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AP; Reviewed:
WCH 8/27/2003

Avaya – Proprietary

Use pursuant to Company Instructions

1 of 35

UM-CM-DPA7610.doc

Avaya Solution & Interoperability Test Lab

Sample Avaya Unified Messenger™ Configuration with
Cisco CallManager Using the Cisco DPA 7610 Voice Mail
Gateway- Issue 1.0

Abstract

These Application Notes describe the configuration for an Avaya Unified Messenger™ server

providing voice mail services for a Cisco CallManager using a Cisco Digital Phone Adapter
(DPA) Voice Mail Gateway. The Cisco DPA 7610 provides digital line emulation. These
lines appear as IP Phones to CallManager, and connect to a Dialogic D/82JCT-U board in the
Unified Messenger Server. The DPA 7610 translates the messaging between the Unified
Messenger Server and the CallManager, and provides a message waiting interface between
CallManager, Unified Messenger, and the IP Phones. These Application Notes were written in
response to a request from UCS.

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Summary of Contents for Unified Messenger

Page 1: ...ger server providing voice mail services for a Cisco CallManager using a Cisco Digital Phone Adapter DPA Voice Mail Gateway The Cisco DPA 7610 provides digital line emulation These lines appear as IP Phones to CallManager and connect to a Dialogic D 82JCT U board in the Unified Messenger Server The DPA 7610 translates the messaging between the Unified Messenger Server and the CallManager and provi...

Page 2: ...cts to the voice mail system and CallManager In hybrid mode the Nortel Meridian 1 is also connected to the DPA These Application Notes describe the simple mode configuration In simple mode the DPA 7610 communicates with the UM server via digital line emulation of the Nortel Meridian 1 2616 digital sets The DPA 7610 provides 25 ports ports 1 24 may be connected to the UM server the Dialogic board a...

Page 3: ...e Avaya Unified Messenger v 5 5 Dialogic D 82JCT U System Release 5 01 Cisco CallManager 3 3 Microsoft Windows 2000 Server SP3 Microsoft Exchange 2000 Internet Explorer 6 SP1 Cisco DPA 7610 software v1 3 1 loader v1 2 1 3 Configuration The configuration steps for the Unified Messenger server DPA 7610 and Cisco CallManager are discussed below It is assumed that the server OS and CallManager softwar...

Page 4: ... Unified Messenger Solution Microsoft Exchange 2000 version Installation Guide 3 2 Dialogic D 82JCT U Software and Wiring Install the D 82JCT U and software per the manufacturer s instructions Connect the D 82JCT U cable to the board and a 110 breakout panel The D 82JCT provides emulation for both 4 wire and 2 wire digital sets the DPA 7610 emulates 2 wire sets Connect the DPA and D 82JCT accordin...

Page 5: ...ion was used during the installation of the server Host name um 1 lzmsg com IP Address mask 200 1 1 11 255 255 255 0 Gateway 200 1 1 1 DNS 200 1 1 10 Configure the server as follows For brevity and to conserve space only relevant portions of the screens are shown 1 Start the Voice Mail System Configuration tool Start Programs Avaya Unified Messenger Voice Mail System Configuration ...

Page 6: ...610 doc 2 Expand the Voice Mail Domains Throughout these Application Notes this will be referred to as the Main View Double click on Telephone User Interface Set the number of digits in a mailbox to correspond to the extension length in the CallManager configuration Accept all other defaults Click OK ...

Page 7: ...ssage Waiting Indicator Check Enable Message Waiting Indicator MWI checkbox Do not check Limit requests checkbox Click the ellipsis and select the server name UM 1 Click OK 4 Select PBXs Right click and select Add New PBX Type Select NT M 1 Set Emulation Click OK Double click on NT M 1 Set Emulation On the General tab specify the following values ...

Page 8: ...AP Reviewed WCH 8 27 2003 Avaya Proprietary Use pursuant to Company Instructions 8 of 35 UM CM DPA7610 doc On the Transfer Outcall tab specify the following values Click OK ...

Page 9: ...CM DPA7610 doc 5 From the Main View open the Voice Servers icon Open UM 1 icon Double click on Telephony Interface Dialogic Set Emulation Specify the following values This configuration uses extensions 5000 5005 for the voice mail hunt group Extensions ports 5006 5007 are used for MWI Click OK ...

Page 10: ... 8 27 2003 Avaya Proprietary Use pursuant to Company Instructions 10 of 35 UM CM DPA7610 doc 6 Double click Port Groups Add a group Incoming and assign ports 1 6 Add a group MWI outgoing and assign ports 7 8 Click OK ...

