Nortel BCM 3.7, Manual

Page: 476 / 1004

476 Configuring system-wide call appearance groups
N0008589 3.3
Parking a call to a SWCA key
If a call is manually assigned to an SWCA key, the call automatically goes into park mode.
If a call is automatically assigned to an SWCA key when it is answered, you have three choices for
parking the call:
1 Press the SWCA key the call is assigned to. A flashing indicator fill appear beside the button.
2
Enter a SWCA dial code on the dialpad. If the telephone has a key programmed for that code,
a flashing indicator will appear beside the button.
3
Enter FEATURE *520 and allow the system to automatically assign the call to one of the
defined SWCA keys on your telephone, although, not necessarily the same SWCA it was
originally assigned to.
Retrieving a parked call from a SWCA key
You can only retrieve a call if your telephone has an intercom (I/C) button that is free. Refer to
“How SWCA works in a call group” on page 474 .
There are four ways to retrieve a parked SWCA call:
1
Press a SWCA key beside any flashing indicator.
2 Dial the SWCA code that you know has a call parked on it. ( FEATURE *521 to
FEATURE *536 )
3 Dial FEATURE *537 to retrieve the oldest parked call on your telephone.
4
Dial FEATURE *538 to retrieve the most recently-parked call on your telephone.
Note: If you retrieve a call, and then repark it. That call becomes the most recently-parked
call, regardless of where it stood on the original stack of calls.
Internal calls: You cannot retrieve a SWCA call at a telephone that originated the intercom
call.
Call interactions with SWCA controls
Some call features have impacts when activated from or to a call assigned to a SWCA key.
Transferring calls If you transfer the call to a telephone that does not have the same SWCA
keys assigned, the call will disappear from the SWCA key on your
telephone once the call is transferred. If the call needs to be reassigned to
your group, the person who answered the call would manually enter a
SWCA control code that is assigned to your group, to repark the call on
your SWCA key.