Canon imageRUNNER ADVANCE C3330 Series, Service Manual

Page: 499 / 1225

Error
Code Description Remedy Cause of error
CDS serv-
er
UP DAT-
ER
81--0005
Contact the support department of the
sales company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
Error in the system settings
Tamura
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Operation
81--1001 In the case of [81--0001] except follows. Inconsistency
between the current firmware component in the data en-
try item and delivery information (E.g. the conditions for
automatic update are not met. The settings of a manda-
tory additional set are invalid) If distribution of the firmware is neces-
sary, search the applicable firmware
again, and perform distribution of the
firmware.
Tamura Tamura
81071001 A cancellation notification was sent to CDS when the
distribution status was not correct. (CDS has not re-
ceived the status change due to a network failure, etc.)
Tamura Tamura
81091001 • The firmware information of the device at the time
of execution of distribution differs from the firmware
information of the device at the time of registration
of the distribution schedule.
• The firmware was upgraded without using CDS
when distribution schedule for the device that sup-
ports the UGW-linked function had been registered.
As a result, the firmware information of the CDS
server at the time of execution of distribution differs
from the firmware information of the CDS server at
the time of registration of the distribution schedule.
When the remote update setting for the firmware to
be updated was disabled after distribution schedule
was registered using auto update.
Tamura Tamura
81--1002 In a notice of delivery-allowed information, an install-set
was release to the market, but the market release was
stopped during the delivery Contact the support department of the
sales company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
Tamura
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81--1003 No mail template file exists
Tamura
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81--1004 The device serial number in the data entry item differs
from that in delivery information
Tamura
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81--1005 User is selected as Operator in the data entry items and
the retrieval type is other than the latest
Tamura
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81--1006 The retrieval type in the data entry item is special and
registration ID and individual Password are not set (*
Operator did not enter registration ID and individual
Password)
Tamura
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81--1007 The retrieval type in the data entry item is special and
Operator is not Service person
Tamura
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81--1008 As to the device serial number in the data entry items,
there is no applicable device code product Contact the support department of the
sales Company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
(Canon Inc. Only) Check registration
of LMS.
Tamura
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81--1009 The retrieval type in the data entry items is special and
there are no basic-set applicable to the registration ID
and Password (* When wrong registration ID or Pass-
word was entered by an operator) Enter correct ID and the password.
Tamura
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81--100A The delivery status is Applying
After the firmware was updated and when an update
completion notification has not been sent to CDS, distri-
bution of the firmware was attempted again before up-
date time-out is processed in CDS.
After 2 hours and 30 minutes have
passed since the failed attempt to dis-
tribute the firmware, search the appli-
cable firmware again, and perform dis-
tribution of the firmware.
Tamura
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6. Troubleshooting
487