Nortel BCM 3.7, Manual

Page: 473 / 1004

Configuring system-wide call appearance groups 473
Programming Operations Guide
SWCA notes:
• Refer to “Programming telephone buttons” on page 432 for details about programming the
memory buttons in each DN record.
— The number of visible SWCA codes that can be assigned will depend on available
programmable buttons on the telephone.
• Refer to “Defining device capabilities” on page 417 for details about the SWCA Call group
prompt that you use to assign non-appearing SWCA codes to telephones.
• Calls can be parked or retrieved on or from any SWCA assignment, even if it is not assigned to
the telephone. However, the search features only search through codes that are assigned to the
telephone.
• Parked SWCA calls do not ring. For telephones that do not have SWCA codes assigned to
buttons with indicators, the SWCA code where the call is parked must be communicated by
other means or the user needs to use FEATURE *537 or FEATURE *538 to find parked calls
accessible to their telephones.
Invoke SWCA parking by Hold
Y or N
Choose whether calls that are put on hold will automatically
assign to a SWCA key.
If you choose Y (yes) ...
When the user presses Hold, the system attempts to repark the call on the
current SWCA key assigned to the call, or on a free SWCA key programmed on
the telephone.
If no SWCA is currently associated with the call (Automatically - life of call is not
turned on), and there is no free SWCA key to assign to the call, the call remains
on Hold on the line it came in on. Note: In this case, the call is not available to
other telephones in the group until it can be assigned to a SWCA key or unless
they have the same line appearance as the held call.
If you choose N (no) ...
There is no interaction with SWCA keys. The call remains on Hold on the line it
came in on and is not available to other telephones in the SWCA group unless
the user manually assigns the call to a SWCA key or unless those telephones
have the same line appearance as the held call.
Include I/C calls when invoking by Hold
Y or N
Choose whether intercom calls put on Hold will automatically
assign to a SWCA key.
If you choose Y (yes) ...
Invoke SWCA parking by Hold must be set to Yes to activate this feature.
When the user makes an intercom call, and puts it on Hold, the call works the
same ways as described in Invoke SWCA parking by Hold, Yes.
If you choose N (no) ...
Intercom calls will be held on the local line, regardless of what you chose in
Invoke SWCA parking by Hold.
If the intercom call was assigned to a SWCA key automatically, you can press
the SWCA key to repark the call and make it available to other telephones in the
group.
If you manually assign the intercom call to a SWCA key, the call is automatically
parked, and it becomes available to the rest of the group.
Table 98 SWCA controls (Continued)
Attribute/Value Description