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350

 GL-10x0 Administrator’s Guide

Job Submitted But Never Printed

Problem Description

There are many reasons why a job sent to the controller

 

may not print, 

several of which relate to hardware or network problems. However, if you 

have been able to print successfully on previous occasions and printing is 

possible for some jobs or some workstations, the problem is most likely to 

be caused by a client-setup or job-submission error.
If the problem persists after following all of these steps, contact your 

Toshiba authorized dealer for support.

Corrective Action

1

Check the device status in either TopAccess or TopAccessDocMon to 

make sure there is no maintenance or service call at the copier. Refer 

to 

Troubleshooting Hardware Errors

 on page 311 for more 

information about resolving the problem or contact your Toshiba 

authorized dealer for support.

2

If the job does not appear in the Current Jobs queue, check the Jobs 

Log in TopAccess. All terminated jobs are listed along with the job 

status. If the status is 

Deleted

 or 

Unserviceable

, the job could not be 

printed. For more information, refer to 

Jobs Log

 on page 319.

3

Make sure the user is submitting the job to the right printer by 

checking the device UNC displayed in the status bar in TopAccess 

against the device name displayed on the copier LCD touch screen. 

Refer to 

Naming the Device and Workgroup

 on page 32.

4

Make sure that the port is configured properly on the client 

workstation. Refer to 

the 

Operator’s Guide

.

5

Check the driver settings against the application settings to make 

sure that they do not conflict with each other. Generally, the 

application settings take precedence over driver settings. However, in 

some applications, this can cause erratic results or even prevent a job 

from printing. Refer to subsequent sections of this chapter for more 

specific details.

6

Make sure the copier is equipped with the size and type of paper 

being requested for the job. If it is not, you may need to feed the 

correct media type manually. Failure to do so may hold up other jobs 

in the queue, unless the 

Auto Continue

 option is enabled and someone 

presses 

S

TART

 on the copier control panel. This forces the job to 

Summary of Contents for e-STUDIO GL-1010

Page 1: ...Administrator s Guide Version 2 3 1 Your guide to installing configuring and troubleshooting the TOSHIBA Electronic Document Processing System ...

Page 2: ...e entire cost of all necessary servicing repair or correction TTEC and its suppliers do not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error free LIMITATION OF LIABILITY IN NO EVENT WILL TTEC OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES WHETHER IN CONTRACT TORT OR OTHERWISE except personal inj...

Page 3: ... are trademarks of Apple Computer Inc in the US and other countries PostScript is a trademark of Adobe Systems Incorporated Netscape is a trademark of Netscape Communications Corporation IBM AT and AIX are trademarks of International Business Machines Corporation Novell NetWare and NDS are trademarks of Novell Inc 3Com is a trademark of 3Com Corporation The Bluetooth trademark is owned by Bluetoot...

Page 4: ......

Page 5: ...rences xvi Software CD ROM Contents xviii Part 1 Setting Up the Controller 1 Installation Overview 3 The Big Picture 3 Planning and Preparation 5 2 Installing the Fax Option GL 1010 11 Installing the Fax Driver and Address Book 12 Uninstalling GL Fax and Address Book Software 14 Configuring Fax Properties 15 Enabling and Disabling the Fax Function 18 Managing Fax Jobs 19 ...

Page 6: ... 70 Opening TopAccess 72 Logging In 74 Accessing Online Help 78 Using Online Help 79 Managing Print Jobs 82 Managing Scan Jobs 85 Setting Your Preferences 88 Managing Counters 89 Remote Device Management 93 Administrator Site Map 93 Getting Started 96 Setting up Error and Event Notification 99 Setting Controller Preferences 99 Setting Copier Preferences 102 Setting Printer Preferences 106 Configur...

Page 7: ...74 LPR LPD Printing 175 IPP Printing 175 8 Setting Up Unix Printing 177 Installing the Unix TAR File 178 Managing Unix Print Queues 180 Printing to the Controller in Unix 182 CUPS Printing 201 9 Setting Up Macintosh Printing 223 Setting Up AppleTalk Printing 224 Configuring LPR LPD Printing 227 10 Installing Client Software 229 Installing Windows Software 230 Installing Windows Printer Drivers 232...

Page 8: ...ase 276 Backing up Files 277 Restoring Files 278 Deleting Files Stored on the Controller 279 Font Management 280 Patch Management 282 Setting Up LDAP Authentication 283 Managing AMC Functions 284 Part 4 Troubleshooting Network Printing 15 Troubleshooting Overview 297 Network Connectivity Problems 298 Cannot Discover Device 302 Cannot PING Controller 304 Cannot Print from Client 306 Job Not Listed ...

Page 9: ...river Installation Error Messages 342 Printer Driver General Errors 344 TWAIN Driver Errors 346 19 Troubleshooting Output Errors 349 Job Submitted But Never Printed 350 Error Message Printed Instead of Job 351 Stapling Errors 351 Collation Errors 352 Image Overlay Errors 353 Duplex Errors 354 Problems with Banner Pages 355 Partial Blank or Blurry Pages 356 Part 5 Reference 20 Reference 361 Parts o...

Page 10: ...vi GL 10x0 Administrator s Guide ...

Page 11: ...ed instructions for setting up the controller and installing client software transforming the digital copier into a complete network connected document processing system The controller software supports existing GL 1010 and GL 1020 controllers simplifying setup integrating procedures and improving quality and dependability Upgrading your GL 1010 or GL 1020 controllers increases their functionality...

Page 12: ...nicians operators or end users For information on using and maintaining the digital copier refer to the Toshiba Operator s Guide for Copying Functions or contact your TOSHIBA authorized dealer for support For information on using printer drivers and other client software refer to the Operator s Guide This guide assumes that you are a proficient user of your network management tools such as Microso...

Page 13: ...Safari 1 3 x x for Mac OS 10 3 x Safari 2 0 x x for Mac OS 10 4 x or Netscape 7 2 for Unix or Linux operating systems browsers TopAccess also allows end users to monitor and manage their print jobs over the Internet SNMP based Communication The controller incorporates Simple Network Management Protocol SNMP technology for device discovery and management Versions 1 and 3 are supported If you enable...

Page 14: ...owing you to more quickly and easily establish Novell print services Network Scan Support The Network Scan feature allows you to turn a hard copy document into an electronic file Once captured you can store it on the network retrieve it from TWAIN compliant applications upload it to an FTP server or distribute it via e mail Using the copier control panel or the TopAccess web based utility you can ...

Page 15: ...ssComposer TopAccessComposer enables end users to store edit and manage post print prior to hard copy release and scan documents It provides two predefined system folders Department and Public and creates a private folder for each user account TopAccessComposer maintains a database of user information for registered users including the user name password e mail address and account description and ...

Page 16: ...put by printing a proof copy before printing an entire multi copy job Users can also employ private print mode so that their secure or confidential documents are held until they enter the DIN at the copier The scheduled print feature allows users to take advantage of off peak hours to print large jobs Other features include print profiles which allow users to define specific settings so that they ...

Page 17: ...Double click Properties and click Services From the Start menu choose Programs TOSHIBA GL Client Software TopAccessDocMon Courier Screen messages and text you type in a field or at the command line Type the following command setup exe Brackets enclosing variable text Variable text that is to be replaced with specific text applicable to your network Enter GL device name where device name is the Mic...

Page 18: ... utility Chapter 5 Wireless Networking on page 139 explains how to configure the controller for use with a wireless LAN or a wireless peer to peer network PART 2 Establishing Network Print Services on page 155 Chapter 6 Setting Up Novell Printing on page 157 provides an overview of how to set up the controller as a Novell network printer print server or NDPS printer agent For more detailed informa...

Page 19: ...ooting Network Printing on page 295 Chapter 15 Troubleshooting Overview on page 297 helps you identify the origin of an error if it is not immediately apparent from the problem itself and then directs you to subsequent chapters for instructions on resolving it Checklists provided in this chapter allow you to identify the subsystem that is most likely to be the source of an error Chapter 16 Trouble...

Page 20: ...ing System It also describes how to use the web based application TopAccess to monitor and manage print jobs You can find the pdf version of this guide on the e STUDIO Client CD ROM TopAccessComposer Operator s Guide You can find the pdf version of this guide on the e STUDIO Admin s Client CD ROM and on the e STUDIO Client CD ROM It contains information on storing managing editing and printing doc...

Page 21: ...res for configuring scan functionality using the web based utility TopAccess The guide also provides instructions for local scanning and remote management of scan jobs Application Specific Online Help All of the Electronic Document Processing System software and drivers come with application specific online help Click Help or choose the Contents and Index options from the Help menu For web based h...

Page 22: ... NT and Windows XP based workstations PostScript level 3 printer drivers for the GL 1010 and GL 1020 controllers through Windows 98 Me 2000 Windows NT and Windows XP based workstations AGFA Font Manager and font collection Macintosh PPD files which extends the LaserWriter driver to support printing to the controller from Macintosh workstations e STUDIO Recovery CD ROM This CD ROM includes the foll...

Page 23: ...GL 10x0 Administrator s Guide 1 PART 1 Setting Up the Controller ...

Page 24: ...2 GL 10x0 Administrator s Guide ...

Page 25: ...e and offers suggestions for devising your own installation strategy The Big Picture The TOSHIBA e STUDIO28 45 Electronic Document Processing System consists of a TOSHIBA e STUDIO28 35 45 digital copier GL 1010 controller and client software The TOSHIBA e STUDIO550 810 Electronic Document Processing System consists of a TOSHIBA e STUDIO550 650 810 digital copier GL 1020 controller and client softw...

Page 26: ...ervice technician usually prior to and independent of the network implementation Controller Your TOSHIBA service technician also installs the controller which is physically mounted on the back of the digital copier and connected to the PCI bridge board Network Interface Card The controller ships with an embedded Ethernet NIC To connect the controller to an Ethernet network insert the network cable...

Page 27: ...ese settings can also be made from a remote workstation using TopAccess In addition to system configuration TopAccess provides job monitoring and system management functions Depending on how you intend to use your controller you may need to perform specific administrative functions before establishing print services For example you may have to set up Novell printer and server objects Client Softwa...

Page 28: ... they want to access the embedded web server It simplifies command line printing for LPR LPD clients Controller Supported Protocols Protocol Considerations and Limitations TCP IP Required to manage the device using TopAccess Required for LPD printing If you are using DHCP for IP address acquisition which may assign dif ferent IP addresses to the controller consider setting up WINS servers for host...

Page 29: ...INTER NetWare NDPS printer agent using the TOSHIBA NLM based gateway Unix Print Modes The controller supports LPR LPD printing for the Unix Sun Solaris HP UX IBM AIX OpenUnix SCO and Linux environments providing you install the TOSHIBA filters Macintosh Print Mode The controller supports the following Macintosh printing modes AppleTalk LPR LPD over TCP IP only Choose a Device Naming Convention Dev...

Page 30: ...ble summarizes the default controller settings To adjust these settings locally use the copier control panel To adjust them remotely use TopAccess Default Controller Settings Property Default Setting Comments TCP IP Ethernet Enabled Frame Type set to Ethernet II IP Addressing DHCP If you do not want to take advantage of your network DHCP services change IP Addressing to Manual and enter the IP Add...

Page 31: ...ler as an NDS PSERVER or NPRINTER NDPS is a separate software component NLM which you must install on the NetWare file server Microsoft print services Enabled Peer to Peer SMB NETBIOS printing on TCP IP or IPX SPX The printer name portion of the port name is DSSC which you cannot modify LPD Printing Enabled The queue name is DSSC which you cannot modify EtherTalk Phase II Currently Macintosh print...

Page 32: ...Guide HTTP Server Enabled The HTTP server is integral for device management and job monitoring Therefore you cannot disable it IPP Disabled IPP works only over TCP IP Default Controller Settings Property Default Setting Comments ...

Page 33: ...e the scope of this guide For more information on the fax option refer to the Network Fax Operator s Guide You can purchase the Network Fax Option Kit to extend the functionality of your e STUDIO Electronic Document Processing System This chapter describes the installation of the network fax software ...

Page 34: ...where D is the letter mapped to your CD ROM drive 2 The InstallShield program leads you through the setup procedure If you want to cancel the installation at any time click Cancel Otherwise follow the prompts and click Next at each screen to continue 3 After you accept the license agreement you are prompted to enter the destination folder The Destination Folder Prompt By default the fax and addres...

Page 35: ...y running Setup exe again 6 Click Next to continue 7 Enter the path to the controller on the network The Controller Path Prompt For example enter Mygl1010 DSSC where Mygl1010 is the name of the device or click Browse to locate the device on the network 8 Click Next to continue 9 Next you are prompted to enter the name of the program folder in which you want the software copied Accept the default T...

Page 36: ...ue 12 To modify a setting click Back until you return to the applicable screen 13 After all necessary files have been copied to your workstation you are notified that installation is complete Click Finish to exit the setup program Uninstalling GL Fax and Address Book Software 1 From the Windows Control Panel choose Add Remove Programs The Add Remove Programs Dialog Box ...

Page 37: ...You must restart your computer for the un installation process to complete Select whether the restart now or later and then click Finish Uninstallation is complete Configuring Fax Properties After installing the fax driver you may want to configure the fax properties This section provides an overview of the driver options you can set For more detail on using the fax driver refer to the Network Fax...

Page 38: ...mation The GL Fax Driver Properties Dialog Box From the Send tab you can specify the fax recipients by selecting them from the address book or adding new ones You can set the fax resolution and department code for accounting purposes You can even opt to schedule the fax for transmission during off peak hours ...

Page 39: ... to enter the information you want to appear on the fax cover sheet GL Fax Driver Properties Cover Sheet Tab 4 Click the checkboxes for the information you want to include on the coversheet The Sender Information is taken from the entries made on the Sender tab ...

Page 40: ... You can also enable the fax function should the security risk that caused you to disable the fax function be resolved To enable or disable the fax function 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device page opens 4 Click the General link 5 Under Options click the down arrow on the Fax pull down list box 6 Select Enable or Disable to enable or dis...

Page 41: ...again clears all the check marks in the column 6 For Delayed jobs the schedule date is displayed in the Status column 7 Click Release to release the delayed job Deleting Pending Fax Jobs 1 From TopAccess click the Fax tab 2 Select the PC Fax Jobs submenu 3 Select the Current or Delayed link Fax Job Status Messages Defined Message Definition None displayed Job is being initiated in the controller P...

Page 42: ...lect all jobs click on the check mark button on the header This button sets marks on all the jobs in the list Clicking on the check mark button again clears all the check marks in the column 5 Click Delete 6 The job status changes to Deleting while a job is being deleted If no job is selected an informational message stating so is displayed ...

Page 43: ...10x0 Administrator s Guide 21 3 Modifying Controller Settings at the Control Panel This chapter explains how to use the LCD touch screen on the copier control panel to enable and disable controller options ...

Page 44: ... 81 Copier Control Panel When you press PRINTER NETWORK the Print and Admin tabs open Use these tabs to configure the system and monitor operations If the Scan option is installed the Scan tab also opens Use the numeric keypad to type numeric data such as the administrator password For items such as device names an alphabetic touch keyboard opens on the LCD touch screen Alphabetic Keypad on the LC...

Page 45: ...int and Admin tabs display from which the user can perform printing and administrative operations on the attached GL 1010 If the Scan option has been installed a Scan tab is also displayed Logging In The first time you access administrative functions from the copier LCD touch screen you must define a five digit password You are required to type this code each time you access the administration scr...

Page 46: ...ot decided on a password yet use the default password 12345 4 Press OK to display the main Admin menu If the local administrator has enabled V3 LDAP authentication the login process varies slightly To login in this case 1 Press PRINTER NETWORK The login screen opens Front Panel Login Screen 2 Press the Username field to open the keyboard screen and enter your user name 3 Press the Password field t...

Page 47: ...play the Change Admin Password screen Change Admin Password Screen 2 Press OLD PASSWORD to select it and type the existing password 3 Press NEW PASSWORD to select it and type a new five digit password 4 Press CONFIRM NEW PASSWORD and type the new five digit code again to ensure you typed it correctly 5 Press OK If the password in CONFIRM NEW PASSWORD does not match the value in NEW PASSWORD a mess...

Page 48: ...t With Auto Sense enabled the controller automatically determines the appropriate IPX frame type and issues SAP packets over the network This default setting makes device discovery immediate and automatic However it generates IPX packets on any network even one that only runs TCP IP You can change the default network configuration settings from the LCD touch screen as described here Alternatively ...

Page 49: ...X Protocol Settings on page 29 Ethernet speed see Configuring the Ethernet Speed Settings on page 31 only for Ethernet AppleTalk see Configuring AppleTalk Protocol Settings on page 31 only for Ethernet After you finish updating network or device settings you must apply the changes you made during the session This process updates and reboots the controller so the modifications can take effect If yo...

