Canon imageRUNNER ADVANCE C3330 Series, Service Manual

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● Automatic Log Settings
Automatic log is collected triggered by "occurrence of an unexpected error", "occurrence of an error code" or "restart of the
machine".
If you want to change the triggers, change the setting in the following service mode.
COPIER > Function > DBG-LOG > LOG-TRIG
However, there is no need to change the setting unless otherwise instructed by the Support Dept. of the sales company.
The events that trigger collection of automatic logs and their setting values are shown below.
List of conditions for automatic saving of logs and setting values
Setting value Event condition for saving automatic log
101 (Default setting) When an unexpected error occurs, an error code occurs, or the machine is restarted
111 Only when an unexpected error occurs
121 Only when an error code occurs
131 Only when the machine is restarted
201 When an unexpected error occurs, an error code occurs, the machine is restarted, or an alarm occurs
211 When an unexpected error occurs or an alarm occurs
221 When an error code occurs or an alarm occurs
231 When the machine is restarted or an alarm occurs
291 Only when an alarm occurs
301 When an unexpected error occurs, an error code occurs, the machine is restarted, or a jam occurs
311 When an unexpected error occurs or a jam occurs
321 When an error code occurs or a jam occurs
331 When the machine is restarted or a jam occurs
391 Only when a jam occurs
The procedure for changing the log auto save conditions with LOG-TRIG is indicated below.
1. Press [LOG-TRIG], enter the value for the conditions you want to set, and press [OK].
"ACTIVE!" flashes in the display column, and the log settings in the machine are changed.
2. When [OK!] is displayed in the display column, the work is complete.
If the processing fails, "NG" is displayed. It is not necessary to restart the device.
NOTE:
• A value between 0 and 99999 can be set, but make sure to set the value instructed by the Support Dept. of your sales company.
Operations are not guaranteed when value other than the above is set.
• The displayed setting is not changed simply by changing the setting or pressing [DEFAULT].
It is necessary to exit the DBG-LOG screen once by pressing the [Reset] key, etc. and then display it again, after performing
these operations.
Executing Auto Saving (Reference Example)
An example of executing auto saving using LOG-TRIG is shown below so that you can experience the log collection work.
It is an example of log collection in the event of jam in the Delivery Assembly during copy operation.
1. Connect a USB device to the machine while the machine is ready for operation.
2. Set "301" in the following service mode (Lv.2).
• COPIER > Function > DBG-LOG > LOG-TRIG
3. Make a copy. Open the Delivery Feed Assembly before paper is delivered from the Delivery Assembly to generate a jam.
4. When a jam occurs, confirm "Storing System Information..." is displayed at the bottom of the Control Panel.
● Initial setting of the network packet log collection function
When collecting the network packet logs, configure the initial settings as needed.
Setting the overwrite function
6. Troubleshooting
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