Nortel BCM 3.7, Manual

Page: 218 / 1004

218 Answering calls
N0008589 3.3
Call Ringing: When more than one call rings at a telephone, highest priority DRP rings first.
Hunt groups: If the Hunt Group DRP is higher than the DRP of line of the incoming call and the
telephone DRP, all telephones in the group will ring with the ring pattern assigned to the Hunt
Group.
Note: External calls have a higher priority than internal calls. You cannot press FEATURE *6 to
change the ring type on a telephone when the Distinctive Line Ring feature is in service. When the
call is finished, your telephone reverts to the ring you set.
Centralized and group answering
• Prime telephone: The prime telephone is usually the monitored telephone in a reception area
or at the desk of the designated attendant. Calls not answered at their normal destinations
transfer to the prime telephone. Business Communications Manager allows for a prime
telephone for each line, if needed.
• Central answering position (CAP station): A CAP can consist of a 7316E digital phone plus
one to four eKIMs (key indicator modules) or one to nine OKIMS. When the CAP is assigned
under
CAP/KIM assignment in the Unified Manager it becomes an enhanced CAP (eCAP).
The 7316E modules become known as eKIMs.
Legacy system: 7324(N) digital phone plus one or two CAP(N)s (Central Answer Position
modules)
An eCAP can monitor system telephone status, answer external calls on line buttons, and send
up to 30 messages to other system telephones. Additionally, the eKIMs can monitor Hunt
group appearances and support multiple appearances of a target line. You can configure a
maximum of 12 telephones as eCAPs on each Business Communications Manager. One eCAP
station can be designated as the prime telephone and direct-dial telephone for the system lines
DRP 2 3rd highest priority
DRP 1 (or None) (default) Lowest priority
Programming :
• Lines: “Assigning Trunk/line data” on page 248 (Services, Telephony Services,
Lines)
• Telephones: “Defining user preferences” on page 428 (Services, Telephony Services,
System DNs,)
• Hunt groups: “Identifying a Hunt group” on page 579 (Services, Telephone Services,
Hunt groups)
Programming :
• Lines: “Assigning Trunk/line data” on page 248
• Telephones: “Assigning line access” on page 406