NEC NEAX 2000, Programming Manual

Page: 1040 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 258
Revision 1.0
(1/2)
OUTGOING TRUNK QUEUING
GENERAL DESCRIPTION
This service allows a station user, upon encountering a trunk busy signal, to dial a specified access
code and enter a first-in, first-out queue. As soon as an outgoing trunk becomes available stations in the
queue will be called back on a first-come, first-served basis.
STATION APPLICATION
All stations
OPERATING PROCEDURE
Without LEAST COST ROUTING - 3/6 DIGIT:
1. Dial trunk access code; receive Busy Tone.
2. Depress switchhook; receive Special Dial Tone.
3. Dial OUTGOING TRUNK QUEUING access code; receive Service Set Tone
4. Replace handset.
With LEAST COST ROUTING - 3/6 DIGIT:
1. Dial trunk access code; receive PBX Dial Tone.
2. Dial desired number; receive Busy Tone.
3. Depress switchhook; receive Special Dial Tone.
4. Dial OUTGOING TRUNK QUEUING access code; receive Service Set Tone.
5. Replace handset.
SERVICE CONDITIONS
1. Once an outgoing trunk becomes available, the user’s station will ring for 30 seconds. If not answered
within that time, the station will be automatically dropped from the queue.
2. When this feature is utilized in conjunction with SPEED CALLING - SYSTEM or LEAST COST
ROUTING - 3/6 DIGIT where a sender is involved, the sender will automatically dial out the called
subscriber number when the handset is lifted.
3. If the user wishes to remove himself from the queue prior to being rung, the specified cancellation
code must be dialled.
4. Individual stations may only initiate one OUTGOING TRUNK QUEUE at a time. Subsequent
attempts will result in a Reorder Tone.
5. Stations may be restricted from use of this feature via CLASS OF SERVICE - INDIVIDUAL.
6. This feature is not available for an Attendant Console.
7. Maximum number of simultaneous OUTGOING TRUNK QUEUEs per system is 32.