Page 11: ...M Server the UM Voice Server service must be restarted Start Programs Administrative Tools Services Highlight the entry UM Voice Server right click and select Restart The UM server has completely restarted when EventID 104 is displayed in the Application Log of the Event Viewer 3 4 Cisco CallManager Server The following configuration data was used for this server Host name INT CALLMANAGER IP Addre...

Page 12: ...Manager Group Local Group Date Time Group CMLocal Mid Atlantic Eastern Time US Canada Region CM Region G 711 VM Region G 711 Device Pool Local Pool CMLocal Mid Atlantic CM Region Device Defaults Local Pool for 7910 and 7960 Phones 4000 Mickey Mantle 4001 Babe Ruth 5000 5006 DNs assigned to DPA Ports 1 7 Virtual DN DPA Port 25 used for MWI Voice Mail Pilot Number 5000 Message Waiting Indicator On 4...

Page 13: ...of 35 UM CM DPA7610 doc CallManager Configuration Perform the following steps to configure the CallManager 1 Start the Cisco CallManager Administration tool Start Programs Cisco CallManager CallManager Administration Select System Server Add a New Server Enter the information as shown ...

Page 14: ...f 35 UM CM DPA7610 doc 2 Select Route Plan Partition Select Add a New Partition upper right corner of the screen Enter the information as shown 3 Select Route Plan Calling Search Space Select Add a New Calling Search Space upper right corner of the screen Enter the information as shown ...

Page 15: ...3 Avaya Proprietary Use pursuant to Company Instructions 15 of 35 UM CM DPA7610 doc 4 Select Feature Voice Mail Voice Mail Profile Enter the information as shown 5 Select Feature Voice Mail Pilot Enter the information as shown ...

Page 16: ...AP Reviewed WCH 8 27 2003 Avaya Proprietary Use pursuant to Company Instructions 16 of 35 UM CM DPA7610 doc 6 Select Feature Voice Mail Message Waiting Enter the information as shown ...

Page 17: ...Device Add a New Device Device type Select Phone Click Next Phone type Select Cisco 30 VIP Click Next A screen similar to the following is displayed In the MAC Address field enter the last right most 10 digits of the DPA s MAC address followed by the two digit DPA port number Enter a description In the Phone Button Template field select Standard 30 VIP Click Insert ...

Page 18: ...tory Number Select the values shown for the Partition and Voice Mail Profile fields Verify Call Waiting is Off and Forward Busy and Forward No Answer are checked and the destination is the next extension number Click Insert Repeat Steps 7 and 8 for each DPA port used in this configuration directory numbers 5001 5007 Note Do not configure the last port to forward to the first port ...

Page 19: ...CM DPA7610 doc 9 A virtual port must be created This port is used for MWI operation and enables a communication between the DPA and Call Manager This port is configured as port 25 and assigned directory number 5999 Add the port as in steps 7 and 8 using the values shown in the following screens ...

Page 20: ...AP Reviewed WCH 8 27 2003 Avaya Proprietary Use pursuant to Company Instructions 20 of 35 UM CM DPA7610 doc 10 The following screen shows the phones and VM port extensions ...

Page 21: ...efault Router 200 1 1 1 DNS Server 200 1 1 10 CallManager TFTP Server Address 192 16 20 190 CallManager MWI ON directory number 4998 CallManager MWI OFF directory number 4999 CallManager Pilot directory number 5000 Octel Meridian 1 Integration Mode Hybrid Octel incoming call mode Hunt 1 Connect the cable to a PC and to the console port on the DPA The Main Menu is displayed Cisco DPA 7610 SEP05320a...

Page 22: ...3 Select Network interface and press Enter Cisco DPA 7610 SEP05320a5447 Network interface Host name SEP05320a5447 Ethernet auto negotiation Use DHCP no Renew DHCP IP address 200 1 1 253 Subnet mask 255 255 255 0 Default router 200 1 1 1 DNS server 200 1 1 10 DNS server 2 none Domain name NTP server none Time offset 0 Time source NTP CDP enabled Set DSCP QoS values Select each line and enter the va...

Page 23: ...led Use cached TFTP responses no Select each line and enter the values show above Press Esc when done to return to the Configure menu 5 Select Octel Meridian 1 integration Cisco DPA 7610 SEP05320a5447 Octel Meridian 1 integration Mode Simple Octel incoming call mode Hunt Octel connection disable policy Disable when CM down Companding law mu law Clear M1 MWIs Select each line and enter the values s...

