Promise Technology ConnectStor II User Manual Download

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User Manual

Version 13.

Summary of Contents for ConnectStor II

Page 1: ...User Manual Version 13 4 II ...

Page 2: ...ut warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise reserves the right to make changes in the product design layout and driver revisions without notification to its users Hard Disk Drive Selection Warning This produ...

Page 3: ...sion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult Promise Tec...

Page 4: ...tatic IP Address 12 Chapter 3 Configuration 15 Logging In 16 About ConnectStor II s Configuration Menu 17 Changing or Viewing System Settings 19 Changing Network Settings 19 Changing Date Time Settings 21 Configuring UPS Support 23 Configuring E Mail Notification Options 24 Changing IP Address Assignment Mode 26 Changing Language Setting 27 Viewing Operating Status 28 User Options 29 Viewing Curre...

Page 5: ...ng ConnectStor II to Individual PCs 53 Windows XP 53 Windows 98 ME NT4 2000 58 UNIX Linux 61 Chapter 5 File Sharing Guidelines 63 Microsoft Network over TCP IP or NetBEUI 63 UNIX Linux Network over TCP IP 64 Storage File Sharing Models 65 User Access Sharing Model An Example 66 Chapter 6 Troubleshooting 69 Using the Front Panel Display 69 Power Status LED Messages 69 General Troubleshooting Issues...

Page 6: ...containing important information Screen messages Type of text Display Normal Looks like this Messages appearing on screen Messages appearing on screen Typed commands or text Text that you type Values you replace with type Values that you replace File path and share names Filenames ...

Page 7: ... way users take advantage of the increased economy performance and capacity of Ultra ATA drives for their particular network environment ConnectStor II houses file sharing protocols for Microsoft Windows 95 98 NT4 2000 Me XP and Linux NFS 2 0 3 0 making it virtually a plug and work device with most major network operating systems Best of all you can easily manage and configure ConnectStor II from ...

Page 8: ...C error checking RAID 0 Striping Functions Links to two drives as a single large capacity drive volume With two drives doubles sustained data transfer rate to speed up large file transfers Does not offer fault protection RAID 1 Mirroring Functions Sends identical data to two installed drives Maintains access to data if a single drive fails Rebuilds data to replacement drive automatically Network S...

Page 9: ...ure Dedicated cooling fan 10 100BaseT connector Serial port COM2 for optional use of APC compatible Uninterruptible Power Supply UPS Power on off switch Internal automatic 110 220 power selector Vertically standard or horizontal mounting Physical Environmental Dimensions Enclosure 8 5 x 5 75 x 1 625 inches 21 59 x14 605 x 4 128 cm Operating Temperature 32 F to 113 F 0 C to 45 C Relative Humidity 1...

Page 10: ...ConnectStor II User Manual 4 NOTES ...

Page 11: ...Necessary Equipment for Installation You will need the following items before you can install and use your ConnectStor II network attached storage system A 10Base T 100Base TX Ethernet network A Windows based personal computer or workstation with a CD ROM drive a 1 4 MB floppy disk drive and a connection to your network Systems without a floppy disk drive may download the installation utilities fr...

Page 12: ...or II unit IP address for ConnectStor II Obtain from system administrator Password Initial default is password Subnet Mask Address Obtain from system administrator Gateway Address1 Obtain from system administrator Workgroup or Domain Name Get from system administrator Ethernet Address2 Back of ConnectStor II unit 1 Required for Internet or Intranet access 2 The Ethernet MAC or hardware address for...

Page 13: ...hernet cable with RJ 45 connectors If any of the contents are missing or damaged please contact your dealer or distributor immediately Please take a moment to visit the Promise website www promise com warranty for online registration of your ConnectStor II WARNING ConnectStor II like every other type of PC is subject to static electricity Be sure that you are properly grounded Promise recommends t...

Page 14: ...ly format it as a single disk RAID 0 array If you install two hard drives ConnectStor II will automatically format them as a two disk RAID 1 array You may later convert the RAID 1 two disk array to a RAID 0 two disk array see page 47 CAUTION You cannot install one hard drive now and add another hard drive later If you intend to use two hard drives with your ConnectStor II install both of them now ...