Page 50: ... acquisition mode is DHCP If you are entering this screen for the first time the other fields are not editable 2 Press MANUAL 3 Enter the IP ADDRESS SUBNET and GATEWAY using the control panel numeric keypad 4 To view or modify the WINS server IP Addresses press the page down arrow and continue with Setting Up WINS and DNS Servers on page 29 Otherwise press OK to save the changes Page down arrow ...

Page 51: ...een overrides the settings acquired by DHCP 2 Press PRIMARY or SECONDARY for WINS Servers or DNS Servers to select it 3 Enter the IP Address of the Primary or Secondary WINS or DNS server using the control panel numeric keypad 4 Press OK to save the changes for the duration of the session 5 Press the page up arrow to return to the TCP IP Setting screen Configuring IPX SPX Protocol Settings By defa...

Page 52: ...ss IPX SPX to open the IPX SPX Setting screen IPX SPX Setting Screen Note The IPX SPX Setting screen shown displays the Ethernet NIC settings 2 If you are running a TCP IP only network press DISABLE Otherwise press ENABLE to accept or modify the IPX SPX frame type 3 Select the frame type from the options shown EN_802 2 EN_802 3 EN_11 or EN_SNAP 4 Press OK to save the changes ...

Page 53: ... the network speed to 10 MB S or 100 MB S Alternatively select AUTO to automatically sense and set the correct speed 3 Press OK to save your setting Configuring AppleTalk Protocol Settings 1 From the Network Setting menu press APPLETALK to open the AppleTalk Setting screen AppleTalk Setting Screen Note Currently the controller supports EtherTalk access only TokenTalk is not supported ...

Page 54: ...a access control number of the NIC installed in the controller For example GL00DOC9165206 You can specify a different name of up to 32 alphanumeric characters provided it is unique within your network 5 Press DESIRED ZONE to display the touch keyboard 6 Enter the AppleTalk Zone which is by default This indicates the local zone although you can specify a different name of up to 32 alphanumeric char...

Page 55: ...f up to 15 alphanumeric characters provided it is unique within your network Do not use the underscore _ or the at characters in the device controller name 5 Press WORKGROUP to display the alphanumeric touch pad 6 Enter the name of the workgroup to which the controller belongs The workgroup name can have no more than 15 characters 7 Press OK to save your changes Restoring the Default Controller Se...

Page 56: ...dministrator you can turn on or off some of the controller special features 1 Press PRINTER NETWORK 2 Press the ADMIN tab The Enter Admin Password screen opens Enter Admin Password Screen 3 Enter your five digit password and press OK The Admin menu opens Admin Menu Screen ...

Page 57: ...art Master Browser ON Stop 004 Start LT A4 LD A3 conversion OFF Stop 104 Start LT A4 LD A3 conversion ON Stop 005 Start Top Access Composer OFF Stop 105 Start Top Access Composer ON Stop 006 Start Department Code Enforcement OFF Stop 106 Start Department Code Enforcement ON Stop 007 Start SNMP Service OFF Stop 107 Start SNMP Service ON Stop 009 Start GL_Share Shared Folder OFF Stop 109 Start GL_Sh...

Page 58: ... Stop 020 Start NDS Service OFF Stop 120 Start NDS Service ON Stop 021 Start IPP Service OFF Stop 121 Start IPP Service ON Stop 022 Start LPD Service OFF Stop 122 Start LPD Service ON Stop 023 Start Raw Printing OFF Stop 123 Start Raw Printing ON Stop 024 Start Firewall Service OFF Stop 124 Start Firewall Service ON Stop 025 Start Print Queue Limit OFF Stop 125 Start Print Queue Limit ON Stop 026 ...

Page 59: ... LD A3 conversion ON 005 Start Top Access Composer OFF 105 Start Top Access Composer ON 006 Start Department Code Enforcement OFF 106 Start Department Code Enforcement ON 007 Start SNMP Service OFF 107 Start SNMP Service ON 009 Start GL_Share Shared Folder OFF 109 Start GL_Share Shared Folder ON 010 Start GL_Twain Shared Folder OFF 110 Start GL_Twain Shared Folder ON 011 Start GL_PCL6 Shared Print...

Page 60: ...9 Start Fax Feature OFF 119 Start Fax Feature ON 020 Start NDS Service OFF 120 Start NDS Service ON 021 Start IPP Service OFF 121 Start IPP Service ON 022 Start LPD Service OFF 122 Start LPD Service ON 023 Start Raw Printing OFF 123 Start Raw Printing ON 024 Start Firewall Service OFF 124 Start Firewall Service ON 025 Start Print Queue Limit OFF 125 Start Print Queue Limit ON 026 Start Latin1 Enco...

Page 61: ...ontroller to become the host of the browse list even when the feature is turned on it is recommended that the service not be used An additional benefit of turning it off is reduced network traffic Server Service This is a component of the operating system and it is turned on by default The following are the effects on system operation when this service is disabled Shutting down the server service ...

Page 62: ...serve SNMP client queries from software components such as HP Open View TopAccess Device Counters Administration pages and Device Search results TopAccessDocMon Print driver bi directional communication SNMP cannot be used to hack in or modify the controller content SNMP traps do not work Enabling version 1 of the SNMP service does not change the function of this service from previous versions of ...

Page 63: ... file which can be exported The represtentation of these files internally is based on region When exporting the files are translated to a symbol set that allows them to be read In some cases a unit may be set to use UTF 8 which cannot handle accented characters so a region which is in North America but which uses a non english language may have problems reading exported files Turning on Latin1 Enc...

Page 64: ...re recovery update Controller software maintenance update Update the controller with new or localized printer drivers Taking the Controller Offline The controller must be online to perform network printing functions By taking the controller offline you prevent anyone from printing to the device 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens Print Menu Screen 3 To take the ...

Page 65: ... 3 Press TEST PAGES to display the Test Print menu Test Print Screen 4 Press the soft key corresponding to the type of test page you want to print CONFIG PAGE PCL FONT LIST or PS3 FONT LIST 5 After printing the test page press BACK to return to the Print menu Rebooting the Controller Sometimes you need to reboot the controller before new settings take effect At other times you may need to reboot t...

Page 66: ...WORK AND hold down the button for at least 10 seconds 2 Press START The controller reboots Shutting Down the Controller Gracefully powering down the TOSHIBA Network Document Processing System begins with shutting down the controller from the copier control panel After you shut down the controller you can safely power off the copier Caution Do NOT power off the controller by pressing the controller...

Page 67: ...ate This section provides procedures for performing each method of operating system update Update from the e STUDIO Recovery CD ROM 1 Power up the system if it is not already running 2 Immediately insert the e STUDIO Recovery CD ROM into the drive If the controller was already up reboot it The flashing light on the CD ROM drive indicates the controller is trying to boot off of the CD If this light...

Page 68: ...up 8 After boot up an initialization process begins This takes approximately 10 minutes During that time the touch screen displays Processing Controller update don t switch off 9 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational again The controller software version printed on the test page should match the update version If so ...

Page 69: ...S Update Version screen Note that the controller is now offline If the touch screen does not display the OS Update Version screen the controller did not boot off the CD successfully 10 Press OK to continue The controller begins copying the software from the CD to the hard drive This process takes approximately seven minutes during which time the touch screen displays the OS Update Progress screen ...

Page 70: ... If you experience problems during the update process or if the system does not come back online after the update process completes contact your Toshiba authorized dealer for support Controller Software Maintenance Update Use the Maintenance Update procedure to update the controller software only not the OS This method retains the current controller configuration Perform the following steps from t...

Page 71: ...ch screen displays the Controller Update Version screen Controller Update Version Screen 5 Make sure the information displayed is correct If not press CANCEL to return to the System Update menu 6 If it is correct press OK to begin the controller update process The status message now displays CONTROLLER UPDATE PROGRESS When the update completes the CD ROM ejects and the status message displays Plea...

Page 72: ...om the control panel to review the installed updates to the controller software The manage patches use TopAccess 1 From the copier LCD panel press the PRINTER NETWORK key and then press the PRINT tab The Print tab opens 2 Press the TEST PAGES button The Test Pages page opens 3 Press the PATCH LIST button The list of installed patches prints on the MFP Update with New or Localized Printer Drivers T...

Page 73: ...2 Enter the administrator password and press OK to display the Admin menu The Admin Menu 3 Press UPDATE SYSTEM to display the System Update menu The System Update Menu 4 Insert the e STUDIO Client CD ROM in the controller CD ROM drive ...

Page 74: ...OM drive 7 Remove the CD ROM and press OK The controller reboots 8 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational again The printer driver software version printed on the test page should match the update version If so the system update has completed successfully If you experience problems during the update process or if the ...

Page 75: ...row keys to move from page to page of listings Status Messages Document has printed successfully The job you sent to the controller printed without error You may retrieve the print job from the copier Private print document is being held Your private print job has been spooled to the controller without error You can now go to the copier to release the job for printing You must enter the correct DI...

Page 76: ...ress SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press SCHEDULED PRINT JOBS 5 In the Scheduled Print Jobs screen scroll to the job you want to delete 6 Press SELECT to select a single print job for deletion or press SELECT ALL to select all of the print jobs Press the SELECT button again to remove a print job from the list to be deleted Pressing SELECT ALL a second time deselects all job...

Page 77: ...release or press SELECT ALL to select all of the print jobs Press the SELECT button again to remove a print job from the list to be released Pressing SELECT ALL a second time deselects all jobs on the list 7 Press RELEASE 8 Press BACK to return to the main Print menu Managing Private Print Jobs You can view the list of private print jobs delete jobs from the list or release a job for printing View...

Page 78: ...select the job or jobs you want to delete The highlighted job is selected automatically 6 Press SELECT to select a single print job for deletion or press SELECT ALL to select all of the print jobs Press the SELECT button again to remove a print job from the list to be deleted Pressing SELECT ALL a second time deselects all jobs on the list 7 Press DELETE A confirmation message appears 8 Press DELE...

Page 79: ...The Enter Document Password screen opens Enter Document Password Screen 8 Use the control panel numeric keypad to type the five digit DIN and press OK All jobs must have the same DIN is you are releasing multiple jobs If the number you entered is correct the job is released to the current jobs print queue Once the private print job becomes a current job manage it like any other current job If you ...

Page 80: ...g a Proof Print Job 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press PROOF PRINT JOBS 5 In the Proof Print Jobs screen select the job or jobs you want to delete The highlighted job is selected automatically 6 Press SELECT to select a single print job for deletion or press SELECT ALL to select all of the print jobs Press the SELECT bu...

Page 81: ...ease The highlighted job is selected automatically 6 Press SELECT to select a single print job for release or press SELECT ALL to select all of the print jobs Press the SELECT button again to remove a print job from the list to be released Pressing SELECT ALL a second time deselects all jobs on the list 7 Press RELEASE 8 The Edit Proof Print Job screen opens Edit Proof Print Job Screen 9 The origi...

Page 82: ... LCD touch screen Releasing TopAccessComposer Jobs 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press TA COMPOSER to display the TopAccessComposer Login screen TopAccessComposer Login Screen 5 To access the Department or Private folder type your user name and password and press OK ...

Page 83: ... entering a user name or password The TopAccessComposer folder screen opens TopAccessComposer Folder Screen 6 Press the folder containing the print queue you want to view and press OPEN The folder contents screen opens The Folder Contents Screen 7 Scroll to the job you want to print ...

Page 84: ...ive digit code With the department code feature enabled if you enter a department code when using the printer drivers the controller adds the number of printed pages to the counter for that department When no department codes exist the system assigns all prints copies etc to a default department called UNDEFINED If the department code feature is enabled the administrator may enable department code...

Page 85: ...s The first department code must be created through the copier control panel It becomes the master department code The person in possession of this code has access to all other codes Once the master department code exists you can create edit or delete other department codes from the copier control panel or using TopAccess For more information on creating department codes from the control panel see...

Page 86: ...Department Code label and Edit field are disabled In TopAccess the Enforce Department Codes option is unavailable Only the Department Code Feature is Enabled If the department code feature is enabled but enforcement is disabled In the printer drivers the controller enables the Department Code label and Edit fields If you enter a department code the controller reports the code to the copier and inc...

Page 87: ...he printer drivers you must enter a department code The controller not only reports the department code to the copier but also confirms its validity with the copier If the code is valid the controller queues the job for printing In TopAccess the administrator may disable department code enforcement VALID DEPARTMENT CODES The system handles these in the same way as when enforcement is disabled See ...

Page 88: ...RK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press IDC PRINT JOBS Job Enters Print Queue 5 In the IDC Print Jobs screen select the job or jobs you want to release The highlighted job is selected automatically 6 Press SELECT to select a single print job for deletion or press SELECT ALL to select all of the print jobs Press the SELECT button again to remove ...

Page 89: ...ELEASED IDC JOBS The controller purges unreleased IDC jobs according to the Number of days to save Private Proof Invalid Print Jobs entry in TopAccess and recorded in the jobs log PROCESSING TOPACCESSCOMPOSER JOBS TopAccessComposer and TopAccessComposer Print jobs also require a valid department code If the code is invalid the controller processes the TopAccessComposer portion of the job normally ...

Page 90: ...68 GL 10x0 Administrator s Guide ...

Page 91: ...etwork printing errors As the administrator you can also use TopAccess to remotely configure all of the device and network configuration options you set from the copier control panel LCD End users may use TopAccess to view general information device status alerts and messages and scan details This chapter explains how to configure the controller using the administrative functions of TopAccess The ...

Page 92: ...iew and modify copier attributes View cassette accessory configuration View and clear the log files for jobs messages and counters Locate other TOSHIBA devices on the network Upload client software to the network Install client software Initiate a scan With TopAccess end users can View general copier information including controller status and alerts View cassette accessory configuration View and ...

Page 93: ...ck 6A or higher Novell Client v4 9 SP1a or higher with Z E N works Starter Pack and Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare can replace the Novell Client except for NDPS printers Windows 2000 Microsoft Windows 2000 Service Pack 4 or higher Novell Client v4 9 SP1a or higher with Z E N works Starter Pack is required to run IPX bas...

Page 94: ... Unix operating system environment The following browsers are supported Internet Explorer 6 0 or higher for Windows operating systems Internet Explorer 5 1 7 for the Mac OS 9 2 2 operating system Netscape 7 2 or higher for Windows operating systems Netscape 7 2 for Unix or Linux operating systems Netscape 7 02 for the Mac OS 9 2 2 operating system Safari 1 3 x x for Mac OS 10 3 x operating systems...

Page 95: ...Administrator s Guide 73 where IP Address is the IP address of the controller and Device Name is the device name of the controller For example http 159 119 44 234 or http mygl 1021 The TopAccess web page opens ...

Page 96: ...ators are required to log in for particular functions After TopAccess has verified name and password TopAccess grants an administrator access to the Administration page for device management If the local controller administrator has set up LDAP authentication users may need to log in to access any functions beyond viewing the basic device information The user s login is his or her user name and pa...

Page 97: ...d password use the defaults and change the password immediately to maintain secure access For instructions on setting the administrator password see Setting the Administrator Password on page 66 3 To cancel the login process click Cancel TopAccess returns you to the page you came from Note Clicking Login with an invalid password or no password while a password has been set causes the message Inval...

Page 98: ...sion of the current menu or to the first non administrative page of the next higher level menu if the current menu has no end user page If the current top level menu is the Administration tab TopAccess takes you to the start page which you define on the Preferences page Auto Log Out TopAccess automatically logs out the administrator after a period of inactivity You as the administrator can define ...

Page 99: ...e Page The TopAccess home page contains a header area body area and a footer area The header area includes The TopAccess logo Device and communications status Ready Alert and Online Offline Short cut access to TopAccessComposer Short cut access to Device Search Short cut access to the Login page or the Logout command A menu bar to provide access to the main pages of TopAccess A submenu bar The bod...

Page 100: ...ike viewing device settings and the print queues You must log in as an administrator to perform administrative functions Accessing Online Help Online help is a fast and simple way to find the answers to questions you may have about using an application This section explains how to access and search the online help for the Electronic Document Processing System from a workstation running the Windows...

Page 101: ...ind a Help Topic In Help click one of the following tabs To browse through topics by category click the Contents tab Topics are organized into books Double click the book or click the plus sign to the left of the book to expand the list of related help topics To collapse the topic simply click the link once more Also within most topics you can see related topics by clicking the Related Topics butt...

Page 102: ...n be Ready or a number that identifies an alert condition Errors are in red and warnings are in yellow Device name and location The contact name and phone number for the person responsible for managing the controller Paper trays on this device media size media types cassettes and their status List of optional components installed on the device Administrative message At any time you can click Refre...

