Canon imageRUNNER ADVANCE C3330 Series, Service Manual

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Error Code Description Remedy Cause of error
CDS server UP DATER Network
4302 <In the case of scheduled update>
In response to a download start notifica-
tion sent from the device, the distribution
server returned an error and stopped the
operation of the device within a certain
period of time before the distribution
server maintenance time.
<In the case of distribution executed by
specifying the date and time>
The firmware version of the device at the
time when the distribution settings were
specified and the version at the time im-
mediately before update are different. <In the case of scheduled update>
Specify the distribution settings
again, making sure that the distri-
bution server maintenance time
and the scheduled update time do
not overlap.
<In the case of distribution execu-
ted by specifying the date and
time>
Specify the distribution settings
again, making sure that the firm-
ware version of device at the time
when the distribution settings are
specified and the version at the
time immediately before update
are the same.
Tamura Tamura
-
HTTP communication
5101 Specified Hash Algorithm is unknown Contact the support department of
the sales company.
(Attach the Sublog and update log
of the device.) -
Tamura
-
5102 Download file URL is invalid Check the URL setting of CDS
server, reset the setting, and then
start the operation again. -
Tamura
-
5103 No network cable connection (device
side) Check the network environment of
the device, and start the operation
again. -
Tamura
-
5201 Invalid HTTP request Contact the support department of
the sales company.
(Attach the Sublog and update log
of the device.)
Tamura Tamura Tamura
5202 Failed to connect to the server Check the network environment of
the device (check for any problem
in the DNS server), and start the
operation again.
Tamura Tamura Tamura
5203 Failed to find the server Check the network environment of
the device (the proxy settings,
etc.), and start the operation
again.
Tamura Tamura Tamura
5204 An input/output error occurred during the
connecting process to the server Check that no problem is found in
the two items displayed during the
communication test. If any prob-
lem was found, check the network
environment.
Tamura Tamura Tamura
5205 Failed to read a HTTP response
Tamura Tamura Tamura
5206 Error in a HTTP response Check the network environment.
Tamura Tamura Tamura
5207 Generation of secure socket failed. Contact the support department of
the sales company.
(Attach the Sublog and update log
of the device.)
Tamura Tamura Tamura
5208 Certificate check error
Tamura Tamura Tamura
5209 Connection time-out -
Tamura Tamura
5301 Failed to retrieve the data stream Contact the support department of
the sales company.
(Attach the Sublog and update log
of the device.) -
Tamura Tamura
5302 Failed to create the file object for receipt -
Tamura Tamura
5303 Failed to create the data stream of the file
for receipt -
Tamura Tamura
5304 Failed to receive the data Check the network environment of
the device, and start the operation
again.
Tamura Tamura Tamura
6. Troubleshooting
491