NEC NEAX 2000, Programming Manual

Page: 1043 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 261
Revision 1.0
(1/3)
OVERFLOW ANNOUNCEMENT - UCD
GENERAL DESCRIPTION
When all the UCD stations are busy and more than the pre-assigned number of incoming calls are
waiting in queue, new incoming calls are not placed in queue and immediately overflow to the recorded
OVERFLOW ANNOUNCEMENT. After the announcement, the trunk is automatically released.
STATION APPLICATION
Not applicable
OPERATING PROCEDURE
To record a message:
1. Lift handset and receive Dial Tone.
2. Dial Voice Recording access code and Digital Announcement Trunk (DAT) number. Confirmation
Tone will be heard.
3. Record a message (Maximum duration: 64 sec.).
4. Replace handset.
SERVICE CONDITIONS
1. This feature is effective for incoming calls from a Ring Down/DID/DIT/Tie Line trunk.
2. A DAT is required per each UCD group. Up to 128 cards can be assigned per UCD group.
3. When a DAT is not mounted, the overflowed call is kept ringing in case of DIT, and the other calls
except DIT receive Busy Tone.
4. If the incoming call comes from a C.O. trunk, billing begins with the start of the OVERFLOW
ANNOUNCEMENT.
5. Even if a UCD station becomes idle, the incoming call is not connected to the idle station when the
OVERFLOW ANNOUNCEMENT is being sent out.
6. The OVERFLOW ANNOUNCEMENT - UCD has precedence over the handling of busy/not available
AUTOMATED ATTENDANT destination.
7. The following figure shows the OVERFLOW ANNOUNCEMENT Time chart.
(In case of Queue size = 2 calls)