Toshiba e-STUDIO GL-1010, Administrator'S Manual, Page: 330 / 427

308 GL-10x0 Administrator’s Guide
Job Not Listed in Current Jobs
Problem Description
If a job submitted to the controller does not appear in the current jobs
queue, visible from TopAccess, TopAccessDocMon, or the copier control
panel the most likely causes are a network issue or a client software
installation and configuration error.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
TOSHIBA authorized dealer for further assistance.
Troubleshooting Checklist
The client is not
communicating with
the controller 6 Open TopAccessDocMon
and note the taskbar
connection icon and status
bar message. Is the
controller responding?
Next
Step
’
‘
TopAccessDocMon
Status: The
Controller is not
responding
on
page 337.
The controller was
unable to process the
job request 7 Try resubmitting the job.
Does the printer status read
Document has printed
successfully
?
End
‘
Cannot Interpret
TopAccessDocMon
Messages/
Warnings/Errors
on page 340.
Client Error (Mac Platform)
The TOSHIBA PPD
file is not installed
properly 8 Is the printer you created
selected in the Chooser
(OS9.2.2+) or the Print
Center (OS10.2.6+)?
End
‘
Installing
Macintosh PPD
Files
on page 234.
Submitted Job Not in Current Jobs Queue
Possible Cause Check Yes No
For Instructions,
Go To...
Software Error
Cannot Print From Client
Possible Cause Check Yes No
For Instructions,
Go To...