Warranty and Service Policy Information
Warranty Policy
IMMAGE 800 Operations Manual A11403
General Information/Precautions and Hazards
September 2016
Page 1-5
1
Warranty and Service Policy Information
Warranty Policy
The IMMAGE 800 Immunochemistry System is covered by and subject to the
exceptions of the standard warranty enclosed with each system. Failure to operate the
system in accordance with this manual voids the warranty.
Service Information
If any fault develops in the system, call the Beckman Coulter Clinical Support Center.
Give full details of the difficulty. Be sure to have the model and serial number (located
on the lower right side of the instrument near the front.)
For USA and Canadian customers only:
Call your local Beckman Coulter office toll-free from anywhere in the continental
United States, Alaska, Hawaii, and Canada at (800) 854-3633.
For customers outside the USA and Canada:
Call the nearest Beckman Coulter Field Service Office.
Responsibility During the Warranty Period
The user is responsible for the routine preventive maintenance procedures described in
the maintenance section of this manual. Repairs arising from failure to perform these
maintenance procedures at the indicated time intervals will be made at the user’s
expense.
Shipping Damage
Each IMMAGE 800 System is carefully examined and checked by Beckman Coulter
before it is shipped. When you receive your new IMMAGE 800 System, visually
inspect the shipping container for any possible damage. If there is damage, notify the
Beckman Coulter Service Representative before his/her arrival at your facility to
install your system.
If no damage is found to the shipping container, the Beckman Service Representative
will supervise the unpacking of your system. If it is damaged in any way, the customer
should file a claim with the carrier. If no damage is found, a visual and operational
check of your system will be performed.