NEC NEAX 2000, Programming Manual

Page: 807 / 1200

ND-91285-001(E)
DECEMBER, 1999
Page 25
Revision 1.0
(1/2)
ATTENDANT LOOP RELEASE
GENERAL DESCRIPTION
This service feature allows an ATTENDANT CONSOLE LOOP to become available for a second call
as soon as the Attendant has directed the first call to a station, even if that station does not answer.
STATION APPLICATION
DESK CONSOLE
SMART CONSOLE
OPERATING PROCEDURE
To operate:
1. Attendant Console indicates incoming call.
2. Press
ANSWER
or
INCOMING CALL IDENTIFICATION
key.
3. Dial the desired station number; receive Ringback Tone
4. Before the station answers, press
RELEASE
key
5. The LOOP is now available for another call.
To reenter the call that has been released from a LOOP, before being recalled:
1. Dial the CALL PICKUP - DIRECT feature access code; receive Special Dial Tone.
2. Dial the station number of ringing desired station.
3. Converse with the held party.
SERVICE CONDITIONS
1. Unanswered calls will be routed to the Attendant within the predetermined timing via AUTOMATIC
RECALL. See VARIABLE TIMING PARAMETERS.
2. If all ATTENDANT LOOP circuits are busy when AUTOMATIC RECALL is activated, unanswered
calls will be routed to Attendant when idle LOOPs become available. “
CW
” (Call Waiting) shows on
the LCD or SMART CONSOLE to indicate a call is waiting to be answered.
3. A maximum of six calls (one per LOOP) may be released simultaneously from any single Attendant
Console.
4. This feature provides the Attendant with the equivalent of twelve switching LOOPs.
5. In a MULTIPLE CONSOLE OPERATION, the Attendant who initiated the LOOP RELEASE will be
recalled.
6. ATTENDANT LOOP RELEASE is only applicable to trunk calls and station calls extended to an
unanswered station/busy station (camped-on: Trunk Calls only).
7. Calls which are held by the Attendant, using the HOLD key, cannot be released from the console.
These calls remain on the switched loop until they are either extended by the Attendant or abandoned
by the calling party.