Canon imageRUNNER ADVANCE C3330 Series, Service Manual

Page: 490 / 1225

No. Messages Timing of dis-
play
Cause Remedy
2 Delivery server is stopped.
Wait a while and then try to per-
form the operation again.
Check the following URL for de-
tails.
<Stopped Delivery Server URL> In communicating
with the delivery
server. Delivery server stop-
ped. Check the delivery server stop information. After
the delivery server starts, perform the operation
from this application.
When the delivery server stop information is not
available, contact the sales company's Support
Department.
3 Failed to connect to delivery
server.
Check the delivery server and
network. In communicating
with the delivery
server. Communication error
due to incorrect set-
tings of CDS URL. Set correct CDS URL in the Updater settings.
Excluding delivery
server stop, communi-
cation error to the de-
livery server occurred. Check if the network environment is correct to
solve the cause of the error occurrence.
If the network environment of the device is correct,
obtain the log etc. (Refer to
“Debug Logs” on page
477 under “Version Upgrade via CDS”, “Version
Upgrade” of Chapter 6 “Troubleshooting” of this
manual.) and contact Support Div. of the sales
company.
4 Download was stopped because
an error occurred with the file
server. Check the network. At the time of file
download Communication error
to the delivery server
occurred. Check if the network environment is correct to
solve the cause of the error occurrence.
If the network environment of the device is correct,
obtain the log etc. (Refer to
“Debug Logs” on page
477 under “Version Upgrade via CDS”, “Version
Upgrade” of Chapter 6 “Troubleshooting” of this
manual.) and contact Support Div. of the sales
company.
5 Downloaded files are invalid.
Check the network. At the time of file
download The received file is bro-
ken. After checking the network environment of the de-
vice, re-execute the job.
If it recurs, obtain the log etc. (Refer to
“Debug
Logs” on page 477 under “Version Upgrade via
CDS”, “Version Upgrade” of Chapter 6 “Trouble-
shooting” of this manual.) and contact Support
Div. of the sales company.
6 Failed to retrieve information of
special firmware.
Check the retrieval ID and pass-
word. Acquisition of appli-
cable firmware in-
formation No information exists
about firmware for spe-
cial firmware retrieval
ID or Password is inva-
lid. Enter the correct firmware ID or Password appli-
cable to the firmware information.
If it recurs, obtain the log etc. (Refer to
“Debug
Logs” on page 477 under “Version Upgrade via
CDS”, “Version Upgrade” of Chapter 6 “Trouble-
shooting” of this manual.) and contact Support
Div. of the sales company.
7 Scheduled delivery information
of firmware does not exist.
Check it because it may already
have been deleted. Acquisition of appli-
cable firmware in-
formation Delivery information
with specified delivery
ID does not exist. Register the delivery schedule again. If this occurs
at the time of canceling file download, deleting
downloaded firmware or deleting scheduled deliv-
ery, no remedy is required.
8 Failed to apply firmware. Firmware applica-
tion error Error due to the appli-
cation (NLM) Obtain the log etc. (Refer to “Debug Logs” on page
477 under “Version Upgrade via CDS”, “Version
Upgrade” of Chapter 6 “Troubleshooting” of this
manual.) and contact Support Div. of the sales
company.
9 Delivery Server : Connect Failed
File Server : Retrieve Failed
Error Code: [xxxx] Communication
test, etc. (commu-
nication test result
dialogue) In the communication
test, failed to connect
to the delivery server.
In SOAP communica-
tion, failed to success
after 1 min retry. Check the network environment of the device, and
re-execute the job.
If it recurs, obtain the log etc. (Refer to
“Debug
Logs” on page 477 under “Version Upgrade via
CDS”, “Version Upgrade” of Chapter 6 “Trouble-
shooting” of this manual.) and contact Support
Div. of the sales company.
ID and Password re-
quired for proxy to con-
nect to the internet are
not configured in de-
vice. Set proxy and restart the communication test.
If it recurs, obtain the log etc. (Refer to
“Debug
Logs” on page 477 under “Version Upgrade via
CDS”, “Version Upgrade” of Chapter 6 “Trouble-
shooting” of this manual.) and contact Support
Div. of the sales company.
6. Troubleshooting
478