NEC NEAX 2000, Programming Manual

Page: 913 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 131
Revision 1.0
(1/2)
DELAY ANNOUNCEMENT - UCD
GENERAL DESCRIPTION
When an incoming call comes from a Ring Down/DID enters the UCD Group and all the UCD stations
are busy, the call is placed in a waiting queue. This feature provides a recorded announcement service after
a call has been queued for a predetermined time. After the 1st interval time of delayed announcement, an
incoming call can be transferred to a station, or to the Attendant. (Delay Overflow)
STATION APPLICATION
Not applicable
OPERATING PROCEDURE
No manual operation is required.
SERVICE CONDITIONS
1. One Digital Announcement Trunk (DAT) card is required per each UCD Group.
MP card includes 2DAT circuit and 2DAT/4DAT card provides 2/4 DAT circuits.
2. After delayed announcement ends, the incoming call is placed in MUSIC ON HOLD.
3. When a UCD station becomes available to answer, the incoming call is connected immediately even
when the announcement is being sent out.
4. The incoming call billing begins along with the start of the DELAY ANNOUNCEMENT.
5. The following figure shows the DELAY ANNOUNCEMENT Time chart:
Incoming
Incoming
RBT Announcement Announcement Hold Tone
RBT RBT Announcement Hold Tone
Hold Tone
t1 t2 t3 t4 t2
t1 t2 t3 t4 t2
t3 t4 t2
Transfer a call to station or Attendant.
(Delay Overflow)