Page 15: ...Chapter 2 Getting Started 9 2 Unscrew and remove the drive mounting tray from the ConnectStor II chassis as shown below Top of ConnectStor II Unit Bottom of ConnectStor II Unit Disk 1 Disk 2 ...

Page 16: ...Stor II with screws 6 Replace the cover to your ConnectStor II unit and replace screws 7 Power on ConnectStor II The first time the unit powers on with new drive s ConnectStor II will recognize the unformatted drive s ConnectStor II will format the drive s and create a default RAID 0 array if there is only one drive present or RAID 1 array if there are two drives NOTE A Supervisor can change the d...

Page 17: ...n one bracket about one inch 2 5 cm from the front of the unit Place the other mounting foot the same distance from the back of the unit To mount the ConnectStor II on its side attach the four rubber feet buttons to the side of the unit Connect the Network Cable Connect one end of the supplied network cable to the LAN Ethernet connector located on the back of the ConnectStor II unit Connect the ot...

Page 18: ...ost Configuration Protocol server it will automatically assign a dynamic IP address to your ConnectStor II Proceed to Chapter 3 If your network does NOT automatically assign IP addresses to newly attached network ready devices using a DHCP server you MUST perform the following steps in order to manually assign a unique static IP address from a Windows based PC 1 Insert the CD to your CD ROM drive ...

Page 19: ...rrect entries will prevent you from seeing the ConnectStor II on your system After you click the Assign IP button IPassign will verify that your settings are correct and the requested IP address is not already in use If everything is correct the IPassign dialog box will display the new IP address information below NOTE If there is no IP address assigned within ten minutes either through the APassi...

Page 20: ...ConnectStor II User Manual 14 9 Choose an IP address and click the Web Browser button The ConnectStor II screen will display below This verifies the successful assignment of a Static IP address ...

Page 21: ...ontrols hardware settings for system password access date time stamp email notification for specific events use of uninterruptible power supplies operating system language compatibility Finally the utility monitors ConnectStor II s hardware status and drive array status Since most settings are immediately executed please review this section in its entirety prior to using the utility NOTE If you wi...

Page 22: ...ou wish to configure 4 Once the ConnectStor II unit corresponding to the IP address is found the following login screen should appear in your browser 5 The default User Name supervisor will appear in the name field Enter the correct password in the password field The default administrative password is password 6 Click the Login button to enter or Reset button to cancel CAUTION Because the ConnectS...

Page 23: ... change network and support settings for hardware and operating systems and monitor system status User Options allows supervisor to create delete or modify individual user rights to access the unit and protect shared data folders File Sharing allows supervisor to create delete or modify shared data folders Sharing List allows users and supervisor to view shared and user s folders and information a...

Page 24: ...software return system to default settings or clone the user settings from one ConnectStor II to additional units Exit logs user supervisor out of Configuration utility and returns to logon window All entry fields and status displays are shown in the large information panel at lower right ...

Page 25: ...ettings Date Time Change UPS Options E Mail Options IP Assignment Languages Operating Status Changing Network Settings The default selection under System Settings is Network Settings which displays the following screen in the information panel CAUTION If there is a DHCP Server on the network you must set the IP Assignment to Static IP address before you change the IPAddress NetMask or Gateway See ...

Page 26: ...xed IP address for the unit if NOT using a DHCP server to assign the address dynamically NetMask typically the default address 255 255 255 0 unless you re creating a subnet a logical division of a physical network Broadcast the address used to send data to all host servers on a particular logical network Gateway address that links different parts of a network together default is 0 0 0 0 Workgroup ...

Page 27: ...ain information panel Setting Date Time to Local If the default date time setting is NOT correct for your geographic area you may click the Set to Local Computer Date Time button to reflect the local date time as it appears on your network A confirmation window will appear Click OK to confirm Setting Date Time to Other Locations Time Zones 1 Select other geographic settings by clicking the Other D...

Page 28: ... to select a different time zone as shown below 3 Select the Time Zone and enter the Date desired 4 Click the Submit button A confirmation window will appear 5 Click OK to confirm NOTE You may click the Return to Date Time Change button at any time without modifying the entries ...

