that has had the Admin Sta...

Page 679: ...external T1 clock source Possible values are External or Internal The default value is External Frame Type Lets you set the type of framing the T1 line supports Possible values are ESF or SF D4 The de...

Page 680: ...meters 1 On the navigation tree click the Resources key and click the WAN Key 2 Click the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the WAN Frame Relay Parameters tab The WAN Frame R...

Page 681: ...his link is dropped Also the backup WAN connection is dropped and traffic is routed to this link when the link is operational For information about Net Link Manager refer to Configuring Net Link Manag...

Page 682: ...consecutive numbers the system adjusts them to be consecutive If you add an existing entry the existing entry is modified with new values When you modify an entry the name cannot be changed DLCI Ente...

Page 683: ...utton Deleting a PVC congestion control Follow these steps to delete a PVC congestion control setting 1 On the navigation tree click the Resources key and click the WAN Key 2 Click the WAN1 or WAN2 he...

Page 684: ...PAP or CHAP CHAP only or None Select CHAP only to restrict the remote user to using CHAP authentication Select PAP or CHAP to allow the remote user to use PAP or CHAP authentication Select None to al...

Page 685: ...ns over the WAN interface In both of these examples broadcast traffic destined for one IP address would not be transmitted on the links associated with the other IP address Restrictions when using mul...

Page 686: ...the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the Additional IP Address tab The Additional IP Address screen appears 4 Click the Additional IP Address you want to delete 5 On the Con...

Page 687: ...LCI to IP Mapping tab The DLCI to IP Mapping screen appears 4 On the Configuration menu click Add DLCI to IP Mapping The DLCI to IP Mapping dialog box appears 5 Configure the DLCI to IP Mapping parame...

Page 688: ...tree click the Resources key and click the WAN key 2 Click the WAN1 or WAN2 heading The WAN Summary screen appears 3 Click the DLCI to IP Mapping tab The DLCI to IP Mapping screen appears 4 Click the...

Page 689: ...ick the Dial Up heading The RAS Server TCP IP Configuration screen appears 2 Configure the RAS Server TCP IP settings according to the information in the following table Table 184 RAS server TCP IP pa...

Page 690: ...section includes Enabling and disabling the V 90 modem interface Configuring the V 90 modem interface Enabling and disabling the V 90 modem interface If you want to the use the V 90 modem as a backup...

Page 691: ...use Unified Manager to set the Modem Region To change the Modem Region 1 On the navigation tree click the Resources key and click the Dial Up key 2 Click the V 90 heading 3 Click the Modem Region dro...

Page 692: ...xed address is specified Business Communications Manager uses the address on the receiving end Users can select RemoteAssigned to indicate that Business Communications Manager must obtain an IP addres...

Page 693: ...mpression Lets you enable or disable IP header compression To function the receiving end must also use this feature Software Compression Lets you enable or disable data compression in the software ins...

Page 694: ...cryptedOnly Only encrypted authentication such as CHAP is used on this interface during PPP authentication process Two Way Authentication Lets you enable or disable link authentication in both directi...

Page 695: ...sword This is the password a dial in user must enter to access this interface Tips To use an ISDN dial up connection you must first configure your system for ISDN For more information refer to Appendi...

Page 696: ...connects You can set a fixed IP address for the dial up interface or you can select RemoteAssigned to indicate that Business Communications Manager must obtain an IP address from the remote end The ad...

Page 697: ...affic If you select PersistentConnection the ISDN interface will not disconnect Note If you have more than one Trap Community Entry configured with this dial up interface using a very small number for...

Page 698: ...icy used for your Business Communications Manager system For more information about the password policy refer to Setting password policy on page 134 Table 192 ISDN channel characteristics Attribute De...

Page 699: ...SDN interface on page 696 For information about configuring Net Link Manager refer to Configuring Net Link Manager on page 733 Modifying the characteristics of an existing ISDN channel 1 Click the ISD...

Page 700: ...tion tree click the Resources key and click the Dial Up key 2 Click the ISDN key 3 Click the heading of the ISDN interface you want to delete 4 Click the Delete button Or right click the ISDN interfac...

Page 701: ...PPPoE you must have a Business Communications Manager system that has two LAN cards Table 193 Features that interact with PPPoE Feature Description of interaction LAN interfaces When you install PPPoE...

Page 702: ...he system administrator password 6 Click the OK button The Product Maintenance Support screen appears 7 Click the Install Optional Components link The Install Optional Components screen appears 8 Clic...

Page 703: ...ve the settings 5 Click the PPPoE Link Parameters tab The PPPoE Link Parameters screen appears Note The Password box and the Confirm Password box are optional fields You do not need to enter informati...

Page 704: ...is Enabled Disconnect Time Shows the interval in seconds after which the PPPoE interface disconnects when there is no traffic The Disconnect Time is set to PersistentConnection which means the PPPoE i...

Page 705: ...onnect the PPPoE interface to the ISP To connect to the ISP 1 On the navigation tree click the Resources key and click the Dial Up key 2 Click the PPPoE key and click on the interface you want to conn...

Page 706: ...e Dial in Consider the following guidelines when using remote dial in The remote dial in for administration and the backup WAN link share the same modem If a remote administration user is connected wh...

Page 707: ...ents and cached in Business Communications Manager By caching the DNS requests the DNS proxy service on Business Communications Manager reduces the number of external DNS requests and thus reduces the...

Page 708: ...DNS server Version Allows you to view the version of the DNS service Status Allows you to enable or disable the DNS cache proxy in Business Communications Manager IP Domain Allows you to specify the...

Page 709: ...seconds The neighbor host sends the information to its next neighbor until all the hosts in the network know the routing paths a state known as network convergence RIP uses a hop count to determine ne...

Page 710: ...as an edge router in an OSPF intranet or as a backup router in a small network Do not configure Business Communications Manager for multiple OSPF areas IP routing protocol precedence The followings t...

Page 711: ...ng table Table 201 IP Routing Summary attributes Attribute Description Description Shows a description of the router Version Shows the version of the router Status Shows you the status of the router T...

Page 712: ...options are available Maximum logs all information in the Event Viewer Warnings Also logs errors and warnings in the Event Viewer Errors Only logs errors in the Event Viewer Disabled disables event lo...

Page 713: ...NBMA Neighbors on page 718 Static routes on page 719 Configuring RIP parameters on a network interface Follow these steps to configure RIP parameters on a network interface 1 On the navigation tree cl...

Page 714: ...ets in broadcast mode Use this for a network environment that uses RIP v1 and RIP v2 RIP 2 sends RIP v2 packets in multicast mode only Use this type of announcement only if all other routers connected...

Page 715: ...ack to the originator Poisoned A routing table update process designed to advertise unreachable routes as having metric value of 16 regardless of incoming routing update information The default value...

Page 716: ...vigation tree click the Services key and click the IP Routing key The available interfaces for IP routing are listed under the IP Routing heading 2 Click the interface you want to configure The Summar...

Page 717: ...annot become the designated router The default value is 1 Transit Delay Allows you to set in seconds the estimated round trip transit delay in the network connected to the interface The values are 1 t...

Page 718: ...ars Adding OSPF NBMA Neighbors 1 On the Configuration menu click Add OSPF Neighbor The OSPF NBMA Neighbors screen appears 2 Configure the OSPF NBMA Neighbor parameters according to the following table...

Page 719: ...s managed by Net Link Manager For information about Net Link Manager refer to Configuring Net Link Manager on page 733 Table 207 IP Static Route attributes Attribute Description Static Route SR Assign...

Page 720: ...table 2 On the Configuration menu click Modify Static Route The Static Route dialog box appears 3 Modify the static route attributes 4 Click the Save button Deleting a static route 1 Click the static...