Page 103: ...e pull down list box for the cassette that you are setting 3 Select the paper type from the list The default value is Plain other options include Bond Recycled Color Card Stock Letter Labels Preprinted Letterhead Transparency and Disk Labels 4 Repeat the previous step for each cassette for which you want to define the paper type 5 Click Save to save your changes Finding and Connecting to Devices Y...

Page 104: ...er window containing the TopAccess screen for the selected device opens Managing Print Jobs Using TopAccess you can view delete and release print jobs You can manage your own jobs while the administrators can manage all jobs Viewing Print Jobs To view the jobs in the various queues 1 Click the Print or Scan Jobs tab Current Jobs is the default page Print Jobs Page The Print Jobs page displays link...

Page 105: ...lete 3 Click the check box next to the job name To delete all jobs click the checkmark on the header This button marks all of the jobs in the list Clicking the checkmark again clears all the checkmarks 4 Click Delete While TopAccess is deleting a job the status changes to Deleting Changing Proof Print Job Copy Counters After reviewing the first copy of a proof print job you can change the remainin...

Page 106: ...ext to the job you want to print To release all jobs click the check all button in the header Clicking this button again clears all the checkmarks 5 Click Release to print the selected job s After you release the job monitor its status using the Current jobs list Releasing Private Print Jobs 1 Click the Print Jobs tab 2 Select Private jobs 3 Scroll down the list to locate the job 4 Check the box n...

Page 107: ...275 Managing Scan Jobs To determine the status of a scan job you can view the various scan logs Current Jobs lists all scan jobs currently queued for processing Scan Jobs Log lists completed scan jobs Scan Message Log lists system messages related to the scan function Besides viewing these logs you can delete scan jobs Viewing Current Scan Jobs The Scan Jobs page displays the list of current scan ...

Page 108: ...e scan function 3 If necessary click Current Jobs to open the Current Jobs page 4 To sort the current jobs list so that a particular job is easier to find click the appropriate table heading The page refreshes to display the information in the order you requested 5 Scroll down the list to see details of the job Viewing the Scan Jobs Log To view the list of completed scan jobs 1 On the Scan Jobs pa...

Page 109: ...k the box next to the scan job that you want to delete or click the Check All heading to select all jobs 2 Click Delete 3 Click OK to confirm the deletion process The scan job s are deleted from the queue Working with Scan Templates You can access the scan templates and template groups through the Scan tab in TopAccess For a complete description of the scan templates and template groups refer to t...

Page 110: ...For backing up restoring and deleting files refer to Maintaining the System on page 275 Setting Your Preferences You can customize the appearance of TopAccess If you do not log in or if you log in as an end user setting preferences only affects your view of TopAccess If you log in as the administrator setting the preferences affects all users 1 Click the Preferences tab to open the Preferences pag...

Page 111: ... broken down by department This topic describes how to view the statistics and manage department counters All users can view the statistics maintained by the controller If you use department codes you can also reset department counters and save department statistics in a format that you can use for reporting Only administrators can reset the scan counters Viewing Job Statistics The Counters page s...

Page 112: ... print counters or the Scan submenu to export scan counts 3 Type the master department code and click Enter 4 Select the department by clicking the circle to the left of the department name 5 Click Reset Counter The Reset Department Counter window opens 6 Click OK to reset the counters or Cancel to terminate the process without resetting the counters Exporting Counters To save department or job ty...

Page 113: ...k the heading button to select all the template groups 4 Click Reset Counter Automatic Meter Collection Automatic Meter Collection AMC provides a means by which copy and scan counters can be automatically gathered and sent to administrators for tracking and management purposes Enabling AMC enables a new subtab on the Administration tab entitled AMC Once you enable AMC you must go to the AMC subtab...

Page 114: ...92 GL 10x0 Administrator s Guide ...

Page 115: ...Device subtab Administration Device Page You can perform the following remote operations by clicking the corresponding buttons at the foot of the page Shut down the controller Reboot the controller Take the digital copier online or offline Print configuration and font pages Administrator Site Map Once you have successfully logged into TopAccess using the Login link you can perform administrative f...

Page 116: ...te map Device Tab Print Jobs Tab Current Subtab Private Subtab Proof Subtab Scheduled Subtab TopAccessComposer Subtab Invalid Subtab All Subtab Fax Tab GL 1010 only Scan Tab Scan Jobs Subtab Current Jobs Job Log Message Log Templates Subtab Templates Template Groups Download Scan Files Subtab Preferences Tab Counters Tab Copy Print Subtab Routed Fax GL 1010 only Scan Subtab Administration Tab Devi...

Page 117: ...ax Job GL 1010 only PC Fax Msg message GL 1010 only Routed Fax Job GL 1010 only Routed Fax Msg message GL 1010 only Scan Job Scan Msg message Address Book Subtab Contacts Groups Directory Services Import Export Maintenance Subtab Upload Software Remove Software Backup Restore Delete Files Font Management Patch Management Notification Subtab Security Subtab AMC Subtab Information Setup Operational ...

Page 118: ...d 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device page opens 4 In the Properties area enter a five digit administrator password for the controller in the Administrator Password field TopAccess requires this password for you to log in as an administrator 5 To enter a new password type the new password over the old password 6 Click Save Setting the De...

Page 119: ...title of the contact person for the device in the Contact Information field 5 Click Save Setting the Service Phone Number 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device page opens 4 Under Properties enter the phone number for service on the controller in the Service Phone Number field 5 Click Save Setting the Administrative Message To display a mes...

Page 120: ... select the month day year hour minute second and AM or PM settings 5 Click the Time Zone drop down menu and select the appropriate time zone 6 Check the Automatically Adjust for Daylight Savings Change box to automatically adjust the controller time settings on the daylight savings scheduled dates Deselect to adjust time manually or for areas not affected by Daylight Savings Time schedules 7 Clic...

Page 121: ... mail notification of system errors 1 Log in as the administrator 2 Click the Administration tab 3 Click the Notification subtab The Notification page opens 4 Check the Notify administrator at e mail address box and enter e mail addresses separated by commas in the field The field can accept up to 127 characters 5 Check the boxes to select the events of which you want to be notified 6 Click Save t...

Page 122: ...y time Setting the Default Date and Time Formats 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 Click the Date Format drop down menu and select the date format Your choices are MM DD YY MM DD YYYY DD MM YY DD MM YYYY YY MM DD YYYY MM DD where DD indicates the day MM indicates the month YY indicates the last two digits of the current year and YYYY indicates t...

Page 123: ...es tab The Preferences page opens 3 Choose the refresh interval for the device and job queue Setting the Default Number of Log Items Shown 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 In the Number of items to show for logs text box enter the number you want to show 4 Select the number of items to display in the logs The default number is 100 5 Click Save ...

Page 124: ...etting Copier Preferences The Copier Settings Page of the Device submenu allows you to set a number of copier attributes Setting Up Auto Clear Auto Clear specifies when the copier LCD touch screen automatically returns to the default display and settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings page cli...

Page 125: ...p Automatic Power Off Automatic Shutdown defines the period of inactivity after which the copier shuts down 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings window click the Auto Power Off drop down menu 6 Select either Disabled or a time interval between 25 and 240 minutes If it remains inactive for the time s...

Page 126: ...d Printing Auto 2 sided Mode enables and disables double sided printing duplex mode for the selected device Double sided printing conserves paper 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 Click the Auto 2 Sided Mode drop down menu 6 Select the appropriate type of printing 7 Click Save When you have finished setting copier attr...

Page 127: ...ll copies of page 2 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings window click the Sorter Mode Priority drop down menu 6 Select the option you want No Sort Staple Sort or Group 7 Click Save When you have finished setting copier attributes you must turn the copier off and then back on to apply your changes En...

Page 128: ...ux Solaris AIX OpenUnix SCO Unix Linux Mac OSX Windows via Samba Printing Languages PCL6 PSL3 PSL PCL5 PSL PCL PSL Printing Protocols SMB LPR Standard TCP IP IPP Novel Printer Print Server NDPS AppleTalk TCP IP LPR Filter SMB TCP IP Scheduled Print Yes No No No Proof Print Yes Yes Yes Yes Private Print Yes Yes Yes Yes Print to Image Overlay File Yes No No No Send to TopAccessComposer Yes Yes Yes Y...

Page 129: ...and for example copy test txt twriter20 dssc This command sends the raw file test txt directly to a controller identified as twriter20 in the dssc queue Virtual built in queues allow legacy systems to send raw jobs to the controller without any modifications to the legacy system You can print two types of jobs to these queues raw jobs using LPR line printer and Multi position Staple Yes Yes Yes Ye...

Page 130: ... driver via Point And Print double clicking this queue downloads the PS printer driver GL_PCL6 If installing the printer driver via Point And Print double clicking this queue downloads the PCL6 printer driver Any print job PCL or PS can be sent to any of these queues Each of these queues also has the following properties Queue Name Duplex Printing Enable disable Paper Size Ledger legal letter comp...

Page 131: ...ource Orientation Use this pull down list to select the printing orientation The options are Portrait and Landscape Stapling Use this pull down list to select the stapling option The options are Off and On Output Tray Use this pull down list to select the desired output tray The options are Tray 1 and Tray 2 Points per Line Use this numeric field to define the number of points per line for the tex...

Page 132: ...narily the pitch and the point size should match unless you are deliberately adjusting the two values to create an artistic effect PCL Font Number The PCL Font Number defines a particular typeface based on a fixed set of standard typefaces The Typeface defines the shape of the letters Enter the number of the font you want to use in the numeric field Font numbers range from 0 to 79 as defined in th...

Page 133: ...t intended for one paper size on paper of a different size For example you 4 CGTimesBdIt 24 GarmondKrsv 44 HelveticaNrBdOb 64 TimesBdIt 5 CGOmega 25 GarmondKrsvHlb 45 PalatinoRmn 65 ZapfChanceryMdIt 6 CGOmegaBd 26 Marigold 46 PalatinoBd 66 Symbol 7 CGOmegaIt 27 AlbertusMd 47 PalatinoIt 67 SymbolPS 8 CGOmegaBdIt 28 AlbertusXb 48 PalatinoBdIt 68 Wingdings 9 Coronet 29 Arial 49 ITCAvantGardBk 69 Zapf...

Page 134: ... connected and ready for use 1 Log in as an administrator 2 Click the Administration tab 3 On the Device subtab click Printer The Print Settings page opens 4 Click the Print Startup Page drop down menu 5 Select Yes or No 6 Scroll down to the end of the page and click Save Setting Toner Save Mode Toner Save Mode causes the printer to adjust certain print characteristics to reduce the amount of tone...

Page 135: ...rator 2 Click the Administration tab 3 On the Device subtab click Printer The Print Settings page opens 4 Under Tabbed Paper Settings click Custom Tab The Custom Tab Settings dialog box opens 5 Enter a Tab Paper Name in the text box 6 Select the Paper Size from the pull down list The options are Letter 8 1 2 x 11 and A4 7 Enter the Number of Tabs per Bank in the text box 8 Enter values for the Top...

Page 136: ...inistrator 2 On the Administration tab click the Setup subtab 3 Click the Network link The Network page opens 4 In the Device area click the Network Card drop down list 5 Select Enable or Disable 6 Click Save 7 If you change the TCP IP protocol settings or enable disable a network card you must reboot the controller before the changes take effect For information on rebooting the controller see Reb...

Page 137: ...click the Protocol drop down list 5 Select Enable to enable IPX SPX This is the default setting 6 Click the Frame Type drop down list 7 Select the appropriate setting The default setting is Auto 8 Click Save 9 If you change the IPX SPX protocol settings or enable disable a network card you must reboot the controller before the changes take effect For information on rebooting the controller see Reb...

Page 138: ...d other parameters For those sites with large numbers of printers DDNS allows new printers to be configured automatically To configure DDNS 1 Log in as an administrator 2 On the Administration tab click the Setup subtab The Setup page opens 3 Click the Network link The network page opens 4 In the DDNS area click the down arrow beside the Update DNS Dynamically pull down list box 5 Select Enable to...

Page 139: ...ontroller by name instead of IP address 8 To set the controller as a master browser click the Master Browser drop down list and select Enable The default setting is Disable 9 Click Save 10 If you change the TCP IP protocol settings or enable disable a network card you must reboot the controller before the changes take effect For information on rebooting the controller see Rebooting the Controller ...

Page 140: ...restore the default settings 5 Click Yes 6 If you change the TCP IP protocol settings or enable disable a network card you must reboot the controller before the changes take effect For information on rebooting the controller see Rebooting the Controller on page 43 Configuring Wireless Network Protocol Properties The Administration Setup Wireless Network page lets you set up the protocols used by c...

Page 141: ... 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens Wireless Network Page 4 In the Device area click the Wireless Card drop down list 5 Select Enable or Disable 6 Click Save Configuring IPX SPX Settings If you are using the IPX SPX networking protocol for any wireless network traffic involving the controller you must enable the IPX ...

Page 142: ... improves efficiency 1 Log in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens 4 In the TCP IP area click the IP Address Resolution drop down list 5 Select either Static IP or DHCP Note If DHCP is selected the IP Address Subnet Mask and Gateway Address fields are not displayed 6 Enter the IP Address Subnet Mask...

Page 143: ...ings If you are using the SMB networking protocol for any wireless network traffic involving the controller you must enable the SMB protocol on the wireless NIC The SMB protocol is enabled by default If you are not using SMB for any wireless network traffic disabling the SMB protocol on the wireless NIC reduces overhead and improves efficiency 1 Log in as an administrator 2 On the Administration t...

Page 144: ...he controller you must enable the wireless NIC on the controller The wireless NIC is enabled by default If you are not using the wireless network for any network traffic disabling the wireless NIC on the controller reduces overhead and improves efficiency 1 Log in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page open...

Page 145: ...ewall does not cross check nor does it provide a composite list of allowed and denied IP addresses You can also deny access from certain MAC addresses effectively preventing certain machines from accessing the controller and copier To setup the firewall 1 Log in as an administrator 2 Click the Administration tab Problem Solution Transfer rate says No connection Verify the access point is working T...

Page 146: ...m this list by selecting the address and clicking the Delete button below the list box 12 Under Deny these IP Addresses you can add specific individual IP addresses to an exclusive list Enter these addresses one at a time clicking the Add button below this heading to add each individual IP address to the exclusion list The combination of lists allows you to define an inclusive list as a range of I...

Page 147: ...s page opens 4 In the Bluetooth Printing area click the Service drop down list 5 Select Enable or Disable 6 In the Bluetooth Name field enter a name for the Bluetooth device 7 In the Allow Discovery area click the drop down list and select Yes or No to allow the Bluetooth device to be discovered 8 In the Print Security area click the drop down list and select Yes or No to enable the print security...

Page 148: ...2 Enter the Tree Name Needed for a print server in a NetWare environment that includes 4 x 5 x 6 x 13 Enter a Printer Number 14 Click Save Configuring Microsoft Printing Microsoft Print Services are enabled by default 1 Log in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Print Services link The Print Services page opens 4 In the Microsoft Printing area click t...

Page 149: ...as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Print Services link The Print Services page opens 4 In the Mac Printing area click the Service drop down list 5 Select Enable or Disable as required for each service you want to change 6 Enter a Mac Printer Name 7 Enter a Mac Printer Name for Wireless if the wireless NIC is installed 8 Click Save Configuring Raw TCP...

Page 150: ...on when you send a file As the administrator you determine if the users can edit or create fax scan templates by requiring the administrator password to access these functions To protect fax scan template creation and editing 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Click the Scan Agents link 5 In the Require Administrator password to create or edit sc...

Page 151: ...hich scan to file template is used Note When creating a scan to file template with a network folder destination on a Microsoft Domain enter the path name as Domain User Name Domain Name If you scan to a NetWare folder specify the Network Path as server volume folder If you selected Allow user to select Windows network folder to be used as a destination the user will specify the path user name and ...

Page 152: ...o iFax link 6 To enable SMTP Authentication select Enable from the drop down list 7 Click the Enable Automatic Logout check box to automatically log users out after a period of time 8 In the Timeout Interval pull down list select the number of minutes for the interval The options include one minute intervals from 20 to 120 minutes 9 If you want the e mail address of the sender to be modifiable at ...

Page 153: ...s automatically or Delete documents after X day s and enter a numerical value for the number of days 8 Click OK to save the settings or Cancel to return to the Scan Agents Setting page Setting Up E mail Using the Administration Setup E mail page you can view and modify e mail Internet Fax Server settings These settings are required for the scan to Internet Fax features POP3 Settings SMTP Settings ...

Page 154: ...assword The following rules apply SMTPAuthentication in Admin Setup SMTP Authentication in E mail iFax Scan Agent Action Enabled Enabled Prompts user for SMTP Username and SMTP Password The user name and password are defaulted but can be changed They are authenticated before the scan process begins Enabled Disabled Prompts user for SMTP Username and SMTP Password The user name and password are def...

