
E N T 1 0 2 0
Model Name:
RJ–4100
E N T 1 0 2 0
Model Name:
RJ–4100
Printer Status Messages
When Message is Displayed
1
• Media Skew Error
This message appears when the right
(origin side) edge of the media has
been detected beyond the allowable
range of variation from the standard
position.
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• Is recommended media being used?
→
Replace with recommended media and try again.
• Is the pressure lever lowered properly?
→
Lower the lever securely.
• Is there any foreign matter interfering with the media feed, such as paper cuttings sticking to the grid roller?
→
Remove them with a brush, etc.
• In the case of roll paper, is the roll shaft seated properly in both the left and right printer shaft support rollers?
→
Install the shaft properly.
• In the case of roll paper, the media is set correctly if it moves backward and forward parallel to the marker line during media
detection, and it is in the same position as it was prior to detection. However, if the position seems to be offset, it must be
remounted.
→
Mount the media again so that it is in the same position before and after media detection.
• Are you explaining what is meant by skew and meander?
Check this condition in detail during the primary consultation.
Explain that skew up to the figures shown below is within the acceptable limit.
Also, have the repeatability checked and explain that poor repeatability is probably caused by badly mounted media.
No.
Symptom
Sequence
Items to be Confirmed
When Message is Displayed
Printer Status Messages
32
Cut sheet
Roll media
Within 1.5 mm
Within 2.5 mm
However, it should be explained that in the case of roll media, if the pressure is left down for a long period with the media
mounted, or in an environment with sudden changes of temperature and humidity, the whole roll may not necessarily feed
properly.
• In a case where the symptoms are not reproduced (no problem up to the fifth sheet then frequent skewing after remounting,
etc.) the method of mounting the media may be at fault and this should be checked with the Operation Manual.
→
Check "Loading the media" under "Installation procedures:" in the Operation Manual.
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If the above procedures do not improve the symptoms, the main unit has probably developed a fault for some reason.
Go to MAP1000
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