Page 721: ...essful 4 Click the OK button on the dialog box Warning This procedure will affect any service that requires access across the LAN or WAN including IP telephone service Note If the restart fails you wi...

Page 722: ...722 Restarting the router N0008589 3 3...

Page 723: ...an Internet Proxy at port 6800 where the internet proxy is the Business Communications Manager The web proxy also provides security features similar to the DNS proxy It hides all of the internal brow...

Page 724: ...urn off the Web Cache service and try again Web Cache is disabled by default To configure the Web Cache settings 1 On the navigation tree click the Services key and click the Web Cache heading The Web...

Page 725: ...are not blocked when Proxy Blocked Interfaces is set to that interface In this case only the main IP address is blocked Cache Maximum Life Allows you to specify the maximum life in hours on the proxy...

Page 726: ...726 Important Web Cache considerations N0008589 3 3...

Page 727: ...nager system to the receiving system and then returned to the transmitting Business Communications Manager system This results in an overhead in the IP layer of 293 bytes second in one direction 2x25x...

Page 728: ...u have earlier versions of Business Communications Manager version 2 0 to 3 0 1 on your network you must use the QoS Monitor patch to upgrade QoS Monitor on those systems If you do not upgrade QoS Mon...

Page 729: ...consists of the fields for the name of the remote gateway its IP address the status of the QoS monitoring for the connection and the mean opinion scores for each allowed voice codec type and for each...

Page 730: ...is Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent G 711 uLaw Recv Displays the current MOS value calculated when using a G...

Page 731: ...ted when using a G 729 codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent G 729 Recv Dis...

Page 732: ...2003 WestBranch 10 10 10 5 Enabled Poor 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Mon Sep 08 09 06 05 2003 MainBranch 10 10 10 15 Enabled Poor 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 0...

Page 733: ...y performing multiple tests When a predetermined number of tests fails Net Link Manager establishes the backup connection The backup connection uses a V 90 modem or one or more ISDN B channels When th...

Page 734: ...WAN Connections Setting attributes according to the following table Table 212 Net Link Manager attributes Attribute Description Description Shows a description of Net Link Manager Version Shows the ve...

Page 735: ...itch Over is Disabled Business Communications Manager retries contacting the next hop router if there is no response from the previous attempt If there is no response after several retries Business Co...

Page 736: ...nk Manager heading The Net Link Manager Summary screen appears 2 Click the Primary WAN Connection tab The Primary WAN Connection screen appears 3 Click the Mode box and click Dialup 4 Press the Tab ke...

Page 737: ...anslates port numbers NAT is defined by creating a set of rules and then defining the order in which these rules are evaluated Business Communications Manager supports both static and dynamic NAT for...

Page 738: ...interface Enabling and disabling NAT 1 On the navigation tree click the Services key and click the NAT heading The NAT Summary screen appears 2 Configure the NAT Summary attributes according to the f...

Page 739: ...he second rule is for outbound IP traffic The third rule is for inbound TCP UDP traffic on port 7000 The IP address for the Public address is the IP address of the interface you configure The system a...

Page 740: ...e any significance other than identifying an entry Direction Allows you to choose the direction of the rule In or Out Protocol Allows you to choose the protocol for this interface IP TCP UDP or TCP UD...

Page 741: ...to change the source IP address used for WAN traffic on page 742 Public Range Mask Allows you to specify the mask to use with the Public IP If you want the Rule to apply to a single Public IP address...

Page 742: ...N1 or LAN2 The source or destination port must match the ports specified in the Public Port Range box These NAT rules are only available on the WAN interface and the ISDN WAN backup interface They are...

Page 743: ...ed to 10 10 10 4 LAN1 subnet is 10 10 10 0 LAN2 is 10 10 11 0 The WAN address is 48 123 35 41 The rules would be as follows Default Rules Enabled Including IP Phones Rule Order R1 R2 R3 R4 Rule Name R...

Page 744: ...to 10 10 10 4 LAN1 subnet is 10 10 10 0 LAN2 is 10 10 11 0 The rules would be as follows Default Rules Enabled Including IP Phones Rule Order R1 R2 R3 R4 Rule name R4 Direction In Protocol TCP Privat...

Page 745: ...ons Manager to send SNMP traps and Call Detail Recording data FTP transfer over the WAN interface to the management PC To get past the firewall the data packets must have the LAN2 interface IP address...

Page 746: ...5 Public Port Range FTP Rule name R1 Direction Out Protocol TCP UDP Private IP Type Fixed Private IP 192 168 12 90 Private Range Mask 255 255 255 255 Private Port Range SNMP Public IP Type Dynamic Pub...

Page 747: ...ions Guide Rule name R3 Direction Out Protocol TCP UDP Private IP Type Fixed Private IP 192 168 12 90 Private Range Mask 255 255 255 255 Private Port Range FTP Public IP Type Dynamic Public IP leave b...

Page 748: ...748 Configuring an Interface with NAT N0008589 3 3...

Page 749: ...em Business Communications Manager system clock The system clock is used for scheduled tasks and the time stamp on events and alarms The NTP client synchronizes the system clock with the NTP server ti...

Page 750: ...pancy is between the Business Communications Manager and the NTP Server Exit After Setting Time Once Select whether the NTP Client exits after a time adjustment Choose Enabled if you want the NTP Clie...

Page 751: ...ist of until the VoiceTimeSynch service appears 3 Click the VoiceTimeSynch service 4 On the Configuration menu click Modify Services The Services List dialog box appears 5 Configure the settings accor...

Page 752: ...e by manually updating the time To manually update the time 1 On the navigation tree click the Services key and click the NTP Client Settings heading The NTP Client Settings screen appears 2 On the To...

Page 753: ...ttently or a dedicated point to point link is considered too expensive Also with the advent of business to business solutions VPNs can be deployed to provide secure connections between corporations PP...

Page 754: ...and the Shasta 5000 The following sections describe configuring the tunnel portion of Business Communications Manager using PPTP or IPSec PPTP PPTP is a tunneling protocol supported by Nortel Network...

Page 755: ...T settings refer to Configuring NAT Network Address Translation on page 737 QoS You cannot set QoS rules on traffic that goes through the PPTP tunnel You can set QoS rules for the end points of the PP...

Page 756: ...e DNS Servers in the branch offices to run in cache mode only Allow a larger time out value on the branch DNS servers to accommodate for on demand setup of PPTP tunnels to the primary office Configure...

Page 757: ...mit Business Communications Manager tears down the PPTP tunnel You can enter a value from 1 to 65000 seconds The default value is 60 seconds Max Retransmissions Allows you to specify the maximum numbe...

Page 758: ...nfirm the deletion Adding a PPTP tunnel You can create a PPTP tunnel from a Business Communications Manager system to another Business Communications Manager system or from a Business Communications M...

Page 759: ...tes Attribute Description Tunnel Name Allows you to specify the name that is used to identify this tunnel This name is the User ID for the remote end of the tunnel For information about the User ID re...

Page 760: ...ble or Enable Connection Status Displays the current connection status of the PPTP tunnel The status can be Connected or Disconnected You can change the status of the PPTP tunnel by selecting Connect...

Page 761: ...se destinations reaches this Business Communications Manager Business Communications Manager brings up this tunnel An On Demand tunnel is torn down when an administrator manually changes its status to...

Page 762: ...ue is used as the CHAP secret and the actual password is not passed over the link Not sending the actual password provides extra security This value must match the Incoming Password value specified fo...

Page 763: ...pts to use the tunnel with the next lowest preference level Business Communications Manager continues to attempt to establish a tunnel until a connection succeeds or all of the tunnels to the destinat...

Page 764: ...click the PPTP heading and click Delete A message prompts you to confirm the deletion 5 Click the Yes button to confirm the deletion Note Before you delete a PPTP tunnel delete any destination networ...