Page 155: ...ministrator 2 Click the Administration tab 3 Click the Setup subtab 4 Click the E mail link The E mail page opens 5 In the Message Handling area click the Maximum Send to E mail iFax Size drop down menu 6 Select the maximum file size allowed for receipt 7 In the If iFax Print Error area check the Print Error Message box to print the error message 8 Check the Send to Administrator s E mail Address ...

Page 156: ...e recipient in the Address text box 14 Enter the recipient s community name in the Community text box 15 Click Save to save the recipient or Cancel to return to the SNMP page without creating a new recipient 16 To edit an SNMP trap select the trap and click Edit 17 To delete an SNMP trap select the trap and click Delete 18 If you selected V3 in Step 6 select a user name from the list ReadUser or W...

Page 157: ...ndatory field and must be filled out to register as an LDAP server 5 Click the Use as default for contact searches checkbox if you want to use this Directory Service as your default search service Only one Directory Service can be assigned as the default for contact searches Selecting this checkbox enables the next checkbox 6 If you selected the Use as default for contact searches checkbox in the ...

Page 158: ...1 Log in as an administrator 2 On the Administration tab click the Maintenance submenu 3 Click the Upload Software link 4 Click the Language drop down arrow and select the language of the software to upload 5 Click Browse and locate the specified files to upload 6 Click Upload Installing Client Software End users can install the software on their workstations through TopAccess except for the Unix ...

Page 159: ...Drivers Unix Filters Macintosh PPD Files or Scan Driver 3 Check the boxes for the software components to install 4 Click Install Removing Software from the Controller You can remove client software from the controller to free up memory space 1 Log in as an administrator 2 On the Administration tab click the Maintenance submenu 3 Click the Remove Software link 4 Check the boxes for the software to ...

Page 160: ...138 GL 10x0 Administrator s Guide ...

Page 161: ...rovide users of the TOSHIBA Electronic Document Processing Systems with wireless networking you can install a wireless network interface card NIC in the controller This chapter describes TOSHIBA s implementation of the Cisco Aironet 350 PCI 802 11b Wireless NIC ...

Page 162: ...PC card such as the TOSHIBA Bluetooth PC Card model PA3053U that includes software support for the Hardcopy Cable Replacement Profile HCRP standard Wireless Networking There are two types of wireless networks Infrastructure and Ad Hoc In the Infrastructure type a number of base stations called access points AP are connected to a wired Ethernet network These APs can transmit and receive over a radi...

Page 163: ... The wireless NIC must be configured for the Infrastructure network type Wired Ethernet LAN and Peer to Peer Wireless Networking You can use the embedded Ethernet NIC to connect to the LAN while the Cisco Wi Fi NIC communicates with another client that is not on the network In this case you can have all network protocols enabled on both NICs simultaneously The wireless NIC must be configured for t...

Page 164: ... unless it matches WEP Security WEP security allows the AP to authenticate the client before communication takes place Authentication is when the AP checks that the client is authorized to access the network Communication is when the two exchange data The WEP encryption key can be either 40 bits 5 pairs of hexadecimal digits or 128 bits 13 pairs of hexadecimal digits These keys can take any hex va...

Page 165: ...I Controls Type of Control Value Read Write Control Panel TopAccess Data Rate Text Label in status area of front panel Text label 11 5 5 2 1 X SSID Text field Text field up to 32 characters X X Network Type Option button List box Infrastructure Ad Hoc X X WEP Security Option button Check box Enabled Disabled X X WEP Encryption Option button List box 40 Bits 128 Bits X X WEP Key 40 bit Text Field T...

Page 166: ...administrator 2 In the Admin screen press WIRELESS SETTINGS The Wireless Settings screen opens Note The Wireless Settings button appears only if a wireless NIC is installed in the controller 3 Once you select WIRELESS the screens take you through network configuration and then wireless configuration Wireless Network Settings After you configure the network settings the wireless networking informat...

Page 167: ... differ slightly 5 Press the down arrow to navigate through the wireless options Wireless Options 6 If required set up WEP security Press the down arrow to continue If you enable WEP security the Encryption and Key fields are enabled In the next screen configure the Default Access Point Default Access Point Options 7 In Ad Hoc mode to set the Channel value press CLEAR STOP to clear the field then ...

Page 168: ...ess NIC settings Wireless NIC Settings 11 Press OK to save your settings Setting Wireless Network Protocol Properties The Administration Setup Wireless Network page allows you to set up the protocols used by client workstations to communicate with the network via the wireless NIC installed in the controller You must configure the wireless protocols before end users can access the wireless network ...

Page 169: ...ck the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens Wireless Page 4 In the Device area click the Wireless Card drop down list 5 Select Enable or Disable 6 Click Save Configuring IPX SPX Settings 1 Log in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens 4 In the IPX SPX area cli...

Page 170: ...tinue with the instructions in Configuring SMB Settings on page 149 Configuring Wireless DDNS Dynamic DNS services allow a DHCP server to set the device Host Name at the same time that it sets the IP address gateway and other parameters For those sites with large numbers of printers DDNS allows new printers to be configured automatically To configure DDNS 1 Log in as an administrator 2 On the Admi...

Page 171: ...eld enter the controller name 7 Enter the controller Workgroup 8 Enter the address of the Primary WINS Server 9 Enter a WINS Scope ID for the controller 10 To set the controller as a master browser click the Master Browser drop down list and select Enable 11 Click Save Configuring AppleTalk Settings 1 Log in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireles...

Page 172: ...k Save For more information on wireless NIC settings consult the Cisco Aironet Wireless LAN Adapters 340 and 350 Series Quick Start Guide Troubleshooting Setting up Bluetooth Using a 3com USB Adapter Install the optional Bluetooth USB Adapter by inserting the USB connector into the USB port of the controller and rebooting the controller Troubleshooting Problem Solution Transfer rate says No connec...

Page 173: ...tructions assume that the controller has been updated with the latest version of the software Setting Bluetooth Options from the Copier Control Panel This section takes you through the general procedure 1 In the Admin screen press BLUETOOTH SETTINGS to open the Bluetooth Settings screen Admin Screen Note The Bluetooth Settings button appears only if a Bluetooth USB Adapter is installed in the cont...

Page 174: ... the Bluetooth feature Bluetooth Enable Screen After you have enabled Bluetooth the Bluetooth information is displayed Bluetooth Settings The default Bluetooth name is based on the Bluetooth device address 3 Press BLUETOOTH NAME to enter a name of your choice ...

Page 175: ...Encryption fields are enabled 5 If required set up Print Security Press PIN to enable the security Enter a PIN number up to 8 digits For security purposes it is always a good practice to also enable Data Encryption to protect the data being sent to the controller Print Security Option 6 Press OK to save the Bluetooth settings Setting Bluetooth Options from TopAccess The Administration Setup Print ...

Page 176: ... list 5 Select Enable or Disable 6 In the Bluetooth Name field enter a name for the Bluetooth device 7 In the Allow Discovery area click the drop down list and select Yes to allow the Bluetooth device to be discovered 8 In the Print Security area click the drop down list and select Yes to enable the print security feature 9 In the Create a PIN Number field enter a number up to 8 digits in length 1...

Page 177: ...GL 10x0 Administrator s Guide 155 PART 2 Establishing Network Print Services ...

Page 178: ...156 GL 10x0 Administrator s Guide ...

Page 179: ...s NetWare 4 x bindery emulation mode NetWare 4 x NDS mode NetWare 5 x and 6 x NDS mode over IPX SPX only NetWare NDPS Printer Agent This chapter provides an overview of how to set up the controller as a Novell Network Printer Print Server or NDPS Printer Agent For more detailed information refer to your Novell documentation ...

Page 180: ...a Network Printer is not as fast or efficient as running it in Print Server mode Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode to perform the following steps before enabling Novell print services from the copier control panel or TopAccess For more information refer to your Novell NetWare documentation 1 Create a ne...

Page 181: ...onfigure Refer to Opening TopAccess on page 72 Note You can find the IP address through TopAccessDocMon 3 Login as an Administrator 4 Click the Administration tab 5 Click the Setup submenu 6 Click the Print Services link Print Services Page 7 From the Service drop down list select Enable 8 From the Operating Mode drop down list select Network Printer 9 From the NetWare Environment drop down list s...

Page 182: ... to a controller running in print server mode This supersedes the 255 printer limit imposed by NetWare Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode to perform the following steps before enabling Novell print services through TopAccess Note When using NetWare PCONSOLE version 4 x x toggle between NDS and Bindery mo...

Page 183: ...tration tab 5 Click the Setup tab 6 Click the Network link Setup Page 7 From the IPX SPX settings group select the Enable protocol option 8 Select the applicable Frame Type Accept the default Auto to automatically sense the Frame Type Continue with Set Print Services on page 161 Set Print Services 1 On the Setup tab click the Print Services link 2 From the Service drop down list select Enable 3 Fr...

Page 184: ...he bottom of the page then click Save Proceed to Installing Client Software on page 229 NDPS Mode Novell Distributed Print Services NDPS simplifies the process of setting up administering and troubleshooting Novell printing By migrating from queue based printing toward a more plug and print paradigm NDPS provides many benefits to both administrators and end users Administrator Benefits Prior to pr...

Page 185: ...NDPS aware printer it requires a gateway to emulate the NDPS model The TOSHIBA gateway mechanism employs several components notably the NDPS Manager NDPS Broker and NDPS Printer Agent The following figure illustrates the communication flow between these objects Communication Flow Note While this diagram illustrates the NDPS gateway broker manager and printer agent as distinct objects they are actu...

Page 186: ... gateway 6 The TOSHIBA NDPS gateway issues the printing commands to the printer Installing the TOSHIBA NDPS Gateway Considerations and Limitations The TOSHIBA NDPS gateway can be installed in servers running NetWare 4 12 4 2 5 1 SP7 NetWare 6 0 SP5 or 6 5 SP2 A self extracting executable file contains both the TOSHIBA NDPS gateway and a NetWare admin snap in component that are necessary to support...

Page 187: ... s Client CD ROM into the CD ROM drive on the administrative workstation 2 Copy tndps exe the self extracting executable file from the CD ROM to the workstation Double click the file to launch the InstallShield setup program 3 Follow the Setup Wizard prompts to supply the server volume or Browse to select a mapped drive 4 Click Next to proceed with installation 5 Reboot the NetWare server At this ...

Page 188: ...ck Add Resources 5 Select the applicable system Windows 98 Me 2000 Windows NT or Windows XP 6 Click Add 7 Click Browse to locate the driver inf file on either the distribution CD ROM or a shared network location 8 Click OK When you create a printer agent you can associate the drivers by selecting them from the list of drivers managed by the broker Create a Printer Agent 1 Right click anywhere with...

Page 189: ...S Printer Dialog Box 3 Enter the NDPS Printer Name then click Create The Create Printer Agent dialog box opens Create Printer Agent Dialog Box 4 Enter the NDPS Manager Name or click Browse to locate it 5 Select the TOSHIBA NDPS Gateway type then click OK The Gateway Configuration dialog box opens Gateway Configuration Dialog Box NDPS Manager Browse button ...

Page 190: ...early may result in the display of an incorrect icon depicting the printer configuration Note If you change the copier configuration after completing the initial set up and configuration i e you remove the finisher You must either reboot the NetWare server or create a new printer agent to reflect the change configuration LPR Printer Agent If you select the LPR Gateway configuration option the TOSH...

Page 191: ... or choose Search to automatically locate print server information and choose a device name from the drop down list After you select a server the remaining fields are populated with the associated data 2 Click the Manual Configuration checkbox to edit the default data 3 Click Finish 4 To confirm your choice click Yes When the update is complete proceed to Select Drivers on page 171 Configure the c...

Page 192: ...me or choose Search to automatically locate print server information and choose a device name from the drop down list After you select a server the remaining fields are populated with the associated data 2 Click the Manual Configuration checkbox to edit the default data 3 Click Finish 4 To confirm your choice click Yes When the update is complete proceed to Select Drivers on page 171 Configure the...

Page 193: ...ecting the driver from the list box 4 Select all desired drivers and then click Continue A message box opens listing the selected drivers 5 Click OK if the selections are correct or click Cancel to return to the Select Printer Drivers dialog box and change your selections NDPS printer agent setup is complete The new printer agent now appears in the list of NDPS objects Removing NDPS Components 1 U...

Page 194: ... WIN32 TASNAPIN PC2 SYS PUBLIC WIN32 TACFG PD2 SYS PUBLIC WIN32 TOSHIBA INI SYS PUBLIC WIN32 TASNMP DLL SYS PUBLIC WIN32 NLS ENGLISH TARES DLL SYS PUBLIC WIN32 NLS ENGLISH TACFGRES DLL SYS PUBLIC WIN32 NLS ENGLISH SC2_MSG DLL SYS PUBLIC WIN32 NLS ENGLISH HLP25632 DLL SYS PUBLIC WIN32 NLS ENGLISH ROBOEX32 DLL SYS PUBLIC WIN32 NLS ENGLISH SC3_MSG DLL SYS PUBLIC WIN32 NLS ENGLISH TACFGRES DLL SYS PUB...

Page 195: ...oft print services Peer to Peer LPR LPD IPP This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft print services It also provides step by step instructions for using TopAccess to enable Microsoft print services on the controller ...

Page 196: ...n change the device name providing it is unique within the network Pick a workgroup name for the device or accept the default name WORKGROUP Configuring Microsoft Peer to Peer Printing 1 Launch your web browser Open TopAccess using the IP address of the controller you want to configure Refer to Opening TopAccess on page 72 Note You can find the IP address through TopAccessDocMon 2 Login as an Admi...

Page 197: ...r 2 Open TopAccess using the IP address of the controller you want to configure Refer to Opening TopAccess on page 72 Note You can find the IP address through TopAccessDocMon 3 Login as an Administrator 4 Click the Administration tab 5 Click the Setup submenu 6 Click the Print Services link 7 In the LPD Printing text box select Enable from the drop down list 8 Scroll down to the bottom of the page...

Page 198: ...gin as an Administrator 2 Click the Administration tab 3 Click the Setup submenu 4 Click the Print Services link 5 In the IPP PRINTING area click the Service drop down arrow and select Enable or Disable to enable or disable IPP print services 6 Click Save ...

Page 199: ...2 6 7 0 8 0 and 9 0 PA RISC platform running HP UX 10 20 and 11 0 RS6000 platform running IBM AIX 4 3 x and 4 1 5 i386 platforms running OpenUnix SCO 8 0 0 Linux platform running Red Hat Linux 6 2 and 7 x SuSE Linux 7 0 and Mandrake Linux 7 1 Additionally this chapter includes brief guidelines for creating deleting and modifying UNIX print queues For more complete information on Unix print queues ...

Page 200: ... files described in this section vary slightly between the GL 1010 and the GL 1020 controllers Make sure you select the correct files and place them in the correct directories for the appropriate controller net_gl10X0 This file is a shell script installed in usr lib lp model net_gl10X0 It contains the parsing data for the controller specific commands and generates the output code Being a shell scr...

Page 201: ...is file is installed in opt toshiba tap bin gl10X0rm A symbolic link is installed in the bin directory that points to the location of this file net_gl10X0 1 This is an input file for the man command that supplies online documentation for the controller specific options This file is installed in opt toshiba tap man man1 net_gl10X0 1 A symbolic link is installed in the usr man man1 directory that po...

Page 202: ...06 tar Open Unix tar xvf openunix106 tar The command extracts all the required files and installs them in the correct locations Managing Unix Print Queues Considerations and Limitations You must have root privileges to create a print queue Prerequisites Locate the controller IP address to access the device through its IP address Alternatively add the device host name to the etc hosts file using th...

Page 203: ...ctory in a file named queue name conf where queue name is the name of the print queue Under Linux you must restart the lpd Deleting a Print Queue 1 Log on to the root account 2 Enter the following command gl10X0rm queue name This command uses the system lpadmin command to delete the print queue and configuration file Under Linux you must restart the lpd Changing the Default Values of a Print Queue...

Page 204: ...or booklet printing locate booklet letter booklet lt booklet LT booklet LT booklet_paper LETTER The valid option to enter into the queue name conf file is booklet LT booklet_paper LETTER The values stored in this file are case sensitive and they must conform to the bin sh variable format Printing to the Controller in Unix LP Command Use the lp command lptap in Linux to send a file to the controlle...

Page 205: ...y the name of the print file If multiple files are printed using the same lp command the default title is set to the name of the first file by the lp command General Controller Options The following options apply to all controller print files Print Language The net_gl10X0 program needs to know what printer language is used in each of the files that it is printing so that it can issue the correct c...

