Canon imageRUNNER ADVANCE C3330 Series, Service Manual

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6. Remove the board installed in step 1 and return the settings back to the original values.
■ Preparation
Follow the procedure shown below to make preparations for collecting debug logs.
1. Refer to “Flow of Determining the Procedure for Collecting Logs” on page 434 and when it is judged that DEBUG
SRAM PCB ASS'Y Board is required, install the board.
2. Refer to “Flow of Determining the Procedure for Collecting Logs” on page 434 and when it is judged that collection
of the key operation logs is required, enable [Store Key Operation Log] by following the procedure shown below.
1. Select [Settings/Registration] > [Management Settings] > [Device Management] > [Store Key Operation Log].
2. Select [ON] and press [OK] to start saving key operation logs.
CAUTION:
When collecting the key operation logs, be sure to obtain user's permission in advance.
3. Refer to “Flow of Determining the Procedure for Collecting Logs” on page 434 and when it is judged that collection
of the network packet logs is required, enable the network packet log collection function by following the procedure
shown below and start the function.
1. Enter a license in the following menu to enable network packet capture.
[Settings/Registration] > [Management Settings] > [License/Other] > [Register License]
NOTE:
To register a license, it is necessary to request the Support Dept. of the sales company to issue a license.
2. Enable the setting (ON) in the following menu.
[Settings/Registration] > [Preferences] > [Network] > [Store Network Packet Log]
3. Set "1" in the following service mode (Lv.2).
Service mode > COPIER > TEST > NET-CAP > CAPOFFON
4. Refer to “Initial setting of the network packet log collection function” on page 438 , and configure the required option
settings.
5. Set "0" or "1" in the following service mode (Lv.2) to start capture of network packets.
Service mode > COPIER > TEST > NET-CAP > STT-STP
• 0 : Not automatically collect at startup (factory default setting)
• 1 : Automatically collects at startup
6. Execute the following service mode (Lv.2) to check the status of the capture.
Service mode > COPIER > TEST > NET-CAP > CAPSTATE
The following types of status are displayed.
• RUNNING: Packets are being captured.
• STOP: Packet capturing is stopped.
• HDDFULL: The maximum amount of 1 GB of packets has been captured.
4. When an instruction to change the automatic log settings is given by the Support Dept. of the sales company, change
the settings by referring to “Automatic Log Settings” on page 438 .
6. Troubleshooting
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