Nortel BCM 3.7, Manual

Page: 231 / 1004

Track your incoming calls 231
Programming Operations Guide
Call Log can help you to
— keep track of discarded calls or calls not answered
— track patterns for your callers (for example volume of calls and geographic area of calls)
— record caller information quickly and accurately
— build a personal telephone directory from log items
This feature allows users to:
— manually log a call ( FEATURE 813 )
— delete old log items ( FEATURE 815 )
— view the log ( FEATURE 812 ) or about a current call ( FEATURE 811 )
— view charges for a call ( FEATURE 818 )
— view details about a specific item
— make a call using a call log entry
Information such as long distance indicator and the caller name and number may not show in
the log. The appearance depends on the Call Display services provided by your local telephone
company and the local telephone company of the caller.
Auto dumping: Ensure that you have autodumping ( FEATURE 815) is enabled on any
telephones that have call logging active, otherwise, the logs fill up and subsequent calls do not
get logged.
• Malicious Caller ID (MCID): This feature records caller information at the central office for
the last external call on the active ETSI ISDN line. This feature must be available from your
service provider before you activate it in your system.
If this service is active on the line, you must press FEATURE 897 within 30 seconds after a
caller hangs up, and before you hang up.
Programming :
• “Identifying the telephone (General heading)” on page 403 (call log password)
• “Defining user preferences” on page 428 (call log options)
• “Call log notes” on page 430
Programming : “ETSI Euro network services” on page 549