Page 206: ... Description staple 0 Stapling is turned off staple 1 Staple in the top left corner of a portrait page and the upper right corner of a landscape page staple 2 Put two staples on the left side of a portrait page or the top side of a landscape page printed on long edge feed paper This command has no affect on short edge feed paper staple 3 Staple in the bottom left corner of a portrait page and the ...

Page 207: ...specify output bin 1 is lp o bin1 filename staple 7 Put 2 staples on the top side of a portrait page or the right side of a landscape page printed on short edge feed large format A3 Ledger paper This command has no affect on long edge feed paper or small paper sizes staple 8 Put 2 staples on the bottom side of a portrait page or the left side of a landscape page printed on short edge feed large fo...

Page 208: ...lue Alternate Value Description punch 0 nopunch Hole punching is turned off punch 1 Hole punch long edge without rotation punch 2 Hole punch short edge without rotation punch 3 Hole punch long edge with 180 rotation punch 4 Hole punch short edge with 180 rotation Media Type Options Option Value Description Plain The paper source that contains plain paper is requested Transparency The paper source ...

Page 209: ...u do not have to specify duplexing for Booklet Mode sduplex Setting duplexing separately can override the booklet mode setting for duplexing Example The command to specify long edge duplexing is lp o duplex filename Paper Sizes Specify the paper size using the following options Duplexing Options Option Value Alternate Value Description simplex Turns duplexing off duplex lduplex duplex_long duplex ...

Page 210: ... a5 Select A5 size paper B4 b4 b4 jis B4 JIS Select JIS B4 size paper B5 b5 b5 jis B5 JIS Select JIS B5 size paper computer co CO Select computer size paper legal13 lg13 LG13 Select legal 13 size paper sq85 letter square Select 8 5 inch square size paper 8k 8K Select 8k size paper 16k 16K Select 16k size paper postcard Select postcard size paper Print Mode Options Option Value Description normal P...

Page 211: ...booklet printing mode Booklet A4 a4 Select A4 size paper for booklet printing mode Booklet legal lg LG Select legal size paper for booklet printing mode Booklet statement st ST Select statement size paper for booklet printing mode Booklet ledger ld LD Select ledger size paper for booklet printing mode Booklet folio folio japan Select folio size paper for booklet printing mode Booklet A3 a3 Select ...

Page 212: ...e page layout using the following options If left2right off then long edge binding is selected otherwise if left2right on short edge binding is used Example The command to select left to right page layout for booklet printing mode is lp o left2right on filename Booklet Mode Page Layout Options Option Value Alternate Value Description left2right off OFF Select right to left page layout for booklet ...

Page 213: ... margin value for booklet printing mode This value specifies in pixels the center margin or the gutter This is in addition to the center margin already specified by the application The valid range for value is 0 300 The default is 0 Booklet Mode Outer Margin Option Option Value Description Outermargin value Select the outer margin value for booklet printing mode This value specifies in pixels the ...

Page 214: ...d to insert 8 tab USA Copy tabbed paper is lp o tabtype 2 filename insertpaper FO Selects Folio size paper for the inserter insertpaper A3 Selects A3 size paper for the inserter insertpaper B4 Selects B4 size paper for the inserter insertpaper B5 Selects B5 size paper for the inserter insertpaper CO Selects Computer size paper for the inserter Tab Print Option Option Value Description tabtype 0 Se...

Page 215: ...p o tabsource lower filename Factory Default Settings Specify the factory default setting with the following options Inserter Paper Orientation Option Option Value Description insertinv off Selects face up orientation for inserter paper insertinv on Selects face down orientation for inserter paper Tabbed Paper Source Options Option Value Description tabsource lower Selects the lower tray for tabbe...

Page 216: ...d to specify landscape orientation is lp o landscape filename dorientation value Set the orientation to value 0 Portrait orientation is used 1 Landscape orientation is used The default is 0 dformlines value Set the number of form lines to value The range available is 5 00 to 128 00 The default is 12 00 dsymbolset value Set the symbol set to value The range available is 1 to 999 The default is 341 ...

Page 217: ... a piece of paper so the actual effect of this command is to change the value for lines per inch so that the requested number of lines is printed on the page The actual page length may differ from this value if the top margin or the text length option is used If this option is not specified the default value is used The minimum page length allowable is 5 If value is less than 5 the page length is ...

Page 218: ...he following option If the left margin is set to the right of the right margin it is ignored If this option is not specified the default value is used Example The command to set the left margin to five columns is lp o lm 5 filename Right Margin Specify the right margin position with the following option Text Wrapping Options Option Value Description wrap Enable automatic text wrapping nowrap Disab...

Page 219: ... value greater than the logical page length Setting this value may affect the number of lines specified using the page length option If this option is not specified the default value is used Example The command to set the top margin to ten lines is lp o tm 10 filename Paper Source Specify the current paper source using the following options Top Margin Option Option Value Description tm value Set t...

Page 220: ... value may affect the number of lines specified using the page length option If this option is not specified the default value is used Example The command to set the text length to 40 lines is lp o tl 40 filename Banner Page A banner page is automatically generated for each file in each job The banner page is always sent as a PCL5e job The banner page contains the following items The name of the u...

Page 221: ...ested by the o parameter or the printer default value 6 lines per inch Auto wrap on Automatic carriage return when a line feed is sent The banner page is designed to fit Statement A5 and larger paper If the paper selected is smaller the banner page may wrap onto two pages The default setting causes the banner page to print before the job so that it is in the correct stacking order When the languag...

Page 222: ...nt the banner after the job so that it will be physically on top of the job in the output tray banner first banner Print the banner before the job so that it will be physically under the job in the output tray nobanner nb Do not print a banner The ability to specify the nobanner option can be disabled by the system administrator to force all jobs to print with a banner Even if the nobanner option ...

Page 223: ...ple way to access a printer through the Unix operating system or many of its variants Installation You must copy the PPD file onto the local machine then install the printer and finally configure the PPD Use CUPS via the browser to install and configure the printer Banner Page Media Type Selection via Paper Source Option Value Description Plain The paper source that contains plain paper is request...

Page 224: ... using IP Printing The IP address of the e STUDIO GL 1020 is required Copying the PPD to the Local Machine In a Linux terminal window create the Toshiba directory in usr share cups model if it is not already created You must be logged in as Root to copy the PPD and install the Printer The name of the compressed file is Toshiba_GL 1020 _CUPS gz Adding the Printer Once the PPD is located on the loca...

Page 225: ...ation options allow the user to change the printer name and location the printer model and PPD and the installable options 4 Enter the Name of the printer the Location of the printer and a Description of the printer in the Add New Printer page The Name Location and Description are displayed after you install the printer Note If the new printer name duplicates a name already in the printer list the...

Page 226: ...ter as the device for the Printer CUPS New Printer Device Page 7 Click Continue 8 Enter the IP address of the printer followed by Print This lets CUPS know that you are choosing a printer The P in print must be capitalized CUPS Device URL Page 9 Click Continue ...

Page 227: ...lect the printer Model Driver from the list CUPS Printer Model Page 2 Click Continue 3 Select the printer Model and associated PPD from the list of available printer models If you do not see TOSHIBA in the Model list restart CUPS CUPS Printer Model Page ...

Page 228: ...or s Guide 4 Click Continue A dialog opens informing you that the printer has been installed CUPS Printer Installed Page 5 Select the link to the newly installed printer to go to the printer and configure it CUPS Printer Page ...

Page 229: ...lect which printer options have been installed The installable options available on the e STUDIO GL 1020 are the Finisher and the Pedestal 1 Select Manage Printers from the CUPS Welcome page then click on the printer you want to configure in the Printer list CUPS Printer Page PRINTER NAME AND LOCATION 2 From the Printer menu select Modify Printer ...

Page 230: ...ing dialog box allows the user to change the printer description and location This is useful if several identical printers are available CUPS Edit Location and Description Page 3 Enter a new Location and or Description if desired 4 Click Continue ...

Page 231: ...able Options CUPS Options Page OPTIONS INSTALLED 6 Select the Options Installed using the drop down menus listing the options available for that printer model The figure below shows the installable options available for the e STUDIO GL 1020 which are list boxes for the Finisher and the Pedestal CUPS Installable Options ...

Page 232: ...e not available are greyed out and cannot be selected CUPS Finisher Options The default setting for the Finisher is Not Installed 8 If you are finished click Continue PEDESTAL 9 Select the setting for the Pedestal There are four options for the Pedestal including Not Installed Single Drawer Double Drawer and Tandem LCF The type of Pedestal installed determines which options are available when the ...

Page 233: ...tility being used General printer attributes are configured using the General section of the CUPS Options page page 209 CUPS General Options MEDIA SIZE 1 Select the Media Size from the drop down list CUPS Media Size Options The supported paper sizes include A3 A4 A5 A6 B4 B5 Ledger Legal Letter Statement Folio Computer Legal 13 Letter Square 8K 16K and Postcard 2 If you are finished click Continue...

Page 234: ...er The media types supported include Plain Tab Paper Thick 1 Thick 2 Cover Insert Special and Transparency Some media types may not be available from some paper sources CUPS Media Source Media Type Drop Down Menu 4 If you are finished click Continue DUPLEX 5 Select whether to print on both sides or not and if printing on both sides select long or short edge binding Booklet printing overrides the d...

Page 235: ...sher is attached to the printer CUPS Finishing Options DESTINATION 1 Select the copier output tray using the Destination drop down list Some options such as stapling and hole punching are available only on certain trays and finishers The options available include Tray 1 and Tray 2 CUPS Paper Destinations The default setting for this option is Tray 2 2 If you are finished click Continue ...

Page 236: ...e position from the Stapling drop down list The staple position values may not be valid for all paper sizes and feed directions The PPD file does not record if the print job is portrait or landscape therefore it cannot offer different options depending on the print direction CUPS Stapling Options The saddle stitching option folds the document in half and places two staples along the fold This opti...

Page 237: ...essComposer or TopAccessComposer Print CUPS Print Modes Normal print sends the print job directly to the printer Proof print sends it as a proof job Private Print using Document ID DIN sends it to the printer as a private job that can only be released at the printer by typing in a five digit code on the printer control panel The DIN is selected by options under the DIN feature set TopAccessCompose...

Page 238: ...nt DIN Selection The default DIN is 00000 Each of the Private Print Document ID DIN lists includes a list of numbers from 0 to 9 The default DIN setting for each digit is 0 4 If you are finished click Continue DC DEPARTMENT CODE The Department Code can be used for job accounting When this option is enabled the access code value is sent to the printer The access code is a value between 0 and 99999 ...

Page 239: ...ns The Booklet Mode Options feature set allows control of the Booklet Paper Type Page Layout Center Margin and Outer Margin CUPS Booklet Mode Options Note Saddle stitching for booklet mode is available under the Finisher Options feature set and the Stapling drop down list BOOKLET PAPER SIZE 1 Select the Booklet Paper Size from None Off and a selection of standard paper sizes Selecting a value othe...

Page 240: ... pages This creates a booklet that has pages arranged front to back Left to Right Layout If this value is Right to Left then the layout of pages is right to left where n is the number of pages This creates a booklet that has pages arranged back to front Right to Left Layout 4 If you are finished click Continue BOOKLET CENTER MARGIN 5 Use the Booklet Center Margin drop down list to select the size ...

Page 241: ...ou are finished click Continue BOOKLET OUTER MARGIN 7 Use the Booklet Outer Margin drop down list to select the size of the outer margin creep in points from one of several commonly used outer margin values CUPS Booklet Outer Margin Options The default setting is 0 points and the acceptable range is 0 to 18 points 8 If you are finished click Continue ...

Page 242: ...ct none classified confidential secret standard topsecret and unclassified CUPS Starting Banner Options 2 If you are finished click Continue 3 Use the Ending Banner drop down to select none classified confidential secret standard topsecret and unclassified CUPS Ending Banner Options 4 If you are finished click Continue PS Binary Protocol PS Binary Protocol is a CUPS feature and not part of the PPD...

Page 243: ...install the printer Deleting the PPD To delete the PPD you must have root privileges To remove the PPD file browse to usr share cups model Toshiba select the PPD file Toshiba_EST280_CUPS gz and delete the file Limitations The v1 1 15 CUPS driver does not support all of the possible PPD options as described in the Adobe PostScript Printer Description File Format Specification version 4 3 nor does i...

Page 244: ...222 GL 10x0 Administrator s Guide ...

Page 245: ... from the copier control panel or using TopAccess Installing the TOSHIBA LPD driver file on the client workstation This chapter describes how to set the necessary protocol and services properties on the controller to support Macintosh printing Refer to Installing Macintosh PPD Files on page 234 for instructions on installing and configuring the MAC driver on users workstations ...

Page 246: ...abled each section is stapled individually Prerequisites Macintosh Operating System version 9 2 2 or OS 10 2 6 LaserWriter 8 6 5 printer driver You can enable Macintosh printing remotely by using TopAccess on the administrator s workstation or locally using the copier LCD touch screen Configuring AppleTalk Set Protocol 1 Launch your Web browser Open TopAccess using the IP address of the controller...

Page 247: ...Guide 225 5 Click the Network link Setup Page 6 Scroll to the APPLETALK section 7 Enable the protocol 8 Enter the Appletalk Zone 9 Click Save Do not close the Properties dialog box Continue with Set Print Services on page 226 ...

Page 248: ... drop down list 3 In the Printer Name field enter the name for the controller By default the Printer Name is GL MAC Address where MAC Address is the Machine Access Code of the NIC installed in the controller You can change the name to conform to your network naming convention However the name must be unique within your network 4 Click Save Proceed to Installing Client Software on page 229 ...

Page 249: ...ally using the printer LCD touch screen Macintosh LPD Setup 1 Launch your Web browser 2 Open TopAccess using the IP address of the controller you want to configure Refer to Opening TopAccess on page 72 Note You can find the IP address using TopAccessDocMon 3 Login as an Administrator 4 Click the Administration tab 5 Click the Setup submenu 6 Click the Print Services link 7 Scroll down to the LPD P...

Page 250: ...228 GL 10x0 Administrator s Guide ...

Page 251: ...l step in enabling network printing is to install the client software and drivers on client workstations Because end users typically perform these steps this chapter provides only a brief overview of these procedures For detailed instructions refer to the Operator s Guide ...

Page 252: ...cluding controller resident jobs but can only delete your own jobs Prerequisites Make sure that the client workstation meets the following minimum requirements Windows 98 Novell Client v3 4 or higher and Client Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare can replace the Novell Client except for NDPS printers Windows Me Novell Client...

Page 253: ...ent software is installed right click the document monitoring application icon in the system tray then choose Exit from the short cut menu If your workstation had a previous version of TOSHIBA software installed the setup program detects it and opens the Client Setup Maintenance Program Click Remove to delete all previously installed components You can also use the Windows Add Remove Programs opti...

Page 254: ...matically Otherwise choose Run from the Start menu and then locate the Setup exe file on the CD ROM Click OK to launch the setup program The setup program automatically detects previously installed versions and opens the Client Setup Maintenance Program 3 Select Remove to uninstall all previously installed components from the client workstation 4 Follow the setup wizard to remove files from the wo...

Page 255: ...driver software by locating the driver setup inf file either on the e STUDIO Client CD ROM or in a primed network This is the method you must use if printing to a Novell IPP or LPD queue You must also configure a Microsoft port for the printer These procedures are described in detail in the Operator s Guide Enabling LPR LPD Printing To set up a client workstation for LPR printing 1 Install the Mic...

Page 256: ...osh printing from the LCD touch screen or by using TopAccess Refer to Setting Up Macintosh Printing on page 223 for instructions To use LPR LPD printing also enable LPD printing from TopAccess Prerequisites 1 If you are installing the TOSHIBA PPD for OS 10 2 6 go to Install the TOSHIBA PPD for OS 10 2 6 on page 46 of the Operator s Guide Otherwise continue with Step 2 2 Drag the PPD Stuffit file T...

Page 257: ...GL 10x0 Administrator s Guide 235 PART 3 Managing the System ...

Page 258: ...236 GL 10x0 Administrator s Guide ...

Page 259: ...de 237 11Managing Operations This chapter explains how to create department codes and enforce their use how to view reset and export department counters and how to filter sort export and delete entries in the job and message logs ...

Page 260: ...ble When enabled this option requires all users to enter a valid department code to print to the controller Note There is no enforcement of department codes in Unix filters Macintosh PPD files or raw print jobs Enabling Department Codes You enable or disable the department code feature from the copier control panel You cannot enable department codes until the administrator has created the master d...

Page 261: ...system supports a maximum of 500 department codes 7 Click OK Displaying Print and Copy Totals Regardless of whether the department code feature is enabled you can click the Counters tab in TopAccess to display the print and copy totals Department Code Functionality There are three possible cases The department code feature is disabled The department code feature is enabled but enforcement is not B...