Page 29: ...isabled as shown below in the information panel Enabling UPS 1 If using an UPS subsystem to provide power to ConnectStor II click the Enable Uninterruptible Power Supply radio button in the main information panel The screen below will appear 2 Enter the number of minutes that you want ConnectStor II to continue to operate after a power outage is detected This should provide enough time for all use...

Page 30: ...own below Enabling E Mail Notification 1 If you wish to send an email notice to a particular network supervisor or other user click the Enable E Mail Notification radio button in the main information panel The screen below will appear 2 Enter the E Mail address of the individual mailbox receiving notification such as supervisor mycompany com 3 Enter the IP address and SMTP Server Port Number of yo...

Page 31: ... Click the Send Test E Mail Notice button to send a test notice to the designated address 8 A pop up window will appear indicating the test e mail has been sent Check the mailbox of the specified address to make sure the notice has been received 9 Click OK to return to the E Mail Options window ...

Page 32: ...ppear Setting Dynamic IP Address Assignment By default ConnectStor II works with a DHCP Dynamic Host Configuration Protocol server that assigns a unique IP Internet Protocol address for ConnectStor II each time the unit is booted or requires use of the IPassign program 1 Make sure the Dynamic IP Address radio button is highlighted to Enable this option 2 Click Submit button Confirmation window wil...

Page 33: ...nd create folder and file names that use unique characters without missing or incorrectly translating those characters 1 Click on the Languages option in the Configuration menu The following screen will appear 2 Highlight the radio button of the corresponding multilanguage character set which your Windows NT or UNIX based operating system uses 3 Click the Submit button A confirmation window will a...

Page 34: ...temperature hard drive temperature CPU and system fan status and RAID status Clicking on Operating Status selection from Configuration Menu will display the following in the information panel Temperature readings should be less than 122 F 50 C in normal operation If it is higher one of the fans may be failing or the air passage through the ConnectStor II may be blocked ...

Page 35: ...configuration rights Create User allows adding users and assigning access rights to folders created on the ConnectStor II hard drive array Modify User permits changing the access rights for a previously created user Delete User removes a user from the system listing and prevents that username from accessing protected data folders Viewing Current Users Clicking on Current Users from the User Option...

Page 36: ...r each user in Megabyte units 1000MB 1GB A zero will allow the user to access all available storage capacity 5 If the new user will access ConnectStor II from a Unix Linux platform check the Unix User box and type a unique ID number in the User ID field NOTE You may assign a User ID to a non Unix Linux user Check the Unix User box and type an ID number 6 Click on the Create button A confirmation w...

Page 37: ...ll display the following table will appear in the information panel 2 From the table select the user you wish to modify and click the Modify button in the Action column The screen below will appear You may click the Return to Modify User button at anytime to return to the previous screen without making changes 3 You may change the amount of storage capacity assigned in the Storage Limit field A ze...

Page 38: ...nge Password box will bring up a password confirmation window below 5 Enter new password and retype in the Confirm New Password field 6 Click the Modify button to make changes or Reset button to cancel The Modify Users table will display immediately ...

Page 39: ... lost 1 Clicking on the Delete User selection from the User Options submenu will display the following table in the information panel 2 From the table select the user you wish to delete and click the Delete command under the Action column 3 A confirmation window will appear Click the OK button 4 The Delete User table will be redisplayed without the just deleted user ...

Page 40: ... access rights to those folders created on the ConnectStor II hard drive array Modify Folder changes the access rights for a previously created folder Delete Folder removes a defined folder and its data from the hard drive array Viewing Current Shared Folders Clicking on Current Folders from the File Sharing submenu will display a table listing current defined folders on the ConnectStor II unit as...

Page 41: ...s User Mode Access to data is limited to list of Valid Users for that folder No Access The folder is locked and no user can retrieve data in the folder For example in the Current Folders table shown on the previous page there are two shared folders Department and Department2 All users have read and write access to these folders The user victorp and supervisor are the only persons with access to fo...

Page 42: ... display the following table in the information panel 2 From the table select the folder you wish to modify and click the Modify button under the Action column The following screen will appear 3 You may change any of the settings in the columns shown above This means you may change the type of Permission setting or add remove valid users for User Mode access 4 Click the Modify button A confirmatio...

