NEC NEAX 2000, Programming Manual

Page: 838 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 56
Revision 1.0
(1/1)
BROKER’S CALL
GENERAL DESCRIPTION
This feature allows a D
term
or Single Line Telephone user to alternate between two parties, talking to
one party while the other party remains on hold on the same line. The D
term
user utilizes the
Transfer
or
Answer
key to alternate between the two parties. The user of Single Line Telephone uses the hold feature
to alternate between the two parties.
STATION APPLICATION
All stations
OPERATING PROCEDURE
To activate BROKER’S CALL from a D
term
with a call in progress:
1. Depress the
Transfer
key and receive Special Dial Tone. The first party is placed on hold.
2. Dial the new number and wait for the second party to answer.
3. Depress the
Transfer
or
Answer
key and return to the first party. The second party is placed on
hold.
4. Repeat as often as needed.
To activate a BROKER’S CALL from Single Line Telephone with a call in progress:
1. Depress the
FLASH
key (or momentarily depress hookswitch) and receive Special Dial Tone.
The first party is placed on CONSULTATION HOLD.
2. Dial the CALL HOLD feature access code and receive extension Dial Tone.
3. Dial the new number and the second party answers
4. Depress the
FLASH
key (or momentarily depress the hookswitch). The second party is placed on
CONSULTATION HOLD.
5. Dial the CALL HOLD feature access code and the second party is placed on CALL HOLD.
The first party is reconnected.
6. Repeat the last two steps, as necessary.
SERVICE CONDITIONS
1. A three-way call may be established any time during a BROKER’S CALL by depressing the
Conf
key
on a D
term
.
2. Once Single Line Telephone has set up a BROKER’S CALL, a conference cannot be established.
3. The party on hold during a BROKER’S CALL will receive MUSIC ON HOLD, if provided.
4. If the
Recall
key is depressed with a BROKER’S CALL in progress, the currently connected party is
dropped. The party on CONSULTATION HOLD and new feature dial tone is provided. Restoring the
handset allows the CONSULTATION HOLD call to recall.
5. A BROKER’S CALL can also be initiated after receiving a CAMP-ON call. See CAMP-ON.
6. When a D
term
has a BROKER’S CALL in progress, the
Answer
key alternates between the calls and
will not answer additional incoming calls.