Page 24: ...xtension The message waiting light will illuminate 4 Read the email message The light will go out Additional troubleshooting can be performed on each of the servers and the DPA A few status and diagnostic procedures are described below 4 1 Unified Messenger Server The Unified Messenger includes two programs which can be used for monitoring operation and diagnosing problems These programs are the P...

Page 25: ...c The UM Server records all activity via the Operation History Viewer This program is used to monitor current or view historical activity Start the program by Start Programs Unified Messenger Operation History Viewer Click on File New to display Session Properties Check the Live Mode check box Then click OK ...

Page 26: ...llowing example shows message waiting indication sent for a Set operation 4 2 DPA 7610 Voice Mail Gateway The DPA 7610 also has status and diagnostic functions They are accessed via telnet to the DPA network address From the Main Menu select Display Cisco DPA 7610 SEP05320a5447 Display System status Network statistics Port status Octel integration status Version ...

Page 27: ...002 On Hook 15 Down 4 Call DN 5003 On Hook 16 Down 5 Call DN 5004 On Hook 17 Down 6 Call DN 5005 On Hook 18 Down 7 Call DN 5006 On Hook 19 Down 8 Call DN 5007 On Hook 20 Down 9 Down 21 Down 10 Down 22 Down 11 Down 23 Down 12 Down 24 Down 25 Virtual DN 5999 Q 0 DN specifies the directory number Possible status values are On Hook Off Hook Call In Call Out On Call Hanging up Port 25 is used to commun...

Page 28: ... TAB reset This screen records MWI message status with CallManager From the Main menu select Diagnostics Then select Event log and Set Logging levels Cisco DPA 7610 SEP05320a5447 Logging levels DHCP Errors warnings info Ethernet Errors warnings info OS Errors warnings info FTP Errors warnings info NTP Errors warnings info DNS Errors warnings info SNMP Errors warnings info DSP Errors warnings info ...

Page 29: ...T Port 7T 10 0d 11193512 18 39 23 0 T DPCP 8R Raw 11193513 18 39 23 1 T Port 7T 40 14 00 11193514 18 39 23 17 T Port 7R 11 0d 11193515 18 39 23 5 T Octel CM 25 CM MWIC ext 4000 11193516 18 39 23 1 T CSSP 25 T Onhook 11193517 18 39 23 16 T CSSP 25 R Date resp 11193518 18 39 23 1 T CSSP 25 25R tone end 11193519 18 39 23 0 T CSSP 25 R Unknown272 11193520 18 39 23 1 T CSSP 25 R Close 11193521 18 39 23...

Page 30: ... T CSSP 25 R Callstate 12 line 1 ref 16777386 11193547 18 39 23 20 T CSSP 25 R Info 5999 4998 11193548 18 39 23 2 T CSSP 25 line 1 ref 16777386 reasons 0 0 11193549 18 39 23 1 T CSSP 25 Boxes 4998 4998 11193550 18 39 23 1 T CSSP 25 R Unknown285 11193551 18 39 23 43 T CSSP 25 T Onhook 11193552 18 39 23 48 T CSSP 25 R Close 11193553 18 39 23 4 T CSSP 25 R stop 11193554 18 39 23 7 T CSSP 25 R speaker...

Page 31: ...tions 31 of 35 UM CM DPA7610 doc 4 3 CallManager CallManager provides a tracing facility to configure CallManager tracing run the service configuration Start Programs Cisco CallManager 3 3 Cisco Service Configuration Login and select Trace Configuration Click Cisco CallManager ...

Page 32: ...viewed WCH 8 27 2003 Avaya Proprietary Use pursuant to Company Instructions 32 of 35 UM CM DPA7610 doc Check the Trace On checkbox Check the trace fields to be traced This screen continues in the next frame ...

Page 33: ...roprietary Use pursuant to Company Instructions 33 of 35 UM CM DPA7610 doc Check Enable File Trace Log Specify the file location and name or accept the default C Program Files Cisco Trace CCM ccm txt Click Update at the top of the page ...

Page 34: ...etLamp stimulus 15 VoiceMail stimulusInstance 1 lampMode 1 LampOff CLID StandAloneCluster NID 192 16 20 190 CT 1 100 45 12 1 IP DEV 05 19 2003 15 56 13 430 CCM StationD 000000016 SetLamp stimulus 15 VoiceMail stimulusInstance 0 The first SetLamp message is as a result of the SetRinger command immediately before it The second SetLamp message turns the lamp off as a result of clearing the messages 5...

Page 35: ...these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to th...

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