Nortel BCM 3.7, Manual

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Prevent calls from ringing at your telephone 227
Programming Operations Guide
— if the voice mail system is on a remote system, ensure that the correct routing codes are
added to the voice mail forwarding dial string.
— if calls are being forwarded to telephones or voice mail outside the system, ensure that
Allow redirect is set for the telephones.
• Line redirection: This feature ( FEATURE 84) allows you redirect all calls coming in on a
specific line to a telephone outside the office. You can decide to redirect all, or just some, of
your external lines. You also specify whether the user will hear a ring each time a call is
redirected. In programming, you can allow/disallow this feature for each telephone. The
telephone must have this setting enabled to allow call forward outside the system, such as for
external voice mail.
You can also set up line redirection on a system level. This can be cancelled for the line(s)
from a telephone with line redirection allowed.
Prevent calls from ringing at your telephone
To maintain your privacy, you can use one of these features to block calls or ensure a private line:
• Do Not Disturb: Use this feature ( FEATURE 85) to forward your calls to the prime
telephone when there is no other telephone on which the line appears. If there is another
telephone that shares the same line, the call can be answered by that person. The Delayed Ring
Transfer feature transfers all calls not answered, to the prime telephone after a defined time.
Do Not Disturb also prevents voice calls from alerting at your telephone. Voice calls appear as
normal intercom calls. Use
FEATURE #85 to cancel DND.
• DND on Busy: When you are busy on a call and a second call comes in, your telephone alerts
you to the second call with a light ring. If you find this second call and ring is disruptive, you
can prevent a second call by assigning Do Not Disturb (DND) on Busy to your extension.
If you use DND, the line indicator for an external incoming call flashes, but your telephone
does not ring. Internal and private network callers hear a busy tone instead of ringing when
you are on the telephone. External callers are transferred to the prime set used in your system
or to your voice mail. Forward on Busy takes priority over DND on Busy.
Programming :
• “Configuring centralized voice mail” on page 563
• “Configuring the Capabilities features” on page 418 (Allow redirect)
Programming :
• Allow redirect: “Configuring the Capabilities features” on page 418
• System-level redirect: “Assigning Trunk/line data” on page 248