Page 262: ...annot change any counters If you enter the master department code TopAccess displays the counter totals and the counters for all departments You can reset the counters of any department but you cannot change the total counters You can also delete any department and its code You can export the displayed counter information to a CSV file INVALID DEPARTMENT CODES In TopAccess if you enter an invalid ...

Page 263: ...cessing enter a valid department code or the master department code at the copier control panel After release the controller queues the job for printing PURGING UNRELEASED IDC JOBS The controller purges unreleased IDC jobs according to the Number of days to save Private Proof Invalid Print Jobs entry in TopAccess and recorded in the jobs log PROCESSING TOPACCESSCOMPOSER JOBS TopAccessComposer and ...

Page 264: ...ss displays the Print Jobs log Print Jobs Log This page displays all of the jobs in the print queue You set the total number of items displayed on this page through the Preferences tab The Log Total number shows the number of items in the log file 2 To view scan or message logs click the appropriate links ...

Page 265: ...itions that do not require immediate attention but may affect normal operation such as out of paper or low toner To sort the results click a heading The page refreshes and a small triangle on the column heading indicates the sort sequence The direction of the triangle indicates ascending or descending order The default sort order is ascending For example on a message log clicking Time displays mes...

Page 266: ... frees storage space for other types of jobs and allows more and larger jobs to be stored locally on the controller Disabling internal storage of certain job types disables those types of print jobs For example disabling internal storage of Private Print jobs disables the Private Print function You may also want to disable certain types of jobs for security reasons To disable certain types of prin...

Page 267: ...tings to their default values Creating Custom Tabs Normal tab printing requires the user to select the name of the tabbed paper manufacturer As the administrator you can set up one additional tabbed paper style The name you enter appears in the manufacturer list Note Tabbed paper is only supported on the GL 1020 controller 1 As an administrator click the Administration tab and select the Device su...

Page 268: ... Settings dialog box Custom Tab Settings Dialog Box 4 Enter a name for the tabbed paper in the Tab Paper Name box 5 Select the paper size number of tabs per bank 1 100 margin and other measurements You can change the unit of measure from inches to millimeters and vice versa 6 Click Save ...

Page 269: ...ook This chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups It also covers sorting the address book contents searching the address book and importing and exporting address book data ...

Page 270: ...m an existing Directory Service using LDAP click Search and skip to Step 5 3 Type in or edit the last and first names Each may be no more than 32 characters 4 Type in or edit the e mail address which is limited to 90 characters 5 To add the contact to a group click the group s in the group display If a group is not selected the contact s address appears in the Undefined list of addresses These are...

Page 271: ...The page refreshes and an up or down arrow appears indicating that the column is sorted in ascending or descending order Searching the Address Book 1 On the Administration tab click the Address Book submenu The Address Book Contacts List page opens 2 Click New The Contact Properties page opens 3 Click Search The Search Contact page opens 4 Select the desired directory service in the Search In drop...

Page 272: ...dress book or program can import 1 On the Administration tab click the Address Book submenu 2 To import click the Import link To export click the Export link 3 When importing type the name of the file to import or click Browse to search for it Contact Search Parameters Parameter Range Default Value Remarks Search In Controller address book see remarks List of registered LDAP servers Controller add...

Page 273: ...ctory Service Name for the desired address book 5 Click Use as default for contact searches to make the directory service the default address book that TopAccess searches for contacts Selecting this option enables the Cache LDAP server entries option 6 If you want click Cache LDAP server entries to cache the LDAP address book locally Then select a number of day s between refreshes and the Start Ti...

Page 274: ...ult Value Remarks IP Address 0 0 0 0 255 255 255 255 0 0 0 0 No validation of input values Port Number 1 9999 389 389 is the default for non SSL 636 is the default for SSL Search Base Empty Max number of results 1 999 100 Search timeout for server 0 300 seconds 10 0 seconds indicates no time limit ...

Page 275: ...he Address Book 1 From the Template Properties Agent Settings page click the Send To drop down arrow 2 Select the scan agent for the template Send to E mail or Send to iFax The agent details page for the scan agent you selected opens Template Properties Page 3 Complete the agent delivery details as required To choose recipients from the address book see Choosing Recipients from the Address Book on...

Page 276: ...he Address Book page opens Address Book Page 2 Select a group list to display the members of that list All Users displays all users in the address book Undefined displays only users who do not belong to a group Group displays the predefined group TopAccess displays the address list for the selected group Address Book List ...

Page 277: ... Step 5 Contact Properties Dialog Box 3 Type in or edit the last and first names Each may be no more than 32 characters 4 Type in or edit the e mail address which is limited to 90 characters 5 To add the contact to a group click the group s in the group display If a group is not selected the contact s address appears in the Undefined list of addresses These are not assigned to any group 6 Click OK...

Page 278: ...256 GL 10x0 Administrator s Guide ...

Page 279: ...s Templates are used to store scan attributes that end users can choose when scanning documents at the copier control panel Scan templates are organized in template groups You can specify both templates and template groups as public or private As an administrator you create public templates which are held in a public template group that is available to everyone who has network access End users can...

Page 280: ...o create public templates configured for particular users or departments and assign passwords to them Creating Public Templates Use the Templates page to set up and modify scan templates You must log in as an administrator to create edit or delete templates in the public template group Templates Page Administrator For more detail on the individual fields and options see New Template Page on page 2...

Page 281: ...as resolution and page size See Scan Settings on page 263 for details 5 Click the Send To drop down arrow and select a scan transfer agent 6 View and modify the settings for the scan transfer agent See Agent Settings on page 264 for details 7 Click OK Editing Public Templates 1 On the Scan tab click the Templates submenu 2 If necessary open the Group list box and select the public group 3 Select t...

Page 282: ...for Public Templates You can set a template password on the New Template page when you create the template To change the template password use the Edit procedure See Editing Public Templates on page 259 Deleting Public Templates You can delete multiple templates in one operation provided they are not password protected do not have a padlock icon The Delete button on the Templates page is unavailab...

Page 283: ...changes Creating Private Groups and Private Templates Although end users can create their own private groups and templates they may prefer that you do this on their behalf For details see the Operator s Guide or the TopAccess online Help Templates Pages Use these pages to create edit and delete scan templates To access these pages 1 On the Scan tab click the Templates submenu By default the main T...

Page 284: ...heading To sort by name click the Template Name heading Controls To create edit or delete public templates you must be logged in as an administrator If you are using TopAccess in end user mode the New Edit and Delete buttons are hidden for the Public template group Template Groups click this link to create edit or delete template groups Alternatively you can create a new group when creating a new ...

Page 285: ... This determines the position of the template within the group and hence the position of the template button on the copier front panel Template Group displays the group name selected on the Templates List page To select a different group click Cancel to return to the Templates List page To create a group click New Group to open the New Template Group popup Owner enter the name of the template owne...

Page 286: ...n the same size paper Send e mail optionally check one or both of these boxes to receive notification by e mail The E mail Address box is enabled E mail Address enter your e mail address up to 90 characters Agent Settings This part varies according to the scan transfer agent you select Send To open the list box and select a scan transfer agent For the agent delivery details see Send to TWAIN on pa...

Page 287: ...is available only if the template is set up to allow the user to specify the network folder Enter the password that corresponds to the user name you entered in the previous field Confirm Password This field is available only if the template is set up to allow the user to specify the network folder Reenter the password corresponding to the user name you entered in the Login User Name field File Nam...

Page 288: ...or the interval between retries Send to iFax This transfer agent faxes scanned files to specified e mail addresses From the sender s name up to 128 characters Return E mail Address the sender s e mail address up to 128 characters To click this link to open the Addresses popup and select recipients Alternatively for one recipient you may prefer to type the e mail address in the text box up to 512 c...

Page 289: ...er your login name and password Folder Path displays the folder path which is defined by the Folder Type Login Name enter your TopAccessComposer login name up to 15 characters Password enter your TopAccessComposer login password up to 10 characters Confirm Password enter your TopAccessComposer login password again Document Name enter the name of the scanned document Send to FTP Server This transfe...

Page 290: ...ination folder Addresses Popup This dialog box opens when you click the To link for the Send to E mail or Send to iFax agent It enables you to select a list of recipients for your e mail or internet fax Check each recipient s name then click OK Edit Template Page This page opens when you click Edit on the Templates list page It displays the current settings of the selected template The Template Gr...

Page 291: ...ou can sort the table by Group Name or by Group Number The default sort sequence is in ascending order of Group Number indicated by an up arrow in the column heading To sort by name click the Group Name heading Controls To delete password protected private template groups you must log in as an administrator The Public template group cannot be deleted Templates click this link to create edit or del...

Page 292: ...k symbol optionally check Password protect this group to enable the Password and Confirm Password fields New Password enter a password for the template 5 digits displayed as asterisks Confirm Password enter the same password again Managing Scan Jobs To determine the status of a scan job you can view the various scan logs Current Jobs lists all scan jobs currently queued for processing Scan Jobs Lo...

Page 293: ...st so that a particular job is easier to find click the appropriate table heading The page refreshes to display the information in the order you requested 5 Scroll down the list to see details of the job Viewing the Scan Jobs Log To view the list of completed scan jobs 1 On the Scan Jobs page click Job Log 2 To sort the log in a particular order click the appropriate table heading 3 Scroll down th...

Page 294: ...ion It is a good idea to perform regular maintenance tasks such as resetting the scan counter backing up and restoring the address book and scan templates or deleting scan files stored on the controller For information about how to reset scan counters see Resetting Scan Counters on page 193 For backing up restoring and deleting files refer to Maintaining the System on page 275 Enabling and Disabli...

Page 295: ...ing Folder for current jobs data the Shared File Folder for Send to File data and the TWAIN Data Folder for Send to TWAIN data 4 To delete files in a specified folder check the box adjacent the folder name To delete all the file folders click the Check all heading 5 Click the Delete button Warning When you delete the Data Processing folder containing the current jobs data the jobs log and message ...

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Page 297: ...hapter details procedures for maintaining the Electronic Document Processing Systems It covers backing up and restoring files deleting files stored on the controller and updating the controller software These topics cover procedures for backing up and removing files ...

Page 298: ...fline Fixed pull down list 7 Click Save to save the change or Reset to return the values to their previously saved values Enabling Secure Erase The secure erase feature overwrites erased and deleted information to prevent data recovery of secure information This feature provides options regarding the method with which the data is overwritten and also the pattern of data overwriting To enable or di...

Page 299: ... available to restore later or upload to another controller Note Depending on the amount of information stored the process of creating a backup file may take several minutes 1 On the Administration tab click the Maintenance submenu 2 Click the Backup link Backup Page 3 Click the Enable checkbox to enable daily backups You can create an immediate backup by clicking the individual Create New File bu...

Page 300: ...page opens It displays the backup file name for example TA20000330_083430 tmc and the file size 8 Click the File Name link to save a backup file to another location in preparation for restoration The File Download dialog box opens 9 Click Save this file to disk and click OK 10 In the Save As dialog box select the file location 11 Click Save Restoring Files Use the Restore feature to recover a back...

Page 301: ...the file folders on the controller including scan jobs that are still being processed You might take this drastic action to free disk space on the controller hard disk Deleting routed files requires rebooting the controller This procedure may take several minutes 1 On the Administration tab click the Maintenance submenu 2 Click the Delete Files link to open the Delete Files page The Delete Files P...

Page 302: ...ot page and the controller reboots Font Management You can upload fonts to the controller and change the amount of space allocated for font storage 1 Log in as an administrator 2 Click the Administration tab 3 On the Administration tab click the Maintenance submenu 4 Click the Font Management link to open the Font Management page Font Management Page 5 Enter the amount of space on the controller h...

Page 303: ...L 10x0 This example uses the carolina ttf font file Replace this with a font of your choice 1 Convert the TTF file to a print file OR use TopAccess recommended to upload the font file If you want to convert the TTF file to a print file PRN use the utility ttf2hpf provided on the PCL Font Download Utilities CD as follows Convert the TTF file to PRN Unix or DOS ttf2hpf carolina ttf Send the print fi...

Page 304: ...ement The Patch Management function allows you to manage controller software patches including printing detailed information about each patch Load software patches using the Controller Software Update procedure described in Controller Software Maintenance Update on page 48 Note Patch Management does not support operating system updates To update the operating system use Update OS From Control Pane...

Page 305: ...administrator The local administrator still accesses the admin functions through TopAccess To set up LDAP authentication 1 Log in as an administrator using the default admin account for the server you are setting up 2 Click the Administration tab 3 Click the Security subtab The Security page opens 4 Click the down arrow on the LDAP Authentication pull down list and select Enable 5 Select either th...

Page 306: ...eir previous values Managing AMC Functions Automated Meter Collection functions are managed through the Administration tab in TopAccess Creating AMC Profiles You must create an AMC profile before AMC readings can be gathered and sent to a recipient When you activate AMC and open the AMC subtab the first page displayed is the Operational Setup page showing the current active profile To create a new...

Page 307: ... You can reset all of the fields to their previous values by clicking the Reset button Clicking the Back button returns you to the Profiles page without saving the profile Editing AMC Profiles You must create an AMC profile before AMC readings can be gathered and sent to a recipient When you activate AMC and open the AMC subtab the first page displayed is the Operational Setup page showing the cur...

Page 308: ...turns you to the Profiles page without saving the profile Activating an AMC Profile You must create an AMC profile before AMC readings can be gathered and sent to a recipient When you activate AMC and open the AMC subtab the first page displayed is the Operational Setup page showing the current active profile To activate a different AMC profile 1 Log in as an administrator 2 Click the Administrati...

Page 309: ...he controller to make and send daily readings using whatever profile is currently active This function does not change the active profile It simply adds a daily reading and delivery to the actions of the controller To set the daily reading settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the AMC subtab 4 Click the Operational Setup link 5 Click the Daily Reading Setting...

Page 310: ...of Installation Equipment ID and Copier Serial Number in the Device Information area 11 Under Notification Settings click the checkbox to Notify administrator at e mail address then enter the appropriate address es in the text box below separating them with commas You can also search for addresses by clicking the Search button 12 Scroll back to the top of the page and click Save to save your setti...

Page 311: ...ings 1 Log in as an administrator 2 Click the Administration tab 3 Click the AMC subtab 4 Click the View link 5 Select the date that you want the readings for by clicking the down arrow on the Reading Dates pull down list Then select the date on the list If there is only one reading on that date the information is displayed immediately Information includes the device information customer informati...

Page 312: ...ing To re send an AMC reading 1 Log in as an administrator 2 Click the Administration tab 3 Click the AMC subtab 4 Click the View link 5 Select the date that you want the readings for by clicking the down arrow on the Reading Dates pull down list Then select the date on the list If there is only one reading on that date the information is displayed immediately Information includes the device infor...

Page 313: ...ort button The export file is created and a link to its name is displayed 8 Click the name of the export file to download the file 9 When you are finished click any other link or tab to close this page Viewing the AMC Log You can view the AMC log to see what readings have been taken and other details To view the AMC log 1 Log in as an administrator 2 Click the Administration tab 3 Click the AMC su...

Page 314: ...ter Reading log or the Daily Reading log or both The log information is displayed below 6 Click the E mail button 7 Optionally enter the Sender Name and Sender E mail address in the appropriate fields 8 Enter the recipients e mail address es in the To field This is a required field You can click the Search button to search for address es for this field 9 Optionally enter e mail address es for addi...

Page 315: ...AMC log to eliminate old data To clear the AMC log 1 Log in as an administrator 2 Click the Administration tab 3 Click the AMC subtab 4 Click the Logs link 5 The top of the page shows the current total readings Below that select either the Meter Reading log or the Daily Reading log or both The log information is displayed below 6 Click the Clear Log button 7 Select the Log Type either Meter Readin...

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Page 317: ...GL 10x0 Administrator s Guide 295 PART 4 Troubleshooting Network Printing ...

Page 318: ...296 GL 10x0 Administrator s Guide ...

Page 319: ... occur and sometimes it can be difficult to determine their source Variations between network configurations and user setup further complicate the troubleshooting process The purpose of this chapter is to help you locate the origin of an error if it is not immediately apparent and then to direct you to subsequent chapters for instructions on resolving it Checklists provided in this chapter help yo...

Page 320: ...ssign and resolve IP addresses between devices Using the default configuration settings also assures an easier implementation However you may need to customize the settings to accommodate your network environment Some common network configuration options are shown below with the steps required to configure a controller in each If you perform all the steps in the applicable checklist and still cann...

Page 321: ...oft Printing enabled Is the Microsoft Computer Name Device Name unique Is the Workgroup name valid and correctly entered Next Step Peer to Peer Printing on page 174 3 If you are using LPR LPD printing is the IP Address of the controller correct Next Step LPR LPD Printing on page 175 4 If you are setting up IPP printing are the port configuration and URL correct Next Step LPR LPD Printing on page 1...

