NEC NEAX 2000, Programming Manual

Page: 886 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 104
Revision 1.0
(1/1)
CALL TRANSFER - ATTENDANT
GENERAL DESCRIPTION
This service feature permits a station user, while connected to an exchange network call, to signal the
Attendant and have the Attendant Transfer the call to another station within the system.
STATION APPLICATION
DESK CONSOLE
SMART CONSOLE
OPERATING PROCEDURE
Calling the Attendant:
1. While engaged in a C.O. trunk call, momentarily depress the hookswitch; receive Special Dial
Tone.
2. Dial operator access code. Station receives Ringback Tone.
3.
RCL
key lamp flashes and buzzer sounds.
If the station wishes to return to the C.O. trunk call while the Attendant is being called:
1. Depress switchhook;
RCL
key lamp goes out; buzzer stops.
2. Ringback tone ceases. Station returns to the C.O. trunk call.
SERVICE CONDITIONS
1. This feature is available for incoming and outgoing C.O. trunk calls and Station-to-Station calls.
2. When Attendant Console is in the Night mode, the transferring station will receive Reorder Tone.
3. CALL TRANSFER - ATTENDANT feature allows a station user, while participating in a two-party
connection (a two-party connection can be comprised of two stations or a station and a trunk), to call
the Attendant so that the Attendant may transfer the call or provide other assistance as required.
4. If all registers are busy and the station user flashes, the flash is ignored by the system and the parties
remain connected.
5. When HOT LINE set is equipped with a dial the station user flashes to get Special Dial Tone and dials
“9”, Ringback Tone is provided and the attendant is notified of the call.
6. CALL TRANSFER - ATTENDANT feature can be used by a fully restricted station. The Attendant
can transfer a fully restricted station to another station only.