Nortel BCM 3.7, Manual

Page: 225 / 1004

Handling calls 225
Programming Operations Guide
Parking or transferring calls
• Transfer calls (call forward) : Allows you to direct a call to another telephone internally or
externally. To transfer a call to an external destination, you need to know the line pool or
destination code to route the call. (
FEATURE 70). You can also set up a telephone to
automatically send calls to another telephone or to a voice mail box if the telephone is not
answered or if it rings busy.
• Camp-on: Use this feature to ( FEATURE 82 ) transfer an external call to another telephone
when all the lines assigned to that telephone are busy. A message appears on their display and
they hear the camp-on tone if all lines remain busy, or the call gets transferred to a free line
when one becomes available. If your system is part of a private network that uses the Meridian
call attendant as part of a centralized voice mail system, the attendant can use camp-on to
camp a call on any telephone in any system on the network.
• Call Park ( FEATURE 74): Use one of 25 possible codes to park a call on the system. These
codes include the Call Park prefix, which can be any digit from 1 to 9, and a two-digit call
number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is
assigned Call Park retrieval code 101. You must also set a delay period for when the call
returns to the telephone from which it was parked. You can also determine the order used to
assign the codes (Park mode).
• Callback: When you direct a call you have answered to another telephone, the system
monitors the call to make sure it is answered. If no one answers the call within a set length of
time, the system returns it to you.
Sharing calls by parking on SWCA buttons
System-wide call appearance (SWCA) keys ( FEATURE *521 to FEATURE *536 ) allow you
to control call park and retrieval features on any type of line, across the local system. These
features expand the Business Communication Manager call park and call retrieve features by
providing visual indications of the status of any call parked on a SWCA button that has indicators.
The calls can also be controlled by directly entering the SWCA feature codes.
Programming : “Forwarding calls” on page 226
Programming :
• “Understanding access codes” on page 320
• “Setting system timers” on page 479
• “Programming Feature settings” on page 465
Programming : “Setting system timers” on page 479