Page 43: ... will display the following table in the information panel 2 From the table select the folder you wish to delete and click the Delete button under the Action column A confirmation window will appear 3 Click OK to confirm WARNING Be absolutely sure before you delete a folder All data in the folder will be lost as a result of deletion ...

Page 44: ...llowing information Current Folder s on ConnectStor II Displays a listing of all data folders All folders are defined by the supervisor No folders are defined by default Shared Folders Folders that are shared among multiple users It includes the folder name description permissions and valid users User s Folders Folders belonging to individual users It includes the folder name description user s st...

Page 45: ...port IP address and Host Name of network UNIX Linux server s so attached UNIX Linux clients can access data and storage capacity contained on the ConnectStor II unit Delete permits the supervisor to delete one or all Export IP addresses of UNIX Linux servers able to access the ConnectStor II unit Viewing Current Servers Clicking on Current Settings from the UNIX NFS submenu selection will display ...

Page 46: ...x based server that you wish ConnectStor II to support on your network 4 Click the Create button A confirmation window will appear 5 Click OK to confirm Deleting a UNIX Linux Server To revoke access for users of a particular UNIX Linux server to the ConnectStor II unit simply delete its Host IP address as follows 1 Click on Delete from the UNIX NFS submenu selection The following screen will appea...

Page 47: ...server or you may want to customize access differently than provided by the password server if one exists WARNING Changing the Password Server setting at any time will DELETE ALL User account names except for the supervisor User home directories User Mode folders UNIX Export IP settings from ConnectStor II because access control will change between the Password Server and ConnectStor II Enabling P...

Page 48: ... the Submit button A confirmation window will appear 5 Click OK to confirm A second confirmation window will appear 6 Click OK to confirm 7 A confirmation page will appear indicating the Password Server is Enabled as shown below Click Return to Password Server button to continue ...

Page 49: ...en will appear in the information panel 2 Click on the Disable Password Server radio button 3 Click the Submit button A confirmation window will appear 4 Click OK to confirm A second confirmation window will appear 5 Click OK to confirm 6 A confirmation page will appear indicating the Password Server is Disabled as shown below Click Return to Password Server button to continue ...

Page 50: ...e ConnectStor II automatically sends all data from the original working drive to the replacement drive until the data on both drives matches each other RAID 0 Striping When ConnectStor II is first started if one disk drive is installed ConnectStor II automatically creates a RAID 0 or Striped array With ConnectStor II RAID 0 is used for one or two drives Their combined storage capacity appears as a...

Page 51: ...wn below The Array Status above shows a ConnectStor II with a single disk drive The Array Status below shows a ConnectStor II with two disk drives The panel shows the type of RAID level being used how the array is mapped or appears as a virtual drive stripe block size Gigabyte Boundary on or off see page 48 storage capacity and functional status of the array ...

Page 52: ...the Drive Status window as shown below The Drive Status panel identifies drive model status online or offline physical capacity of drive IDE channel number physical mapping of drive by ConnectStor II and the type of drive timing for example UDMA Mode 5 is an Ultra ATA 100 drive type Click on the paired drive array to return to the Array Status window Click on a drive icon to see Drive Status ...

Page 53: ... and data PRIOR to changing this setting 1 To change RAID level select Setup from the side menu The following screen will appear 2 If you are going from a RAID 0 to a RAID 1 select ON or OFF for Gigabyte Boundary See the discussion on the next page 3 Click on the Change RAID Level button A confirmation window will appear 4 Click OK to confirm A confirmation window will appear 5 Click OK to confirm...

Page 54: ... working drive for example a 20 5GB drive would be rounded down to 20GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available Without this feature enabled UltraTrak will NOT permit the use of a replacement drive that is slightly smaller than the remaining working drive For the Gigabyte Boundary feature to work the Gigabyte Boundary feature must b...

Page 55: ...n window will appear 2 Click OK to confirm A second confirmation window will appear 3 Click OK to confirm The browser will ask permission to close the window 4 Close your browser window NOTE To restart the ConnectStor II turn the power switch off and then on again Remotely Rebooting ConnectStor II 1 Clicking the Reboot button reboots the ConnectStor II operating system 2 Click OK to confirm A seco...

