Nortel BCM 3.7, Manual

Page: 475 / 1004

Configuring system-wide call appearance groups 475
Programming Operations Guide
Figure 162 SWCA indicators, incoming call from an intercom (auto SWCA association for intercom is on)
Transferring calls between SWCA groups
Calls can still be transferred between groups. If a call received at one group seems more
appropriate for a different group, the user manually enters a SWCA code that applies to the other
group. Once the call successfully transfers, it is dropped from the SWCA key of the first group.
If the call needs to be handled by a telephone without SWCA key assignments, the call can be left
parked on the original associated SWCA key. The user who wants to take the call then dials the
SWCA feature code for the call. At this point, the call is dropped from the SWCA key on all
telephones. If the call needs to be assigned back to the group, the user manually enters a SWCA
code for the group to repark the call.
Parking and retrieving calls on SWCA keys
The system administrator determines whether calls automatically associate with free SWCA keys,
or whether the user must manually assign the call, either by pressing a SWCA key, by dialing a
SWCA code, or by pressing the Hold button (refer to
“Hold” on page 477 ).
The system settings also determine if the call is associated with the SWCA key for the duration of
the call or only while the call is parked on the SWCA key.
Manually associating a call
On the digital phones and the IP phones, there are three ways of manually associating a call to a
SWCA key. Note that in all three cases, once the call is parked, the call must be retrieved to make
it active again.
1
If the telephone has assigned SWCA keys, press one of the keys that has no indicator showing.
2 Enter a SWCA park code on the dialpad. If the telephone has a key programmed for that code,
a flashing indicator will appear beside the button.
3 Enter FEATURE *520 and allow the system to automatically assign the call to one of the
defined SWCA keys on your telephone.
Call is answered and
automatically associated to a
SWCA. Call is parked on the SWCA.
Intercom indicator disappears and
the SWCA indicator flashes. Call is retrieved.
A solid indicator appears beside
Intercom and the SWCA indicator
becomes solid on all telephones.
Line 1
Line 2
SWCA1
SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3
Line 1
Line 2
SWCA1 SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3
Line 1
Line 2
SWCA1 SWCA4
SWCA5
SWCA6
Intercom
Intercom
SWCA2
SWCA3