Canon imageRUNNER ADVANCE C3330 Series, Service Manual

Page: 639 / 1225

04-0007 MP Tray Lifter error
A. Operation / B. Cause /
C. Remedy
Cause: Error in the Pullout Motor or the HP Sensor.
Measures:
1. Operate the Pullout Motor in the direction of the Multi-purpose Tray feed direction, and check
the operation sound of the motor.
When there is operation sound of the motor, check if the Pickup Roller moves up and down.
When the Pickup Roller moves up and down:
1-1. Check that the HP Sensor has been properly installed.
1-2. Check the sensor shield plate.
1-3. Check the harness/connector between the DC Controller and the HP Sensor.
1-4. Check the HP Sensor.
1-5. Replace the DC Controller.
When the Pickup Roller does not move up and down:
2-1. Check the gear on the host machine side and the gear on the Right Door side (missing,
rotation, swing, etc.)
2-2. Check the Pullout Motor.
2-3. Check the DC Controller.
When there is no operation sound:
3-1. Check the harness/connector between the DC Controller and the Pullout Motor.
3-2. Check conduction of the fuse in the DC Controller.
3-3. Check the condition of the gear at the host machine side (to see if there is missing or swing
with the gear).
3-4. Check the Pullout Motor.
3-5. Replace the DC Controller.
04-0010 Notification of jam left untouched
A. Operation / B. Cause /
C. Remedy
Jam is left untouched
* Not displayed on service mode history due to the alarm being generated by UGW
04-0011 Cassette 1 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 1 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0012 Cassette 2 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 2 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0013 Cassette 3 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 3 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0014 Cassette 4 paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 4 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
04-0017 Multi-purpose tray paper feed retry error
A. Operation / B. Cause /
C. Remedy
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Multi-purpose Tray Pickup and Pullout Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
09-0010 Drum memory tag detection error (Y)
A. Operation / B. Cause /
C. Remedy
Unable to detect the memory tag of the Drum Unit (Y).
7. Error/Jam/Alarm
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