ND-91285-001(E)
DECEMBER, 1999
Page 39
Revision 1.0
(1/1)
AUTOMATIC CALL DISTRIBUTION (ACD)/
MANAGEMENT INFORMATION SYSTEM (MIS)
GENERAL DESCRIPTION
The Automatic Call Distribution (ACD) with MANAGEMENT INFORMATION SYSTEM (MIS) fea-
ture provides a management information system to be used in conjunction with the built-in ACD features
of the system. The MIS incorporates a supervisor’s terminal for real-time monitoring of agent activity,
amber and red alarms, and hard-copy summary reports.
STATION APPLICATION
Not Applicable
OPERATING PROCEDURE
Refer to the CallCenterWorX System Manual.
SERVICE CONDITIONS
1. ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel
printer. The personal computer and parallel printer are user-provided.
2. Only one supervisor terminal is allowed per ACD system. The use of an external 1 to 8 RS-232 Expan-
sion unit can allow up to 8 supervisor terminals. Refer to the CallCenterWorX System Manual for
details on the external expansion unit.
3. The tenant number for the ACD/MIS pilot and agent stations must always be 0.
Summary of Contents for NEAX 2000
Page 1: ...ND 70916 E ISSUE 1 Feature Programming Manual JANUARY 2000 NEC Corporation ...
Page 157: ...CALL QUEUING 137 A2131 10 CALL QUEUING PROGRAMMING Refer to CALL WAITING DISPLAY page 142 ...
Page 273: ...FAULT MESSAGE 253 A2247 10 FAULT MESSAGE PROGRAMMING Refer to Maintenance Manual ...
Page 402: ...PEG COUNT 382 A2382 10 PEG COUNT PROGRAMMING Refer to the CMB0 B3 of the Command Manual ...
Page 443: ...SELF DIAGNOSIS 423 A2412 10 SELF DIAGNOSIS PROGRAMMING Refer to the Maintenance Manual ...
Page 726: ... A16 A2A10 10 THIS PAGE LEFT BLANK INTENTIONALLY ...
Page 754: ... C26 A2C14 10 THIS PAGE LEFT BLANK INTENTIONALLY ...
Page 772: ...Page viii ND 91285 001 E Revision 1 0 DECEMBER 1999 THIS PAGE LEFT BLANK INTENTIONALLY ...
Page 1192: ...ND 91285 001 E DECEMBER 1999 Page 410 Revision 1 0 THIS PAGE LEFT BLANK INTENTIONALLY ...
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Page 1199: ...ND 91285 002 E ISSUE 1 Model 100MX HOSPITALITY FEATURES AND SPECIFICATIONS OCTOBER 1999 ...