Page 56: ... the original unit Updating System 1 To upgrade ConnectStor II s operating system obtain the latest ConnectStor II update file Visit the Promise website www promise com and go to Support then Download In the Select Product menu select ConnectStor II 2 Copy the file to any available Shared Folder on the ConnectStor II unit 3 Click the Update System command from the Advanced Configuration side menu ...

Page 57: ...rk environment WARNING Returning ConnectStor II to Default Settings will DELETE ALL existing data and settings 1 Click on Default Setting from the Advanced submenu selection 2 The following table will be displayed showing the Default settings 3 Click on Return System to Default Settings button 4 A confirmation window will appear Click OK to proceed or Cancel 5 A second window will appear Click YES...

Page 58: ...ager Download and install the latest firmware release from the Promise website as necessary WARNING All current User accounts User home directories User Mode folders and all UNIX Export IP Settings on your the target ConnectStor II will be DELETED Use this feature with caution The supervisor password for your the target ConnectStor II unit will NOT be changed Input the source ConnectStor II IP add...

Page 59: ...ate sub folders or directories within all areas of ConnectStor II for which the user has access These directions for mapping ConnectStor II will work with the following network installations contact your network administrator if you have any questions Microsoft network using TCP IP Microsoft network using NETBEUI with TCP IP also configured NFS Configure the UNIX Linux Network Setup Windows XP 1 B...

Page 60: ...rches the network for a computer with the name you provided The ConnectStor II unit and its location information will appear as shown below 4 Double click on ConnectStor II to open the connection The folders you have created will appear below ...

Page 61: ...ant to map to your computer below left Windows offers to connect the shared network folder on the ConnectStor II and assign it an available drive letter on your PC 5 Select the drive letter you want and click the Finish button The connection dialog box appears below ...

Page 62: ...plorer each time the User logs on or reboots the PC provided the ConnectStor II s IP address remains the same 6 Type your User Name and Password in their respective fields and click OK The contents of the newly mapped directory are displayed below At the same time the new drive letter is added to your system under the My Computer icon below ...

Page 63: ...te change rights to the ConnectStor II He she can begin to save data retrieve or delete data stored on a ConnectStor II array the same as any other local or commonly shared network drive CAUTION In most network installations a supervisor will want to restrict the access of some directories to certain users See File Sharing on page 34 if you wish to restrict such access ...

Page 64: ...Find Computer function In Windows click on the Start button select Find and then Computer to show Find Computer dialog box see below 3 Enter the ConnectStor II s Server Name see page 19 in the Named text field and then click the Find Now button 4 The ConnectStor II unit and its location information will appear as shown below 5 Double click on ConnectStor II to open the connection The description o...

Page 65: ...ect at logon box This action adds the ConnectStor II to the Network Neighborhood and Windows Explorer each time the User logs on or reboots the PC provided the ConnectStor II s IP address remains the same 9 When finished with your selections click the OK button to continue 10 The ConnectStor II unit will appear in the Network Neighborhood My Computer see below and or Windows Explorer views By defa...

Page 66: ...work Neighborhood My Computer or Windows Explorer double click on the Drive icon for ConnectStor II To access your mapped ConnectStor II folder from this point double click on the networked drive icon If the user has access rights to only certain shared folders the user may save retrieve or delete data in those folders only by double clicking the folder Optionally the user may open the folder and ...

Page 67: ... Host in the New Export IP Address field Type the host name of the UNIX Linux Host in the Host Name field NOTE You can find IP address and Host Name on the Linux PC by running Iconfig 3 In the mnt directory create a mount point In our example we call it Cs2 4 Using a text editor edit the etc hosts file to append the IP address and the Server Name PTICS2000532 or example of the ConnectStor II to al...

Page 68: ... 192 168 1 151 d 0 0 p udp j ACCEPT is there To find it quickly type the following cat sysconfig ipchains from the etc prompt f Reboot the system for the new setting to take effect g Go on to Step 6 Option 3 a From the etc prompt run vi sysconfig ipchains b In the Editor scroll down to the last line ending with REJECT c Asd the following line A input s 192 168 1 151 d 0 0 p udp j ACCEPT d Press ES...

