Nortel BCM 3.7, Manual

Page: 219 / 1004

Answering calls 219
Programming Operations Guide
and telephones.
Telephones with KIMs or CAP modules that are not configured in system programming allow
only memory button programming on the modules. In this case, the KIM is known as an
OKIM (ordinary KIM).
• Hunt groups: This feature allows you to create groups of telephones that are assigned to a
single DN. This provides the capacity for call groups that are dedicated to specific products or
projects, and provides the flexibility of determining how the calls will be presented to the
group.
• Ringing groups: If you set up call scheduling on the system, you can define groups of
telephones into ring groups, which allows you to specify schedules where Trunk Answer can
be used within the ring group to answer incoming calls, even on telephones which do not have
that line specifically assigned. You can also define a second direct dial set for a ringing group.
• Other options: There are optional applications which allow you to set up service centers and
customized mailboxes. These are described in the CallPilot documentation suite.
Pick up features
There are a number of features you can use to pick up calls, including calls that do not come
directly to your line buttons:
• Call Queuing: This feature code ( FEATURE 801 ) allows you to answer the next incoming
call. The feature selects the call with the highest priority, if there are a number of calls arriving
at the same time. Call Queuing answers incoming external calls before callback, camped, and
transferred calls. There is no programming for this feature.
• Directed Pickup: This feature allows a user to answer any telephone that is ringing in the
system.
Programming :
• “Identifying the telephone (General heading)” on page 403
• “Configuring CAP/KIM assignment” on page 447
• “Programming CAP/KIM buttons” on page 449
Programming : “Configuring Hunt groups” on page 577
Programming : “Configuring ringing service” on page 496
Programming : “Programming Feature settings” on page 465