Nortel BCM 3.7, Manual

Page: 580 / 1004

580 Identifying a Hunt group
N0008589 3.3
Mode (continued) Refer to “Hunt group modes”
on page 581
Linear —rings the first telephone in the hunt group list. If that
telephone is busy, the system continues down the hunt group
priority list until a non-busy telephone takes the call. In this case,
all incoming calls are processed simultaneously and delivered
based on the priority list.
With this feature, you can program your top salesperson to be the
first member of the Hunt group to receive incoming calls.
Rotary —the call starts at the member telephone that appears on
the list after the telephone that answered the last call. If that
telephone is busy, the system proceeds down the priority list until
a non-busy telephone is reached. As many incoming calls can be
processed as there are available telephones to accept the call,
each call being presented in the described round-robin fashion.
Hunt Delay 1-10 (seconds) If Mode is either Linear or Rotary, Hunt Delay specifies how much
time to delay offering a Queued call to a member telephone once
that telephone becomes available.
This is to provide a break period for the users between calls.
The default is four seconds.
If busy Busy tone
Queue
Overflow
Default: busy tone
Choose how you want the system to respond if all lines appear as
busy.
Busy tone : If all lines are busy, the user receives a busy tone.
Queue : If all lines are busy, the user receives ring back until the
an agent becomes available.
Overflow - If all members of the Hunt Group are busy on a call
from that Hunt Group, then route this call to the Hunt Group
overflow DN. Overflow is only available if the overflow DN is
different than the hunt group DN. Refer to the Overflow field,
below.
Queue time-out 15, 30, 45, 60, 120, 180
(seconds)
Default: 60
Choose the time in seconds for a call to remain in the Hunt
Group.
This value defines the maximum time a call remains queued, and
the maximum time to offer a call before sending it to overflow if it
is not answered.
If the queue times out before the call connects to a member
telephone, the call is terminated.
If the call has been offered to a member telephone, but is not
answered when the queue times out, the call is rerouted to the
overflow DN.
Overflow <any system DN> (including
a Hunt Group DN)
Default: hunt group DN
This setting determines where unanswered calls are routed after
the Queue timeout occurs.
If a call gets overflowed back to the same Hunt Group, the call
goes to the bottom of the queue and is treated as a new call.
Answer DNs: A linear hunt group that has defined an overflow
telephone does not support having the overflow telephone
assigned as an Answer DN to any hunt group member. If this
occurs, the Answer DN will not ring at the hunt group telephone
when an overflow condition occurs. Answer DNs are set up under
the
Line Access heading for each DN. Refer to “Assigning
Answer DNs” on page 415 . Answer key must be set to Extended
for overflow to work correctly. Refer to “Answer key levels” on
page 469 .
Table 132 Hunt group settings (Continued)
Field Values Description