Page 765: ...on page 774 Creating a tunnel between two Business Communications Managers on page 781 Creating a tunnel between a Business Communications Manager and a Contivity Extranet Switch v02_61 on page 782 I...

Page 766: ...P Triple DES SHA1 Yes Yes No ESP Triple DES MD5 Yes Yes No ESP 56 bit DES SHA1 Yes Yes No ESP 56 bit DES MD5 Yes Yes No ESP 40 bit DES SHA1 Yes Yes No ESP 40 bit DES MD5 Yes Yes No AH HMAC SHA1 No No...

Page 767: ...es a 56 bit key with 8 bits of parity over a 64 bit block The 56 bits of the key are transformed and combined with a 64 bit message through a complex process of 16 steps 40 bit DES 40 bit DES is an en...

Page 768: ...onsidered It is much easier to overload the Business Communications Manager if IPSec is being used over a fast LAN interface rather than a slower WAN interface This is due to the faster speed of the d...

Page 769: ...IPSec and PPTP The Remote Accessible Networks of an IPSec tunnel cannot be the same as a Destination Network on a PPTP tunnel The Remote Endpoint of an IPSec tunnel s Remote Endpoint cannot be the sa...

Page 770: ...eleted You can also create firewall rules for Remote User tunnels The rule creation process is the same as for Branch Office tunnels except that the user must select which interface they want to creat...

Page 771: ...230 Firewall filter for the Password server Protocol TCP Source IP IP address of the client tunnel this may be the IP address pool range or the fixed IP address assigned to the tunnel Source Mask 255...

Page 772: ...l need the following rules IR1 Protocol UDP Source IP 207 44 126 81 Source Mask 255 255 255 255 Source Port 500 Destination IP 10 200 40 12 Destination Mask 255 255 255 255 Destination Port 500 IR2 Pr...

Page 773: ...e the IPSec global settings 1 On the navigation tree click the Services key and click the VPN key 2 Click the IPSec heading The Global Settings screen appears IR5 Protocol ICMP Source IP 207 44 126 81...

Page 774: ...ions Manager system a Contivity Extranet Switch or a Shasta 5000 switch 1 On the navigation tree click the Services key and click the VPN key 2 Click the IPSec key and click the Branch Office Accounts...

Page 775: ...you must set PFS Enabled to Yes You can choose Yes or No The default setting is Yes Note Set PFS to No for connections to the Shasta 5000 Idle Timeout Allows you to specify the amount of time the tun...

Page 776: ...Note Different tunnels cannot have the same Remote Endpoint This includes PPTP tunnels Send All Traffic Through IPSec Tunnel Select Yes if you want all data traffic to be sent through this IPSec tunn...

Page 777: ...emote Accessible Networks tab The Remote Accessible Networks screen appears 5 On the Configuration menu click Add Remote Accessible Network Table 235 IPSec Local Accessible Network parameters Attribut...

Page 778: ...ber identifying the Remote Accessible Network For example R2 is a valid name If you specify an existing Network number you receive an error message If you use non sequential numbers the system automat...

Page 779: ...to modify The Tunnel Parameters screen appears 4 Click the Local Accessible Networks tab The Local Accessible Networks screen appears 5 Click the Local Accessible Network you want to modify 6 On the C...

Page 780: ...creen appears 4 Click the Local Accessible Networks tab The Local Accessible Networks screen appears 5 Click the Local Accessible Network you want to delete 6 On the Configuration menu click Delete Lo...

Page 781: ...Configuring the first Business Communications Manager 1 Set the Local Endpoint to 10 10 11 1 2 Set the Remote Endpoint to 10 10 11 2 3 Set the Preshared Key to 123 4 Set the Key Type to Text 5 Set th...

Page 782: ...55 0 Configuring the Contivity Extranet Switch 1 Go to Profiles Network and create a Network with the IP address 14 14 14 0 with mask 255 255 255 0 You will use this for the Local Accessible Networks...

Page 783: ...mask 255 255 255 0 7 Under Net Link Manager set the next hop to 47 82 30 1 Configuring the Contivity Extranet Switch The gateway for the Public LAN interface is 47 81 20 1 1 Go to Profiles Network an...

Page 784: ...software is a Windows application available for the latest releases of Windows 95 Windows 98 Windows NT Workstation Windows NT Server Windows 2000 and Windows XP This client software comes with compl...

Page 785: ...will NOT be able to access PC2 as ALL traffic will be sent down the IPSec tunnel However if the Remote User Account has Split Tunneling enabled with split tunnel network IP addresses of 10 2 3 0 255 2...

Page 786: ...s Communications Manager system Assigning an IP Address to a Remote User Account The Remote User account requires that an IP address is assigned to the Remote User when they log into the Business Comm...

Page 787: ...anager does not have control of this address The inner IP address is the one that eventually appears on the private network when the outer layers of the packet are removed Therefore this address must...

Page 788: ...delete 4 On the Configuration menu click Delete IP Address Pool Or right click the Remote Address Pool List you want to modify and click Delete IP Address Pool A message prompts you to confirm the del...

Page 789: ...u choose must conform to the password policy used for your Business Communications Manager system For more information about the password policy refer to Setting password policy on page 134 Confirm Pa...

Page 790: ...iated You should limit the lifetime of a single key used to encrypt data or else you will compromise the effectiveness of a single session key Use the Rekey Timeout setting to control how often new se...

Page 791: ...DNS WINS Settings tab The DNS WINS Settings screen appears 5 Configure the DNS WINS Settings according to the following table 6 Press the TAB button to save your changes Table 240 DNS WINS Settings A...

Page 792: ...to modify 6 On the Configuration menu click Modify Split Tunnel Network The Split Tunnel Network screen appears 7 Change the required Split Tunnel Network settings For information about the settings...

Page 793: ...he Remote User Account you want to delete and click Delete A message prompts you to confirm the deletion 5 Click the Yes button Creating Banner Text for a remote user Banner Text is the text that appe...

Page 794: ...794 IPSec N0008589 3 3...

Page 795: ...his section provides information about working with DiffServe including DiffServ IP Quality of Service QoS architecture on page 796 DiffServ components on page 797 IP service classes on page 798 Packe...

Page 796: ...oS byte Business Communications Manager is a DiffServ node that can support DiffServ functions and behavior DiffServ architecture defines a DiffServ capable domain as a contiguous set of DiffServ comp...

Page 797: ...range of queue service and or queue management disciplines on a network node output interface queue for example weighted fair queueing or drop preference queue management DiffServ does not require a p...

Page 798: ...ent Critical Network Control Critical Critical network control traffic Highest priority over all other traffic Guaranteed minimum bandwidth Standard Network Control Network Standard network control tr...

Page 799: ...in which the filter resides and on the order of the filter in the group Filters in the higher precedence groups are evaluated before filters in the lower precedence groups A classifier is associated...

Page 800: ...ser defined characteristics are matched A policy action is the effect a policy has on network traffic that matches the traffic profile of the policy You can assign only one action to a policy You set...

Page 801: ...ettings that affect all of the QoS Policies on your system To configure the QoS Summary parameters 1 On the navigation tree click the Services key and click the Policy Management key 2 Click the QoS h...

Page 802: ...reate an interface group configuration 1 On the navigation tree click the Services key and click the Policy Management key 2 Click the QoS key and click the Devices heading The Interface Group Table s...

Page 803: ...ialog box opens 5 Change the Role Combination 6 Click the Save button Deleting an interface group configuration To delete an Interface group configuration 1 On the navigation tree click the Services k...

Page 804: ...s the destination subnet mask A subnet mask includes or excludes certain values Subnetworks or subnets extend the IP addressing scheme allowing you to further divide a network into multiple segments I...

