Nortel BCM 3.7, Manual

Page: 589 / 1004

Monitoring Hunt groups 589
Programming Operations Guide
Monitoring Hunt groups
The Business Communications Manager system offers two ways to monitor hunt group activity.
You can use Silent Monitor (
“Setting up Silent Monitoring” on page 589 ) to actively monitor
current calls or you can use the Hunt Metrics tables ( “Using Hunt group metrics” on page 591 ) to
get an overview of how each hunt group is performing.
Setting up Silent Monitoring
To set up Silent Monitoring for your system:
1
Click on the keys beside Services , Telephony Services
, and
General Settings .
2 Click on Silent Monitor.
The Silent Monitor screen appears in the right frame.
Figure 206 Silent Monitoring system settings
3 The following table describes the settings that define how the silent monitor feature will work
on your system:
Table 135 Silent monitor system settings
Field Values Description
Monitoring mode Silent
Non silent
Choose Silent if you want supervisors to be able to break into
a hunt group conversation without giving an indicator of their
presence.
Choose Non silent if you want the hunt group member and
the caller to hear a conference tone when a supervisor
breaks into a hunt group conversation.
Note: Initial monitoring is muted at the supervisor set. If the
supervisor wants to speak within the conversation, a display
key on the two-line display becomes available, once the
connection is established.
The default changes based on country profile.
SM sets 1 to 30 Indicate the number of two-line telephones in your system
that you will allow to be used as supervisory telephones.
(Default: 5)
SM passwd XXXXXX A six-digit set that must be entered after the supervisor
presses
FEATURE *550. To maintain system security,
change this password frequently. (Default: 745368 (SILENT))