Nortel BCM 3.7, Manual

Page: 195 / 1004

195
Programming Operations Guide
Chapter 7
Telephony Services overview
The following sections provide a general overview of the Unified Manager Telephony Services
headings. This group of settings is located under the Services heading on the Unified Manager
main navigation tree. The records under this heading allow you to define how the lines and
telephones in your system operate.
This overview describes the following general process information:
• “Process map: Creating telephony services” on page 197
• “Telephony Services headings” on page 198
• “Planning your telephony services” on page 200
Caution: Programming affects system operation.
Only a qualified system administrator should perform startup, installation and
maintenance programming. Many of the settings affect correct system operation.
Planning: When you are ready to start planning your telephony system, the sections
called
“Telephony feature planning” on page 205 provides a quick reference
guide to programming telephony features. Features are divided into sections
based on task, and each feature provides links to the part of the document
where detailed programming information resides.
Using Wizards: When you need to configure a number of telephones, the Edit DN Record
Template and Add Users Templates wizards provide many of the
programming details for telephone operations in easy-to-apply wizard
applications. Refer to
“Configuring DNs using the Wizards” on page 381 .
Connecting: What lines and what type of devices are available to the system is determined
by which media bay modules are active on your system. Refer to
Chapter 5,
”Configuring resources — media bay modules” on page 135 , and to the
installation charts from the Business Communications Manager Installation
and Maintenance Guide
.
Configuring: The headings under Telephony Services allow you to program and manage
all the voice components associated with Business Communications
Manager. You can set up lines and trunks, define settings for individual
telephones, and customize your telephone network to suit your requirements.
IP telephony: IP telephones and voice over IP (VoIP) trunk configurations have additional
screens not located under
Telephony Services . These screens are located
under Services, IP Telephony . Refer to the IP Telephony Configuration
Guide for details about configuring IP telephones and voice over IP (VoIP)
trunks.
Doorphone The Digital doorphone provides an intercom system at security doors. One or
more internal telephones can receive notification from the doorphone. Refer
to the BST doorphone documentation for configuration details for this piece
of telephony hardware.