Page 805: ...estination port to match the filter Enter a destination port only if you choose a TCP or a UDP protocol If you do not want to include the source port in your filter choose IGNORE To include a destinat...

Page 806: ...the IP filters are applied The maximum number of IP Filter Group entries you can add to a QoS Policy is 31 To create an IP filter group table entry 1 On the navigation tree click the Services key and...

Page 807: ...Rules heading 3 Click the IP Filter Group Table tab 4 Click the IP Filter Group you want to delete 5 On the Configuration menu click Delete IP Filter Group Entry A confirmation dialog box opens 6 Clic...

Page 808: ...Modify the Action parameters 6 Click the Save button Deleting an Action entry To delete an Action 1 On the navigation tree click the Services key and the Policy Management key 2 Click the QoS key and...

Page 809: ...les heading before you can choose it from this box Filter Type Shows the type of filter group that is associated with this policy This is a read only attribute Interface Group Select the Interface gro...

Page 810: ...y 5 On the Configuration menu click Modify Entry The Policy screen appears 6 Change the Policy attributes 7 Click the Save button Deleting a policy To delete a policy 1 On the navigation tree click th...

Page 811: ...814 Viewing COPS statistics and capabilities You can view a list of the capabilities of the COPS client and view the COPS objects provided by all of COPS server connections To view COPS capabilities...

Page 812: ...alue of 0 zero indicates that the client should not send any unsolicited accounting reports In Packets The total number of COPS packets that the client has received from this COPS server marked for th...

Page 813: ...new connections Bad Ctype The total number of COPS packets that the client received from COPS servers marked for the selected client type containing a COPS protocol object C Type not defined for the...

Page 814: ...on heading The COPS Client Server screen appears 3 Click the COPS Client Server entry you want to modify 4 On the Configuration menu click Modify Cops Client Config Entry The COPS Client Server screen...

Page 815: ...the Configuration heading The COPS Client Server screen appears 3 Click the COPS Client Server Retry Data tab The COPS Client Server Retry Data screen appears 4 Configure the COPS Client Server Retry...

Page 816: ...Policy Server Control The default value is Disabled Note If you enable Dynamic Management local policy control is disabled Policy Agent State Shows the current status of the policy Agent The possible...

Page 817: ...owing table 12 Press the Tab key to save your settings Table 256 Policy Class Support Attribute Description Policy Name Shows the name of the policy Current Instances Shows the current class entries M...

Page 818: ...818 Configuring the Policy Agent characteristics N0008589 3 3...

Page 819: ...uring IP Firewall Filters for an interface on page 821 Accessing Unified Manager through the Firewall on page 829 Packet filtering A packet filter is a firewall facility that inspects incoming and out...

Page 820: ...tries to block valid users from accessing a resource or a server Stateful filtering supports TCP UDP IP and ICMP Stateful filtering supports the following applications H 323 FTP HTTP POP3 Telnet SMTP...

Page 821: ...an Output Filter for a Firewall Filter Interface on page 827 Configuring the order of the Output Filters for an interface on page 828 The following procedures describe how to configure a single inter...

Page 822: ...ou turn on the Default Rules you cannot access Unified Manager on this interface Note You must still specify an H 323 rule to allow IP call voice traffic This setting only allows the IP telephone to c...

Page 823: ...The default is IP Source IP Type Allows you to specify if the Source IP is Fixed or Dynamic Use Dynamic when the IP is assigned by an outside source For example your Internet Service Provider ISP ass...

Page 824: ...on standard FTP ports Select No if the Destination Port Range does not contain non standard FTP ports If your FTP server behind the Business Communications Manager listens on a non standard port you m...

Page 825: ...sage appears that asks you to confirm the deletion 4 Click the Yes button Note When you set filters make sure you allow the flow of packets going to the RPC port port 135 TCP or UDP DCOM ports and the...

Page 826: ...ample 1 Rule 1 is configured to Pass TCP protocol 25 from any IP address to 10 10 10 20 Rule 2 is configured to Block any TCP protocol from any IP address to any IP address If Rule 2 is placed before...

Page 827: ...r a Firewall Filter Interface on page 823 4 Click the Save button Modifying an Output Filter for a Firewall Filter Interface 1 Click the Output Filter Rules Setting tab The Output Filter Rules Setting...

Page 828: ...e 1 Rule 1 is configured to Pass TCP protocol 25 from any IP address to 10 10 10 20 Rule 2 is configured to Block any TCP protocol from any IP address to any IP address If Rule 2 is placed before Rule...

Page 829: ...nge Mask Appropriate mask or blank if IP Type is Dynamic Destination Port Range RPC Port 135 Table 261 Input Rule Configuration for Unified Manager DCOM Type of filter Input Filter Protocol TCP Source...

Page 830: ...tion Range Mask Appropriate mask or blank if IP Type is Dynamic Destination Port Range 443 Note The order of these three rules does not matter as long as these rules come before more general rules Tab...

Page 831: ...dialup interface link For example if a Business Communications Manager is configured with two LANs and one ISDN dialout interface then these Firewall rules should be placed on both of the LANs Table 2...

Page 832: ...832 Firewall rules for Business Communications Manager with Dialup interfaces N0008589 3 3...

Page 833: ...ettings BRI and PRI line types on page 845 CallPilot regions on page 847 Region based system settings The tables in this section provide information about different settings that affected by the regio...

Page 834: ...Brazil CALA Global PRC Australia Brazil CALA Global PRC South American and Central American countries are assigned to regions in the following way Caribbean includes Antigua Bahamas Barbados Bermuda C...

Page 835: ...lish Switzerland German Euro French Italian NA English Table 266 South Central America language breakout Language Spanish English French Portuguese Country Dominican Republic Jamaica Puerto Rico Argen...

Page 836: ...he Business Communications Manager and the regions that can use each type Table 267 Companding law Companding Law mu law A law Caribbean Hong Kong North American Taiwan Australia Brazil CALA Denmark F...

Page 837: ...les that can be used within the related area Table 269 Module availability by profile Region DSM ASM ASM CTM 4X16 GATM BRI DTM DECT Australia 9 9 9 9 9 Brazil 9 9 9 9 Caribbean 9 9 9 9 9 CALA 9 9 9 9...

Page 838: ...regions and the Trunk Modules you can connect to the FEM Table 270 Trunk availability by region Region BRI S T 2 4 BRI U2 4 Analog DID Analog E M Analog CLID Country specific analog trunk card Austral...

Page 839: ...bean North American NI 2 NI 2 NI 2 4ESS DMS100 DMS250 MCDN Loop E M DID Ground Fixed trunk types Hong Kong Taiwan ITU T ITU T ITU T Loop E M DID Ground Fixed trunk types Denmark France Germany Global...

Page 840: ...LI Number display Centralized voice mail Centralized voice mail Call Charge Indication CCI Camp on Call Offer Call Charge Rate Indication CCRD ISDN Call Connection Limit Loop avoidance Network Call Tr...

Page 841: ...he Global region except for the default to local languages and local tones and cadences The Region for the Caribbean is the same as the North American region except that it supports the 7000 digital p...

Page 842: ...t 12 00 end 13 00 start 12 00 end 13 00 Service 4 start 00 00 end 00 00 start 00 00 end 00 00 start 00 00 end 00 00 Service 5 start 00 00 end 00 00 start 00 00 end 00 00 start 00 00 end 00 00 Service...

Page 843: ...file ID market dependent defined in application but controlled by market profile ID ONN Blocking VSC for analog tone n a n a 141 VSC for analog pulse n a n a 141 VSC for BRI n a n a 141 VSC for PRI n...

Page 844: ...s by profile Profile Restriction filter Restriction override Restriction override Restriction override Restriction override Restriction override Restriction override UK 1 0 0600 1 010 5 010 1 00 6 Nor...