Page 322: ...you successfully set up NDPS printing Next Step NDPS Mode on page 162 4 Did you configure the controller for Novell print services Next Step Configuring Network Printing on page 159 Print Server Setup on page 160 or Setting up the Controller as an NDPS Object on page 165 5 Was the printer driver GL 1010 or GL 1020 correctly installed Next Step Operator s Guide 6 Is the driver port name correct Nex...

Page 323: ...ss for the controller to enable other users to print from the Bourne shell Refer to your Unix documentation for more information 5 Can you ping the controller from your workstation Next Step Try remote ping from another server If you can reach the controller from that server check for conflicts between the controller and your current network segment 6 Is the LP Daemon functioning Next Step Reload ...

Page 324: ...iguring TCP IP Protocol Settings on page 28 3 Is the controller available in the Chooser MacOS 9 2 2 or the Print Center Mac OS 10 2 6 when you click on the LaserWriter 8 6 5 printer icon Next Step Make sure the AppleTalk zone is supported by the Macintosh client 4 Can you access any other network device from the Macintosh workstation Next Step Refer to your Macintosh networking documentation or c...

Page 325: ...t software is installed Next Step See the vendor s Web site for information about product updates and technical support 2 Print a startup page from the copier Does the controller support the same protocol as the network Next Step Modifying Controller Settings at the Control Panel on page 21 3 Change the protocol settings from the copier control panel if necessary and reboot the controller for the ...

Page 326: ...s contact your TOSHIBA authorized dealer for further assistance 6 Can another workstation within the same network segment discover the controller Next Step Network Connectivity Problems on page 298 7 Check the startup page Is the MAC address part of the device name Next Step Contact your TOSHIBA authorized dealer for support 8 Check link activities on the port being used by the controller and the ...

Page 327: ...ysically power down the controller Once the controller comes back online check the startup page that prints out Are the TCP IP settings correct Next Step The settings are not binding which could indicate a NIC installation issue Contact your TOSHIBA authorized dealer for support 4 Try to ping the controller again Did the controller respond to the ping End Next Step Different and unreachable networ...

Page 328: ... contact your TOSHIBA authorized dealer for further assistance NIC or hardware failure 7 If you have customized the device name you can check if the NIC is functional by restoring the controller default settings from the copier control panel When the controller automatically reboots and a startup page prints does the device name include the NIC MAC address Next Step The NIC is faulty or improperly...

Page 329: ...ntroller 3 Press PRINTER NETWORK on the copier LCD touch screen Does the Print main menu open Next Step See Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears on page 312 Network Error The controller is not properly configured for the network 4 Can you print jobs from other client workstations Next Step Cannot Print to the Controller on page 330 At this point you ...

Page 330: ...is not communicating with the controller 6 Open TopAccessDocMon and note the taskbar connection icon and status bar message Is the controller responding Next Step TopAccessDocMon Status The Controller is not responding on page 337 The controller was unable to process the job request 7 Try resubmitting the job Does the printer status read Document has printed successfully End Cannot Interpret TopAc...

Page 331: ...om the workstation appear in the Current Jobs queue Next Step Driver Mapped to Wrong Port on page 272 See the Operator s Guide Job properties are not set correctly 3 Does the job appear in a different print management utility such as Print Manager Next Step Printer Driver General Errors on page 272 See the Operator s Guide Network Error Jobs are stuck in a Novell print queue 4 Are you using a Nove...

Page 332: ...rly Are the settings correct Next Step Refer to PART 3 Establishing Network Print Services on page 155 7 Reboot the controller and restart the copier for any changes to take effect Resubmit the job and check the Current Jobs queue Does the job appear in the list End End Rebooting the Controller on page 43 Submitted Job Not in Current Jobs Queue Continued Possible Cause Check Yes No For Instruction...

Page 333: ...re or copier firmware Interrupted or terminated communication between the copier and the controller Note Resolving copier operation problems falls outside the scope of this guide but this chapter helps you interpret error messages and then identify the source of the problem If you determine that the problem is related to copier operation refer to the Toshiba Operator s Guide for Copying Functions ...

Page 334: ...s contact your TOSHIBA authorized dealer for further assistance Troubleshooting Checklist Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears Problem Description The first response many users have to seeing this error message displayed on the copier LCD touch screen is to restart the controller However doing so can corrupt the controller software or hard disk Often...

Page 335: ...o install a new NIC in the Starting Controller Please Wait Possible Cause Check Yes No For Instructions Go To Unsynchronized communication between the controller and the copier 1 Reboot the controller Please be patient It can take several minutes for the controller and copier to fully initialize and commencecommunication When the system comes back online is the Starting Controller Please Wait or S...

Page 336: ...ier malfunction Note Refer to General Software Error Conditions on page 334 for more information on resolving output errors caused by incorrect software settings The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it If the problem persists after you have followed all of the steps contact your TOSHIBA authorized ...

Page 337: ...or The Open Door icon varies depending on which copier door is open Open Cassette The Open Cassette icon depicts which cassette is open upper middle or lower Close the specified cassette to resume printing and copying functions Out of Toner If the Out of Toner icon is yellow it indicates the following warning conditions Toner is currently being added The toner level is low If the Out of Toner icon...

Page 338: ... Service Calls The Service Call icon indicates that a call for service is needed Contact your TOSHIBA authorized dealer for support Error Messages TopAccess Logged Error Messages Messages Log The following messages may appear in the TopAccess messages log Message Log Error Messages LCD Message TopAccess Message Corrective Action Add paper Close large capacity feeder LCF Close the large capacity fe...

Page 339: ...ront cover Close front cover Close the front cover Close Hole Punch Unit Cover Close hole punch unit cover Close the hole punch unit cover Close INSERTER cover Close the inserter cover Close lower side cover Close lower side cover Close the lower side cover Close saddle stitch unit cover Close saddle stitch unit cover Close the saddle stitch unit cover Examine stapler Examine stapler Examine the s...

Page 340: ... paper from saddle stitch unit Remove paper from the saddle stitch unit Service recommended for IQC Service recommended for IQC Service recommended for IQC Contact your TOSHIBA authorized dealer for support Set key copy counter Set key copy counter Set key copy counter Set staple cartridge Set staple cartridge Set the staple cartridge Set staple cartridge of saddle stitch unit Set staple cartridge...

Page 341: ...rom the copier control panel or using TopAccess Deleted Job was deleted by the administrator or the end user Resubmit the job Unserviceable Internal Error Unknown controller error Reboot the controller from the copier control panel or using TopAccess Unserviceable Internal Resource Problem Controller resources are low Unserviceable Memory Exceeded Controller resources are low Unserviceable Out of ...

Page 342: ... Unserviceable Paper Not Loaded EXECUTIVE Out of paper Load Paper EXECUTIVE according to the instructions on the copier control panel LCD Unserviceable Paper Not Loaded FOLIO Out of paper Load Paper FOLIO according to the instructions on the copier control panel LCD Unserviceable Paper Not Loaded LEDGER Out of paper Load Paper LEDGER according to the instructions on the copier control panel LCD Un...

Page 343: ... repeat the operation The number of sheets in the ADF has reached the maximum 100 Reduce the number of pages and try scanning again Finish ADF Scan Place a document on the ADF Finish glass Scan A document is on ADF A document on the glass is being scanned Wait until the current scan process is complete before using the ADF scan function Finish glass Scan Job full The amount of data has reached the...

Page 344: ... Memory issues Restart the controller If the controller is not restored recover the HDD Refer to the Operator s Guide If the controller is still not restored contact your TOSHIBA authorized dealer for support Scan Kit Internal Error SK3 Cannot create the directory no free space or the controller does not have the necessary permissions Free up space an restart the controller If the controller is no...

Page 345: ... controller If this does not resolve the error contact your TOSHIBA authorized dealer for support Select either Public or Private Scan Private scan may require a password Internal memory used is NN Verify that there are no active users Run SCAN ADMINISTRATION DELETE FILES on TopAccess administrator mode and delete the Data Processing folder Refer to the TopAccess Online help or the TopAccess chapt...

Page 346: ...Update Does Not Boot Off CD Problem Description During an OS update from CD ROM the OS Update Version screen fails to appear or the LCD touch screen displays the Starting Controller Please Wait or Shut down in Progress Please Wait message for over ten minutes The CD ROM may be damaged or incorrectly inserted Other possible reasons are more serious and may require contacting your TOSHIBA authorized...

Page 347: ...ating system 3 After completing the operating system update retry the controller software update Refer to the field service guide for instructions Indeterminate Unexpected Behavior Problem Description If the copier behaves in a way that is unexpected and cannot be explained or resolved the copier firmware FROM may conflict with or does not support the currently installed version of the controller ...

Page 348: ...326 GL 10x0 Administrator s Guide ...

Page 349: ... have ruled out both faulty or malfunctioning hardware and incorrectly installed or configured software as the cause the problem is probably network related This chapter describes the most common network configuration problems and provides steps to resolving them If the problem persists after you have followed all of the steps contact your TOSHIBA authorized dealer for support ...

Page 350: ...ll of the steps contact your Toshiba authorized dealer for support Troubleshooting Checklist Cannot Find the Controller Possible Cause Check Yes No For Instructions Go To Controller is initializing and is not online yet 1 Did a startup page print out If not wait until the controller comes online Examine the protocol settings that print out on the startup page Are they correct Next Step Modifying P...

Page 351: ...ller configure the port so that it is mapped correctly to the device User s network protocols do not include the protocol configured for the controller 4 Can you locate other workstations that are in the same network as the controller Next Step Check the network settings on the client workstation to make sure they are compatible with the controller protocol settings Faulty or missing NIC or networ...

Page 352: ...d dealer for support Possible device name conflicts 6 Make sure that the device name for the controller is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the controller settings If necessary change the settings and reboot the controller After the controller comes back online can you see the controller in the network End Next Step Modifyin...

Page 353: ...igured 3 Have you configured a port for the printer Next Step Operator s Guide 4 If you are using Novell print services did you setup the Novell side of network printing such as creating print servers and attaching the print queue Next Step Setting Up Novell Printing on page 157 Jobs trapped in Novell print queue 5 If you set up Novell print services can you see the print job using PCONSOLE or NWA...

Page 354: ...ngs from the copier control panel Refer to Modifying Protocol Settings Locally on page 26 Use the embedded web based administration utility TopAccess to view current network settings Refer to the TopAccess Help for instructions Network Problems 7 Are other services and communications performed over the network behaving in the normal and expected manner Next Step Refer to your network documentation...

Page 355: ...elating to jobs that are printed in unexpected or unintended ways are classified as output errors and are covered in the next chapter This chapter describes the most frequent client errors and provides steps to resolve the condition If the problem persists after you have followed all of the steps make sure to note the name of the application or driver you were using what you were trying to do and ...

Page 356: ...he computer 3 If the problem persists contact your Toshiba authorized dealer for support Have the following information available when you call Operating system type and version Software in use at the time of the failure The specific action you performed when the failure occurred for example deleting a job or changing Print Properties The exact wording of the error message Invalid File Exception H...

Page 357: ...valid Handle Problem Description This condition arises when there is an attempt made to access an invalid physical memory address Corrective Action 1 Exit the application 2 Restart the application 3 If the condition persists uninstall and reinstall the software from the distribution CD Open dll File Error Message Problem Description When you are trying to install client software an error message i...

Page 358: ...vidual entry in the message log you can view the information about the record including the Date Time Severity Subsystem Description Location and Data Path Corrective Action For a complete list of error messages refer to the table Jobs Log Status Messages on page 319 Changes Made to the Controller Settings did not Take Effect Problem Description Changes made to controller properties or copier attr...

Page 359: ...troller does not provide Corrective Action 1 Only use TOSHIBA drivers PPD file Macintosh and Unix filters to print to the TOSHIBA controller For instructions on installing TOSHIBA client software refer to the Operator s Guide 2 Make sure that the driver network port is mapped to the correct controller For more details refer to the Operator s Guide TopAccessDocMon Error Conditions TopAccessDocMon S...

Page 360: ...ery tab 3 Click Update The IP or IPX address of the controller should appear in the IP IPX Address column If it shows Unknown the system prompts you to locate and select it the next time the printer is accessed 4 If the IP IPX address displayed in the Discovery page is correct and the broken connection persists ping to that IP address to see if the controller responds 5 In the unlikely event that ...

Page 361: ...ng functions Alternate Reboot Procedure If you cannot reboot using the preferred procedure 1 Press PRINTER NETWORK holding down the button for at least 10 seconds 2 Press START The controller reboots Warning Do NOT reboot the controller unless absolutely necessary Any job currently being processed is lost during the rebooting process Cannot View Job in TopAccessDocMon Print Queue Problem Descripti...

Page 362: ... may be queued on the Windows print spooler and consequently not available in Current Jobs or the Jobs Log If you do not see any error messages and the printer seems to be working fine resubmit the job The job may be in the Novell print queue and thus not visible for the moment Use NWAdmin or PCONSOLE to see if there are any queue errors Cannot Interpret TopAccessDocMon Messages Warnings Errors Pr...

Page 363: ...er has a Paper Jam The copier bitmap image displayed on the copier control panel and in TopAccess indicates the location of the paper jam You must clear the paper path before printing can resume For more information about resolving paper jams refer to the Toshiba Operator s Guide for Copying Functions or contact your TOSHIBA authorized dealer for support Printer is Offline An administrator has tur...

Page 364: ...ired Problem Description When adding a new printer driver the end user did not choose the Have Disk option but selected the printer name from the Add Printer list Corrective Action 1 Cancel the Add Printer wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Select Use Existing Driver to add another copy of an existing driver or browse...

Page 365: ...is Currently in Use Problem Description The driver is either open printing a job or is in use by another printer or application when you attempted to delete it Corrective Action Make sure all print jobs have completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver...

Page 366: ...the same as the device name set from the copier LCD touch screen driver should be one of the following TOSHIBA drivers GL_PCL6 GL_PS 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Command Line Options Not Processed by the Controller Problem Description All print options are sent to the controller at the start of the print job If the print file already co...

Page 367: ...Corrective Action The end user must delete the job from the copier LCD touch screen or through TopAccessDocMon and resubmit the Private Print job using a new DIN Encourage the user to write down the DIN so they can enter it to retrieve their job from the copier control panel Retrieval of Printer Configuration Failed Problem Description When accessing the printer properties the system displayed Ret...

Page 368: ...the user s workstation Then try entering the controller machine name directly in Machine Name Cannot Access TWAIN Folder Problem Description Cannot access the controller GL_TWAIN folder from Windows Explorer Corrective Action This network folder contains Scan to TWAIN documents and can be accessed only using the GL TWAIN Driver TWAIN Driver Dialog Box Does Not Open Problem Description Initiated th...

Page 369: ...lack and white areas of the image are reversed Corrective Action Some applications may handle black and white pixilation incorrectly Enable the Reverse Image option from the application and try again Cannot Acquire Multi Page Document Problem Description Cannot acquire a multipage document from an application Corrective Action Some applications do not support multipage scan from TWAIN I F or need ...

Page 370: ...ding template group password Document passwords are the same as the corresponding template password If the group password changes the corresponding TWAIN folder password changes also Document passwords remain the same as the original template password even if the template password changes subsequently ...

Page 371: ...erroneous driver settings or hardware limitations This chapter describes several common output errors and includes the likely cause It also suggests ways to resolve or work around the limitation to achieve the desired output effects If the problem you are experiencing is not discussed in this chapter or continues to persist after following the suggested steps contact your TOSHIBA authorized dealer...

Page 372: ...e job status If the status is Deleted or Unserviceable the job could not be printed For more information refer to Jobs Log on page 319 3 Make sure the user is submitting the job to the right printer by checking the device UNC displayed in the status bar in TopAccess against the device name displayed on the copier LCD touch screen Refer to Naming the Device and Workgroup on page 32 4 Make sure that...

Page 373: ...a PostScript job and this option is not enabled nothing prints and the job disappears from the Current Jobs queue Corrective Action If you do not want error messages printed disable the Print PostScript Error Information option from the PostScript tabbed property sheet However if an error does occur preventing the job from printing the end user will find that the job did not print but will not kno...

Page 374: ... the application maintains the copy count in its print dialog box the application count overrides any copy count you set using TOSHIBA driver properties This happens when print settings notably copy count paper size and collation are implemented in both the driver and the application and the driver settings conflict with application settings This condition causes a myriad of erratic and unexpected...

Page 375: ...lay file However make sure that the resolution set for the overlay file is the same as the resolution set for the documents on which it will be printed Refer to the Operator s Guide for instructions on creating and using image overlays Cannot Import Image Overlay Problem Description If you previously created an image overlay file but cannot access it using the printer driver Import Overlay dialog ...

