Toshiba e-STUDIO GL-1010, Administrator'S Manual, Page: 353 / 427

GL-10x0 Administrator’s Guide 331
Troubleshooting Checklist
Cannot Print to the Controller
Possible Cause Check Yes No
For Instructions,
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Protocol conflict or
incorrect protocol
settings 1 Have you set the controller
protocol settings so they are
compatible with your
network and client protocol
settings?
Next
Step
’
‘
Modifying
Controller Settings
at the Control
Panel
on page 21.
Print services are not
set up 2 Have you set up the
appropriate type(s) of print
services the controller
should support?
Next
Step
’
‘
Establishing
Network Print
Services
on
page 155.
Printer port is not
configured 3 Have you configured a port
for the printer?
Next
Step
’
‘
Operator’s Guide .
4 If you are using Novell print
services, did you setup the
Novell side of network
printing, such as creating
print servers and attaching
the print queue?
Next
Step
’
‘
Setting Up Novell
Printing
on
page 157.
Jobs trapped in
Novell print queue 5 If you set up Novell print
services, can you see the
print job using PCONSOLE
or NWAdmin?
Next
Step
’
‘
Refer to your Novell
PCONSOLE or
NWAdmin user
documentation for help
with using these
utilities.
Different or
unreachable network
segment 6 Have you checked the
controller gateway and
subnet settings to make
sure the controller is part of
the same network gateway
as the client from which you
are trying to print?
Next
Step
’
‘
Configuring TCP/IP
Protocol Settings
on page 28.