Nortel BCM 3.7, Manual

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Programming Operations Guide
Chapter 8
Telephony feature planning
This section provides a quick reference to telephony programming basics, which you need to
understand before you can decide what default
s you want to change, and how you want to
configure your telephones and routing.
• Understand how to plan system numbering strings and codes
“Creating numbering plans” on page 206 . It is important that you understand how calls get
directed out of your system and accepted into the system. In a stand-alone system, only PSTN
routing may be required (
“Configuring public networks” on page 503 ). For systems on a
private network, more complicated numbering plans and routing may be required
(
“Configuring private networks” on page 509 ).
• Understand how the system features work to provide call function. This section provides an
overview of the various call features that are programmed through the Unified Manager. The
features are divided into task categories, or categories of similar features. Each feature
includes a link to the specific programming section.
Refer to your Telephony Features Handbook for information about using these features and to
view the display prompts and error prompts for the features.
— “Name a telephone, a line or a Hunt group” on page 212
— “Programming line access” on page 214
— “Answering calls” on page 217
— “Make a call” on page 221
— “Handling calls” on page 224
— “Communicating in the office” on page 228
— “Using handsfree and mute” on page 230
— “Track your incoming calls” on page 230
— “Use alternate or scheduled services” on page 232
— “Special telephones” on page 232
— “Auxiliary devices” on page 233
— “Call out to external systems using host system dialing” on page 234
— “Call in from outside the system” on page 236
— “Controlling telephone programming access” on page 236
— “Special features” on page 237
Not all features require programming; for example, if they are a default function of the system.
Refer to Appendix B, “System Features,” on page 849 for a comprehensive list of the features that
are available on a fully-configured system.