Toshiba e-STUDIO GL-1010, Administrator'S Manual, Page: 374 / 427

352 GL-10x0 Administrator’s Guide
Multiple Copies Stapled Together
Problem Description
Some applications, such as Microsoft Word and Excel, treat multiple copy
print jobs as one big job if the
Collate
option is enabled from the
application and stapling is enabled from the printer driver. Enabling
stapling automatically enables the printer driver collation option, which
effectively cancels the application collation setting, creating one large job,
which is stapled together, instead of multiple copies of a single job,
stapled separately.
Corrective Action
Set the stapling and collation options in the printer driver properties
sheet and disable the
Collate
option in the application Print dialog box.
Collation Errors
Number of Copies Specified is Not Printed
Problem Description
If the application maintains the copy count in its print dialog box, the
application count overrides any copy count you set using TOSHIBA driver
properties. This happens when print settings, notably copy count, paper
size, and collation are implemented in both the driver and the application
and the driver settings conflict with application settings. This condition
causes a myriad of erratic and unexpected results.
Corrective Action
When printing to the controller, use the application settings to specify
print options, including the copy count. Only use the printer driver
settings to support features the application does not provide. For
example, if you want to print multiple copies from Notepad, you must set
the copy count in the driver properties as the Notepad Print dialog box
does not support multiple copies.
Printing multiple copies from Word 95 is an exception to this rule. To
collate the copies, disable the collate option in Word 95 and enable it in
the printer driver instead.