Page 376: ...ou save the file as an independent document first That way if the overlay file is later deleted or you want to create a new overlay file for a different driver you do not have to recreate the original document each time Duplex Errors Printing on Wrong Side of Letterhead Problem Description When duplex printing on preprinted paper such as letterhead the document is printed on the wrong side of the ...

Page 377: ...own Problems with Banner Pages Banner Page Did Not Print Problem Description This results from several situations 1 If you are printing a raw job from a Unix machine this is the expected behavior because the banner page option is disabled 2 If you disable banners in the driver Printer Settings dialog box only available if Novell printing services are used a banner page does not print 3 If neither ...

Page 378: ...ge as well Otherwise the banner pages would be stapled to the remainder of the job and multiple copies of a job would produce multiple copies of the banner page In duplex printing the banner page would be the first page with page 1 of the document printed on the back and so on The banner page portion of the print job appears in the job list with Banner preceding the job name so that you can tell w...

Page 379: ...ption The document fonts are not available on the controller Corrective Action Check the Fonts properties sheet to make sure the Use Device TrueType Fonts check box is deselected While using the printer fonts results in quicker printing time the output may not look like it does on the screen Alternatively if you are using the PostScript driver you can still enjoy the speed benefits of using the de...

Page 380: ...tion This problem results from conflicting application and driver settings For example Microsoft Word supports booklet printing from within the application Set the Booklet page size in the Page Setup dialog box However if you set booklet properties from the printer driver you must set the corresponding paper size from the Word Page Setup dialog box as well or the document will print on the page si...

Page 381: ...GL 10x0 Administrator s Guide 359 PART 5 Reference ...

Page 382: ...360 GL 10x0 Administrator s Guide ...

Page 383: ...istrator s Guide 361 20Reference The information that follows is organized for ease of reference It includes descriptions of the fields on each page of TopAccess and a glossary defining the terms used in this guide ...

Page 384: ...ink to the device search function Link to TopAccessComposer Tabs that provide access to the main pages Subtabs that access specific functions Sub menu bar The body area contains the features and settings that control the system The Refresh button updates the page with current information Install software link Submenus Subtabs Tabs Link to TopAccessComposer Link to device search Link to login and l...

Page 385: ... software Link to the top of the page Link to Help Device Tab Device Page The Device page displays important summary information Current status of the device and its components and accessories A list of alert information if any exist Service personnel contact name and numbers ...

Page 386: ...f paper or low toner Errors are shown in red and warnings in yellow Print Jobs Tab Print Jobs Tab The Print Jobs tab provides links to the jobs in the various queues The list displays jobs based on the job types you select using the check boxes Job Types The print job types are Current displays a list of the current jobs in the print queue Private displays a list of private print jobs Proof displa...

Page 387: ...Status Message Meaning Cancelled Expired The private print or proof job has been cancelled because it did not get released within the specified time period Completed The job printed successfully Deleted The user deleted the job Printing The controller is printing the job Processing The controller is ripping the job The copier has not started printing yet Ready The private print or proof job has be...

Page 388: ...ither selects or deselects all jobs Administrators can delete jobs that are not currently printed edit the copy count of proof jobs and release proof and scheduled jobs End users can delete jobs that are not currently printed edit the copy count of proof jobs and release their own proof and scheduled jobs Fax Tab Fax Tab The Fax tab provides links to the fax jobs in the various queues The list dis...

Page 389: ...bes the current activity For scheduled jobs Status shows the scheduled print date Owner a name that identifies the person who initiated the job Pages the total number of pages in the job Size the size of the file Submitted the time and date the job was submitted Actions The check mark column allows you to take action on multiple jobs at the same time Clicking the check all button at the top of the...

Page 390: ...g Message Log Job Information The following information can be viewed from the Job Log Group displays the name of the group for this scan job Template displays the name of the file that contains the attributes for the scan job Agent displays the name of the set of properties related to the destination for the scan such as Send to TWAIN and Send to E mail Status is the current status of the scan jo...

Page 391: ...e Refresh Rate Number of items to show for logs Start Page the current selected Language and the Admin Login Timeout Period Note The administrator login timeout is only visible if you are logged in as the administrator Counters Tab Counters Tab This feature enables all users to view current job statistics including both the total jobs and pages processed by department code ...

Page 392: ...rtment code enforcement enabling or disabling TopAccessComposer and enabling or disabling SNMP Date and Time Properties including Location Contact Information Service Phone Number Administrative Message and Administrator s Password Note TopAccessComposer is disabled by default You must enable it from this screen before your users can access it through the link at the top of the page Copier provide...

Page 393: ...o TWAIN File Send to E mail Send to iFax and Send to TopAccessComposer Logs This page provides access to the following the job logs Print Job displays the current jobs sent to the controller for printing on the copier Scan Job displays the current scan jobs Print Msg displays the status of each print job including any warning or error messages Errors indicate conditions that prevent job processing...

Page 394: ...les Notification This page provides access to Notification Settings General Notification Events Scan Notification Events Note You must log in as the system administrator to configure these settings Other users do not have access to the Administration tab Security This page provides access to the LDAP Authentication settings AMC This page contains the settings for the automatic meter collection fun...

Page 395: ... a document to be fed or scanned without user intervention Ad hoc A type of wireless network in which two or more clients communicate in peer to peer mode ADU Auto Duplexing Unit An accessory that allows double sided printing and copying optional Auto continue A set of options that enables you to specify how you want the digital copier to respond to paper out conditions Bin An output tray of a fin...

Page 396: ...es the number of times a data packet is re sent if the initial transmission is unsuccessful Default access point DAP In wireless networking the MAC address of the access point to which the client should connect if possible if the client and the DAP have the same SSID Device Refers to the controller connected to a network digital copier Often the term device is used to refer to the entire controlle...

Page 397: ...letion of a print operation Fax agent A set of properties for transferring fax jobs to a particular destination Finishing unit or Finisher A copier accessory that provides sort group staple and hole punch printing and copying options Fragment threshold Defines the size above which an RF data packet is split up or fragmented for transmission Frame A data packet sent through the network There are se...

Page 398: ...er and delivers a Datagram to the layer 2 data link protocol It may also break the packet into fragments to support the maximum transmission unit MTU of the network IPP Internet Printing Protocol A protocol that enables you to send print jobs to a remote printer across an Internet or Intranet connection IPX Internetwork Packet Exchange A NetWare communications protocol used to route messages from ...

Page 399: ...specific criteria NDPS Novell Distributed Print Services NDPS simplifies the process of setting up administering and troubleshooting Novell printing by migrating away from queue based printing toward a more plug in and print paradigm NDPS gateway In order for non NDPS aware printers such as the controller to operate within the NDPS model a proprietary gateway must be installed and configured on th...

Page 400: ...tem to provide or extend functionality N up Refers to the number of page images printed on one sheet of paper For example if you want to print slides or web pages you can use the N up feature to print up to 16 pages on one sheet of paper Also called Multiple Pages Per Sheet printing Open authentication In wireless networking an authentication mode that allows an access point to verify a client s i...

Page 401: ...om a remote server PostScript A page description language PDL from Adobe used extensively on all computer platforms It is the de facto standard in commercial typesetting and printing houses many of which require PostScript files as electronic input Printer driver Software installed on the client workstation that enables printing to a device The TOSHIBA printer drivers are on the e STUDIO Client CD...

Page 402: ...er by means other than the printer driver For example using DOS commands to print directly to the local port or using a different type of driver such as a HP driver to print to a TOSHIBA controller Registered user Any user who creates a new user account and logs on to the system Registered users have access to their own private folders Remote operations Operations affecting the controller or digit...

Page 403: ... Data is passed from SNMP agents which are hardware and or software processes reporting activity in each network device hub router bridge etc to the workstation console used to oversee the network The agents return information contained in a MIB Management Information Base which is a data structure that defines what is obtainable from the device and what can be controlled Originating in the Unix c...

Page 404: ...ilto username host domain User account The information that TopAccessComposer stores for each registered user This information includes a user name and password and optionally a description and e mail address TopAccessComposer maintains a database of all registered user accounts Walk up functions Operations performed from the digital copier control panel They include standard copying functions mon...

Page 405: ...ortable devices such as notebook computers to a wired network Access points connected to an Ethernet hub or server transmit over a radius of several hundred feet enabling users to roam from one access point to another without dropping the connection Definitions of Common Terms Term Definition ...

Page 406: ...384 GL 10x0 Administrator s Guide ...

Page 407: ...ers to Novell NDPS broker 166 Address book managing 248 ADF defined 373 maximum capacity 321 Administrative message setting 97 Administrator auto log out 76 login 23 75 login timeout interval setting 102 login timeout period setting 96 maintaining scan functions 88 272 managing print jobs 85 setting the password 25 setting the TopAccess password 96 tab in TopAccess 370 TopAccess site map 93 ADU de...

Page 408: ...c Meter Collection 91 activating profiles 286 clearing AMC logs 293 creating profiles 284 editing organization information 288 editing profiles 285 e mailing AMC logs 292 exporting AMC logs 292 exporting AMC readings 290 printing AMC logs 291 printing AMC readings 289 printing readings 52 re sending AMC readings 290 sending reports 286 setting daily readings 287 setting organization information 28...

Page 409: ... settings 31 114 IPP print services 127 IPP printing 176 IPX SPX settings 29 115 LPD printing 126 175 227 LPR printing 227 Macintosh print services 127 mail message handling 133 Microsoft print services 126 network protocol properties 113 Novell network printer mode 159 Novell print services 125 peer to peer printing 174 POP3 server settings 131 raw TCP jobs 127 scan agent security 128 scan agent ...

Page 410: ... AMC logs 292 exporting AMC readings 290 printing AMC logs 291 printing AMC readings 289 re sending AMC readings 290 sending reports 286 setting daily readings 287 setting organization information 287 viewing AMC logs 291 viewing AMC readings 289 exporting 90 managing 89 proof print job copies changing 83 resetting 90 scan resetting 91 tab TopAccess 369 Cover sheet defined 374 not supported in Uni...

Page 411: ...y totals 64 239 enabled w enforcement disabled 64 240 enabled w enforcement enabled 65 240 enabling 63 238 functionality 64 239 invalid 65 240 lp command option 189 using 62 238 valid 64 65 240 241 Department counters resetting 90 Device checking status 80 connecting 81 copier maintenance calls 315 default name 33 default TopAccess start page 74 defined 374 discovery troubleshooting 303 finding 81...

Page 412: ...ing up 131 Enabling department codes 63 238 ethernet NIC 114 fax 18 IPP printing 233 LPR LPD printing 233 scan 272 secure erase 276 TopAccessComposer 370 wireless NIC 119 147 Error message prints instead of job 351 Errors banner pages 355 blank page prints after each job 356 booklet on wrong size paper 358 collation 352 common 312 controller 324 device name does not default 313 device status 315 d...

Page 413: ...rgot document password error 345 Fragment threshold configuring wireless NIC settings 123 150 defined 375 wireless network user interface options 143 Frame configuring IPX SPX settings 5 29 115 120 148 default IPX SPX settings 9 default TCP IP settings 8 defined 375 network connectivity issues 300 print server setup 161 printing issues 300 FTP agent settings 267 G Gateway address configuring TCP I...

Page 414: ...s errors 342 Unix TAR file 178 Windows software 230 Internet Printing Protocol see IPP Internet Protocol see IP Internet server control panel option 40 Internetwork Packet Exchange see IPX Invalid department codes 65 240 file exception handle 334 file handle 335 handle 335 IDS code 336 IP accessing network protocol settings 27 addresses AppleTalk 224 cannot find controller 346 configuring director...

Page 415: ...tion 85 counters resetting 90 deleting 83 deleting the log 273 log clearing 243 defined 376 managing 241 troubleshooting 340 updating 243 viewing 242 print managing 82 viewing 82 private print managing 55 releasing 84 proof print changing copy counters 83 managing 57 releasing 84 raw setting up 107 scan managing 85 270 viewing log 86 271 scheduled managing 53 releasing 84 TopAccessComposer managin...

Page 416: ...n 193 font pitch option 195 general options 183 generic options 183 hole punching option 186 inserter option 191 inserter paper orientation option 193 left margin option 196 media type option 186 orientation option 194 outer margin option 191 output bin option 185 page layout option 190 page length option 195 paper size option 187 paper source option 197 PCL5e specific options 196 print language o...

Page 417: ...nt queue 53 scan viewing 87 272 updating 243 viewing 242 Modifying protocol settings 26 Monitoring print queue 53 Multiple copies stapled together 352 N Naming device workgroup 32 Navigating control panel 22 finding TopAccess 72 TopAccess 77 362 NDPS adding drivers to the broker 166 creating a printer agent 166 default controller settings 9 defined 377 gateway defined 377 gateway overview 163 inst...

Page 418: ...guring protocol properties 118 enabling disabling wireless NIC 147 infrastructure type 142 introduction 140 IPX SPX 147 NIC settings 149 setting up Bluetooth 150 setting up protocol properties 146 SMB 149 TCP IP 148 troubleshooting 150 troubleshooting settings 123 usage modes 141 WEP security 142 Network Interface Card see NIC NIC configuring Ethernet settings 113 wireless network settings 149 def...

Page 419: ...ommand option 197 Password administrator TopAccess setting 96 setting 25 Patch management 282 printing patch information 283 reviewing patches 282 PCL defined 379 PCL5e specific options 196 print language options Unix 183 raw jobs 107 test pages 43 Windows printer driver xii PCONSOLE alternate job view utility 340 defined 379 NetWare print management utility 158 network printer mode 158 print serv...

Page 420: ...pleTalk classic mode support 227 configuring IPP 176 LPD 175 Novell network printer mode 159 peer to peer 174 controller as Novell NDPS object 165 controller from Unix 182 errors banner page 355 blank blurry or partial pages 356 collation 352 duplex 354 fonts 357 overlay 353 stapling 351 TopAccessDocMon 340 IPP configuring 175 enabling 233 job not listed 308 LPD configuring 175 227 enabling 233 LP...

Page 421: ...Property sheet defined 380 Property tab defined 380 Protocol properties configuring wireless networking 118 settings accessing 26 AppleTalk 31 224 IPX SPX 29 modifying 26 properties 113 TCP IP 28 Public folder accessing 61 defined 380 groups managing 258 templates changing passwords 260 managing 258 Q Queue monitoring print jobs 53 viewing private print jobs 55 proof print jobs 58 scheduled jobs 5...

Page 422: ... accessing the address book 253 addresses popup 268 administration 88 272 agent settings 264 choosing address book recipients 254 configuring scan agents 128 deleting files 273 jobs 87 272 disabling 272 downloading files 87 edit template page 268 enabling 272 error messages 321 managing jobs 85 270 new template group 270 page 263 public groups templates 258 resetting counters 91 scan settings 263 ...

Page 423: ...cassette 81 password 25 POP3 server settings 131 preferences 88 print startup page 112 printer preferences 106 public template passwords 260 raw jobs 107 refresh rates 101 restoring defaults 33 scan agent security 128 Send to E mail agent settings 129 Send to File agent settings 128 131 Send to iFax agent settings 130 service phone number 97 SMTP server settings 132 Sorter Mode Priority 105 time 9...

Page 424: ...configuring settings 98 SSID ad hoc network type 142 configuring wireless NIC settings 122 150 defined 381 infrastructure network type 142 wireless network configuration 141 wireless network user interface settings 143 Stapling errors 351 lp command 184 Start page default setting 96 101 print setting 112 Statistics job viewing 89 Status device checking 80 messages print queue 53 Subnet accessing o...

Page 425: ...6 Fax tab 366 help 79 logged error messages 316 navigating 362 opening 72 overview 70 Preferences tab 369 Print Jobs tab 364 requirements 70 reviewing device version properties 98 Scan tab 368 settings 96 user interface 77 TopAccessComposer control panel option 40 enabling 370 managing jobs 60 TopAccessComposer agent configuring 130 settings 267 TopAccessDocMon discovering the controller address 3...

Page 426: ...nt jobs 82 private print jobs queue 55 proof print jobs queue 58 scan jobs 85 270 scan logs 86 87 271 272 scheduled jobs queue 53 W Walk up functions defined 382 disabled notifying users 6 Watermark defined 382 driver feature xii not supported Unix 178 WEP key configuring wireless NIC settings 122 150 defined 382 open authentication mode 142 shared key authentication mode 142 wireless network user...

Page 427: ...ocol properties 146 setting up 143 setting up Bluetooth 150 setting up protocol properties 146 setting up the NIC 143 usage modes 141 WEP security 142 Wireless networking configuring 141 AppleTalk settings 122 IPX SPX 147 IPX SPX settings 120 NIC settings 122 149 protocols 118 SMB 149 SMB settings 121 TCP IP 148 TCP IP settings 120 enabling disabling the NIC 119 147 troubleshooting 150 troubleshoo...

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