Page 845: ...the local service provider does not support disconnect supervision for digital loop start trunks Ground start trunks work with T1 only By configuring lines as ground start the system will be able to...

Page 846: ...g all the nodes and worrying about a lot of downtime Most functionality over DPNSS lines is transparent once the DPNSS is programmed into the system DPNSS allows a local node acting as a terminating n...

Page 847: ...ng VM Group list lead digit 9 Country log header Access version s VM version SC maximum lines 10_20 334 TA Admin Name Voice Mail AMIS enabled Bilingualism enabled digital network access enabled Fax fe...

Page 848: ...mber length National Number Length Maximum CLID display 88 False True 7 8 11 8 9 10 11 7 8 9 16 Australia 9 9 9 9 9 CALA 9 9 9 9 9 Caribbean 9 9 9 9 9 Denmark 9 9 9 9 9 Europe 9 9 9 9 9 France 9 9 9 9...

Page 849: ...documentation for the handsets for the specific product to find out how to use the codes on each type of telephone The Business Communications Manager Telephone Features User Guide provides details ab...

Page 850: ...ode 82 64 Line Pool Call Log options 84 65 Messages View Directed Pickup 76 66 Voice Call Display Voice Mail DN skillset or IVR DN 985 67 Saved Number Redial Do not Disturb 85 68 Class of Service Do n...

Page 851: ...call 989 805 Test telephone display Ring Again 2 806 Static Time Ring Again Cancel 2 806 Static Time Cancel Ring Type 6 807 Ringing Signal Call Ring Volume 80 808 Long tones Ringing Signal Call 807 8...

Page 852: ...ce on 871 980 Express Messaging Turning Routing service off 873 981 Voice Mail login Turning Routing service on2 873 982 Voice Mail Operator settings View active services 870 984 Call Forward to Voice...

Page 853: ...sage to another set within the network 1 Cancel Send Message Cancel a message you sent to another set within the network 2 Ring again Sets Ring again feature 3 Conference Transfer Initiates call betwe...

Page 854: ...M supervisor 75 Group Pickup Allows the user to answer a call made to another set within the Pickup group 76 Directed Pickup Allows the user to answer any telephone that rings within the system 77 Cal...

Page 855: ...hange the ringing service schedule 872 Restriction Service Allows the user to change the restriction service schedule 873 Routing Service Allows the user to change the routing service schedule 88 Voic...

Page 856: ...x greeting or leaving a message 988 Voice mail direct 989 Record call 900 IP Services List IP telephones only Allows the user to access a feature menu This is the same menu that is accessed by pressin...

Page 857: ...ramming on page 870 Welcome to ISDN Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving voice data images text and other informatio...

Page 858: ...m call Types of ISDN service Two types of ISDN services lines are available Basic Rate Interface BRI and Primary Rate Interface PRI Each line is made up of separate channels known as B and D channels...

Page 859: ...r has one or two of these connections for each BRI link and one for each PRI link Without Layer 2 call processing is not possible and there is no dial tone Layer 3 Also a logical connection between th...

Page 860: ...I services and features These are the services and features provided over PRI lines Call by call service selection NI 2 protocol Emergency 911 dialing internal extension number transmission access to...

Page 861: ...ut ordering ISDN service in North America see Ordering ISDN PRI on page 868 and Ordering ISDN BRI on page 868 The terminal equipment TE connected to the Business Communications Manager system can use...

Page 862: ...be routed based on various schedules The service types that may be available depending on your service provider are described below Public Public service calls connect your Business Communications Ma...

Page 863: ...ant console The actual digit string 911 is not hard coded into the system More than one emergency number can be supported If transmission of internal extension numbers is not required or desired then...

Page 864: ...ther switch using a PRI link If the other switch is loop timed to your Business Communications Manager system your DTM PRI can be designated as a timing master If your Business Communications Manager...

Page 865: ...ference Point The T reference point connections provide a point to point digital connection between the ISDN network and Business Communications Manager Refer to the figure below A T loop provides lin...

Page 866: ...module and FEM The Business Communications Manager derives timing from the network using T reference points loops Terminal equipment on S reference points loops derive timing from the Business Communi...

Page 867: ...vices Business Communications Manager BRI is compliant with National ISDN 1 and PRI is compliant with National ISDN 2 Business Communications Manager does not support EKTS Electronic Key Telephone Sys...

Page 868: ...ring ISDN PRI Service Outside of Canada and the United States Outside of Canada and the United States order Euro ISDN PRI and or BRI service from your service provider Set the Business Communications...

Page 869: ...to point network connections T loop Check with your service provider for more information about Multi Line Hunt Any of the ISDN packages will allow you to use sub addressing but your ISDN TE must be...

Page 870: ...omplete module installation instructions and safety precautions see the Business Communications Manager Installation and Maintenance Guides 1 Collect the information supplied by your service provider...

Page 871: ...ons on page 289 5 Configure the loop type settings a If the module uses a T loop enter the following configuration information for North America only as supplied by your service provider the SPID assi...

Page 872: ...ur BRI lines are ready to be programmed in the same way as analog lines You can for example place them in pools and assign them to Business Communications Manager telephones and ISDN terminal equipmen...

Page 873: ...ontain a CDN of 763 1234 the CDN will be truncated to the 4 digits 1234 1234 matches the DISA DN the call will be answered with DISA Method 2 North America only Use incoming Call by Call CbC Service r...

Page 874: ...programmed with eight ISDN DNs but you cannot exceed a total of 58 ISDN DNs for the Business Communications Manager system S or LT Loop DN Once you have assigned ISDN DNs to a loop designate one of t...

Page 875: ...ta packets To support the D packet service your ISDN network and financial institution must be equipped with a D packet handler To convert the protocol used by the transaction equipment to the X 25 pr...

Page 876: ...876 ISDN Programming N0008589 3 3...

Page 877: ...unit connects one analog device to the Business Communications Manager system through a port on a Digital Station Module DSM Refer to the following table to review feature availability based on the a...

Page 878: ...headings General Capabilities continued ATA settings Name Paging ATA answer timer o Control set D Dial ATA tones Call log passwords o Priority call ATA use Line Access Auto hold Msg indicate Prime li...

Page 879: ...DNs 3 Click on the DN record DN XXXX for an analog device 4 Click on the General heading Figure 223 General screen example 5 Use the table below to assign a name to the analog device Table 285 General...

Page 880: ...e at a time on a fax machine You can assign any number of line pools to an analog device If all lines in the pool are taken the user receives a busy signal To assign lines 1 Click on the key beside th...

Page 881: ...ped to receive CLID Choose N to disable the analog telephone from receiving call display information Use this setting if the telephone does not have a display or if you do not want to provide call inf...

Page 882: ...compatibility These fields are shown with a red asterisk in Figure 227 on page 883 Table 287 Prime line field Attribute Values Description Prime line None Pool A to O I C intercom Line line number Se...

Page 883: ...this value to N for analog devices Pickup group None 1 to 9 This setting is for analog telephones Assigns an analog telephone to a pickup group This is a group where all telephones ring until one is a...

Page 884: ...a designated direct dial telephone for the analog telephone This allows the analog telephone user to dial a single digit access code when calling the direct dial telephone If the analog telephone is s...

Page 885: ...dit card verifiers and fax machines Enter pause F78 for the external number The pause feature inserts a 1 5 second delay before the data device starts dialing Enter the line you want the call to use U...

Page 886: ...for analog devices connected to an ASM 8 module ATA Dvc Modem Telephon Default Modem Analog devices can have connectivity issues over BRI PRI lines To alleviate this you can specify the type of device...

Page 887: ...ut indicators This telephone has a separate Mute button It also has a headset button that allows the user to switch from handset to headset without unplugging the headset 7316E digital phone This tele...