Page 69: ...e one of two levels of access Supervisor The administrator s account User The normal user s account On the ConnectStor II you may see a number of folders each with specific access permissions assigned to it Home Each User has full access rights to his Home folder Guests do not have a Home folder Read Write Any User can create delete modify data that he created in this folder UserMode ReadShare Any...

Page 70: ... on ConnectStor II are in this directory The administrator must set your UID Unix Linux User ID in Configuration Menu User Options Create User and then you login as Your Account in your Unix Linux system Home directory Change path to mount point users you can go into your home directory and have full access permissions in it Folders Change path to mount point folders you will see all types of fold...

Page 71: ...b peter c kevin d tony Folders a ShareForAll b ShareForGroup with Valid User supervisor peter c SharePublic d ShareUserGroupRead with Valid User peter tony e ShareUserGroupWrite with Valid User kevin tony Access results for ConnectStor II s users a User supervisor from a Windows Network login sees folders supervisor home permitted ShareForAll permitted ShareForGroup permitted SharePublic permitted...

Page 72: ...b peter c kevin d tony Folders a ShareForAll b ShareForGroup with Valid User supervisor peter c SharePublic d ShareUserGroupRead with Valid User peter tony e ShareUserGroupWrite with Valid User kevin tony Access results for ConnectStor II s users a User supervisor from a Windows Network login sees folders supervisor home permitted ShareForAll permitted ShareForGroup permitted SharePublic permitted...

Page 73: ...rmitted User kevin from a NFS mount UnixHost1 sees directories under mount point users supervisor denied users peter denied users kevin home permitted users tony denied folders ShareForAll permitted folders SharePublic permitted d User tony from a Microsoft Network login sees folders tony home permitted ShareForAll permitted ShareForGroup denied SharePublic permitted ShareUserGroupRead permitted S...

Page 74: ...ConnectStor II User Manual 68 NOTES ...

Page 75: ... to show hard drive activity Power LED is Green when lit and indicates unit is powered on and other status messages as shown below Power Status LED Messages Operation Power LED display Status Power on Steady ON Normal System Loading Steady OFF Normal Bootup Steady ON Normal Request an IP Single blinking light Normal System Starting Double blinking light Normal System Ready Steady ON Normal System ...

Page 76: ...or II home page with supervisor 3 Use password as login password 4 Re Configure your RAID setting 5 If the RAID Error message continues the unit may be at fault Call Promise technical support see Appendix A Contacting Technical Support Disk Error Message If the Power Status LED indicates a Disk Error repeatedly blinks 4x there might be 2 possible errors There is no disk is in the ConnectStor II un...

Page 77: ...om the Configuration tab choose Add 3 Click on Protocol and then click Add Your system will build an information database which may take a few minutes 4 Choose Microsoft under Manufacturers Choose TCP IP under Network Protocols You may need to scroll down the list to find it it should be the last item Click OK 5 Click on the Network Application window 6 If your computer asks for the Microsoft Wind...

Page 78: ...gram like HyperTerminal built in to Windows using the settings 9600 no parity 8 1 c Press any key to prompt the opening Login screen Type supervisor and the current password to access the text based Configuration Menu d Next select IP Assignment and set to Dynamic IP addressing this will allow you to reboot from menu Cannot Find ConnectStor II in Network Neighborhood 1 Try all steps in the Cannot ...

Page 79: ...n some instances when running a DHCP the dynamic IP address may change causing the problem Sometimes the server appears to be refusing the clients access even though the client is listed in the etc hosts or etc exports file Typically this happens because the server takes the IP address of the client connecting to it and resolves that address to the fully qualified domain name FQDN but the host nam...

Page 80: ...ConnectStor II User Manual 74 NOTES ...

Page 81: ...er Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise...

Page 82: ...of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may a...

Page 83: ...e Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase You are respo...

Page 84: ...ConnectStor II User Manual 78 NOTES ...

Page 85: ...sion numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives devices and other controllers Technical Support Services Promise Online TM Web Site http www promise com tech documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attentio...

Page 86: ...rt 886 3 578 23 90 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8870 9 00 6 00pm Taiwan Time If you wish to write us for support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science Based Industrial Park Hsinchu Taiwan R O C Promise China E mail Support support china promise com Fax Technical Support 86 0 10 6872 3940 Attention Technical Suppor...

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