Nortel BCM 3.7, Manual

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Programming Operations Guide
Chapter 2
Introduction
The Business Communications Manager includes software and hardware components that provide
telephony, voice messaging, interactive voice response (IVR), data networking, and IP telephony.
The web-based navigation tool, Unified Manager, provides easy access to all operations and
maintenance programming on the Business Communications Manager system at a single site. For
more information about Unified Manager, see
“Using the Unified Manager” on page 80 .
This section includes the following topics:
• “System configuration process maps” on page 92
• “Finding your way around” on page 98
• “Business Communications Manager hardware” on page 100
• “What do media bay modules do?” on page 102
• “How does the system connect to the network?” on page 102
• “Additional Business Communications Manager applications” on page 102
With the introduction of BCM version 3.5 software, there was an increase in the awareness
of security in regards to access to the Unified Manager, both by administrative users and by
client applications. The icon shown to the left, when used within this document, denotes
points of security that you need to consider when setting up or using your system.
• This software includes a generic security certificate that provides an increased level of
encryption ability. You can replace this certificate with a site-specific certificate. Since
encryption levels have some dependencies to the version of Windows operating systems, the
defaults are set at a mid-range level to allow for clients using earlier versions that do not
support strict encryption requirements. You can reset these levels higher or lower.
• This version also provides more control over password policies, that allow you to determine
the complexity of the passwords you want to assign to the users who do programming in the
Unified Manager. You can also determine if you want the system to lockout users who have
entered an incorrect password after a specified of times.
• Finally, a more secure front end application to the text-based interface is being introduced. The
PuTTY application uses SSH to provide a secure connection to the text-based interface. The
application is downloaded to a user’s computer, rather than being resident on the Business
Communications Manager, like Telnet.
The Network Configuration Manager provides multi-site network management. This process is
described in a separate set of user guides.
Figure 13 on page 93 , Figure 14 on page 94 , Figure 15 on page 95 , Figure 16 on page 96 , and
Figure 17 on page 97 provide an overview of the processes for operating the Business
Communications Manager system.
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