Canon imageRUNNER ADVANCE C3330 Series, Service Manual

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746-0034-00 TPM auto-recovery error
Detection Description The error occurred when clearing HDD while TPM setting was ON.
Remedy
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Turn OFF and then ON the main power, and check whether the error is cleared.
a. If the error is cleared, execute "Settings/Registration> Log In> Management Settings> Data
Management> Initialize All Data/Settings".
b. If the error is not cleared, format the system.
1. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash
format) using a USB memory.
2. Reinstall the system software using SST or a USB memory.
2. If the TPM key was backed up, restore the key.
2-1. Connect the USB memory which stores the TPM key.
2-2. Execute "Settings/Registration> Log In> Management Settings> Data Management> TPM
Settings> Restore TPM Key".
[CAUTION] Ask the customer to enter "System Manager ID" and "System Manager PIN" when
logging in.
2-3. Enter the password set at backup operation.
2-4. When the restoration completion screen is displayed, click "OK". Remove the USB memory,
and turn OFF and then ON the main power.
746-0035-00 TPM version error
Detection Description TPM PCB which cannot be used in this machine was installed.
Remedy [Remedy] Install the TPM PCB for this model. (Unit of replacement: TPM PCB ASSEMBLY)
748-2010-00 Flash PCB error / HDD error
Detection Description IPL (startup program) was not found, or the HDD could not be recognized.
Remedy [Related parts]
- Cable between the Main Controller PCB (UN05/J29 and J23) and the HDD (Unit of replacement:
CABLE, SATA POWER, CABLE, SATA SIGNAL)
- Flash PCB (UN61)
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Disconnect the cable between the Main Controller PCB and the HDD, and turn ON the main
power.
a. When the error code has not been changed:
1. Obtain the necessary backup data by referring to the backup data list.
2. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash
format) using a USB memory.
3. After replacing the Flash PCB, reinstall the system software using SST or a USB memory.
4. Restore the backup data.
b. When the error code has been changed to another one, see the remedy for the corresponding
code.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
748-9000-00 System error
Detection Description System error
Remedy Contact to the sales company.
749-0005-00 Error due to change in hardware configuration
Detection Description There was a change in option configuration that requires turning OFF and then ON the main power.
On the screen, only the message "Turn the main power switch OFF and ON" is displayed instead
of displaying the error code.
The error log is not recorded in COPIER> DISPLAY> ERR.
Remedy [Remedy] Turn OFF and then ON the main power.
[Reference] Options are recognized again by turning OFF and then ON the main power.
7. Error/Jam/Alarm
610