Avaya S8700 Series, Maintenance Manual

Page: 1621 / 2618

H323-STN (H.323 IP Station)
Issue 1 May 2002 8-899 555-233-143
Registration Status Inquiry Test (#1372)
The Registration status inquiry reports the H.323 registration status of the
endpoint. An endpoint must be registered and authenticated in order to receive
service from the system.
Registration is initiated when the endpoint user attempts to login using the Avaya
registration software application running on the endpoint PC. The user must
provide a valid extension and security code. The registration messages are sent
to the IP address of a C-LAN ethernet port.
A registered extension has a port type SNNNNN, where N is a digit from 0–9. A
non-registered extension has an X port.
Table 8-345. Test #1372 Registration Status Inquiry
Error
Code Test
Result
Description / Recommendation
1, 2, 3 FAIL The endpoint is not successfully registered.
1. Verify that the user is entering the:
■
correct extension and security code
■
C-LAN IP address
2. Verify that the extension has been enabled for IP softphone operation.
3. If many endpoints cannot register, investigate any errors of the C-LAN
ethernet port.
4. Examine the ethernet cabling from the endpoint PC to the ethernet hub.
PASS The endpoint is successfully registered and continues to respond to registration
handshaking.
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