Page 888: ...cts a fault ANSI American National Standards Institute This is the ISDN protocol define by the institute for telecommunications standards within North America See also ETSI answer DNs This telephone b...

Page 889: ...res Internal autodial buttons with indicators display a solid indicator when that telephone is busy In BCM 3 5 and newer software Answer DNs can act as auto dial buttons for internal telephones Auto D...

Page 890: ...which rings when a line or a telephone rings You can program an auxiliary ringer to ring when the system is in a selected schedule Enable the auxiliary ringer under Capabilities Services Telephony Ser...

Page 891: ...dundant power supply fans and a mirrored RAID disk system The BCM200 supports two media bay modules and is a stand alone unit These hardware platforms were introduced in conjunction with Business Comm...

Page 892: ...ents byte The amount of space required to store a single character One byte is equal to eight bits C callback Modem security If this feature is enabled a user dialing into the Unified Manager can be c...

Page 893: ...your telephone Analog telephone note To call forward to telephones outside your system you must enter LINK 2 after you dial the external number call information This feature allows you to display info...

Page 894: ...lephony Services General Settings call pickup directed This feature allows you to answer a call ringing at any telephone by entering the internal number of that telephone FEATURE 76 DN call pickup gro...

Page 895: ...or to the dial out string for the route CDP The Coordinated Dialing Plan CDP is used on networked sites each site is viewed as an independent node in that each site has a range of extension numbers i...

Page 896: ...ith a value it calculates based on the identifier The first peer then matches the response with its own calculation If the values match the link is established CHAP is a more secure procedure for conn...

Page 897: ...password The Class of Service password COS defines the set of features and lines available to the user for a call into the Business Communications Manager system The COS password determines which rest...

Page 898: ...gned number with up to 12 digits that the user dials before the outgoing call string The system reads and translates the code into routing and dial out information This code must not conflict with any...

Page 899: ...is a method of implementing QoS service for IP networks DiffServ is intended to improve network performance Instead of applying faster more advanced technology networks are managed by appropriate netw...

Page 900: ...module BCM 3 6 and newer software to provide disconnect supervision on a per device basis disk drive A mass storage device that searches reads and writes data on a disk display A one or two line scre...

Page 901: ...ty including defining the features the user can access the features the telephone supports and the lines that can be used by the telephone to send and receive calls See also DN DNS The domain name sys...

Page 902: ...same physical module DPNSS Digital Private Network Signaling System DPNSS is a networking protocol that provides access to Business Communications Manager features over multiple combined networks Corp...

Page 903: ...t Group DNs as autodial keys Emergency 911 dialing The ability to access a public emergency response system by dialing 911 State and local requirements for support of Emergency 911 Dialing service by...

Page 904: ...ected to an Analog Terminal Adapter ATA2 external paging Use this feature to make voice announcements over an externally installed loudspeaker connected to the Business Communications Manager base uni...

Page 905: ...tocol FTP allows a user on one host to access and transfer files to and from another host over a network On the Internet FTP refers to a tool for accessing linked files full autohold on idle line When...

Page 906: ...tandard for using IP to send voice and video within intranets and on the public Internet handsfree A feature you can use to make calls through your telephone without lifting the telephone receiver Act...

Page 907: ...level Data Link Control See HDLC HLC The Home Location Code HLC also known as a Location code LOC is used as part of a UDP dialing plan to identify each node on a private network Hold button Use this...

Page 908: ...one receiver or press the handsfree button A Hotline number can be an internal or external number Assign Hotline under Capabilities Hotline Services Telephony Services System DNs HTTP proxy See web pr...

Page 909: ...ons under DN XXX Line Access Services Telephony Services System DNs intercom keys See intercom button internal channel These are the media processing channels that support voice and data processing fr...

Page 910: ...hout any relation to any other unit of data In the Open Systems Interconnection OSI communication model IP is in layer 3 the Networking Layer IP address The Internet Protocol address is a unique ident...

Page 911: ...ions of ISDN BRI and PRI ISDN call connection limitation See ICCL IVR Interactive Voice Response is an automated telephony application that prompts callers with a combination of recorded menus and pro...

Page 912: ...gramming line appearances including multiples of the same target line and hunt group appearances eKIM The KIM is supported only on BCM 3 5 and newer software The 7316E KIM combination is called a Cent...

Page 913: ...routes which are then assigned a destination code line redirection This feature allows you to redirect all calls from an incoming line usually to a destination outside the system After you redirect a...

Page 914: ...n or your service technician will direct you when you need to use these tools MCDN Although defined as a Meridian Customer Defined Network this network protocol provides Meridian system attendant feat...

Page 915: ...to as the Central Processing Unit CPU modem A communications device that allows computers to exchange data over telephone lines A modem uses electronic processes called modulation and demodulation Th...

Page 916: ...e also ANSI navigation key This is the small icon beside many of the headers in the Unified Manager navigation tree Clicking on the icon reveals any subheadings beneath the main heading navigation tre...

Page 917: ...etwork Personal computers and workstations on local area networks LANs typically contain a network interface card specifically designed for the LAN transmission technology such as Ethernet or Token Ri...

Page 918: ...sion Control Protocol TCP layer of TCP IP divides the file into pieces of an efficient size for routing Each of these packets is separately numbered and includes the Internet address of the destinatio...

Page 919: ...wledgement terminates the connection or offers the requestor another chance Passwords are sent without security and the originator can make repeated attempts to gain access For these reasons a server...

Page 920: ...s you to assign an Answer key from the non existent telephone to an existing telephone This might be used in the case where a customer number has been changed but the number still gets used Rather tha...

Page 921: ...ect a line PRI Primary Interface PRI ISDN lines use 23 B channels North America and a D channel 23B D E1 PRI provides 30 B channels and a D channel 30B D prime line The line the system selects for you...

Page 922: ...XX Trunk Line data Line Type Services Telephony Services Lines programming Setting the way the Business Communications Manager system works Programming includes system wide settings and separate telep...

Page 923: ...QSIG is an ETSI International standard signaling for multi vendor peer to peer communications between PBXs and or central offices Quality of Service See QoS R RAM Random Access Memory Computer memory...

Page 924: ...emote access The ability to dial into a Business Communications Manager system from outside the system and use selected features The Class of Service determines which lines features and dialing capabi...

Page 925: ...the general restrictions Configure filters under Restriction filters Services Telephony Services restrictions Restrictions are numbers you cannot dial when that dialing filter is in effect You can us...

Page 926: ...outer in the network uses the routing table information to determine the next host to route a packet to for a specified destination RIP is considered an effective solution for small homogeneous networ...

Page 927: ...ommunications Manager or to a CAP configuration Legacy 7324 CAP module CAP configurations require a SAPS for all modules 7316E KIM CAP configurations only require a SAPS if more than four KIMs are con...

Page 928: ...ock allows any change or any feature Assign the Set lock under DNXX Restrictions Set Restrictions Services Telephony Services System DNs set relocation This feature maintains the personal and system p...

Page 929: ...ID Most telephone companies in North America use the Generic SPID Format which is a 14 digit number The first 10 digits identify the telephone number called the Directory Number DN The remaining four...

Page 930: ...SM 16 connects a maximum of 16 digital telephone telephones to the system The 32 port digital station media bay module DSM32 connects a maximum of 32 digital telephone sets to the system The Analog St...

Page 931: ...es When you configure an external number into a system speed dial including a name the system will display the name defined in the system speed dial list if an incoming call number matches a specified...

Page 932: ...etween the two TAPI The Telephony Application Program Interface TAPI is a standard program interface that lets you and your computer communicate over telephones or video phones to people or phone conn...

Page 933: ...ing A token ring is a network topology and data signaling scheme where a special data packet called a token is passed from one station to another along an electrical ring A transmitting station takes...

