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Issue 1.0
March 2001
365-575-389
Installation Manual
Overall Installation and Test Considerations
Technical Support
Technical
Assistance
Assistance in maintaining your installed system is available through the North
American Regional Technical Assistance Center (NARTAC) and the Customer
Technical Support (CTS) organization. As shown in Figure 1-3, NARTAC is your
single point of contact. NARTAC personnel troubleshoot field problems 24 hours a
day over the phone and, if necessary, on site. For technical assistance, simply call
1-800-225-RTAC. One call guarantees support.
NARTAC organizations are supported by a centralized CTS for transmission
products. The CTS maintains a close relationship with Bell Laboratories and other
Lucent Technologies organizations to expedite resolutions and maintain contact
with the development community. This association provides continuous
accessibility to every phase of a products life cycle and assures a prompt
resolution to all inquiries.
Customer
Assistance
Request Entry
System (CTS
Cares)
CTS CARES (Customer Assistance Request Entry System) is a new internal
Customer Technical Support tool that allows Lucent engineers to record customer
requests for a variety of products. CTS CARES will eventually replace all legacy
systems within Lucent Technologies, Inc., such as CAROD, QUES/DIAS, CTSS,
and GTSIP.
The Customer Web Access tools provide customers an easy method to access
data about Lucent Products using the World Wide Web. Customers can choose
to search for data in three different applications:
■
Assistance Request
The Assistance Request Tool allows external customers to search their
Assistance Requests and to submit new Assistance Requests. In addition,
customers can send e-mail notifications to the Lucent Assignee and Owner
of the Assistance Request. Customers using the web access can search
the Assistance Request database using a number of fields such as, AR
Number, product or priority.
■
Solutions
The Solutions access tool allows customers to view and search known
problems and solutions for products. Entries are created within CARES by
a Lucent engineer. Customers using the web access can search for
solutions using a number of fields such as product, subproduct, created
date or description. Only solutions with a state of active will be returned.
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Summary of Contents for WaveStar OLS 40G
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Page 126: ...3 50 Issue 1 0 March 2001 365 575 389 Installation Manual Equipment Installation...
Page 156: ...4 30 Issue 1 0 March 2001 365 575 389 Installation Manual Power Cable Installation...
Page 228: ...5 72 Issue 1 0 March 2001 365 575 389 Installation Manual Wired Cable Installation...
Page 366: ...7 16 Issue 1 0 March 2001 365 575 389 Installation Manual Powering...
Page 436: ...9 46 Issue 1 0 March 2001 365 575 389 Installation Manual Local Installation Testing...
Page 487: ...Issue 1 0 March 2001 12 15 12 Troubleshooting 12 Contents Background 2 Troubleshooting Table 3...
Page 500: ...12 28 Issue 1 0 March 2001 365 575 389 Installation Manual Troubleshooting...
Page 501: ...Issue 1 0 March 2001 A 1 A Releases 1 0 and2 0LBO Selection Tables A Contents Overview 2...
Page 571: ...Issue 1 0 March 2001 H 1 H Optical Protection Switch OPS H Contents Overview 2...