Nortel BCM 3.7, Manual

Page: 631 / 1004

Configuring the MSC resources 631
Programming Operations Guide
5 On the Configuration menu, click Modify Custom 1 .
Or, right click the component you want to change and click Modify Custom 1 .
The Custom1 screen appears.
6 Configure the Component parameters according to the following table.
Voice Mail and
ACD Ports Voice Mail and Call Center Ports are communication channels that connect users to the CallPilot
Voicemail and Call Center Software.
DSP resources are required only when a user connects to voicemail or call center. This includes
callers hearing greetings, callers leaving messages, and users accessing their mailboxes.
The minimum value for Voice Mail and Call Center Ports must be 2 or higher, unless you want to
disable CallPilot VoiceMail and Call Center Software.
The maximum value for Voice Mail and Call Center Ports must be 2 or higher, unless you want to
disable CallPilot VoiceMail and Call Center Software.
To disable CallPilot VoiceMail and Call Center Software, change the minimum and maximum
values for Voice Mail and Call Center Ports to zero.
Fax Fax ports are communication channels that connect a fax machine to the Business
Communications Manager.
Fax mail ports are communication channels that connect a fax machine to a fax mailbox or a user
to a Fax-on-Demand mailbox.
IVR fax ports are communication channels that connect a fax machine to IVR functions.
T.38 IP Fax ports are communication channels that connect to a fax machine that is using an IP
trunk.
WAN WAN channels are dialup ISDN WAN connections.
IVR Ports IVR ports are communication channels that connect users to the IVR Software.
DSP resources are required only when a user connects to IVR. This includes callers hearing
greetings, callers leaving messages, and users accessing their mailboxes.
The minimum value for IVR Ports must be 2 or higher, unless you want to disable IVR.
The maximum value for IVR Ports must be 2 or higher, unless you want to disable IVR.
To disable IVR, change the minimum and maximum values for IVR Ports to zero.
CTE Ports CTE ports are communication channels that connect CTE applications to the Business
Communications Manager. An example of a CTE application is Business Communications
Manager Personal Call Manager.
Note: If you are configuring Custom configuration 2, click Modify Custom 2 .
If you are configuring custom configuration 3, click Modify Custom 3 .
Table 154 MSC component parameters
Attribute Description
Component Shows the name of the component you are modifying.
Minimum Enter the number of DSP resources you want to reserve for the sole use of this component.
The number you choose must be high enough to ensure proper service but low enough that it
leaves DSP resources for other components.
Note : If you set this value to zero, it is possible that this component may become inoperable if
other components consume all of the DSP resources.
Table 153 MSC custom configuration parameters (Continued)
Component Description