Page 934: ...vice Schedules schedule name Services Telephony Services Scheduled Services trunk anti tromboning See TAT trunk media bay modules A computer module which provides access to telecommunications trunks T...

Page 935: ...P however UDP does not provide the service of dividing a message into packets datagrams and reassembling it at the other end Specifically UDP doesn t provide sequencing of the packets that the data ar...

Page 936: ...T1 line is a digital line that allows some of the 24 lines to be used for standard telephony traffic and some of the lines to be used as a WAN connection When you use a the UTWAN feature a single DTM...

Page 937: ...l RTP to help ensure that packets get delivered in a timely way The Business Communications Manager provides VoIP trunks that access a gateway on the system The gateway receives packetized voice trans...

Page 938: ...atch file transfer traffic gets equal priority with other high bandwidth use traffic Wide Area Network See WAN wild card In the Unified Manager dialing rules the character A is used to represent any d...

Page 939: ...an eCAP 445 eKIM 901 handsfree 230 7406 overview 234 78 1 5 second pause 332 804 wait for dial tone code 332 808 long tones 332 911 dialing 901 emergency dialing 222 enhanced configuration 360 A abso...

Page 940: ...s 905 AdminUserGroup 122 advice of charge end of call AOCE ETSI QSIG networking 547 agent busy ready 908 847 853 agent login log out ACD 904 853 agent login log out 904 847 AH encryption protocol 765...

Page 941: ...s Answer DNs 220 basic enhanced extended 465 467 Call Center warning 465 Answer mode 251 253 258 263 264 269 Answer timer 144 answer type answer DNs 413 Answer with DISA trunk mode 250 268 answering c...

Page 942: ...ed ID 454 auto dial description 887 Auto DN overview 206 auto DN definition 887 auto dumping call log 231 auto hold full 903 per telephone 887 Auto Hold 73 847 auto hold for incoming page 418 auto hol...

Page 943: ...base station description 889 basic filter 595 basic packet filters see also stateless 817 basic rate interface see also BRI 890 baud rate 889 BayStack data module 190 module programming 190 B channel...

Page 944: ...nging system domain 112 changing system time 111 creating IPSec tunnel 779 780 dial up support 687 frame relay 716 hardware overview 100 identifying software version 110 IP Routing global protocols 70...

Page 945: ...ched digital 349 Tie lines 349 Translation mode 151 Call Center active DNs 371 agent busy ready 908 847 agent login log out 904 847 Answer DN warning 465 DN length change 294 DSP resources 615 MSC cus...

Page 946: ...val code 891 SWCA buttons 929 Call permission 595 Call Pickup Directed Pickup 219 Group Pickup 220 call pickup directed Feature 76 892 Call Queuing at telephone 801 852 call queuing Feature 801 892 Ca...

Page 947: ...447 programming 444 SAPS 925 stations per system 445 using 218 CAP station 444 CAP KIM assignment 893 901 CAP KIM button programming internal autodial 448 capabilities Add Users wizard 387 auto hold...

Page 948: ...Match length 466 Maximum CLI per line 466 maximum system speed dials 466 network name display 461 OLI and line pools 405 outgoing name and number blocking 484 overview 213 Clid match 461 Clid Match Le...

Page 949: ...view 671 performance graphs and tables 686 PPP parameters 681 sync parameters 678 configuring service settings DHCP LAN 661 DHCP Remote Scope 653 DHCP LAN 644 652 DHCP overview 639 DNS overview 705 Ne...

Page 950: ...bus type 164 DDI Mux module 161 896 encryption methods 764 exporting DHCP 662 fixed channel DDI Mux 165 importing DHCP 663 network wizard 636 Policy DiffServ 793 reconciling DHCP 663 data channel 895...

Page 951: ...rs 820 NAT 737 default settings 896 defaults buttons 7316E 434 delay Camp timeout 478 dial signaling programming 255 258 270 host delay timer 478 link timer 478 Park timeout 478 ring transfer 464 Tran...

Page 952: ...342 long distance access code routing 344 MCDN network 541 numbering overview 208 numbering plan overview 206 overflow routing 347 schedules 341 wild card character 339 wild cards 340 341 destination...

Page 953: ...r codes 893 dial tone stuttered 308 system 308 wait 804 850 wait for F804 332 dialback 121 127 dialiing pre dial 919 dial in setting up callback 127 dial in access 122 dialing automatic dial 222 enblo...

Page 954: ...es 796 overview 793 packet classifiers 797 packet schedulers 795 QoS architecture 794 QoS implementation 897 QoS overview 799 QoS summary parameters 799 queue managers 795 traffic conditioners 795 Dif...

Page 955: ...302 disconnect time ISDN link parameters 695 PPPoE link parameters 702 disk drive 898 display voice mail DN 985 854 display buttons 898 display network name 859 Display Voice Mail DN 985 848 dispositi...

Page 956: ...rt DN 370 Companion 372 CTE media DNs reg d 374 DECT 377 DECT DNs wizard 370 DECT feature non support 416 dialing restrictions 450 disable enable module port 160 display voice mail DN 985 854 DN mappi...

Page 957: ...557 protocol 508 remote access 303 remote paging 303 three party service 551 use auxiliary ringer 269 DPNSS 1 call diversion 551 features 549 550 PBX link 549 terminating node 549 three party service...

Page 958: ...CALA 832 Euro 832 Global 832 parameters programming 150 Quick Start Wizard 106 E911 configuration 360 eCAP eKIM 901 ECAP restore issue 411 echo timeout PPTP summary 755 edge devices DiffServ 794 edge...

Page 959: ...SIG 921 ETSI Euro PRI protocol 335 ETSI QSIG advice of charge end of call AOCE 547 hardware settings 547 malicious call identification MCID 548 network diversion 548 network services 547 networking 54...

Page 960: ...k 74 225 Call queuing 801 219 Camp on 82 225 camp on 82 225 change user speed dial 4 223 Class of Service COS 68 308 Do Not Disturb 85 227 Do Not Disturb on Busy 85 227 Exclusive Hold 79 224 Group Lis...

Page 961: ...ign exchange FX call by call services 349 service protocols 150 foreign exchange FX 860 890 forward calls call forward description 891 Forward no answer delay overview 226 Forward on busy DND on Busy...

Page 962: ...rs dial up 687 LAN resources 666 WAN 673 gold class 796 Ground start redirect to 270 ground start answer with DISA 251 253 258 263 269 auto privacy 250 253 255 258 263 268 dial mode 249 252 255 257 26...

Page 963: ...g by hold 471 SWCA keys 475 tones music or silence 464 hold button description 905 call park 891 held line reminder 905 on hold settings 915 home location code DPNSS 557 Home Location Code see also HL...

Page 964: ...ew 218 programming overview 237 silent monitor 926 SM supervision 417 I ICMP firewall filter settings 769 message control and error reporting 906 ID length carrier access codes 329 ID policy server 81...

Page 965: ...internal autodial button programming 431 CAP KIM button programming 448 internal channel 907 internal line 907 intercom button 907 internal number see also DNs 907 internal user 908 Internal External...

Page 966: ...ewall accessing Unified Manager 827 filter rules 820 filters 817 input filter order 824 input filters 821 interface filters 819 NAT 736 NAT rules restrictions 818 output filter 825 output filter order...

Page 967: ...66 overview 763 PPPoE requirements 699 PPTP restrictions 767 remote accessible networks 775 remote firewall restrictions 767 remote IP pool 785 remote protocol firewall rules 768 remote user 782 remot...

Page 968: ...IP Gateway 694 ISDN call connection limitation ICCL MCDN 532 906 ISDN DNs 372 ISDN terminal adapter 927 ISP connecting PPPoE interface 703 ITG VoIP networking 536 IVR description 909 DSP resources 615...

