Canon imageRUNNER ADVANCE C3330 Series, Service Manual

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No.8
Symptom: Initializing the CA certificate (CA-KEY) results in NG!
Cause: Initialization process of the CA certificate has completed abnormally.
Remedy: Initialize the HDD.
No.9
Symptom: When a communication test (COM-TEST) is repeatedly executed, an error occurs.
Cause: During communication conducted after execution of a COM-TEST, another COM-TEST was executed again.
Remedy: When repeatedly executing COM-TEST, execute COM-TEST at intervals of 5 minutes or more.
Error code and strings
The following error information is displayed on the communication error log details screen.
(Here, "server" means UGW.)
• The error information are displayed in the following form.
[*] [Character strings] [Functional classification (Method name)] [Error details provided by UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test (method name: getConfiguration or
communicationTest) only.
No. Code Character strings Cause Remedy
1 0000 0000 SUSPEND: mode
changed. Unmatched Operation Mode Initialize the E-RDS setting (ERDS-
DAT).
2 0500 0003 SUSPEND: Communica-
tion test is not performed. Turning OFF and then ON the main
power of this machine while the com-
munication test had not been performed
although E-RDS is enabled. Perform a communication test (COM-
TEST).
3 0xxx 0003 Server schedule is not
exist Blank schedule data have been re-
ceived from UGW. Perform and complete a communication
test (COM-TEST).
4 0xxx 0003 Communication test is
not performed Communication test has not completed. Perform and complete a communication
test (COM-TEST).
5 84xx 0003 E-RDS switch is setted
OFF A communication test has been attemp-
ted with the E-RDS switch being OFF. Set E-RDS switch (E-RDS) to 1, and
then perform a communication test
(COM-TEST).
6 8600 0002
8600 0003
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415 Event Registration is
Failed Processing (event processing) within
the device has failed. Turn the device OFF/ ON. If the error
persists, replace the device system soft-
ware. (Upgrade)
7 8700 0306 SRAM version unmatch! Improper value is written in at the head
of the NVMEM domain (nonvolatile
memory domain) of E-RDS.
Turn the device OFF/ ON.
8 8700 0306 SRAM AeRDS
version unmatch! Improper value is written in at the head
of the NVMEM domain (nonvolatile
memory domain) of Ae-RDS. Turn the device OFF/ ON.
9 8xxx 0004 Operation is not suppor-
ted Method which E-RDS is not supporting
attempted. Contact help desk
10 8xxx 0101 Server response error
(NULL) Communication with UGW has been
successful, but an error of some sort
has prevented UGW from responding.
When (Null) is displayed at the end of
the message, this indicates that there
has been an error in the HTTPS com-
munication method. Perform and complete a communication
test (COM-TEST).
2. Technology
195