Nortel BCM 3.7, Manual

Page: 554 / 1004

554 DPNSS 1 features
N0008589 3.3
• Diversion On No Reply diverts calls that go unanswered after a specified amount of time. This
feature is programmed in the Unified Manager.
• Bypass Call Diversion overrides all call forward features active on a telephone over a DPNSS
line. An incoming call to the telephone will not be forwarded; instead, the telephone will
continue to ring as if call forward were not active. This feature is used to force a call to be
answered at that location. Bypass Call Diversion is a receive-only feature on Business
Communications Manager, and cannot be used from a Business Communications Manager
telephone.
• Follow-me Diversion is also a receive-only feature. It allows the call forwarded destination to
remotely change the Business Communications Manager call forwarding programming (Call
Forward All Calls (CFAC) feature) to a different telephone.
TIPS: Business Communications Manager CFAC must be active and the destination
set/PBX system must support the feature.
For example, user A forwards all calls to telephone B, a temporary office. Later, user A moves
on to location C. The user does not have to be at telephone A to forward calls to location C.
Using telephone B and Follow-me Diversion, the user can forward calls from A to location C.
Follow-me diversion can be cancelled from the forwarded location.
• Diversion on Busy and Diversion on No Reply cannot be cancelled from the forwarded
telephone. These are programmable only by an installer and not by the user.
• If multiple telephones are programmed to take a call, the first telephone to respond will act.
All other telephones responding are ignored. Therefore, if the first telephone to respond has
Diversion enabled, this feature will be invoked.
Restrictions by telephone type
• all variations supported on Business Communications Manager digital and IP telephones
• ATA2/GASM—all variations supported on an ATA
• ISDN—all variations supported on ISDN telephones, except Diversion on Busy and CFWD
Busy
• Portables—all variations supported on portable telephones
Setting Diversion
You set Diversion for DPNSS in the same way as call forward, see “Assigning Call Forward” on
page 421 . You will need to enter the end DN when prompted. You may also need to include the
DPNSS 1 routing number.