Page 969: ...ormation 651 658 reserved addresses 657 lease expiration time lease information 651 658 reserved addresses 657 lease information remote scope 658 reviewing 650 lease time LAN DHCP scope 645 remote sco...

Page 970: ...9 260 270 remote restrictions 274 restriction filters 273 restrictions 273 signaling 255 258 270 telco features 275 trunk mode 250 268 trunk line data 248 Use auxiliary ringer 251 253 255 258 260 263...

Page 971: ...n code numbering overview 207 location code UDP dialing plan 911 Location Code see also LOC 905 location code UDP dialing plan 314 lockout user 123 Lockout duration 133 lockout policy 132 failed logon...

Page 972: ...ne 405 remote access from public network 302 loops MWI PRI MCDN loops 146 loss packages line programming 251 270 loss plan setting ISDN or PSTN 148 loss gain settings 272 loudspeaker external page 902...

Page 973: ...etworking 521 special international access code 322 special route codes 333 tandem calls 325 TRO 932 trunk anti tromboning 930 trunk anti tromboning TAT 534 trunk route optimization TRO 533 UDP progra...

Page 974: ...CDN 567 MWI 571 setting 574 message waiting indicator message overview 229 messages cancel code 1 851 cancel send 1 849 direct dial telephones F1 465 express messaging into voice mail 980 853 message...

Page 975: ...es 626 music source 914 PEC cards DSP resources 615 required resources 621 resources evaluation 622 rules for managing 613 signaling channel 926 signaling channels 612 system identification 913 viewin...

Page 976: ...overview 234 network autodial access 504 configuration samples 501 DDI Mux overviews 162 dialout digits 504 overview 102 private systems to Business Communications Manager 502 public network to Busine...

Page 977: ...network shared line pools 515 network diversion 548 node 523 OSPF interface parameters 714 Policy overview 793 PRI call by call services 517 programming MCDN 566 protocols 508 protocols public 501 rec...

Page 978: ...ng outgoing service codes 485 numbering plan dialing plan 897 numbering plans overview 206 NVM 107 O Oakley Key Determination Protocols 763 OAM DN reg d 374 OKIM see also KIM 910 OLI changing DN lengt...

Page 979: ...rotocol 821 source address 821 source mask 821 packet filters IP firewall 817 stateful 818 stateless 817 packet schedulers 795 packet type NAT supported 735 page Add Users Wizard 388 auto hold for inc...

Page 980: ...ram 202 PCI MSC card 918 PCI IIIs 918 peak media channel estimate 614 PEC viewing MSC configuration 625 PEC cards 615 per hop behavior PHB 794 Performance 82 performance graphs and tables UTWAN 189 pe...

Page 981: ...s 702 WAN modem link parameters 691 PPP password identifier 185 673 PPP User UTWAN parameters 181 PPPoE Access Parameters 702 Channel Characteristics 703 deleting an interface 704 dial out user parame...

Page 982: ...elephone delayed ring transfer 464 DRT 900 lines 250 253 255 257 259 261 262 264 266 267 overview 218 232 priority COPS client 812 priority call 919 69 849 852 Add Users wizard 388 allow disallow 417...

Page 983: ...umber target lines 299 private port range NAT rule settings 738 private range mask NAT rule settings 738 private security key 69 private services call 860 private to exclusive lines 920 private call b...

Page 984: ...line 249 252 255 257 259 262 264 265 267 public network callers 502 configurations 501 dialing plan 503 dialing plan programming 315 DN prefix 316 public DN lengths 315 to tandem network 523 public ne...

Page 985: ...s range 646 excluded addresses 648 655 LAN IP address 669 lease information 650 658 remote scope address 654 reserved addresses 649 657 RAS remote access 921 RAS server TCP IP parameters 687 RC2 894 R...

Page 986: ...ng CAP module 447 KIM 447 relocating telephones 465 remind delay held line reminder 922 reminder held line 464 remote system access 301 remote access answer with DISA 898 COS password 895 COS password...

Page 987: ...required 621 signaling channel rules 613 supported LAN resources 665 viewing LAN resources 665 viewing MSC information 624 viewing network resources 635 viewing PEC configuration 625 viewing UTWAN re...

Page 988: ...495 trunk answer 496 turning off 871 850 turning on 871 850 RIP global settings 709 IP routing information 707 IPSec restrictions 767 network interface parameters 711 router information exchange 924 s...

Page 989: ...also RIP 924 Routing Information Protocol see RIP 707 routing protocol OSPF 714 routing service description 925 Routing services about 499 turning off 873 850 turning on 873 850 routing services servi...

Page 990: ...on VoIP trunks 303 reset failed logon attempts count after min 133 SMB client signing 120 SMB server signing 120 split tunnels 784 SSH client 87 system 236 system password 75 system timeout 118 Unifie...

Page 991: ...6 set restrictions defaults 452 remote access COS 306 set time every NTP client 748 sets see also telephones and terminals 364 setting up logging off of Business Communications Manager 86 logging on t...

Page 992: ...e DCOM rules 827 IP firewall 821 port 6800 rules 827 RPC rules 827 source port IKE firewall 768 source range mask DCOM rules 827 IP firewall 821 port 6800 rules 827 RPC rules 827 source routing IP fir...

Page 993: ...156 station modules device status 156 headings 157 Number of busy sets 138 Number of sets 138 State 138 station modules configuration 155 status DHCP summary 643 DNS summary 706 IP firewall summary 8...

Page 994: ...DNs 376 defaults by region 839 delayed restart 114 dial tone 308 line redirection 418 sample network configurations 501 speed dialing 223 template Quick Start Wizard 106 system access remote 301 syste...

Page 995: ...T1CT2 Plus 832 T7316E KIM 910 T7406 button defaults 437 tab help access 86 tabbed pages 81 85 tandem calling remote access on private network 930 tandem calls MCDN special labels 325 tandem network pr...

Page 996: ...contrast 428 control sets 402 dialing options 428 dialing restrictions 451 direct dial 321 distinct ring in use 428 DN length 295 DND on busy 416 Edit DN Record Templates Wizard 379 external autodial...

Page 997: ...planning 200 process map 197 programming 195 square system 201 telephony systems square 927 Telnet activating 89 replacement 87 secure alternative see SSL 927 security 89 see also SSL 931 text based i...

Page 998: ...Camp on 225 cancel 70 850 delayed ring transfer DRT 900 initiate 3 851 initiating at telephone 70 852 priority call 69 852 ring delay 464 SWCA calls 474 SWCA overview 225 to voice mailbox 986 850 via...

Page 999: ...920 private dialing plan 933 private DN lengths 314 private network ID 314 T 38 fax protocol 933 unanswered by me autologging 427 unanswered calls prime telephone 232 unassigning lines Hunt groups 585...

Page 1000: ...28 allowing or blocking access 129 callback 125 callback number 125 delete 126 domain user group 123 interface timeout 118 lockout policy 123 password policy 123 status 125 User Profile warning 104 us...

Page 1001: ...operator settings 982 850 resource calculator 617 set up operator 981 853 transfer to mailbox 986 854 voice bus path 615 voice ports 617 VoIP trunk MWI interoperability 543 voice message external cen...

Page 1002: ...dial out user parameters 703 primary connection 732 PVC Configuration 179 PVC congestion control 680 Quick Start Wizard 105 resource calculator 616 resource settings line parameters 677 restarting rou...

Page 1003: ...c settings 789 wireless base station 889 wizard saving pages 395 Wizard Instance Timeout Message 105 wizards accessing 103 Add Users Wizard 385 description 936 disabling Quick Start Wizard 103 Edit DN...

Page 1004: ...1004 Index N0008589 3 3...

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