Toshiba e-STUDIO GL-1010, Administrator'S Manual, Page: 362 / 427

340 GL-10x0 Administrator’s Guide
„
The job may be held in the Novell print queue.
„
A copier error may be preventing printing.
Corrective Action
„
Check the device location to see if there really should be any jobs
listed.
„
Check the Jobs Log in TopAccess to see if the status of the job is
listed as
Done
,
Deleted
, or
Unserviceable
.
If the job is very small, it may have already been serviced and moved
to the Jobs Log as a terminated job. If the job was unserviceable for
some reason, it no longer appears in the Current Jobs list.
„
Look at the copier control panel LCD for error messages. For example,
a prompt to load paper holds up subsequent jobs in the queue.
„
In a peer to peer environment, the job may be queued on the Windows
print spooler and, consequently, not available in Current Jobs or the
Jobs Log. If you do not see any error messages and the printer seems
to be working fine, resubmit the job.
„
The job may be in the Novell print queue and thus, not visible for the
moment. Use NWAdmin or PCONSOLE to see if there are any queue
errors.
Cannot Interpret TopAccessDocMon Messages/
Warnings/Errors
Problem Description
The device status indicates the current state of the copier to which print
jobs are being submitted.
Corrective Action
For an explanation of device status messages, refer to the
TopAccessDocMon online Help topic titled, Interpreting Device Messages,
Warnings, and Errors .
TopAccessDocMon Error Messages
Document is Unserviceable
Unless there is a hardware error, a job is considered unserviceable if the
controller does not support the features selected for the job. This most